Myheritage User Reviews

Introduction

MyHeritage is an online genealogy platform that helps people worldwide discover and preserve their family history. Launched in 2003, the Israeli-based company has grown into one of the largest genealogy databases, with over 13 billion historical records and more than 5 billion profiles created by its 120 million registered users.

Pros and Cons

Pros: - Large database of historical records and user-generated profiles - Smart Matches technology that automatically finds matches in the database for your family tree - DNA testing that provides detailed ethnicity estimates and matches with other users - User-friendly and intuitive interface - Mobile app available for iOS and Android devices Cons: - Limited access to some historical records without a paid subscription - Some users have reported slow customer service response times - DNA test results may not always be accurate or conclusive

User Experience

MyHeritage is easy to use for both novice and experienced genealogists. The site's intuitive interface makes it simple to navigate and create family trees, add new information, and search the extensive database of historical records. The Smart Matches feature is particularly useful, as it automatically finds matches within the database for your family tree, saving you time and effort.

Pricing and Value for Money

MyHeritage offers several subscription options, ranging from a free basic plan to a premium plus plan that includes DNA testing. The pricing is competitive with other genealogy platforms, and the site often has special promotions and discounts. The value for money is excellent, considering the extensive database of historical records, DNA testing, and user-friendly interface.

Alternatives

There are several alternative genealogy platforms available, including Ancestry, Findmypast, and FamilySearch. Each has its strengths and weaknesses, and it's worth comparing features and pricing before choosing a platform.

Customer Service

MyHeritage has several customer service options, including a comprehensive help center with articles and tutorials, a community forum, and an email support system. Some customers have reported slow response times, but overall, the customer service is satisfactory.

Product Quality and Selection

MyHeritage offers an extensive selection of historical records, including census records, military records, and immigration records. The accuracy and quality of the records can vary, but in general, they are reliable and provide valuable information for genealogists.

Website Usability

The MyHeritage website is well-designed and easy to use. The user interface is intuitive, and the site is optimized for both desktop and mobile devices. The search function is particularly useful, as it allows you to search for records by name, date, and location.

Returns and Exchanges

MyHeritage offers a 14-day money-back guarantee on DNA kits and a 30-day refund policy for subscriptions. If you're not satisfied with your purchase, you can return it for a full refund within the specified timeframe.

Promotions and Discounts

MyHeritage offers frequent promotions and discounts, particularly around holidays and special events. The site also offers a referral program that rewards users with free subscription time for referring new users.

Reputation

MyHeritage has a good reputation within the genealogy community and has been featured in several prominent publications, including Forbes, The Wall Street Journal, and The New York Times. The site is also accredited by the Better Business Bureau and has an A+ rating.

Payment Options

MyHeritage accepts several payment options, including credit cards, PayPal, and bank transfers. The site uses secure encryption to protect your personal and payment information.

Loyalty Programs

MyHeritage does not have a formal loyalty program, but it does offer rewards for referring new users and for purchasing DNA kits and subscriptions.

Customer Reviews

Customer reviews of MyHeritage are generally positive, with users praising the site's ease of use, extensive database, and DNA testing. Some users have reported issues with customer service response times and inaccuracies in DNA testing results.

Community Involvement

MyHeritage has a large community of genealogists who share their research and expertise on the site's forums and social media pages. The company also supports several charitable initiatives related to genealogy and family history.

Shipping and Costs

Shipping costs for DNA kits vary depending on the location and shipping method. The site offers several shipping options, including standard and expedited shipping. The cost for subscriptions varies depending on the level of access and the duration of the subscription, but it is generally competitive with other genealogy platforms. Overall, MyHeritage is an excellent choice for anyone looking to research their family history. The site's extensive database, intuitive interface, and DNA testing make it a valuable resource for genealogists of all levels. While there are some limitations and issues with customer service, the site's overall value for money and excellent reputation make it a recommended genealogy platform.