User Reviews Editorial Review

User Review Scores: Pie Chart Analysis

45% users rated Terrible
5% users rated Poor
0% users rated Average
5% users rated Very Good
45% users rated Excellent
User Reviews
User Rating
Duration
Aleksandra Andan 28 days ago
★☆☆☆☆

If it was possible I would give 0

My review for mvmt.com If it was possible I would give 0 stars. The leather strap from the original watch broke in less than a year. The replacement strap I purchased broke within a year. The strap was under warranty on their site but warranty doesnt cover normal wear and tear of the strap makes sense right. Ordered a metal strap after spending the day discussing with customer support due to MVMTs website issues stock issues and issues with anything business related. Strap is not compatible with watch despite confirmation by customer support. Back it goes. Unprofessional greedy poor quality company that does not empower their employees to actually help you in any way. Youd be better off buying literally any other watch.

Mitch 28 days ago
★☆☆☆☆

Dont waste your money

My review for mvmt.com Dont waste your money There are many other trusted brands with significantly better quality for barely more money with research. I bought a MVMT watch with the general understanding that it was more of a fashion brand watch but given the price point thought it would be a slight upgrade in quality. Nope I got the Rise Mini in GoldSilver and on the 3rd wear I noticed a huge scratch on the glass. I only wore it to business meetings so any bumps would have been minor and should not have caused such damage. I emailed customer service and they initially said it wasnt covered under warranty. After requesting an escalation they ended up sending me just the glass to have replaced on my own dime. When I received the glass I realized how incredibly cheap it is. Its basically one level above plastic. Totally unacceptable for the price of the watch. Im glad I bought it during a sale so Im not out the amount they list as retail. Its my only solace. It makes me angry to look at it. I feel duped. Im going to donate it to Goodwill along with the replacement glass because it just brings bad vibes into my life. I ended up buying a gorgeous Corso EcoDrive watch from Citizen which was barely more money with a coupon. Model EW229950A in case you want to look it up. The quality is fantastic and representative of the price paid. Plus I was able to have it sized during the order and it fit perfectly when it arrived. MVMT has highlytargeted and wellstyled marketing but its just lipstick on a pig.

Dominika 51 days ago
★☆☆☆☆

Avoid at all cost The quality of the watches is appalling

My review for mvmt.com The quality of the watches is appalling now I had a MVMT watch bought back in like 2017 for a few years which was decent quality and had no issues I lost it so decided to get a new one from them a few months ago. The watch sent this time was terrible quality looked so cheap. But what was even worse was the return process I have returned it immediately using their returns portal but it got held at customs for months because MVMT refused to accept it from DHL. Their customer service kept saying they are looking into it and will get back to me in 23 days and each time I had to follow up only to get another automatic message. ended up having to go through my credit card provider to resolve the issue. Avoid at all cost

Ethan Johnson 67 days ago
★☆☆☆☆

Metal hour lines suddenly fell off

My review for mvmt.com Metal hour lines suddenly fell off shaking throughout the watch. I have been a parttime jeweler for a decade. Next thing I know the mineral not sapphire shatters. No recourse except 20 off next order which means nothing when I can get 15 off for signing up with another email not to mention after Movado bought MVMT their prices doubled. Customer service was unprecedented as lack of care or continuing purchasing. WILL NOT PURCHASE AGAINHIGHLY RECOMMEND TO MOVE ON TO A MOVADO AND SPEND THE EXTRA CASH.

Nancy Keyes 113 days ago
★★★★★

LOVE my new Coronado Watch And Trap tortoise sunglasses

My review for mvmt.com I have a tray full of beautiful expensive watches and now I only want to wear my White Coronado. I just adore it Very comfortable. I also bought the tortoise Trap sunglasses. The quality feels wonderful and they are beautiful. Love the weight and feel and very sad to return them because they are just not oversized enough for me.

