Users Voice for Murad

74% users rated Terrible
0% users rated Poor
3% users rated Average
0% users rated Very Good
23% users rated Excellent
Pie Chart Review Representation for Murad
Murad Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 23 Aug 2019

Last updated by on 10 Mar 2023

"I believe in writing for humans than for bots and this is what motivates me to write better, clearer, and easier every day."
Sep 2022 1 3.7 4.5 5 3.8 3.9
Oct 2022 5 2.5 3.6 1 4 4.7
Nov 2022 5 3 4.4 5 3.3 3.8
Dec 2022 5 5 5 5 5 5
Mar 2023 5 5 4.1 2 2.7 4.2
Line Chart for Rating of peer stores

murad.com

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everyplate.com

Detailed Murad Review by

Introduction:

Murad.com is an online platform that specializes in skincare products. The website offers a wide range of skincare products with detailed information about each product. The website is designed to make it easy for visitors to find what they are looking for, and make quick and easy purchases.

Pros and Cons:

Pros: - Wide range of quality skincare products available. - The website is easy to navigate and user-friendly. - Detailed product information and reviews available. - Free shipping on all orders over $50. - 60-day money-back guarantee on all products. - Live chat support available for customer queries. Cons: - Products can be expensive. - Some products may not work for everyone. - Limited range of products for specific skin types.

User Experience:

Murad.com offers a great user experience with its easy-to-navigate interface. The website is well-designed with a modern and minimalist layout. Users can easily find what they are looking for with the help of the product categories and search bar. The detailed product descriptions and customer reviews provide an added convenience for users.

Pricing and Value for Money:

The prices of the products on Murad.com can be expensive for some, but they offer great value for money. These products are formulated with high-quality ingredients that provide visible results, making them well worth the investment.

Alternatives:

Some alternatives to Murad.com include: - Sephora.com - Dermstore.com - Ulta.com

Customer Service:

Murad.com has great customer service, with live chat support available to answer questions and address concerns. Users can also contact support through email or phone.

Product Quality and Selection:

The products available on Murad.com are of high quality and are formulated with high-quality ingredients. The wide range of products caters to different skin types and concerns, ensuring that users can find the perfect product for their needs.

Website Usability:

The website is easy to navigate and user-friendly. It is well-designed with a modern and minimalist layout that makes it easy for visitors to find what they are looking for. The product categories and search bar also help users find products quickly and easily.

Returns and Exchanges:

Murad.com offers a 60-day money-back guarantee on all products. If users are not satisfied with their purchase, they can return the product for a full refund or exchange it for a different product.

Promotions and Discounts:

Murad.com offers promotions and discounts throughout the year, providing users with great savings on their purchases. Users can sign up for the company's newsletter to stay informed about the latest promotions and discounts.

Reputation:

Murad.com has a great reputation for providing quality skincare products that deliver visible results. The company is committed to delivering high-quality products that meet the needs of its customers.

Payment Options:

Murad.com accepts a wide range of payment options including Visa, Mastercard, American Express, and PayPal.

Loyalty Programs:

Murad.com offers a loyalty program called Murad Rewards. Users can earn points for their purchases, which can be redeemed for discounts on future purchases.

Customer Reviews:

Customer reviews are available for all products on Murad.com. These reviews provide valuable feedback for users, helping them make informed purchasing decisions.

Community Involvement:

Murad.com is committed to giving back to the community. The company has partnered with various organizations to help support social and environmental causes.

Shipping and Costs:

Murad.com offers free shipping on all orders over $50. Orders under $50 incur a flat rate shipping fee of $8.95. Orders are typically processed and shipped within 1-2 business days.

Murad Recent User Reviews

User Rating

👤

Reviewer Name: Sara MT

Review Submission Date: 2022-12-12

Review Title: Excellent Products!
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Review Description: I received my order very quickly and absolutely enjoyed their oil-free water gel. Already emptied 3 bottles. haha

👤

Reviewer Name: Gourav

Review Submission Date: 2022-08-09

Review Title: Bus service is very bad.
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Review Description: Bus service is very bad.

👤

Reviewer Name: lina liu

Review Submission Date: 2022-07-18

Review Title: Awfullllll customer service
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Review Description: Dont want to comment on their product, but Murad customer service is awfulllllll! First of all, their customer service phone is not a free number! Secondly, their customer service is useless, basically worst than a robot bot. Robot bot knows the procedure, their customer serice havent been trained at all! I want to know how can I pass my complaint to Murad HQs??

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Reviewer Name: Jannette van Stormbroek

Review Submission Date: 2022-06-28

Review Title: Waste of time and money
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Review Description: Got an opened package and the treatment I ordered was also opened. Can't use it now and lost my money.

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Reviewer Name: Gemma

Review Submission Date: 2022-01-16

Review Title: Excellent
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Review Description: I only use Murad skin products as I find them far superior to any others I’ve tried so well worth the investment. Despite the reviews on here I have always had excellent customer services and timely deliveries (to the uk)

👤

Reviewer Name: Gemma

Review Submission Date: 2022-01-16

Review Title: Excellent
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Review Description: I only use Murad skin products as I find them far superior to any others I’ve tried so well worth the investment. Despite the reviews on here I have always had excellent customer services and timely deliveries (to the uk)

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Reviewer Name: Rebecca Reynolds

Review Submission Date: 2021-07-30

Review Title: I wish I’d read the reviews before…
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Review Description: I wish I’d read the reviews before ordering direct with Murad! Their customer service is shocking and very unprofessional. They offer no solution as to where your missing order is, however very happy to take payment. I cannot believe Murad invest so little in customer care.

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Reviewer Name: Rebecca Reynolds

Review Submission Date: 2021-07-30

Review Title: I wish I’d read the reviews before…
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Review Description: I wish I’d read the reviews before ordering direct with Murad! Their customer service is shocking and very unprofessional. They offer no solution as to where your missing order is, however very happy to take payment. I cannot believe Murad invest so little in customer care.

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Reviewer Name: Ade

Review Submission Date: 2021-07-27

Review Title: Order from Sephora instead
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Review Description: I ordered online and tried calling to make minor edits and they were unable to do that claiming it had been shipped and it had not, asides that, the wrong address was given to Canada post and I had issues with my item getting delivered, and Canada post said there was nothing I could do about it. I believe it’s a lot safer ordering from the Sephora website than from Murad Canada

👤

Reviewer Name: Ade

Review Submission Date: 2021-07-27

Review Title: Order from Sephora instead
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Review Description: I ordered online and tried calling to make minor edits and they were unable to do that claiming it had been shipped and it had not, asides that, the wrong address was given to Canada post and I had issues with my item getting delivered, and Canada post said there was nothing I could do about it. I believe it’s a lot safer ordering from the Sephora website than from Murad Canada