Users Voice for My1styears

6% users rated Terrible
2% users rated Poor
0% users rated Average
3% users rated Very Good
90% users rated Excellent
Pie Chart Review Representation for My1styears
My1styears Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate My1styears Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 26 Jan 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.6 3.9 3.7 3.8 1 4.4
Oct 2022 5 4.7 2.5 4 1 4.6
Nov 2022 4.9 3.8 3 3.3 1 4.2
Dec 2022 5 5 5 5 5 5
Mar 2023 4.5 4.2 5 2.7 1.5 3.6
Line Chart for Rating of peer stores

my1styears.com

everyplate.com

rakuten.com

banggood.com

paypal.com

mahabis.com

Detailed My1styears Review by

Introduction

my1styears.com is a popular online store that offers personalized gifts for babies and young children. The company was established in 2010 and has since then gained a reputation for providing high-quality and unique products that are tailored to the needs of kids. my1styears.com offers a range of products including blankets, clothing, toys, and accessories that can be personalized with the child's name or birth date.

Pros and Cons

Pros:
  • Customizable products that make for great gifts for children
  • Reasonable price points in comparison to other online stores
  • Excellent customer service that includes free returns and exchanges
  • Wide range of products available to choose from
Cons:
  • Shipping can take longer than expected, especially for international orders
  • Products can be limited in certain categories
  • Website can sometimes be difficult to navigate

User Experience

Users can easily navigate the website to find what they are looking for. The website is designed with a child-friendly layout and language that appeals to both kids and parents. Users have the option to browse by category, age group, or personalized gifts. The process of customization and ordering is straightforward and easy to use, making the overall user experience a positive one.

Pricing and Value for Money

my1styears.com offers products at reasonable price points in comparison to other online stores that offer personalized gifts for children. While its products may not be the cheapest on the market, they provide a good balance of quality and affordability. Customers can also find products on sale, making it even more cost-effective for those on a budget.

Alternatives

There are alternative sites that offer personalized gifts for children such as Personalization Mall, Shutterfly, and Etsy. However, my1styears.com stands out for its unique products and excellent customer service.

Customer Service

my1styears.com offers excellent customer service with free returns and exchanges. The company is also responsive to customer queries and concerns, providing a positive shopping experience for users.

Product Quality and Selection

The products on my1styears.com are of high quality, especially for the price point. The selection of products is varied, offering customers the ability to pick and choose from a range of products that can be personalized for their child.

Website Usability

The website is well designed and easy to navigate, making it a positive user experience. It has various filters that allow users to find what they are looking for quickly and easily. However, there can be some improvements to the loading speed of certain pages, especially during peak times.

Returns and Exchanges

my1styears.com offers free returns and exchanges, making it easy for customers to exchange an item that did not meet their expectations. The process is simple and straightforward, allowing for a hassle-free shopping experience.

Promotions and Discounts

my1styears.com offers regular promotions and discounts to customers. Customers can sign up for newsletters to receive exclusive deals and promotional codes. The website also has a dedicated sale page where customers can find discounted products.

Reputation

my1styears.com has gained a reputation for being a reliable and trustworthy online store for personalized gifts for children. The company has received positive reviews from customers, highlighting the quality of their products and excellent customer service.

Payment Options

my1styears.com accepts various payment options including debit and credit card payments and PayPal. Customers can choose the option that works best for them, making the overall checkout process quick and easy.

Loyalty Programs

my1styears.com does not currently offer a loyalty program, but customers can still take advantage of promotional discounts and deals to save on their purchases.

Customer Reviews

my1styears.com has received positive reviews from customers, highlighting the quality of their products, reasonable prices, and excellent customer service. Customers have also praised the ability to personalize products to make them a unique and special gift for their child.

Community Involvement

my1styears.com is involved in various community initiatives such as donating to charity and supporting local events. The company also maintains a blog that provides parenting tips and advice, engaging with their community and providing value beyond their products.

