User Review Scores: Pie Chart Analysis

2% users rated Terrible
8% users rated Poor
38% users rated Average
25% users rated Very Good
28% users rated Excellent
User Reviews

Introduction is a popular online store that offers a wide range of electronic and electrical products, such as laptops, smartphones, home appliances, and office equipment. It was established in 2000 and has since grown to become one of the leading e-commerce sites in Ukraine. The site is available in both Ukrainian and English languages with different payment options such as cash on delivery, bank transfer, and online payment services.

Pros and Cons

Pros: Wide range of products and brands, user-friendly interface, various payment and delivery options, competitive prices, promotions and discounts Cons: Limited physical stores, shipping costs, delayed delivery sometimes

User Experience

The website offers a wide variety of products organized in different categories, making it easy to find what you are looking for. The site is optimized for different devices, offering a user-friendly interface with easy navigation. Additionally, customers can quickly register on the site, create a wishlist, and receive personalized recommendations.

Pricing and Value for Money has competitive prices compared to other online stores and physical retailers in Ukraine, with regular discounts and promotions on different products. The site also provides a price match guarantee, which ensures that customers get the best prices for products at all times.


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Customer Service has a dedicated customer service team that can be reached via phone, email, or chat. The team is always available to answer any queries, provide technical support, and help with the returns and exchanging of products.

Product Quality and Selection offers products from renowned brands such as Samsung, Apple, Lenovo, and HP, ensuring customers get a wide selection of high-quality products. The site also provides detailed descriptions and specifications for products, along with customer reviews, allowing customers to make informed decisions about their purchases.

Website Usability

The website is well designed and user-friendly, making it easy to find products, checkout, and track orders. The site loads quickly, and customers can filter products by different categories such as price, brand, and features.

Returns and Exchanges

The site provides a straightforward process for returning and exchanging products. Customers can return products within 14 days of delivery, provided that they are in their original condition.

Promotions and Discounts offers various promotions and discounts throughout the year, such as seasonal sales, Black Friday deals, and clearance sales. Customers can also benefit from the bonus system, which rewards them with points for purchases made on the site.

Reputation has a good reputation in Ukraine, with many positive reviews of its products, services, and customer support. The site also holds several industry awards, indicating its excellence in e-commerce.

Payment Options

The site provides various payment options, including cash on delivery, credit/debit card payments, bank transfers, and online payment services such as PayPal.

Loyalty Programs provides a loyalty program that rewards customers with points for purchases made on the site. The points can be redeemed for discounts on future purchases or used to participate in promotions and giveaways.

Customer Reviews

Customers can leave reviews about products and services on the site, providing valuable feedback for other shoppers. The site also displays verified customer ratings and reviews for each product.

Community Involvement is involved in various community programs and initiatives, supporting education and technology development in Ukraine.

Shipping and Costs

The site provides various shipping options, including home delivery, pick-up points, and express delivery. Shipping costs vary depending on the size and weight of the product and the delivery location. However, regularly provides free shipping promotions on select products and during certain times of the year.

Tanya Djavadzadeh Senior News Reporter

Hi there! My name is Tanya Djavadzadeh and I am a Senior News Reporter at, a Social Media Strategist, and a Photographer. With my skills in content creation and structured strategy, I help...