Introduction

Mountain Hardwear is a brand whose products are aimed at people who love outdoor adventures. The company specializes in creating functional and stylish clothing and equipment that can withstand the challenges of nature. Mountainhardwear.com is the official website of the company that allows customers to explore their extensive range of products and purchase them online.

Pros and Cons

Pros:
  • Wide range of hiking and camping gear
  • Quality and durable products
  • Free shipping on orders over $75
  • Easy-to-use website
  • 30-day return policy
Cons:
  • Relatively high prices compared to other brands
  • Not enough options for plus-size customers

User Experience

The Mountain Hardwear website has a clean and minimalist design, making it easy for users to navigate the site and find what they're looking for. The website's search function is a lifesaver for those who have a specific product in mind. Users can filter their search results by products, activity, price, and rating. Their product pages contain detailed descriptions, photos, and customer reviews that help customers make informed purchasing decisions.

Pricing and Value for Money

Mountain Hardwear products are undeniably pricey compared to other outdoor gear brands. Still, the company's high-quality and durable products make them worth the investment for serious outdoor enthusiasts. Customers can expect to spend around $100-$500 on clothing and $200-$600 on equipment.

Alternatives

Patagonia, The North Face, and Columbia are a few brands that offer similar products to Mountain Hardwear. However, Mountain Hardwear stands out for its focus on high-performance gear for professional-grade expeditions.

Customer Service

Mountain Hardwear has a helpful customer service team that can answer customers' questions and concerns. The company has a 24/7 customer support hotline, and customers can also reach out via email or live chat.

Product Quality and Selection

Mountain Hardwear's products are of top-notch quality, thanks to the company's dedication to innovation and attention to detail. Their selection includes everything from jackets, pants, and shirts to tents, sleeping bags, and backpacks. The company's product line for women and children may not be as extensive as their men's line, but their products cater to different needs and preferences.

Website Usability

Other than being visually appealing, the Mountain Hardwear website is user-friendly and easy to navigate. Customers can filter products by activity, bestsellers, and price, and sort them by rating and popularity. The website also serves as a resource for adventure enthusiasts, with useful information on hiking, camping, and climbing.

Returns and Exchanges

Mountain Hardwear has a 30-day return policy that allows customers to return their products within 30 days of purchase. The returned items must be in their original condition, and the company will either issue a refund or exchange the item for a different size or color.

Promotions and Discounts

Mountain Hardwear runs various promotions and discounts throughout the year. Customers can sign up for their email list and receive exclusive deals and discount codes. The company also has a sale section on their website that features discounted items.

Reputation

Mountain Hardwear has established a good reputation among outdoor enthusiasts worldwide. They are known for their top-quality gear that can withstand even the toughest conditions. The company also values sustainability, with eco-friendly practices that reduce their carbon footprint.

Payment Options

Mountain Hardwear accepts payment via credit or debit cards, PayPal, and Apple Pay. Customers can safely and securely pay for their orders during checkout via a secure payment gateway.

Loyalty Programs

Mountain Hardwear doesn't have a loyalty program, but they offer various discounts and deals for their customers.

Customer Reviews

Mountain Hardwear's website contains customer reviews for their products. These reviews are helpful to potential customers, providing insights into the durability, comfort, and performance of their products.

Community Involvement

Mountain Hardwear is committed to supporting outdoor conservation and restoration projects through their membership in outdoor industry coalitions such as the Sustainable Apparel Coalition (SAC). The company also participates in various events and programs that promote outdoor adventure and environmental protection.

Shipping and Costs

Mountain Hardwear offers free shipping for orders over $75. Customers can expect their orders to be delivered within 5-7 business days, and they have the option of expedited shipping for an additional cost. International shipping is available, and the cost varies based on the destination. In conclusion, Mountain Hardwear is an excellent choice for those looking for high-performance outdoor gear for their expeditions. The company's products are of superior quality, and their website is easy to use. While their prices may be relatively high, customers can rest assured that they are investing in durable and long-lasting gear.

Tanya Djavadzadeh Senior News Reporter

Hi there! My name is Tanya Djavadzadeh and I am a Senior News Reporter at Askmeoffers.com, a Social Media Strategist, and a Photographer. With my skills in content creation and structured strategy, I help...

Mountainhardwear Recent User Reviews

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Reviewer Name: mike pass

Review Submission Date: 2022-12-21

Review Title: Excellent service
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Review Description: Fantastic price on sale items, delivered within 24hrs during Christmas: amazing

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Reviewer Name: Daddy Hoop

Review Submission Date: 2022-01-05

Review Title: Over priced poor build quality
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Review Description: Over priced poor build quality Ghost whisperer 2Go to decathlon and buy their version far better

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Reviewer Name: Daddy Hoop

Review Submission Date: 2022-01-05

Review Title: Over priced poor build quality
Customer Support   

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Review Description: Over priced poor build quality Ghost whisperer 2Go to decathlon and buy their version far better

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Reviewer Name: C.

Review Submission Date: 2021-11-30

Review Title: Horrible order experience
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Review Description: Their automated address changed what I entered and there is no final review screen before purchasing, so the shipping address was incorrect. I contacted them to cancel my order immediately and they refused to do so because their orders "process quite quickly" despite the payment still pending. They also could not fix my shipping address. Horrible experience.

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Reviewer Name: C.

Review Submission Date: 2021-11-30

Review Title: Horrible order experience
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Review Description: Their automated address changed what I entered and there is no final review screen before purchasing, so the shipping address was incorrect. I contacted them to cancel my order immediately and they refused to do so because their orders "process quite quickly" despite the payment still pending. They also could not fix my shipping address. Horrible experience.

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Reviewer Name: roger bemelmans

Review Submission Date: 2021-02-19

Review Title: problems with selling companies.....
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Review Description: the stuff they sell is not the problem! the really big problem is the bad companies selling mountain hardwear products: backcountry in usa and bergfreunde in europe. expect from these companies no normal behaviour! both companies have only 1 goal: your money! the rest is totally not important to them. expect no help when you have answers/problems!

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Reviewer Name: roger bemelmans

Review Submission Date: 2021-02-19

Review Title: problems with selling companies.....
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: the stuff they sell is not the problem! the really big problem is the bad companies selling mountain hardwear products: backcountry in usa and bergfreunde in europe. expect from these companies no normal behaviour! both companies have only 1 goal: your money! the rest is totally not important to them. expect no help when you have answersproblems!