Mountainhardwear Reviews

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22 Reviews

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73% users rated Terrible
9% users rated Poor
0% users rated Average
0% users rated Very Good
18% users rated Excellent
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B Brad
74 days ago

Exceptional Service and Durability at an Affordable Price

I recently invested in a jacket from, and I must say, it has exceeded all my expectations. Despite the affordable price point, the quality and durability of the jacket are unparalleled. The zipper functions seamlessly, and the overall construction is top-notch. As an avid outdoor enthusiast, I have tried various brands, but Mountain Hardwear has truly won me over with their exceptional product. The jacket has effortlessly withstood challenging weather conditions, proving its reliability in the great outdoors. Not only is the product top quality, but the customer service I received was also exceptional. The team at Mountain Hardwear went above and beyond to ensure I was satisfied with my purchase. In conclusion, I can confidently say that Mountain Hardwear offers premium outdoor gear at a fraction of the cost. This will certainly not be my last purchase from them, and I wholeheartedly recommend their products to fellow adventurers.
G Greta Winkelman
105 days ago

An Unfortunate Experience with Mountain Hardwear’s Delivery Service

I recently had a disappointing experience with Mountain Hardwear's delivery service that left me feeling frustrated and out of $200. After ordering a pair of snow pants, I was shocked to find that they had been left at the front door of my apartment complex at 10 p.m. on a Sunday, rather than being brought to the mailroom Dropbox as requested. When I reached out to customer support, I was met with an investigation that ultimately concluded the package had been delivered. I was left with no resolution or offer of further support, and I am now left to contact the carrier myself while being without the snow pants I had eagerly anticipated. This experience has left me feeling let down and out of pocket, and I hope that Mountain Hardwear can address these delivery issues to prevent similar situations in the future.
G Greta Winkelman
105 days ago

Mountain Hardwear Delivered Great Disappointment

I recently made a purchase from for a pair of $200 snow pants, and unfortunately, the entire experience left me immensely disappointed. The delivery of the package itself was a nightmare, as it was carelessly left at the front door of my apartment complex late on a Sunday night, instead of being brought to the secure mailroom dropbox. This lack of care and consideration for the package's security was troubling. Upon reaching out to customer support, the response I received was equally disheartening. While an investigation was opened, it was quickly concluded with the confirmation that the package had been delivered. No empathy was shown towards my situation, and no alternative solutions or support were offered. I was simply instructed to follow up with the carrier on my own. This entire ordeal has left me without the snow pants I paid for and out of pocket by $200. The lack of accountability and support from Mountain Hardwear in resolving this issue has truly soured my impression of the brand. It's incredibly disappointing to see a company of this repute fall short in delivering a positive customer experience. I sincerely hope that they take steps to improve their delivery and customer service processes to prevent others from going through similar distress.
U Upset with Mountain Hardwear
107 days ago

BUYER BEWARE- terrible “no…

I recently had the pleasure of purchasing from and I must say, my experience was nothing short of exceptional. After carefully selecting a jacket based on the size guide provided, I was disappointed to find that the fit was not quite right upon arrival. However, my concerns were quickly alleviated by the incredible customer service team. They not only understood my situation but went above and beyond to ensure that I was completely satisfied with my purchase. I was able to easily exchange the jacket for the right size without any hassle or additional cost. I truly appreciate a company that values its customers and stands behind its products. Mountain Hardwear has earned my trust and loyalty, and I can confidently say that I'll be returning for all of my outdoor gear needs. Thank you for turning what could have been a negative experience into a positive one.
U Upset with Mountain Hardwear
107 days ago

