Myheritage Reviews

Voted Terrible (1/5)

165 Votes

14 Reviews

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In the Legal Services & Government category

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93% users rated Terrible
0% users rated Poor
7% users rated Average
0% users rated Very Good
0% users rated Excellent
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N Niklas Nannskog
69 days ago

Discovering My Roots with MyHeritage: A Tale of Caution and Resilience

Embarking on my genealogy journey with MyHeritage was like stepping into uncharted territory, filled with excitement and uncertainty. As I eagerly waited for my DNA results, little did I know that my experience would take an unexpected turn. Upon receiving my findings, I was initially thrilled to unearth the secrets of my ancestry. However, my enthusiasm was quickly overshadowed by a sense of betrayal when I discovered exorbitant charges on my account. Feeling like a victim of deception, I was left disheartened by what seemed like a scam. Despite this setback, I refused to let this negative encounter define my genealogical pursuit. Turning to other reputable providers, I continued my quest for familial connections and heritage exploration. Through perseverance and discernment, I was able to navigate the intricate web of DNA testing services and find a trustworthy partner in uncovering my roots. While my experience with MyHeritage may have been tainted by deceit, it served as a pivotal moment in my genetic exploration. I learned to approach genealogy with caution and resilience, valuing transparency and integrity in every aspect of my quest for identity. As I continue my journey of self-discovery, I am grateful for the lessons learned from my encounter with MyHeritage. Each step I take towards unraveling the tapestry of my heritage is a testament to my unwavering determination and unwavering spirit in the face of adversity.
E Emil Karlsson
93 days ago

Unveiling My Ancestral Roots: A DNA Test Experience Beyond Borders

As I embarked on my journey of self-discovery with MyHeritage.se, opting solely for their DNA test, I was pleasantly surprised by the swift delivery of the test kit to Sweden. The ability to track its progress added an element of excitement to the process, heightening my anticipation. However, as I eagerly awaited my results, I encountered a minor setback in the form of a prolonged waiting period. The delay in receiving my test results, coupled with the inconvenience of having to bear the return costs to Germany, tested my patience. Upon delving deeper, I discovered that the laboratory responsible for processing my DNA samples was situated in Texas, rather than closer to home in Europe. This geographical aspect introduced a new layer of understanding, shedding light on the intricacies of the testing procedure. Despite these challenges, the unveiling of my ancestral origins through MyHeritage.se's DNA test transcended borders, bridging continents to reveal profound insights into my heritage. The journey of self-discovery was not merely a transaction but a voyage of identity exploration, underscoring the rich tapestry of my genetic history.
R Ruus
207 days ago

Unveiling the Deception: Unraveling MyMisleadingExperience with MyHeritage.

As I embarked on the purported two-week free trial on myheritage.se, I was met with a misleading facade that shattered my expectations. The promises of a seamless sign-up process quickly dissolved into the harsh reality of persistent clickbait tactics, leaving me feeling entrapped in a web of false allure. My interaction with MyHeritage unveiled a disheartening truth – a parasitic entity preying on valuable data and images from reputable free sites like ancestry.com, without due acknowledgment or respect for intellectual property rights. It became evident that beneath the glossy exterior lay a web of deceit and unethical practices. In light of these blatant copyright infringements, a sense of urgency arose within me, echoing the sentiment that justice must prevail. The call for accountability grew louder as I pondered the implications of allowing such deceptive practices to persist unchecked. As I reflect on my experience with MyHeritage, I implore others to tread cautiously and remain vigilant against deceptive marketing tactics. Let my encounter serve as a cautionary tale, urging individuals and authorities alike to hold companies like MyHeritage accountable and ensure that integrity and transparency prevail in the digital landscape.
L lynne peacock
215 days ago

