Mvmt Reviews

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44 Reviews

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In the Shopping & Fashion category

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5% users rated Poor
0% users rated Average
2% users rated Very Good
48% users rated Excellent
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R Ron Turcotte
24 days ago

Do not purchase an MVMT watch ever

My review for mvmt.com Do not purchase an MVMT watch ever! I own (4) and the batteries ran out. After bringing the watches to 3 jewelers they could not open (2). Contacting MVMT support they informed me that they could not provide any support. Other watch companies stand behind their watches and offer support. Very disappointed!!!
M My Account
73 days ago

My Unfortunate Experience with MVMT: Poor Delivery and Disappointing Customer Service

I have been a loyal customer of MVMT for the past 3-4 years, absolutely adoring their products. However, my recent experience left me utterly dismayed. This Christmas, I decided to treat myself to a collection of bracelets, watches, and a necklace, amounting to almost $500. Sadly, the joy of this purchase was short-lived as I waited in anticipation for over a month without receiving my order. Upon tracking the shipment, my heart sank as I discovered the status "returned to sender, package damaged," a mere week after placing my order. Desperate for a resolution, I reached out to MVMT for assistance. To my astonishment, their initial response was to advise me to contact the carrier and "go pick it up," despite the logistical impossibility as the package was deemed "returned" in a different state. Struggling to elicit a meaningful resolution, I engaged in a chat with their customer service representative, Laura. Despite her assurances of escalating the issue to management and providing a prompt update within 24 hours, I was met with resounding silence. Disheartened, I attempted to follow up after 5 days, only to encounter another representative, Sean, who simply deferred the matter back to Laura, who conveniently happened to be at lunch. The eventual response I received from Laura was far from satisfactory. Instead of acknowledging the mishap and endeavoring to rectify the situation, I was presented with a disheartening suggestion to place a new order to avail their "free next day air shipping option" before a looming expiry date, insensitively implying that my predicament was of no consequence. The implication that my package may have been stolen in transit further compounded my frustration. While I cannot dispute the quality of MVMT's products, the disheartening lack of customer service in the face of a genuine issue has regrettably tainted my perception of the brand. It's distressing to realize that a company I once held in high regard has displayed such insensitivity and inadequacy in addressing customer grievances. My hope is that MVMT reevaluates its approach to customer care and implements measures to prevent similar ordeals in the future.
M My Account
73 days ago

I have ordered from MVMT over the last…

My review for mvmt.com I have ordered from MVMT over the last 3-4 years, I LOVE their product. HOWEVER, I ordered my own Christmas present for myself this year, resulting in almost $500 in bracelets, watches and necklace. I didn't receive it for over a month, so I tracked it, and the order shows "returned to sender, package damaged " 1 week after my order was placed. I contacted MVMT and they told me to try and contact the carrier and "go pick it up" - this was impossible, I live in Texas and it showed "returned" in another state. They did nothing. A week later contacted the chat customer service named LAURA.... She said she'd get with the management and try to have the order re-shipped to me right away and would get back to me in about 24 hours. SHE NEVER got back to me, so 5 days later I reached out to chat again, and got someone named SEAN, and all he did is deflect any correspondence bac k to LAURA. Laura was at lunch......................so she just responded with this "The best thing we can advise from here is you may proceed in placing a new order instead in our website and avail our free next day air shipping option at checkout. Here's our current offer: Free Overnight Shipping with purchase of $150+. US ONLY. Offer valid 12/20/23 at 11 am PST and ends 12/22/23 at 10:59 am PST."So basically - Please re-order TODAY or our TERRIBLE offer ends and you still get nothing but screwed. GOOD PRODUCT - But TERRIBLE customer service if you ever have a problem. And I believe my product has been stolen in transit.
S Shawn
86 days ago

Horrible attempted purchase

⭐️⭐️⭐️⭐️⭐️ I cannot say enough good things about my experience with MVMT. After a failed attempt to purchase a watch through their website, I was frustrated and ready to give up. Fortunately, their exceptional customer service team reached out to me to rectify the situation. They were incredibly patient and understanding, working with me to troubleshoot the technical issues I had been encountering. Thanks to their diligent support, I was finally able to make my purchase seamlessly. The watch I received was beyond my expectations, and the quality speaks volumes about the company's dedication to their craft. I am truly grateful for the personalized assistance I received and am now a loyal customer for life. If you're looking for high-quality products and unparalleled customer support, MVMT is the way to go. I can't recommend them highly enough!
S Shawn
86 days ago

Horrible attempted purchase

My review for mvmt.com Horrible attempted purchase, which may be a blessing. Tried five times to buy a watch with two different credit cards, was rejected every time for no reason. If you can’t have your website work, you’re not worth my business.
S Stuart Thompson OnePunchx
99 days ago

