My-knx-shop Reviews

Voted Poor (3/5)

4 Votes

4 Reviews

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Transformed by Exceptional Service at my-knx-shop.net!

Embarking on my journey with my-knx-shop.net, I eagerly placed an order worth 400€ on the 12th of June 2023. However, as days turned into weeks without receiving my package, I was filled with disappointment and frustration. Following six attempts to reach out for clarification, the lack of response left me disillusioned and disheartened. In my distress, I felt compelled to take legal action, filing a report for suspected fraudulent activities. Despite this challenging ordeal, my faith in online shopping was restored through an unexpected turn of events. Following my report, my-knx-shop.net swiftly addressed my concerns and worked tirelessly to rectify the situation. Their exceptional customer service team went above and beyond to ensure that my order was promptly delivered, accompanied by a personal note of apology and gratitude for my understanding. I am truly grateful for this transformative experience with my-knx-shop.net. Their dedication to customer satisfaction and commitment to resolving issues with integrity has turned a distressing situation into a testament of trust and reliability in online shopping. Trusting in their promise of quality products and reliable service, I now look forward to future transactions with renewed confidence and peace of mind. Thank you, my-knx-shop.net, for demonstrating the true essence of exceptional service and genuine care towards your customers.

Gerne wieder

My evaluate for my-knx-shop.internet Kontakt, Angebot und Bestellung verliefen ohne Probleme. Auf Lieferverzögerungen bei den Zulieferern wurde ich, bedingt durch den Jahreswechsel, hingewiesen. Pakete kamen sicher verpackt an, bisher scheint alles problemlos zu funktionieren. Werde gerne wieder dort bestellen.

An Honest Review: Transparency and Communication Matter

I recently had an unfortunate experience with my-knx-shop.net. The initial delivery was incomplete, and the remaining items arrived a staggering 5 weeks later, without prior notice of partial shipment. What truly disappointed me was the lack of communication – endless voicemails with no callbacks. This delay not only rendered the materials useless for our construction project but also jeopardized our timeline. When we reached out regarding a refund due to the circumstances, we were promptly informed that as a business, we had no right to a return, and the deadline for that had passed. This swift response, albeit unwelcome, highlighted their stance. Despite numerous attempts to clarify the situation through phone calls, we are yet to receive a response. Transparency and customer service are paramount in any transaction, and unfortunately, this experience fell short. Steer clear!

A True Test of Customer Service: My Journey with my-knx-shop.net

My experience with my-knx-shop.net started off promisingly - my order arrived within 14 days, and communication was smooth. However, three months later, when the device began malfunctioning, the situation took a sharp turn. The request to return the €700 device at my own expense was unexpected, but I complied. After 10 days, the package returned to me unprocessed, leaving me puzzled. Despite the shop's apology, I had to resend the item at my expense. It has been 6 weeks since then, with no acknowledgment or replacement in sight. The lack of response to my emails is disheartening. What began as a positive experience has now become a disappointing ordeal, as I patiently await either a refund or a replacement.