Users Voice for Mrporter

71% users rated Terrible
3% users rated Poor
0% users rated Average
0% users rated Very Good
26% users rated Excellent
Pie Chart Review Representation for Mrporter
Mrporter Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 09 Jan 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 2 1.1 3.7 4.5 1.2 2.8
Oct 2022 2.2 5 2.5 4 1.3 5
Nov 2022 2.3 1 3 4.2 1.4 1
Dec 2022 5 5 5 5 5 5
Mar 2023 2.1 5 1.8 4.1 1.4 1.1
Line Chart for Rating of peer stores

mrporter.com

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Detailed Mrporter Review by

Introduction

Mr Porter is a distinguished luxury fashion e-commerce site which was launched in 2011. This site offers products from renowned fashion brands such as Gucci, Burberry, Alexander McQueen, Prada, and many more. With its personalized approach, Mr Porter aims to provide a unique and rewarding shopping experience to its customers.

Pros and Cons

Pros:
  • Wide range of luxury fashion products from top brands
  • Free shipping globally with no minimum spend
  • Easy returns and refunds
  • Excellent customer service
Cons:
  • Products can be expensive
  • Not as many promotions and discounts as some other sites

User Experience

The user experience on Mr Porter is outstanding. The site has a clean and user-friendly interface which is easy to navigate. The various categories and filters available make it simple to find products. The site has quality images and detailed product descriptions, and the checkout process is quick and seamless.

Pricing and Value for Money

The prices of products on Mr Porter are higher than average due to the brands' luxury status. However, the quality of the products and the level of customer service make it worth the price. They also offer free global shipping with no minimum spend, which is an added benefit.

Alternatives

Some alternatives to Mr Porter include:
  • Farfetch
  • Luisaviaroma
  • Ssense

Customer Service

Mr Porter's customer service is impressive, with friendly and helpful representatives available 24/7 to assist customers. They offer several communication channels to reach them, including live chat, phone, and email.

Product Quality and Selection

The quality of the products available on Mr Porter is exceptional, as they only carry products from top luxury brands. The selection is diverse and includes clothing, footwear, accessories, and grooming products. Mr Porter's product pages contain detailed descriptions and multiple images of each product.

Website Usability

The website's overall usability is excellent and easy to navigate. The search and filtering functions work well, and the product pages are informative and visually appealing. The site is optimized for mobile devices, making it convenient to shop on the go.

Returns and Exchanges

Mr Porter offers free returns and exchanges within 28 days of purchase. The return process is straightforward, and customers have the option to schedule a return pickup or drop off at a designated location.

Promotions and Discounts

Despite frequently offering sales, Mr Porter does not offer as many promotions and discounts as some other fashion e-commerce stores.

Reputation

Mr Porter has an excellent reputation within the luxury fashion industry, known for carrying high-end products from top brands. The brand has received several prestigious awards for its online retailing and customer service.

Payment Options

Mr Porter offers a wide range of secure payment options, including credit cards, PayPal, and Apple Pay.

Loyalty Programs

Mr Porter does not currently offer a loyalty program or rewards program.

Customer Reviews

Customer reviews on Mr Porter are overwhelmingly positive, with customers praising the quality of the products and the level of customer service.

Community Involvement

Mr Porter supports various charitable causes and has partnered with organizations such as The Prince's Trust, War Child, and Save the Children.

Shipping and Costs

Mr Porter offers free global shipping with no minimum spend. They ship to over 170 countries worldwide, with estimated delivery times ranging from 1-5 business days. Expedited shipping options are available for an additional cost. In conclusion, Mr Porter offers an exceptional luxury fashion e-commerce experience with a wide range of high-quality products from top brands. The site's user-friendly interface, excellent customer service, and free global shipping make it a standout choice in the fashion e-commerce industry. Although the prices can be on the higher end, the overall shopping experience and product quality make it worth the investment.