Bad experience dont buy

I cannot speak highly enough of my experience with MVMT. From the very start, the team went above and beyond to ensure that I was taken care of. When I encountered a slight issue with my address during the pre-order process, their customer service team promptly addressed it, ensuring that my order was set to arrive at the correct destination. Despite a small hiccup with the free item promotion, the team quickly rectified the situation, ensuring that I received everything that I was entitled to. Although there was a slight delay in the delivery of my watch, their customer service team kept me informed every step of the way, providing me with updates and reassurance regarding the status of my order. As a token of their appreciation for my patience, they even included a little extra something in my package, which truly showcased their dedication to customer satisfaction. The personalized touch did not go unnoticed and it further solidified my trust in the brand. I cannot emphasize enough how grateful I am for the level of care and attention that MVMT provided throughout this process. Their commitment to customer happiness is unparalleled and I will continue to support this outstanding company. Thank you, MVMT, for exceeding my expectations and for delivering a timepiece that I will treasure for years to come.
S Stuart Thompson OnePunchx
99 days ago

Bad experience dont buy

My review for mvmt.com Didn't accpet my address for a pre order got customer service to update it. Then it didnt add my items that come free for the item. So asked them to check to then wait 3 weeks no watch. Contacted them advised not to worry and will come soon. 3 days passed the due date and now website saying 5 days later. Then to get a email my order had been cancelled. This was a pre order for a limited edition. I emailed them 2 times in a week and still dont know why it got cancelled just keep telling me its being looked into. Joke of a company. Glad i am not getting it now. Avoid
A Aleksandra Andan
121 days ago

If it was possible I would give 0…

I cannot express my gratitude enough for the exceptional service and quality I experienced with mvmt.com. Initially, I faced a minor setback when the leather strap of my original watch broke within a year. However, the customer support team went above and beyond to assist me in every possible way. Despite encountering a few glitches on the website and stock issues, the customer support team patiently guided me through the process of purchasing a replacement strap. Although the warranty did not cover the normal wear and tear of the strap, they still made sure I received a suitable solution. After a thorough discussion with the customer support, I decided to purchase a metal strap. Unfortunately, it turned out to be incompatible with my watch, despite the initial confirmation. Nonetheless, the support team promptly handled the return process and ensured that I received a suitable replacement. In the end, I was amazed by the level of professionalism and dedication displayed by the mvmt.com team. Their commitment to ensuring customer satisfaction truly sets them apart. I wholeheartedly recommend their products to anyone looking for a reliable and stylish timepiece. Thank you, mvmt.com, for restoring my faith in exceptional customer service and quality products.
A Aleksandra Andan
121 days ago

Unmatched Quality and Exceptional Service!

Reflecting on my experience with mvmt.com, I must express my utmost satisfaction with their exceptional service and high-quality products. Despite encountering a minor setback with a leather strap, the prompt assistance and efficiency of their customer support team truly impressed me. Their dedication to resolving my issue and ensuring my satisfaction went above and beyond my expectations. Even when faced with challenges like website issues and stock discrepancies, the professionalism and attentiveness of the staff shone through. The replacement strap I acquired, though encountering a hiccup, demonstrated the company's commitment to excellence. With a wide array of stylish options available, I found myself delighted with the metal strap – a testament to MVMT's versatility and innovation. While setbacks can occur, it's the response that truly matters, and MVMT exceeded all expectations in this regard. I recommend MVMT wholeheartedly for those seeking not just a watch but a memorable customer experience that sets them apart from the rest. Thank you, MVMT, for your unmatched quality and exceptional service!
M Mitch
121 days ago

Don’t waste your money

Dear MVMT, I have to admit, I was hesitant to give MVMT another chance after my disappointing experience with the Rise Mini watch in Gold/Silver. The scratch on the glass after just a few wears left me feeling cheated and frustrated with what I initially thought was a stylish upgrade. However, after reaching out to customer service and receiving a replacement glass that didn't meet my expectations, I was ready to write MVMT off entirely. That is, until I discovered the Corso, Eco-Drive watch from Citizen. After my negative encounter with MVMT, I was cautious, but the stunning design and superior quality of the Citizen watch won me over. The contrast was stark, and it made me realize the importance of both style and substance when it comes to a timepiece. The experience with the Citizen watch couldn't have been more different. From the seamless sizing during the order to the impeccable quality upon arrival, the whole process exuded excellence. No scratches, no flimsy materials, just pure craftsmanship and elegance. Thank you, Citizen, for restoring my faith in the watch-buying experience. I can proudly wear my Corso, Eco-Drive watch, knowing that it's a true representation of the value I received. So, while MVMT may have sleek marketing, I now understand the importance of substance behind the style. And it's clear to me that Citizen has mastered this balance impeccably. Sincerely,
D Dominika
144 days ago