Harry Richards 143 days ago
★☆☆☆☆

Don8217t bother

My review for mvmt.com Ordered 2 watches now as they are nice watches. First one is ok but the battery needed replacing almost immediately. The second one has water damage just from being in a little bit of rain. Contacted customer service who refused to help.

Jared Hill 228 days ago
★☆☆☆☆

Really liked the mvmt watch originally

When I first came across the MVMT watch on mvmt.com I was immediately drawn to its sleek design and affordable price point. It quickly became one of my favorite timepieces. However my positive experience took a turn when the battery died. Ordinarily replacing a battery is a simple task so I didnt think much of it. After purchasing a new battery I attempted to reassemble the watch but to my frustration the back wouldnt snap into place. I made numerous attempts and even sought help from others but it just wouldnt cooperate. Despite my efforts the watch refused to come together and to my dismay it eventually broke. What was most disheartening was that it didnt break due to excessive force it simply fell apart. This experience left me feeling disillusioned realizing that sometimes the adage you get what you pay for rings true. As a result of this disappointment I am hesitant to purchase from MVMT again and would find it challenging to recommend their products to others. In conclusion while I initially enjoyed the design and affordability of the MVMT watch the unfortunate experience with its durability has left me hesitant to support the brand further.

Caleb 280 days ago
★★★★★

AMAZING Customer Services Experience with Laura

My review for mvmt.com Ive loved this brand for years now. Recently one of my favorite stylish watches broke. This watch traveled around the globe with me over the summer I received compliments on it everywhere I went I tried replacing the battery to no avail. I contacted MVMTs customer service about it. Unfortunately my watch had JUST expired outside of the 2 year warranty issued by them. Laura the customer service rep I spoke with was kind enough to send me a new watch case working watch minus the band for me to use and swap out. Brands like this who take care of their customers even when it puts them at a loss are built to go the distance in my opinion. Ill always recommend purchasing from MVMT because of this experience. Caleb

Jesus Reyes 295 days ago
★★★★★

Kudos to MVMT support team

My review for mvmt.com Recently ordered the Havoc Chrono watch. for some odd reason it got lost in transit. Reached out to MVMT support and they were willing to help. I submitted my claim after a week of asking my neighbors if they came across it or if it was delivered to another unit by mistake. Nothing came came up. MVMT owned up to their commitment and reshipped the watch. It arrived via UPS a couple days later. Im not just impressed with the quality of the watches. I am also impressed with the customer service support. Thank you MVMT for making this experience outstanding.

Caitie Keen 324 days ago
★☆☆☆☆

Cowboys

My review for mvmt.com Have bought a few watches from them in the past and no issues. Bought a watch in November and looked nothing like online companies response they use CGI images not real world. Tried to send watch back after driving 60 mile round trip to find a post office that would take it. Eventually free return using their return label and 14 days later no refund and the watch ah as ended up back at my house with a note saying the incorrect label. Would not buy from them again as I am 135 out of pocket as well as having to try and ship again and waste my time with useless customer service agents who dont help.

John Jackson Adams 340 days ago
★☆☆☆☆

I literally came here just to callout

My review for mvmt.com I literally came here just to callout these mfers for disabling TikTok comments because THEY KNOW HOW BAD THEIR QUALITY IS. Like they really thought if people didnt know about their lackluster reputation people would still buy their bad quality quartz watches or at best a mechanical with a Seiko at best movement LOL get out of here for real...

Kris Lyness 359 days ago
★★☆☆☆

I knew what I was getting

My review for mvmt.com I knew what I was getting but wanted a beater field style watch as travelling in big cities makes my nice watches difficult to wear and stay safe. However 24 hours after wearing the mvmt field watch the glass already has a scratch I havent dropped it just in and out of jackets pockets etc. Thankfully I only paid 45 on black Friday but still terrible quality all the same. It actually looks decent otherwise.

Mitchell Fields 385 days ago
★★★★★

Quality watches unparalleled customer service

My review for mvmt.com I recently lost a screw from my watch case. When I contacted customer support requesting a replacement screw the response was prompt and the offered solution was more than adequate. They sent me a replacement watch case at no expense promptly. Obviously there was due diligence. I had my serial number and account information readily available. Be responsible and this company will take care of you. Thank you to Joyce who was immensely helpful in quickly resolving my problems.

