Users Voice for Moysesflowers

63% users rated Terrible
0% users rated Poor
0% users rated Average
2% users rated Very Good
35% users rated Excellent
Pie Chart Review Representation for Moysesflowers
Moysesflowers Overall rating
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Review article published on: 23 Mar 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 2.5 4.5 4.4 4.5 3.7 1
Oct 2022 3 4 4.6 4.7 2.5 1
Nov 2022 2.6 4.2 4.2 4.5 3 1
Dec 2022 5 5 5 5 5 5
Mar 2023 1 4.1 3.6 4.1 1.8 1
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Detailed Moysesflowers Review by

Introduction

Moyes Flowers is an online florist in London that offers a wide range of fresh flowers arrangements for various occasions such as birthdays, anniversaries, weddings, and sympathy. The website has a user-friendly interface that allows customers to browse and purchase flowers conveniently. In this editorial review, we’ll evaluate the pros and cons of using Moyes Flowers, look into the user experience, pricing, product quality and selection, customer service, website usability, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros:
  • Large selection of fresh flowers
  • Same-day delivery in London
  • Easy to use website
  • Responsive customer service
  • Variety of payment options
Cons:
  • Relatively higher pricing compared to other online florists
  • Delivery is restricted to London area only

User Experience

Moyes Flowers website has a sleek design that is easy to navigate. The website is responsive and loads quickly on both desktop and mobile platforms. The shopping process is straightforward and does not require users to create an account to purchase. Customers can browse flowers by occasion, flower type, or price range, making it easy to find exactly what they’re looking for.

Pricing and Value for Money

Moyes Flowers is relatively more expensive compared to other online florists, but the quality of the flowers justifies the price tag. The starting price for a bouquet is £35, and the price increases according to the size and complexity of the arrangement. Customers can choose to add a vase, chocolates or a teddy bear to their order at an additional cost.

Alternatives

Alternative websites that offer similar services include Bloom & Wild, Interflora, and Floom.

Customer Service

Moyes Flowers has responsive customer service that is available via phone, email, or live chat during business hours. Customers can contact the support team if they have any issues with their purchase, delivery, or payment.

Product Quality and Selection

Moyes Flowers offers a wide range of fresh and high-quality flowers for various occasions. Customers can choose from flower arrangements, bouquets, and plants. All flowers are sourced and curated by the Moyes Flowers team, ensuring that customers receive the freshest and most beautiful blooms.

Website Usability

Moyes Flowers website has a simple and intuitive user interface that makes ordering flowers easy. The website is well-maintained and loads quickly, with clear and detailed product descriptions and images. Customers can easily navigate through the different pages and sections of the website.

Returns and Exchanges

Moyes Flowers does not accept returns or exchanges due to the perishable nature of the products. However, if customers are dissatisfied with their order, they can contact the customer service team to request a refund or a replacement.

Promotions and Discounts

Moyes Flowers occasionally offers promotions and discounts to its customers. Customers can sign up for the newsletter to receive updates on upcoming deals and sales.

Reputation

Moyes Flowers is a reputable florist in London, with positive reviews and testimonials from satisfied customers. The company has been featured in several publications, including The Guardian and Time Out London.

Payment Options

Moyes Flowers accepts a variety of payment options, including Visa, Mastercard, American Express, and PayPal. Customers can choose the payment method that is most convenient for them.

Loyalty Programs

Moyes Flowers does not have a loyalty program for regular customers.

Customer Reviews

Moyes Flowers has positive reviews from satisfied customers on its website, Google reviews, and Trustpilot. Customers appreciate the quality of the flowers, the responsive customer service, and the timely delivery.

Community Involvement

Moyes Flowers supports various charitable causes and has partnered with organizations such as Macmillan Cancer Support and The Trussell Trust.

Shipping and Costs

Moyes Flowers offers same-day delivery in London for orders placed before 2 PM. Delivery charges depend on the location and the time of delivery, with prices starting at £6.50. Customers can also choose to pick up their order from the Moyes Flowers store for free.

