Users Voice for Musafir

5% users rated Terrible
0% users rated Poor
1% users rated Average
7% users rated Very Good
87% users rated Excellent
Pie Chart Review Representation for Musafir
Musafir Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 24 Oct 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2021 4 1.3 4.6 4.6 1.4 4.3
Dec 2021 4.4 1 4.1 4.4 1.3 3.8
Jan 2022 5 1.4 3.7 4.4 1.1 4.4
Feb 2022 4.8 1.5 4.6 4.6 1.2 4.1
Mar 2023 4.6 1.3 4.2 4.6 1.4 3.7
Line Chart for Rating of peer stores

musafir.com

dhgate.com

jomashop.com

mahabis.com

agoda.com

eneba.com

Detailed Musafir Review by

Introduction

Musafir.com is a leading UAE-based online travel agency that offers a wide range of services, including flight bookings, hotel reservations, holiday packages, car rentals, and travel insurance. The website boasts a user-friendly interface that makes it easy for customers to book their travel arrangements quickly and efficiently.

Pros and Cons

Pros:
  • Musafir.com offers competitive pricing on flights, hotels, and holiday packages
  • The website is easy to navigate, making booking travel arrangements quick and hassle-free
  • The company offers a loyalty program that rewards customers with cashback on every booking
  • Musafir.com offers a wide selection of travel insurance options to protect travelers on their journeys
Cons:
  • The website does not offer as many destination options as some other travel agencies
  • Customer service can be slow to respond to inquiries or issues

User Experience

The website is easy to navigate, with clear categories and subcategories that make it simple to find the desired travel arrangements. Users can quickly search for flights, hotels, and holiday packages, and refine their search by criteria such as price, location, and travel dates. The website also offers a useful list of popular destinations and attractions, as well as a blog with helpful travel tips.

Pricing and Value for Money

Musafir.com offers competitive pricing on flights, hotels, car rentals, and holiday packages. The website regularly features special deals and promotions that provide customers with additional savings. The company also offers a loyalty program that rewards customers with cashback on every booking, providing added value for loyal customers.

Alternatives

Alternative online travel agencies to musafir.com include Expedia, Booking.com, and Agoda. Each of these websites offers a wide range of travel services and has its own set of pros and cons.

Customer Service

Musafir.com offers customer support via phone, email, and live chat. However, customer service can sometimes be slow to respond to inquiries or issues. The website offers a help center with frequently asked questions, which can be helpful in resolving some common issues.

Product Quality and Selection

Musafir.com offers a wide selection of flights, hotels, car rentals, and holiday packages. While the website does not offer as many destination options as some other travel agencies, the offerings are carefully curated to ensure quality and value for customers.

Website Usability

The website is user-friendly and easy to navigate, with clear categories and subcategories that make it simple to find the desired travel arrangements. Users can quickly search for flights, hotels, and holiday packages, and refine their search by criteria such as price, location, and travel dates. The website also offers a useful list of popular destinations and attractions, as well as a blog with helpful travel tips.

Returns and Exchanges

Musafir.com has a clear refund policy that outlines the terms and conditions for cancellations and changes to bookings. Customers can cancel or modify their bookings within a certain period, and the website provides clear instructions for doing so.

Promotions and Discounts

The website regularly features special deals and promotions that provide customers with additional savings. The company also offers a loyalty program that rewards customers with cashback on every booking.

Reputation

Musafir.com has a good reputation in the travel industry, with positive reviews from customers and industry experts alike. The company has won several awards for its services, and its commitment to customer satisfaction is evident in its loyalty program and responsive customer service.

Payment Options

Musafir.com offers a range of payment options, including credit cards, debit cards, net banking, and cash on delivery. Customers can choose the payment method that is most convenient for them.

Loyalty Programs

Musafir.com offers a loyalty program that rewards customers with cashback on every booking. Customers can earn points for every booking they make, and these points can be redeemed for discounts on future bookings.