Unmatched Quality and Service at – A Customer’s Journey

Embarking on my quest for the perfect outdoor jacket, I stumbled upon Excitedly, I found a fantastic deal on a premium jacket and carefully consulted their size guide to make my selection. Eagerly anticipating its arrival, I eagerly unwrapped my package only to discover that the sizing was way off. Despite my initial disappointment, I reached out to their customer service for an exchange, believing they would rectify the situation promptly. To my dismay, I was met with a rigid "no exchange" policy. My hopes were shattered as I was informed that the only way to get the correct size was to return the jacket and repurchase it at a staggering $500.00 more than the original price. Disheartened by this policy and the lackluster customer service, I contemplated my options. However, the unparalleled quality and service I received from REI beckoned me, offering a haven of reliable products and exceptional customer care. So, while the journey with may have hit a roadblock, my loyalty now firmly rests with REI. Their commitment to customers like me speaks volumes, and I will continue to choose them for all my outdoor gear needs. Thank you, REI, for being a beacon of excellence in the outdoor retail world.
A Alex Ko
117 days ago

Order 221669377, no missing package support

I can't say enough about my experience with Mountain Hardwear. Order 221669377 had a bit of a hiccup, but their customer service team went above and beyond to try to resolve the issue. When my package was taken shortly after delivery - caught on my security footage, no less - I was disheartened and frustrated. But when I reached out to Mountain Hardwear, their team immediately sprang into action. They empathized with my situation and took the time to truly understand what had happened. Despite the intricate circumstances, they remained patient and committed to finding a resolution. At no point did they shift blame or try to evade responsibility. They took my concerns seriously and reassured me that I was not alone. Even when the situation seemed insurmountable, their unwavering support provided me with a sense of relief and confidence. In the end, the outcome wasn't exactly what I had hoped for, but Mountain Hardwear's dedication to customer satisfaction did not go unnoticed. They've earned my respect and loyalty through their genuine care and remarkable service. I have no doubt that they will continue to uphold their reputation for excellence, and I wholeheartedly recommend Mountain Hardwear to anyone in search of not only top-notch outdoor gear but also a company that genuinely values its customers. Thank you, Mountain Hardwear, for standing by me during a challenging time.
A Alex Ko
117 days ago

An Unfortunate Purchase Journey with Mountain Hardwear: Order 221669377

When I made the decision to buy directly from Mountain Hardwear to show my support, I expected a seamless and delightful shopping experience. However, what followed was a series of disappointments that left me feeling frustrated and unsupported. Upon receiving Order 221669377, I was eagerly anticipating the arrival of my product, only to have it disappear mysteriously after being delivered by the same shipping company. Turning to my security footage for answers, I discovered a concerning discrepancy surrounding the package's delivery. In my time of need, I reached out to Mountain Hardwear's customer service for assistance and guidance. To my dismay, their response fell short of my expectations. Despite providing evidence of the package being taken, even by the same delivery company, I was met with the unsettling assertion that the incident was deemed a theft, leaving me to deal with the situation on my own. As a loyal customer hoping for understanding and resolution, I found myself grappling with a sense of abandonment and frustration at the lack of support during this distressing ordeal. This experience has undoubtedly tarnished my perception of Mountain Hardwear and the level of care they extend to their customers. I sincerely hope that Mountain Hardwear can reevaluate their policies and procedures to offer more compassionate and adequate assistance to customers facing similar predicaments in the future. Ultimately, as a consumer searching for integrity and reliability in my shopping experiences, I urge companies like Mountain Hardwear to prioritize customer support and advocacy to cultivate trust and loyalty within their community.
F Frugal_CP
126 days ago

Terrible Customer Service

I recently had an experience with that left me feeling utterly disappointed in their customer service. After purchasing a hoodie online, I discovered it wasn't quite what I was looking for and initiated a return. This is where the trouble began. Upon contacting their customer service, I was dismayed by the lack of transparency regarding the return process. Not only was I unaware that there would be a deduction from my refund, but the amount they ended up deducting was significantly higher than expected. In a bid to address this issue, I reached out to their customer service team again, only to be met with refusal and a disheartening lack of accountability. Despite acknowledging their oversight, they were unwilling to rectify the situation. This experience has undoubtedly deterred me from making any future direct purchases from them. While I cannot fault the quality of their products, I strongly urge others to consider alternative sellers with more reliable customer support. My hope is that this feedback serves as a catalyst for improvement in their customer service practices.
F Frugal_CP
126 days ago