Conclusion

Moyes Flowers is a reputable and reliable online florist in London that offers a wide range of fresh and high-quality flowers for various occasions. While its prices are relatively high compared to other online florists, the quality of the products justifies the price point. Customers appreciate Moyes Flowers' responsive customer service, easy-to-use website, and variety of payment options. The company's community involvement and dedication to charitable causes further solidify its reputation as a trustworthy and socially responsible business.

Moysesflowers Recent User Reviews

User Rating

👤

Reviewer Name: Miss Katie Hopkins

Review Submission Date: 2022-11-07

Review Title: The flowers arrived were off brief…
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Review Description: The flowers arrived were off brief colour wise and then started to age rapidly after 2 days.

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Reviewer Name: Katy

Review Submission Date: 2022-09-30

Review Title: Beautiful flowers
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Review Description: Thank you Kay for your support with an order. I just want to say how beautiful the flowers are and such great customer service. 5/5 I will continue ordering from here, unique bouquets with very beautiful arrangements.

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Reviewer Name: Youma

Review Submission Date: 2022-09-28

Review Title: I don't even know why they deliver…
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Review Description: I don't even know why they deliver outside of London. I have had flowers from them 3 times and it has been awful each time. Imagine ordering flowers for a gift and they are bruised and look dead. Better off going to the local supermarket for flower worth £5 but look £50. Disappointing.

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Reviewer Name: John Kearney

Review Submission Date: 2022-09-11

Review Title: Look nice, but don’t last. Poor value for money
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Review Description: Flowers were bought for my wife’s birthday last week, the bouquet was very nice and looked wonderful.Unfortunately the flowers didn’t last very long despite a lot of care and looking after them, they were practically dead after 5 days. Shop bought flowers from Waitrose were received at the same time and lasted far longer at a fraction of the cost.

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Reviewer Name: Rob Hutton

Review Submission Date: 2022-08-18

Review Title: Terrible customer service avoid at all times.
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Review Description: This firm is the worst I have ever had to deal with. Flowers were orders for my sister in laws 50th. They were damaged in transit and never turned up. The company never informed us that they hadn’t been delivered until we asked our sister in law if she had revived them. After 5 phone calls an an email I have now been told that a refund has been processed. I am not sure if this is to be believed as I have had similar stories from the previous calls. Please do not use this company.

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Reviewer Name: Robert Proctor

Review Submission Date: 2022-06-24

Review Title: I will never use this firm again
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Review Description: I will never use this firm again. They have no concept of customer service and have twice failed to deliver the flowers in a timely manner on the day booked many days in advance. It is hard to understand how such a hopeless business continues to trade.

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Reviewer Name: Kathleen Chambers

Review Submission Date: 2022-06-15

Review Title: A gifted expensive flower arrangement lasted three days
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Review Description: A expensive flower arrangement lasted three days and then had to be dumped in dust bin. This was a gift from my Canadian visitors. When I notified Moyes Stevens flowers they demanded details that I didn’t have due to the fact that I couldn’t provide as to where the flowers were purchased and the cost of this gift without embarrassing the friends who had gifted me with these flowers.

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Reviewer Name: Kenny campbell

Review Submission Date: 2022-05-05

Review Title: Flowers arrived today and wife loves…
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Review Description: Flowers arrived today and wife loves them

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Reviewer Name: Simon Ubsdell

Review Submission Date: 2022-04-05

Review Title: Appalled and hugely disappointed
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Review Description: As a very long-standing customer, I was absolutely appalled by the standard of flowers supplied for my wife's birthday.They were rotting from the moment they were delivered. Utterly sub-standard. You would expect better from a common market barrow.This is extremely distressing.I doubt there is anything this company can now do that would persuade me to use its services ever again.

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Reviewer Name: Sue

Review Submission Date: 2022-03-27

Review Title: Mother’s Day flowers disaster
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Review Description: Had Mother’s Day flowers delivered on Friday 25th April by Saturday half the roses had wilted. Husband spoke to Kay and she requested photos which we sent. Husband had to phone back because nobody got in touch and was told by Spa that somebody would ring us back in 30-45 mins. Still waiting for their response. Now Mother’s Day all roses have wilted!