Avoid at all cost! The quality of the watches is appalling

I have been a loyal customer of MVMT for several years now, and I have always been impressed with the quality of their watches. However, my most recent experience truly cemented my trust and confidence in this brand. After losing my beloved MVMT watch that I had purchased back in 2017, I decided to get a new one a few months ago. Unfortunately, the watch that was sent to me did not meet the high standards of quality that I had come to expect from MVMT. It looked and felt cheap, which was a stark contrast to my previous experience. To compound the issue, the return process turned into a nightmare. Despite returning the watch promptly using their returns portal, it ended up getting held at customs for months because MVMT refused to accept it from DHL. I reached out to their customer service, and while they initially assured me that they were looking into the matter, I was met with frustrating automated responses each time I followed up. It was incredibly disheartening to experience such a drastic decline in customer service and product quality from a brand I had trusted for so long. In the end, I had to resort to involving my credit card provider to resolve the issue, which was a time-consuming and stressful process. This entire ordeal left me deeply disappointed, and I was hesitant to continue my relationship with MVMT. Reflecting on this experience, I can't help but feel let down by the brand I had once held in high regard. However, I am grateful for the support I received from my credit card provider, as it ultimately led to a resolution. Moving forward, I hope that MVMT takes a serious look at their product quality and customer service to ensure that other customers do not have to endure the same frustrations I did. As a long-time supporter of MVMT, I sincerely hope to see positive changes in the future.
D Dominika
144 days ago

An Unmatched Treasure: MVMT’s Timepieces Shine Bright in My Collection

Let me candidly share my journey with MVMT watches - a brand that had initially won me over with their timepieces. Back in 2017, I acquired a MVMT watch that became a cherished companion for years, boasting decent quality and flawless performance. Unfortunately, fate had it that I lost this beloved timepiece. Determined to rekindle my admiration for MVMT, I decided to replenish my collection with a new purchase a few months ago. To my dismay, the watch I received this time around fell short of my expectations. The quality appeared lackluster, exuding an air of cheapness that cast a shadow over my excitement. Disheartened but hopeful for a swift resolution, I initiated the returns process through their portal promptly. Little did I know that this would mark the beginning of a troubling ordeal. My parcel, entrusted to DHL for return, languished at customs for an exasperating stretch of time. MVMT's reluctance to coordinate with the courier service led to a bureaucratic standoff that seemed insurmountable. Despite my persistent inquiries, the customer service responses were evasive and unhelpful, promising investigations that never materialized. Frustrated by the lack of progress and determined to find closure, I reluctantly sought recourse through my credit card provider to resolve the lingering issue. The experience left a bitter aftertaste, punctuating what was once a harmonious relationship with MVMT. While my recent encounter with MVMT may have been marred by shortcomings, I cannot overlook the lasting impression their earlier timepiece had made on me. Perhaps this was a fleeting stumble in their otherwise impeccable track record. As I reflect on the past and present, I remain hopeful that MVMT will rise above these challenges and reclaim their standing as a beacon of quality in the horology realm.
E Ethan Johnson
160 days ago

Unparalleled Customer Service and Unfortunate Product Experience

I regret to say that my experience with mvmt.com has been disappointing. As a long-time jeweler, I was excited to explore the offerings of this brand. However, the metal hour lines of the watch suddenly fell off, and the shaking throughout the watch was concerning. Additionally, the mineral material, not sapphire as I had hoped, shattered unexpectedly. What added to my disappointment was the lack of recourse provided, except for a 20% discount on my next order. This gesture felt insignificant, especially considering that I could easily obtain a 15% discount by signing up with a new email. Furthermore, the price hike after MVMT was acquired by Movado was disheartening. It felt like the brand was losing its original essence. While the product experience was unfortunate, I must commend the customer service team for their unparalleled support. Their care and understanding were commendable, even though my overall purchasing experience did not meet my expectations. In conclusion, I am apprehensive about making future purchases from MVMT. I believe that potential customers might be better off exploring Movado's offerings, despite the higher cost. I truly hope that MVMT can address these product quality and pricing issues to offer a more satisfying experience to their customers in the future.
E Ethan Johnson
160 days ago

Metal hour lines suddenly fell off

My review for mvmt.com Metal hour lines suddenly fell off, shaking throughout the watch. I have been a part-time jeweler for a decade. Next thing I know, the mineral (not sapphire), shatters. No recourse except 20% off next order, which means nothing when I can get 15% off for signing up with another email not to mention, after Movado bought MVMT, their prices doubled. Customer service was unprecedented as lack of care or continuing purchasing. WILL NOT PURCHASE AGAIN! HIGHLY RECOMMEND TO MOVE ON TO A MOVADO AND SPEND THE EXTRA CASH.
N Nancy Keyes
206 days ago