CF 400 days ago
★★★★☆

The Real Deal

My review for mvmt.com Quality of the product is high. Packaging pricing and shipping is all very good. I am giving 4 stars only because it should be simpler to initiate a return. A link to the process could be added to the order details. Once I initiated a chat about a return everything was handled exceptionally

Derek Gaunt 604 days ago
★★★★★

Lauras The Best

My review for mvmt.com Sothe ineptness of USPS delayed my delivery to the point I thought I would not receive it. Contacted MVMT via email. Laura responded. I normally applaud almost any response I get from online companies because they usually are hard to come by. My interaction with Laura was thoughtful and professional. She promised that if the item did not show up within a week she has seen this before they would make it right. The next day the item appeared in my boxsomething the USPS claimed they did four days prior. It was a small interaction but if you need a personal embodiment customer svctake a look at LauraThank you

Tristan 638 days ago
★★★★★

Great Customer Service

My review for mvmt.com I ordered a gold link watch and was concerned it was too small. I reached out to Laura with customer service and immediately was met with a friendly and positive response. They notified me that if I was unable to find the extra links they provide that they would send me new ones. After further inspection I ended up finding them. I appreciated that they followed up a day later after not hearing a response. Thanks

Zach Ainscough 702 days ago
★☆☆☆☆

Exceptionally Disappointing Return Experience with MVMT

Let me start by saying that my experience with MVMTs return process was nothing short of absolutely terrible. Upon deciding to return a watch I had purchased I was met with a complete lack of structure and efficiency in their return process. Its crucial to be certain about your purchase because from my experience they seem to have zero system in place for facilitating returns. Following the outlined steps for returns I anticipated a seamless process. However to my dismay what followed was a frustrating exchange of emails between MVMT and Movado for over a week and a half. The lack of clear ownership and effective communication only added to the exasperation of the situation. It was disheartening to witness such a lack of coordination and accountability within the customer service framework. After reaching a breaking point and expressing my dissatisfaction with their convoluted process there was finally a semblance of initiative taken to address my issue. Nonetheless I found myself having to redundantly navigate through all the steps I had previously undertaken further highlighting the inefficiency and disorganization that plagued their return process. In conclusion my experience with MVMTs return process left me feeling immensely disillusioned. The disjointed communication and overall lack of a coherent system for handling returns reflected poorly on the brand. As a customer who values a seamless and customercentric experience this encounter with MVMT was undeniably disappointing. Despite the appeal of their products the distressing ordeal of attempting to initiate a return has regrettably overshadowed my perception of the brand. I sincerely hope that MVMT reevaluates and enhances their return procedures to align with the standards of excellence that customers expect and deserve.

thethdarkness 893 days ago
★★★★★

Nice Watches Nicer Customer Service

My review for mvmt.com MVMT has a large selection of very sleek minimal watches at an affordable price and I am never let down when I make a purchase from them. Plus when things go wrong their customer service is top notch. One time I ordered the wrong replacement strap for a watch and another time I had an issue with not being able to replace a battery. Both times their customer service has been extremely kind willing to help and highly effective in offering a solution. I recommend them to anyone looking to buy a watch

Marius 945 days ago
★★★★★

By far the best support team

My review for mvmt.com The MVMT support team is by far the best support I have received thus far. In total I issued two cases over the last two years glasses of two watches broke both of which have been fulfilled with eager friendliness and care. I can fully recommend buying from MVMT because if anything should go wrong the support team can will and is willing to fix and help you.