Mrporter Recent User Reviews

User Rating

5 stars

12

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Reviewer Name: Simeon

Review Submission Date: 2022-12-24

Review Title: Consistently great service
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Review Description: Picked up an item in the recent sale as always arrived pretty fast (does take a little longer during sales). I’mBaffled by the negative reviews on here I use them 3-4 times a year often have bought things I’ve returned and they’ve always been great even helped with special shipping when I needed something on time for my wedding. One of the best out there easily I just need more cash to afford a lot of what they sell!

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Reviewer Name: Manni

Review Submission Date: 2022-12-23

Review Title: Excellent experience
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Review Description: I placed my first order with MR. PORTER earlier this week and received excellent service - or am I just a lucky one?All of the negative reviews did initially put me off, but I wanted to try them for myself and I'm so glad I did.Placed my order on Monday (19th Dec) and received my item this morning (23rd Dec). My order arrived well packaged and the box was also in good condition (no damage, tears, holes, etc.).I will definitely be back for more!Thank you

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Reviewer Name: matthew brereton

Review Submission Date: 2022-12-22

Review Title: OMG - The worst company to deal…
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Review Description: OMG - The worst company to deal with. Their customer service is terrible. Premium brand, premium prices and sub standard service.Mr P - Why aren't you listening to all of the negative reviews and actually doing something about it???

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Reviewer Name: Tracey

Review Submission Date: 2022-12-22

Review Title: Was told that order would be here in…
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Review Description: Was told that order would be here in three working day. Nothing arrived and communication is terrible. I tried to log into my orders but it tells me I have no orders. Absolute torture this company is misleading please do not buy from this company ever.

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Reviewer Name: Simon Miles

Review Submission Date: 2022-12-21

Review Title: Worst customer experience ever
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Review Description: Worst customer experience ever. DHL apparently were delivering 2 days in a row, never turned up, 2 days wasted.Mr Porter didn't care, and when asked for a refund, yes, when we get the package back, with DHL could be weeks!, you then wait another 10 working days.Would never use Mr Porter again unhelpful and uncaring customer service!

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Reviewer Name: Tshepo Mellinco

Review Submission Date: 2022-12-21

Review Title: They just keep exceeding my…
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Review Description: They just keep exceeding my expectations. For the third time now, I am extremely satisfied with the service. I had an issue one time with shoe package that had water damage due to mishandling by the shipping company, I notified Mr porter & they refunded me my shipping fees. Great Service always

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Reviewer Name: Simon, Leeds

Review Submission Date: 2022-12-20

Review Title: Shocking customer service
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Review Description: I’ve used Mr P for a number of years and spent a lot of money with the retailer. My recent experience has been a profound disappointment. Ordered an item from their sale as a Christmas gift - sent wrong item and can’t replace with correct one. Their response? We’ve selected a replacement (that cost x20 the original item) and please buy more from us. Ummm, I don’t think so.

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Reviewer Name: Miles

Review Submission Date: 2022-12-19

Review Title: Not sure I should give them 1 star
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Review Description: Not sure I should give them 1 star - absolutely useless - premier delivery waste of time - never received my goods.

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Reviewer Name: Sarah Astin

Review Submission Date: 2022-12-17

Review Title: Avoid this company at all cost
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Review Description: Avoid this company at all cost! Bought 2 identical sweatshirts separately so would receive each in its own gift box. 1 came with a box and the other didn’t. Customer advisor said it shouldn’t come with a box?? Asked to send photos as proof….. Numerous calls/ emails later and got no where. If it wasn’t so near to Christmas I would return them both. I will NEVER buy from here again. Also returned something over a week ago and still waiting for refund. Wish I’d read other reviews before I’d purchased.

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Reviewer Name: Jamil

Review Submission Date: 2022-12-16

Review Title: Box delivered with a hole in (visible…
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Review Description: Box delivered with a hole in (visible on DHLs own proof of delivery photo!) with a missing item. I was told this was my problem as Mr Porter arent responsible for loss or damage and refused a refund for the missing item.I've had to chargeback through my credit card company to try and recover the 225 pounds that I'm out of pocket.Avoid this company refunds already take a long time to process for online returns, and they won't take responsibility when their poorly packed box gets damaged and items go missing.

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