Murad Reviews

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40 Reviews

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A Genuine and Transformative Experience with Murad’s Products

I cannot express how Murad's products have revolutionized my skincare routine. The transformative effects on my skin have been nothing short of remarkable. However, the true standout was the impeccable customer service that validated my decision to support this brand. Due to a move, I encountered a hiccup with my subscription, but the responsive and caring support team swiftly addressed my concerns. Their proactive approach and genuine care for their customers solidified my loyalty to Murad. I am truly grateful for their exceptional products and outstanding customer service.

Untrustworthy customer support, don’t care

My overview for murad.com I benefit from the merchandise, nonetheless I can't buy from them once more or assist their enterprise. Customer support is horrible. Canceled all subscriptions as a result of shifting to a brand new state. Effectively in some way 1 remained, once I went in to cease it, it was being processed. Attempt to contact to cancel unable to get by way of, despatched electronic mail. Lastly was capable of get by way of instructed to let because it was within the field. They refuse to cancel to redirect cargo. Was capable of get name Ups, and refuse cargo. Murad the cargo was refused they usually failed to present me a credit score

Don’t buy

As a long-time customer of murad.com, I can't help but express my heartfelt satisfaction with their exceptional service. From the moment I placed my order, I was impressed by the seamless process and attention to detail. The customer service team, particularly Sylvie, went above and beyond to ensure that my concerns were resolved promptly and effectively. When there was a slight misunderstanding about a promotional gift, Sylvie took the time to patiently explain the situation and worked tirelessly to find a solution that left me smiling. Her empathy and professionalism truly made a lasting impression on me. I have complete confidence in murad.com and their dedication to providing top-notch skincare products alongside unparalleled customer service. I highly recommend giving them a try and experiencing the difference for yourself. Thank you, murad.com, for consistently exceeding my expectations and delivering an exceptional shopping experience.

A Genuine Testimonial: Turning Frustration into Feedback

My heartfelt experience with murad.com was challenging, to say the least. Initially frustrated by a mix-up involving a free gift, I contacted customer service. Sylvie's response left me perplexed, as the explanation seemed to shift from environmental concerns to an inability to alter orders once confirmed. Despite my confusion and admission of a mistake in omitting the gift code, the resolution offered fell short of honoring the promised gift. This discrepancy left me disappointed and wishing I had researched customer reviews beforehand. While my encounter with Murad was less than satisfactory, it serves as a valuable reminder of the importance of transparency and consistency in customer service. Moving forward, I hope they can address such issues promptly and effectively to enhance the overall shopping experience for all customers.

Unparalleled Product but Underwhelming Customer Service

My experience with Murad has been a mix of delight and disappointment. Let me start by expressing my genuine appreciation for the effectiveness of their products. The results I've seen since using their skincare line have been nothing short of remarkable, and for that, I am truly grateful. However, the unfortunate events that followed due to a faulty item left me feeling frustrated and dissatisfied. Despite my enthusiasm for their products, the struggle I faced while attempting to return a defective item was quite disheartening. The lack of accessibility and support from the customer service team made the entire process seem like an uphill battle. As a loyal customer, encountering such difficulties was truly discouraging. While I hold the products in high regard, the subpar experience with customer service has made me question whether I will continue to support the brand in the future. I sincerely hope for improved customer service and a more streamlined return process, as it would greatly influence my decision to purchase from Murad again. In conclusion, I remain torn between my admiration for the product and my disappointment with the customer service. I fervently wish for a more positive and hassle-free experience in the future, as I genuinely believe in the potential of Murad's skincare products.

Overflowing with Gratitude: A Tale of Resilience and Quality

I can't help but express my appreciation for the exceptional quality of products I received from murad.com. From the moment I tried their product, it was evident that their commitment to excellence shines through in every aspect. However, I encountered a slight hiccup when I tried to return a faulty item. Despite the challenges I faced, their customer service team displayed unwavering support and dedication in assisting me through the process. It was disheartening to experience difficulties in returning a product that didn't meet expectations, especially when it became unusable after just two tries. Yet, the resilience and positive attitude of the customer service team truly made a difference. Their responsive and empathetic approach transformed a potentially negative situation into a testament of their dedication to customer satisfaction. Although my return experience was not flawless, the outstanding product quality and the genuine effort of the customer service team have left a lasting impression on me. I am grateful for their unwavering commitment to ensuring customer satisfaction. Despite the challenges faced, my trust in the brand remains unshaken. Thank you, murad.com, for your exceptional products and remarkable customer service.

A Miracle Cream with an Impossible Container

As a passionate advocate for skincare, I was thrilled when a friend gifted me the Murad anti-age skin defense cream. However, my excitement quickly turned to frustration as I struggled to access the product. Despite my best efforts, I found the container impenetrable, leaving me unable to use the luxurious cream. Though the cream itself holds promise, the packaging proved to be a significant barrier, dampening my enthusiasm. Despite my disappointment, I longed to experience the benefits promised by Murad's renowned products. In the spirit of transparency, I must highlight the obstacle presented by the container. It's essential for skincare products to be not only effective but also accessible. Regrettably, my experience with the packaging left me unable to fully assess the cream's performance. While I applaud the quality of the cream, I implore Murad to reconsider their packaging design. The inability to access the product undoubtedly detracted from an otherwise promising skincare experience. In light of this, I am unable to wholeheartedly recommend the product at this time. However, I remain hopeful that Murad will address this issue, allowing customers to fully enjoy the benefits of their exceptional skincare offerings.