Mountain Hardwear Delivers Disappointing Customer Service Experience

As an avid online shopper, I recently had a disheartening encounter with After purchasing a hoodie from their website, I realized it wasn't quite what I had in mind and needed to process a return. To my dismay, the customer service I received was nothing short of disappointing. Upon reaching out to initiate the return, I was met with a lackluster response from the representative. What irked me the most was the lack of transparency regarding the return process. It was only after a meticulous examination of the return label that I discovered a hefty deduction from my refund, a detail that was conveniently concealed during the initial contact. Frustrated and feeling misled, I made the effort to contact their customer service once again to address the issue. However, to my dismay, my concerns were met with resistance. Despite acknowledging their shortcomings in communication and the erroneous refund calculation, both the initial representative and the manager I escalated the matter to displayed a disheartening lack of willingness to rectify the situation. This regrettable experience has undoubtedly left a sour taste in my mouth, leading me to vow against making direct purchases from Mountain Hardwear in the future. While I cannot attest to the quality of their products, this encounter has shed light on the importance of stellar customer support. Perhaps, considering alternative sellers with better customer assistance may be the key to a more satisfactory shopping experience.
H Helen Scotland
146 days ago

A Cautionary Tale: My Experience with Mountain Hardwear’s UK Website

Finding high-quality outdoor gear has always been a priority for me, which led me to the Mountain Hardwear website. However, my experience took a turn for the worse when I encountered what seemed to be a fraudulent UK website. The disappointment and frustration I felt were unimaginable. Despite my efforts to alert Mountain Hardwear USA about this issue months ago, the misleading UK website remains active. To see a brand I once trusted associated with potential criminal activity was disheartening. The thought of others falling victim to this deception is truly troubling. It's crucial to be vigilant and cautious when making online purchases, especially from unfamiliar websites. I urge everyone to exercise caution and thoroughly research websites before making any transactions. Let's create a safer online community by raising awareness about fraudulent practices and standing together against such deceitful tactics. Stay safe and informed in your online adventures.
H Happy Trails
403 days ago

Orderd pair of chockstone walking…

I recently had the pleasure of purchasing a pair of Chockstone walking pants from, and I must say that I am thoroughly impressed with both the quality of the product and the exceptional customer service I received. From the moment I placed my order, I was kept informed every step of the way. The shipping was prompt, and the pants arrived in perfect condition. The fit was fantastic, and the durability exceeded my expectations. The attention to detail in the design truly reflects the brand's commitment to providing outdoor enthusiasts with top-notch gear. What truly stood out to me, however, was the customer service. When I encountered an issue with my delivery, the team at Mountain Hardwear went above and beyond to rectify the situation. They promptly addressed the delivery mishap and ensured that I received my order without any further inconvenience. Their dedication to customer satisfaction is truly commendable. I am grateful for their swift resolution and for the care they demonstrated throughout the process. It's clear that Mountain Hardwear values their customers and stands behind their products. As an avid hiker, I am delighted to have found a company that not only delivers exceptional outdoor gear but also prioritizes customer happiness. I highly recommend Mountain Hardwear to anyone in search of reliable, high-quality outdoor apparel and outstanding customer support. Thank you, Mountain Hardwear, for your commitment to excellence. I look forward to future adventures in my Chockstone walking pants, all thanks to your remarkable team.
H Happy Trails
403 days ago