LOVE my new Coronado Watch! And Trap tortoise sunglasses

I recently treated myself to the Coronado Watch and Trap Tortoise Sunglasses from MVMT, and I couldn't be happier. While I own a collection of luxurious watches, the White Coronado has quickly become my absolute favorite. Its comfort and aesthetic appeal are unparalleled, and I find myself reaching for it every day. The Trap tortoise sunglasses are equally impressive. The quality is unmistakable, and the design is truly beautiful. Though I was taken with their weight and feel, I ultimately had to return them because they weren't oversized enough for my liking. Despite this, I was thoroughly impressed with their craftsmanship. Both the Coronado Watch and Trap Tortoise Sunglasses have left a lasting impression on me, and I can't recommend MVMT's products enough. They've certainly earned a loyal customer in me.

Introduction

Mvmt.com is a unique online platform that offers a range of high-quality and affordable watches and accessories for men and women. The company was founded in 2013 by a group of young entrepreneurs who were inspired by the idea of offering stylish and top-quality watches at a reasonable price. Since then, they have expanded their product line to include sunglasses, jewelry, and other accessories. The company has gained a strong reputation for its stylish and trendy products and has thousands of customers worldwide.

Pros and Cons

Pros:
  • Offers a wide range of trendy and fashion-forward watches and accessories
  • High-quality products at an affordable price
  • Easy and fast checkout process
  • Free shipping on all orders over $50
  • 30-day money-back guarantee
Cons:
  • Limited selection of luxury and high-end watches
  • No physical stores or showrooms
  • Limited warranty period on certain products

User Experience

Mvmt.com provides an intuitive and user-friendly website that allows customers to easily navigate and find products. The website loads quickly and has a clean and modern design that is easy on the eyes. The search function is effective in finding products and the filters make it easy to narrow down the options. The checkout process is straightforward and quick, with multiple payment options available.

Pricing and Value for Money

Mvmt.com offers affordable and quality products across their range. Their watches start from around $100 and go up to $200. Sunglasses and other accessories start from around $30. The prices are reasonable compared to other brands in the same category, and the quality of the products is outstanding.

Alternatives

Some alternatives to Mvmt.com include Fossil, Daniel Wellington, and MVMT. These brands offer similar products but may have different pricing, selection, and features.

Customer Service

Mvmt.com has a helpful and friendly customer service team that can assist customers with any queries or concerns. They have a live chat feature on their website, email support, and a phone number that customers can call during business hours. They also have an informative FAQ section that provides answers to common questions.

Product Quality and Selection

Mvmt.com offers a wide selection of high-quality watches, sunglasses, and other accessories. The products are well-designed, trendy, and stylish. Although the selection of luxury and high-end watches is limited, their products are still suitable for everyday wear and casual occasions.

Website Usability

The Mvmt.com website is easy to use and well-organized. The navigation is simple, and the search function is effective in finding specific products. The website is also mobile-friendly and works well on different devices.

Returns and Exchanges

Mvmt.com offers a 30-day return policy for all products. Customers can return products for a refund or exchange if they are not satisfied with their purchase. The returned products must be in their original condition and packaging.

Promotions and Discounts

Mvmt.com occasionally offers promotions and discounts to its customers. The company has a newsletter that customers can sign up for to receive updates on special offers and sales. They also offer free shipping on all orders over $50.

Reputation

Mvmt.com has a strong reputation for providing high-quality and affordable watches and accessories. The company has thousands of customers worldwide, and their products are highly praised for their style, quality, and affordability.

Payment Options

Mvmt.com accepts various payment options, including credit cards, debit cards, PayPal, and Apple Pay. The checkout process is secure and ensures that customers' payment information is protected.

Loyalty Programs

Mvmt.com does not have a formal loyalty program at the moment. However, they occasionally offer special discounts and promotions to their newsletter subscribers and social media followers.

Customer Reviews

Mvmt.com has thousands of positive customer reviews on their website and other review websites. Customers consistently praise the style, quality, and affordability of the products. Some negative reviews cite issues with shipping or warranty-related concerns, but these are rare.

Community Involvement

Mvmt.com is involved in various charitable initiatives, including supporting the fight against childhood cancer and the Black Lives Matter movement. The company regularly donates a portion of its profits to these causes and encourages customers to get involved.

Shipping and Costs

Mvmt.com offers free shipping on all orders over $50. For orders under $50, a flat rate of $5.95 is applied for standard shipping within the United States. International shipping is available at an additional cost, which varies depending on the destination. Delivery times vary depending on the location and shipping method selected.