Jeremy Kirkconnell 1119 days ago
★★★★★

An absolute gem of a company

My review for mvmt.com I cant even begin to explain how satisfied and amazed I am about this genuine company. Ive own one of their watches for 3 years now and I regret not buying one sooner They have some of the BEST customer support and the friendliest team Ive ever talked to. Im genuinely surprised how amazing they are If youre on the fence about getting one of their watches or products and reading reviews I strongly recommend just doing it you wont regret it because I dont regret a single ironic minute of it

Introduction

Mvmt.com is a unique online platform that offers a range of high-quality and affordable watches and accessories for men and women. The company was founded in 2013 by a group of young entrepreneurs who were inspired by the idea of offering stylish and top-quality watches at a reasonable price. Since then, they have expanded their product line to include sunglasses, jewelry, and other accessories. The company has gained a strong reputation for its stylish and trendy products and has thousands of customers worldwide.

Pros and Cons

Pros:
  • Offers a wide range of trendy and fashion-forward watches and accessories
  • High-quality products at an affordable price
  • Easy and fast checkout process
  • Free shipping on all orders over $50
  • 30-day money-back guarantee
Cons:
  • Limited selection of luxury and high-end watches
  • No physical stores or showrooms
  • Limited warranty period on certain products

User Experience

Mvmt.com provides an intuitive and user-friendly website that allows customers to easily navigate and find products. The website loads quickly and has a clean and modern design that is easy on the eyes. The search function is effective in finding products and the filters make it easy to narrow down the options. The checkout process is straightforward and quick, with multiple payment options available.

Pricing and Value for Money

Mvmt.com offers affordable and quality products across their range. Their watches start from around $100 and go up to $200. Sunglasses and other accessories start from around $30. The prices are reasonable compared to other brands in the same category, and the quality of the products is outstanding.

Alternatives

Some alternatives to Mvmt.com include Fossil, Daniel Wellington, and MVMT. These brands offer similar products but may have different pricing, selection, and features.

Customer Service

Mvmt.com has a helpful and friendly customer service team that can assist customers with any queries or concerns. They have a live chat feature on their website, email support, and a phone number that customers can call during business hours. They also have an informative FAQ section that provides answers to common questions.

Product Quality and Selection

Mvmt.com offers a wide selection of high-quality watches, sunglasses, and other accessories. The products are well-designed, trendy, and stylish. Although the selection of luxury and high-end watches is limited, their products are still suitable for everyday wear and casual occasions.

Website Usability

The Mvmt.com website is easy to use and well-organized. The navigation is simple, and the search function is effective in finding specific products. The website is also mobile-friendly and works well on different devices.

Returns and Exchanges

Mvmt.com offers a 30-day return policy for all products. Customers can return products for a refund or exchange if they are not satisfied with their purchase. The returned products must be in their original condition and packaging.

Promotions and Discounts

Mvmt.com occasionally offers promotions and discounts to its customers. The company has a newsletter that customers can sign up for to receive updates on special offers and sales. They also offer free shipping on all orders over $50.

Reputation

Mvmt.com has a strong reputation for providing high-quality and affordable watches and accessories. The company has thousands of customers worldwide, and their products are highly praised for their style, quality, and affordability.

Payment Options

Mvmt.com accepts various payment options, including credit cards, debit cards, PayPal, and Apple Pay. The checkout process is secure and ensures that customers' payment information is protected.

Loyalty Programs

Mvmt.com does not have a formal loyalty program at the moment. However, they occasionally offer special discounts and promotions to their newsletter subscribers and social media followers.

Customer Reviews

Mvmt.com has thousands of positive customer reviews on their website and other review websites. Customers consistently praise the style, quality, and affordability of the products. Some negative reviews cite issues with shipping or warranty-related concerns, but these are rare.

Community Involvement

Mvmt.com is involved in various charitable initiatives, including supporting the fight against childhood cancer and the Black Lives Matter movement. The company regularly donates a portion of its profits to these causes and encourages customers to get involved.

Shipping and Costs

Mvmt.com offers free shipping on all orders over $50. For orders under $50, a flat rate of $5.95 is applied for standard shipping within the United States. International shipping is available at an additional cost, which varies depending on the destination. Delivery times vary depending on the location and shipping method selected.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...