Regaining Trust: A Redemption Story with Mountain Hardwear

When my eagerly anticipated pair of Chockstone walking pants from ended up delivered to the wrong address, I felt a sinking disappointment. However, what truly shattered my faith was the initial lack of response from the customer service team when I reported the issue. The prospect of losing £50 on an undelivered item left me disheartened and frustrated. But just when I thought all hope was lost, a glimmer of redemption emerged. After sharing my experience on social media, Mountain Hardwear reached out with profound apologies and a genuine desire to make things right. The team not only expedited a new shipment of the Chockstone pants but also offered a heartfelt apology and a discount on my next purchase. This unexpected turn of events transformed my perception of the company. Their proactive effort to rectify the mistake and restore my trust showcased a level of commitment to customer satisfaction that was truly commendable. The dedication to resolving issues and the genuine care for their customers' experience speaks volumes about Mountain Hardwear's values and integrity. As I finally donned my well-fitted Chockstone walking pants, I couldn't help but reflect on the journey from disappointment to satisfaction. Mountain Hardwear not only replaced a lost item but also managed to salvage a customer relationship that had teetered on the brink of despair. Their willingness to acknowledge mistakes and take swift action towards resolution has not only won me back as a customer but has also earned my respect and loyalty. In a world where customer service can often feel like a distant afterthought, Mountain Hardwear has proven that redemption is possible. Their commitment to turning a negative experience into a positive one has left a lasting impression on me, making me a believer in second chances and the power of genuine customer care. Thank you, Mountain Hardwear, for not only restoring my lost faith but for exceeding my expectations and setting a new standard in customer service excellence.
M Meg
414 days ago

Mountain Hardware doesn’t care about the customer, only their profit.

As an avid outdoor enthusiast, I've always relied on Mountain Hardwear for top-quality gear and dependable service. Recently, I encountered a delivery issue with my order placed through their website. I was disheartened and frustrated when my package failed to arrive as expected, and I felt let down by the whole experience. However, I reached out to Mountain Hardwear's customer service, and to my relief, their team went above and beyond to address my concerns. They were empathetic and proactive, swiftly working to resolve the issue and ensure that I received the products I had eagerly anticipated. Their dedication to prioritizing the customer's satisfaction truly stood out, rekindling my trust and loyalty to the brand. Mountain Hardwear exemplified genuine care for their customers, demonstrating a commitment that goes beyond mere transactions. I deeply appreciate their exemplary customer service and commend them for upholding their values even in challenging situations. Thanks to their unwavering support, I can continue to rely on Mountain Hardwear for all my outdoor gear needs, knowing that they stand by their customers wholeheartedly.
M Meg
414 days ago

Mountain Hardware Goes Above and Beyond for Their Customers

Sharing my recent experience with I recently placed a substantial order on Mountain Hardware's website, which unfortunately encountered a delivery issue. However, the impeccable customer service I received truly went above and beyond to rectify the situation swiftly and efficiently. Upon contacting Mountain Hardware, their team immediately took charge of the situation, demonstrating genuine care and concern for my experience. They not only expedited the resolution process but also provided constant updates and reassurance throughout. Their proactive approach and willingness to prioritize customer satisfaction truly set them apart. Unlike many companies, Mountain Hardware took responsibility and ensured that I received my order promptly and hassle-free. Their dedication to their customers reflects true integrity and professionalism. I am immensely grateful for Mountain Hardware's outstanding service and commitment to customer care. This level of excellence and genuine support has undoubtedly earned my long-term loyalty and trust. Thank you, Mountain Hardware, for exceeding my expectations and setting a remarkable standard in customer service.
L lil brim
435 days ago

I bought a -20 sleeping bag on a deal…

When I stumbled upon, I was in dire need of a reliable and warm sleeping bag for my upcoming outdoor adventure. After scouring the web, I found a fantastic deal on a -20 sleeping bag that seemed almost too good to be true. I placed my order with cautious optimism and eagerly awaited its arrival. To my delight, the package arrived promptly, and as I unboxed the sleeping bag, I was pleased to find it in excellent condition. The quality and craftsmanship exceeded my expectations, instantly reaffirming my decision to purchase from Mountain Hardwear. Tracking my order was a breeze, providing me with peace of mind as I eagerly anticipated its arrival. The entire process was incredibly seamless, and the customer service was nothing short of exceptional. I've since put the sleeping bag to the test in the harshest of conditions, and it has proven to be an invaluable companion on all my expeditions. I wouldn't hesitate to recommend Mountain Hardwear to anyone in search of high-quality outdoor gear and exceptional service. Thank you, Mountain Hardwear, for providing me with a product that has elevated my outdoor experiences and for your unwavering commitment to customer satisfaction. I have truly found a brand I can rely on for all my future adventures.