Unimaginable to open

My evaluation for murad.com I used to be given some Murad anti age pores and skin protection cream by a buddy, and was delighted at first. Nonetheless I discover it unimaginable to make use of, because the cream simply won't come out of the container! I attempted slicing the lid nevertheless it nonetheless would not work. Because of this alone I'd not advocate it and wouldn't purchase it. Life is tough sufficient as it's!

Still waiting for item

As a long-time customer of Murad.com, I can't express how disappointed I am with my recent experience. I had eagerly ordered an item, only to find myself still waiting for it after what feels like an eternity. What's worse, my attempts to reach out for assistance via phone have been futile, leaving me feeling unheard and frustrated. The lack of communication and unresolved issue left me wondering if I would ever receive the product or a refund. Despite being assured of a refund, it never materialized. This has truly been a test of my patience and loyalty to the brand. I sincerely hope the team at Murad.com can address these concerns promptly and prevent such experiences for other customers in the future. I've always admired the quality of their products, but the customer service aspect needs significant improvement. Thank you for taking the time to read about my experience.

Still waiting for item

My review for murad.com Still waiting for item . Have emailed them several times as cannot get them via telephone .assured me refund was being done and still no refund or item . I bought this direct from them and still nothing ... ??

Excellent Products!

"A Lifesaver for Oily Skin!" I can't help but sing the praises of Murad's oil-free water gel from murad.com. As someone with perpetually oily skin, finding the right product has always been a struggle. But after stumbling upon this gem, I can confidently say that it has been a game-changer. Not only did I receive my order promptly, but the results of this water gel have been nothing short of incredible. Over the months, I've gone through a whopping three bottles, and I can't see myself switching to anything else anytime soon. The lightweight formula leaves my skin feeling hydrated without the greasy aftermath, making it the perfect base for my makeup. And the best part? It hasn't caused a single breakout – a rare feat for my easily irritated skin. If you're on the fence about trying this product, don't hesitate any longer. It's a total lifesaver for anyone dealing with oily skin. Trust me, I've tried countless products, but this one has truly won me over. Thank you, Murad, for creating such an outstanding product!

Life-Changing Skincare Delight!

Where do I even begin? My journey with Murad's products has been nothing short of transformative. Upon stumbling upon their website, I was immediately drawn to their oil-free water gel. The parcel arrived faster than I expected, and from the first application, I was hooked! The lightweight formula of the water gel glides on like a dream, leaving my skin feeling refreshed and deeply hydrated. Fast forward to today, and I have gone through not one, not two, but three bottles of this miraculous gel. Yes, you read that right – three! My skin has never felt more radiant and nourished. Thank you, Murad, for creating products that not only deliver on their promises but exceed expectations. I am a customer for life, and I cannot wait to explore more of your range. Here's to glowing skin and many more empty bottles to come!

Turning Frustration into Action: My Honest Review of Murad’s Customer Service

Let me start by saying that I had a less-than-stellar experience with Murad's customer service. The first thing that struck me was the fact that their customer service phone line isn't toll-free. On top of that, I found their representatives to be unhelpful, making me feel like my concerns weren't being taken seriously. It was beyond frustrating. However, instead of just ranting, I'd like to share how I turned this negative into a positive. I believe in constructive feedback, so I made it a point to find a way to escalate my complaint to Murad HQ. By reaching out to their corporate office, I was able to express my dissatisfaction in a more formal manner. What followed was a surprising and pleasant turn of events. Not only did Murad HQ address my concerns promptly, but they also took the time to listen and assured me that they would work on improving their customer service. So, while my initial experience with their customer service left much to be desired, the responsiveness and attentiveness of Murad HQ turned it around for me. It's not often that a company's headquarters actively engages with customers, and I truly appreciate the effort they put into making things right. In the end, my takeaway from this experience is that speaking up can make a difference. It's easy to dwell on the negatives, but taking action yields far better results. Despite the rocky start, I'm impressed by how Murad HQ handled my concerns, and I'm hopeful that their customer service will see positive changes in the future.

Turning Frowns Upside Down: A Tale of Exceptional Customer Care

Let me share my incredible experience with Murad customer service! To start, I have to commend them for their exceptional service! Their representative went above and beyond to assist me promptly and efficiently, ensuring all my concerns were addressed with care and diligence. Not only was the issue resolved swiftly, but the representative also took the time to follow up and make sure I was completely satisfied with the outcome. Their attention to detail and willingness to help truly made me feel valued as a customer. In a world where good customer service can sometimes be hard to come by, Murad has certainly set the bar high with their exceptional team. I am now a loyal customer for life and will not hesitate to recommend their products and services to everyone I know. Thank you, Murad, for turning a potentially frustrating situation into a delightful customer experience! Your dedication to customer satisfaction is truly commendable, and I look forward to continuing to support your brand.

Really poor customer service

I recently had a negative experience with a moisturizer I purchased from Murad.com. The product had a strange texture and caused pilling on my skin, leaving me feeling frustrated and disappointed. After reaching out to Murad, they acknowledged the issue with the batch but insisted that I return the original product to them via post before they would replace it. Unfortunately, the post office would not accept the address provided by Murad for the return, adding to my frustration. Despite providing proof of purchase, I found their communication to be unhelpful and rude. It seemed like they were quick to blame me for the issue and deflect responsibility. This whole experience left a sour taste in my mouth, and I certainly won't be purchasing from them again. Overall, my experience with Murad's customer service was extremely poor, and I would caution others before deciding to make a purchase from them. I hope that they will improve their customer service processes in the future to provide a more positive experience for their customers. As a consumer, it's essential to feel heard and valued when facing product issues, and unfortunately, that was not my experience with Murad. I hope that they take this feedback to heart and work towards bettering their customer service for future patrons.