Customer Reviews

Customers have generally positive reviews of musafir.com, praising the website's user-friendly interface and competitive pricing. Some customers have noted issues with customer service, however.

Community Involvement

Musafir.com has not demonstrated any significant community involvement beyond providing travel services.

Shipping and Costs

Musafir.com does not provide physical products and thus does not require shipping. The website does not charge any additional fees beyond the advertised prices for flights, hotels, car rentals, and holiday packages.

Musafir Recent User Reviews

User Rating

5 stars

72

4 stars

11

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Reviewer Name: Mylah

Review Submission Date: 2022-02-21

Review Title: Super easy and comfortable to travel…
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Review Description: Super easy and comfortable to travel with the support Mussafir team...Very helpful, they keep in touch and ensure everything was fine...easy to connect with in any support you need wherever you are...it was excellent and friendly service...Thank you Vignesh and Burhanudddin...

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Reviewer Name: Anuranjeet Vinod Kamalapurkar

Review Submission Date: 2022-02-19

Review Title: You can Trust and Rely on Musafir services
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Review Description: Alex from Musafir was great support for my quick travel booking. Seamless service without much hassle. Alex from Musafir was great support for…

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Reviewer Name: The Artcam

Review Submission Date: 2022-02-16

Review Title: Best Trip to Kursk Russia with the right person
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Review Description: I have travel a lot in my life with different travel agent but the way Musafir, specific the Guy Viraj had plan our holidays was amazing, He have explain each and every single thing before travelling to Russia - Kursk - i will say he just got Immense Knowledge of the destination with each details. Thanks a lot for giving good holiday trip. Will keep in touch for future travel.

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Reviewer Name: SaniaMK

Review Submission Date: 2022-02-16

Review Title: Super helpful team, amazing local guide
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Review Description: Super helpful and supportive team locally and abroad. They handled our trip to Georgia perfectly from A to Z. The guide they assigned was very proactive, well-informed and passionate about the sites. Completely satisfied and guaranteed to be a repeat customer.

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Reviewer Name: Mahlub Naseer

Review Submission Date: 2022-02-10

Review Title: Easy and friendly services
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Review Description: Easy and friendly services. Would definitely recommend and use again.

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Reviewer Name: Harsimranjit Singh

Review Submission Date: 2022-02-09

Review Title: For UAE visit visas
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Review Description: For UAE visit visas, look no further, musafir is the best. I have been using their services since the last 5 years and have always been impressed with their promptness and customer service.

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Reviewer Name: Manish Makhija

Review Submission Date: 2022-02-05

Review Title: Waste of time with Alex Lopez (Musafir)
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Review Description: Inexperienced staff like Alex Lopez managing the visa desk. Applied for a visa for a guest, sent all documents and photographs requested, however after several days received a message to send a clear photograph, this went back and forth for a couple of days till he was satisfied that it was a clear image, 3 days later he says that he cannot process a visa for 75 years and above, bringing me very close to the travel date. This, he could have informed me earlier as he had the passport. Complete waste of time.

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Reviewer Name: Elle

Review Submission Date: 2022-02-03

Review Title: Excellent customer service
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Review Description: Abdul Waseem was the agent that professionally took down my requirements and also suggested other options. Within a few hours he had customized a very comprehensive package including flights,accommodation and tours. The booking was efficient.I would like to commend Musafir for the pleasant experience. Thank you.

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Reviewer Name: Mohammmed

Review Submission Date: 2022-02-03

Review Title: Very good Visa service with proper…
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Review Description: Very good Visa service with proper information and time management

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Reviewer Name: A. Hamdy

Review Submission Date: 2022-02-01

Review Title: Best choice for issuing UAE visas
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Review Description: Well respected travel agent, supported me efficiently with more than 6 visa requests, with great professionalism and very fast turn-around time. Special appreciation for Hussain Sayyed who always goes above and beyond to provide an exceptional service