Mrporter User Reviews

Introduction

Mr Porter is a distinguished luxury fashion e-commerce site which was launched in 2011. This site offers products from renowned fashion brands such as Gucci, Burberry, Alexander McQueen, Prada, and many more. With its personalized approach, Mr Porter aims to provide a unique and rewarding shopping experience to its customers.

Pros and Cons

Pros:

• Wide range of luxury fashion products from top brands
• Free shipping globally with no minimum spend
• Easy returns and refunds
• Excellent customer service

Cons:

• Products can be expensive
• Not as many promotions and discounts as some other sites

User Experience

The user experience on Mr Porter is outstanding. The site has a clean and user-friendly interface which is easy to navigate. The various categories and filters available make it simple to find products. The site has quality images and detailed product descriptions, and the checkout process is quick and seamless.

Pricing and Value for Money

The prices of products on Mr Porter are higher than average due to the brands' luxury status. However, the quality of the products and the level of customer service make it worth the price. They also offer free global shipping with no minimum spend, which is an added benefit.

Alternatives

Some alternatives to Mr Porter include:

• Farfetch
• Luisaviaroma
• Ssense

Customer Service

Mr Porter's customer service is impressive, with friendly and helpful representatives available 24/7 to assist customers. They offer several communication channels to reach them, including live chat, phone, and email.

Product Quality and Selection

The quality of the products available on Mr Porter is exceptional, as they only carry products from top luxury brands. The selection is diverse and includes clothing, footwear, accessories, and grooming products. Mr Porter's product pages contain detailed descriptions and multiple images of each product.

Website Usability

The website's overall usability is excellent and easy to navigate. The search and filtering functions work well, and the product pages are informative and visually appealing. The site is optimized for mobile devices, making it convenient to shop on the go.

Returns and Exchanges

Mr Porter offers free returns and exchanges within 28 days of purchase. The return process is straightforward, and customers have the option to schedule a return pickup or drop off at a designated location.

Promotions and Discounts

Despite frequently offering sales, Mr Porter does not offer as many promotions and discounts as some other fashion e-commerce stores.

Reputation

Mr Porter has an excellent reputation within the luxury fashion industry, known for carrying high-end products from top brands. The brand has received several prestigious awards for its online retailing and customer service.

Payment Options

Mr Porter offers a wide range of secure payment options, including credit cards, PayPal, and Apple Pay.

Loyalty Programs

Mr Porter does not currently offer a loyalty program or rewards program.

Customer Reviews

Customer reviews on Mr Porter are overwhelmingly positive, with customers praising the quality of the products and the level of customer service.

Community Involvement

Mr Porter supports various charitable causes and has partnered with organizations such as The Prince's Trust, War Child, and Save the Children.

Shipping and Costs

Mr Porter offers free global shipping with no minimum spend. They ship to over 170 countries worldwide, with estimated delivery times ranging from 1-5 business days. Expedited shipping options are available for an additional cost. In conclusion, Mr Porter offers an exceptional luxury fashion e-commerce experience with a wide range of high-quality products from top brands. The site's user-friendly interface, excellent customer service, and free global shipping make it a standout choice in the fashion e-commerce industry. Although the prices can be on the higher end, the overall shopping experience and product quality make it worth the investment.