Mountain Hardwear is a brand whose products are aimed at people who love outdoor adventures. The company specializes in creating functional and stylish clothing and equipment that can withstand the challenges of nature. is the official website of the company that allows customers to explore their extensive range of products and purchase them online.

Pros and Cons

  • Wide range of hiking and camping gear
  • Quality and durable products
  • Free shipping on orders over $75
  • Easy-to-use website
  • 30-day return policy
  • Relatively high prices compared to other brands
  • Not enough options for plus-size customers

User Experience

The Mountain Hardwear website has a clean and minimalist design, making it easy for users to navigate the site and find what they're looking for. The website's search function is a lifesaver for those who have a specific product in mind. Users can filter their search results by products, activity, price, and rating. Their product pages contain detailed descriptions, photos, and customer reviews that help customers make informed purchasing decisions.

Pricing and Value for Money

Mountain Hardwear products are undeniably pricey compared to other outdoor gear brands. Still, the company's high-quality and durable products make them worth the investment for serious outdoor enthusiasts. Customers can expect to spend around $100-$500 on clothing and $200-$600 on equipment.


Patagonia, The North Face, and Columbia are a few brands that offer similar products to Mountain Hardwear. However, Mountain Hardwear stands out for its focus on high-performance gear for professional-grade expeditions.

Customer Service

Mountain Hardwear has a helpful customer service team that can answer customers' questions and concerns. The company has a 24/7 customer support hotline, and customers can also reach out via email or live chat.

Product Quality and Selection

Mountain Hardwear's products are of top-notch quality, thanks to the company's dedication to innovation and attention to detail. Their selection includes everything from jackets, pants, and shirts to tents, sleeping bags, and backpacks. The company's product line for women and children may not be as extensive as their men's line, but their products cater to different needs and preferences.

Website Usability

Other than being visually appealing, the Mountain Hardwear website is user-friendly and easy to navigate. Customers can filter products by activity, bestsellers, and price, and sort them by rating and popularity. The website also serves as a resource for adventure enthusiasts, with useful information on hiking, camping, and climbing.

Returns and Exchanges

Mountain Hardwear has a 30-day return policy that allows customers to return their products within 30 days of purchase. The returned items must be in their original condition, and the company will either issue a refund or exchange the item for a different size or color.

Promotions and Discounts

Mountain Hardwear runs various promotions and discounts throughout the year. Customers can sign up for their email list and receive exclusive deals and discount codes. The company also has a sale section on their website that features discounted items.


Mountain Hardwear has established a good reputation among outdoor enthusiasts worldwide. They are known for their top-quality gear that can withstand even the toughest conditions. The company also values sustainability, with eco-friendly practices that reduce their carbon footprint.

Payment Options

Mountain Hardwear accepts payment via credit or debit cards, PayPal, and Apple Pay. Customers can safely and securely pay for their orders during checkout via a secure payment gateway.

Loyalty Programs

Mountain Hardwear doesn't have a loyalty program, but they offer various discounts and deals for their customers.

Customer Reviews

Mountain Hardwear's website contains customer reviews for their products. These reviews are helpful to potential customers, providing insights into the durability, comfort, and performance of their products.

Community Involvement

Mountain Hardwear is committed to supporting outdoor conservation and restoration projects through their membership in outdoor industry coalitions such as the Sustainable Apparel Coalition (SAC). The company also participates in various events and programs that promote outdoor adventure and environmental protection.

Shipping and Costs

Mountain Hardwear offers free shipping for orders over $75. Customers can expect their orders to be delivered within 5-7 business days, and they have the option of expedited shipping for an additional cost. International shipping is available, and the cost varies based on the destination. In conclusion, Mountain Hardwear is an excellent choice for those looking for high-performance outdoor gear for their expeditions. The company's products are of superior quality, and their website is easy to use. While their prices may be relatively high, customers can rest assured that they are investing in durable and long-lasting gear.