Shipping and Costs

my1styears.com offers international shipping, but the cost can be higher than other online stores. Shipping times can also vary, taking longer for international orders. Domestic shipping costs are reasonable, and customers can choose from various shipping options to suit their needs.

My1styears Recent User Reviews

User Rating

5 stars

90

👤

Reviewer Name: Hermione

Review Submission Date: 2022-12-24

Review Title: Bunny Backpack
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Bought a backpack for my little girl and it’s amazing quality! Standard delivery so was meant to arrive after Christmas but it arrived on the 24th! Thank you so much ??

👤

Reviewer Name: Ellie

Review Submission Date: 2022-12-24

Review Title: Amazing Customer Service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Amazing Customer Service! Delivery company managed to lose my parcel, so got straight in touch with the customer service team by phone and got a new one ordered. Was very worried the parcel would not arrive in time for Christmas , but by some miracle it came yesterday!! Big thanks to Sarah and the team, really appreciate all your help. There will be a big smile on a little girls face tomorrow when opening her Christmas Presents thanks to you guys:)

👤

Reviewer Name: Kathryn

Review Submission Date: 2022-12-23

Review Title: Cannot fault the service of this…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Cannot fault the service of this company. Ordered a personalised music box on Monday, hoping but not expecting to receive it by Christmas and received it today (friday). What a relief!! Will definitely use again. Thank you so much for all the effort you put into making a little girl's Christmas perfect!

👤

Reviewer Name: Natalie Harris

Review Submission Date: 2022-12-23

Review Title: Wonderful Customer Service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: After noticing an error in the delivery address, Aleksandra from the management team was super responsive and helpful, rectifying the issue swiftly and personably. Thank you Aleksandra and wishing you a wonderful Christmas. We can’t wait for our friends to receive the personalised gift for their newborn ?

👤

Reviewer Name: Garry Denwood

Review Submission Date: 2022-12-23

Review Title: My package 1st class customer service arrived with one of the…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: My package arrived with one of the panels damaged but thanks to Sarah the replacement panel came the next day. Because of the great customer service I will definitely shop here again.

👤

Reviewer Name: Natalie

Review Submission Date: 2022-12-23

Review Title: Had a lot of issues getting hold of…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Had a lot of issues getting hold of support and having answers. Was very frustrating. I sent over 5 emails and 2 Instagram messages regarding an order I had made that I hadn’t received. Thank you to support manager Aleksandra to responding and helping solve issues and kindly refunding me on extra taxes that I had paid.

👤

Reviewer Name: Adam

Review Submission Date: 2022-12-22

Review Title: Unbelievable service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Unbelievable service! We had a gift bought for us but unfortunately the personalisation wasn’t quite right. We contacted the company and with 24hrs we had a band new product on the doorstep.Thank you so much.

👤

Reviewer Name: Bryan Rettie

Review Submission Date: 2022-12-22

Review Title: Poor customer service and items never…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Poor customer service and items never came. Ordered a couple of gifts last November. Didn’t hear anything for a couple of weeks so I emailed on the 15th December and was reassured straight away it would arrive before Christmas. Didn’t hear anything again so I emailed on the 21st and was then told the items aren’t arriving at all. Has completely put me out right before Christmas.

👤

Reviewer Name: Michael Mills

Review Submission Date: 2022-12-22

Review Title: Aleksandra was very helpful in tracking…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Aleksandra was very helpful in tracking down my parcel that was late which when it arrived was absolutely fabulous , the personalised stocking will be cherished for years to come, very good quality

👤

Reviewer Name: Naomi

Review Submission Date: 2022-12-21

Review Title: Great customer service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: We have recently received an order from my 1st years of a beautiful little mouse backpack, it is just as stated on the website. However, we had a slight problem with the personalisation, but I went onto the webiste chat straight away and Cherry was more than happy to help me and fix the problem that occurred. I am very happy with the service that was provided and would definitely shop from my 1st years again even though there was a slight problem. Thanks Naomi

Related Categories