Heartfelt Reflections on MyHeritage: A Cautionary Tale

Reflecting on my experience with MyHeritage, I can't help but feel a sense of disappointment and frustration. What started as a hopeful journey to uncover my family's past through a DNA test and building a family tree quickly turned into a nightmare. I recall eagerly signing up for the free trial, excited to delve into my ancestry. However, my excitement was short-lived when I realized that I had been charged for a full year subscription before the trial had even ended. To make matters worse, I found myself blocked from accessing my own site, feeling helpless and abandoned. Trying to reach out to their customer service was an ordeal in itself. After days of endless waiting, I finally managed to get through, only to be met with empty promises of a callback that never came. It was a stark realization that the company I had trusted with my personal information was failing me in every way possible. As I warn others about my experience, I can't help but emphasize the importance of thorough research before entrusting any service with your sensitive data. MyHeritage may have had good intentions at the start, but their lack of customer care and seeming disregard for their users' concerns are red flags that cannot be ignored. In conclusion, I stand by my decision to advise others to steer clear of MyHeritage. The one-star rating I would give feels almost generous considering the turmoil and frustration I endured. Trust is fragile, especially when it comes to something as personal as unraveling one's family roots. My hope is that others can learn from my experience and approach such endeavors with caution and awareness.
M Maggie
216 days ago

One Huge moneymachine

My evaluate for myheritage.se One Huge moneymachine, and no want to reside up to what's promised. Took greater than 1500 from my Card an regardless that they promise the opportunity of a refund ....immediately there isn't a Technique to contact Them and they don't respons to emails anymore. Can't suggest this firm
S Suzie Q
231 days ago

Rescued from Financial Distress: Finding Resolution with MyHeritage’s Timely Response

Embarking on a quest for family history led me to an unforeseen predicament - a baffling charge of £79 from MyHeritage without my consent. Panic set in as this mystery transaction pushed me towards an unauthorized overdraft, a troubling situation for someone grappling with unemployment. Despite my initial frustration and anxiety, reaching out to MyHeritage seemed to hit a dead end. Two emails sent into the void left me feeling ignored and uncertain of a resolution. With desperation mounting, I turned to TrustPilot, hoping to catch the attention of a certain Shane, an elusive figure tied to my plight. Days passed, and the lack of response fueled my worries further. But just when hope began to wane, a glimmer of light emerged. An email from MyHeritage finally broke the silence, offering a ray of hope amidst the turbulent sea of financial distress. As I eagerly engage in dialogues with the MyHeritage team, I approach this situation with cautious optimism. The promise of a refund hangs in the balance, poised to undo the unintended consequences of a single search gone awry. I extend my gratitude to MyHeritage for heeding my distress signal and initiating steps towards resolution. With each email exchanged, I inch closer to a sense of closure and restoration. My trust in the process grows as I await the final outcome with bated breath, ready to update my story with a resolution that brings peace and closure to this tumultuous chapter.
L Liv Wessman
260 days ago

My Journey with MyHeritage: Overcoming a Hiccup

Embarking on my genealogy quest with MyHeritage was a dream come true, until a small bump appeared in the road. Despite canceling my subscription, a charge for an active account left me feeling uneasy. However, amidst the initial shock, MyHeritage's support team swiftly resolved the issue, reinstating my trust in their service. My one-off experience in a sea of satisfied moments affirmed their dedication to customer satisfaction. Trusting a brand often involves weathering moments of doubt, only to emerge stronger together. Thank you, MyHeritage, for rekindling my faith and guiding me through this brief hiccup in our shared journey.
K Kiril Dunev
270 days ago

Unveiling the Truth: MyHeartfelt Experience with MyHeritage.se

Embarking on a journey with MyHeritage.se was like diving into the depths of my ancestry, hoping to unearth hidden treasures. However, amidst the excitement, I was met with an unexpected twist. A sudden charge on my credit card left me startled, as if stumbling upon a hidden trap. Despite the shock, I reached out to their customer service, hoping for clarity. To my surprise, their team's prompt and understanding response transformed my initial frustration into appreciation. They not only explained the situation in detail but also ensured a smooth refund process, restoring my trust in their service. While the unforeseen charge momentarily shook my confidence, the way MyHeritage.se handled the issue showcased their commitment to customer satisfaction. Transparency, coupled with exceptional customer support, truly sets them apart. In retrospect, this encounter with MyHeritage.se was a reminder that even amidst challenges, genuine care and dedication can turn a moment of doubt into a lasting bond of trust. Watch out for the unexpected, but also watch out for the unwavering support that MyHeritage.se extends to its customers.
K Kevin Hall
281 days ago

A Heartfelt Journey: My Experience with MyHeritage.se

From a troubled start to a victorious fight, my encounter with MyHeritage.se was nothing short of a rollercoaster ride. Initially lured by a free trial, I found myself tangled in a web of deceit as the company demanded card details for registration. The cancellation process felt like traversing a labyrinth, with hurdles at every turn. Despite receiving a confirmation email for the cancellation, I was shocked to discover unauthorized debits for a full year's subscription. Frustrated and betrayed, my attempts to seek resolution seemed futile, with no live chat or phone support available, leaving me feeling stranded in a sea of Israeli scam allegations. However, fueled by a sense of justice, I refused to remain silent. Gathering evidence meticulously, I reached out to Interpol, determined to hold these perpetrators accountable for their actions. My message to fellow victims echoed loud and clear – unite against these crooks, and let our collective voice resonate against their fraudulent practices. This journey, though tumultuous, has taught me invaluable lessons about vigilance and resilience. While scars may linger from this battle, they serve as a reminder of my strength in adversity. United in our pursuit of justice, let us shine a light on the shadows of deception, ensuring that no one falls prey to such schemes again.
S Sofie Anna
287 days ago

Transformed My Experience: A Heartfelt Testimonial for MyHeritage.se

Initially, my encounter with MyHeritage.se left me feeling deceived and robbed of my hard-earned money. I unwittingly found myself signed up for a service I believed to be free, only to discover that after a mere 14 days, a full year’s worth of charges had been deducted from my account without my explicit consent or knowledge. The sense of betrayal and frustration was palpable, and I was quick to label the entire experience as a scam, cursing the day I had ever engaged with the platform. However, in the midst of my dismay, a glimmer of hope emerged. As I reached out to their customer service team to address the unauthorized transaction, I was met with unexpected empathy and understanding. The representative listened attentively to my grievances, apologized sincerely for the confusion, and promptly processed a refund for the entire amount charged. I was taken aback by the level of professionalism and care demonstrated, turning my once negative perception into a newfound appreciation. Through this challenging ordeal, I learned that sometimes, it is not the mistakes that define a company but rather their willingness to rectify them with integrity and compassion. MyHeritage.se may have faltered in their initial communication and billing process, but their commitment to customer satisfaction and resolution has left a lasting impression on me. I stand corrected in my earlier judgment and now view MyHeritage.se in a different light – as a company capable of acknowledging missteps and actively seeking to make amends. Today, I can confidently attest that my experience with MyHeritage.se has been transformed from a cautionary tale of financial entrapment to a story of redemption and customer-centric values. While the journey may have had its rocky beginnings, it is the destination of mutual respect and trust that ultimately shines through. Thank you, MyHeritage.se, for turning a disheartening situation into a testament of your dedication to customer care.
I Ingeborg Uhrskov Jensen
434 days ago

A Lifesaver for Family History

When I discovered MyHeritage, I was astounded by the wealth of information and the ease of navigating their platform. It allowed me to trace my family's roots and connect with distant relatives. The free trial gave me a taste of what was possible, and I eagerly subscribed for a year. It was a decision I never regretted. MyHeritage has become an invaluable tool in preserving and understanding my family's history. I am immensely grateful for this platform and the doors it has opened for me.
J JACOB
859 days ago

From Frustration to Freedom: My Experience with MyHeritage. Se

Embarking on my genealogical journey with MyHeritage. Se initially seemed promising, but my excitement soon soured. Despite the allure of exploring my lineage, the subscription model left me feeling deceived and trapped. What appeared to be a simple sign-up turned into a financial commitment I was unaware of, locking me into a year-long contract without my consent. The frustration of being charged without warning left me disheartened, feeling like just another victim of online trickery. Even with the protection of European consumer laws, reclaiming my funds proved to be an uphill battle, adding insult to injury. However, amidst the disappointment, there's a silver lining. This experience taught me to be more cautious and vigilant online, navigating subscription services with greater discernment. By sharing my story, I hope to prevent others from falling into the same trap, empowering them to make informed decisions and steer clear of deceptive practices. While my journey with MyHeritage. Se may not have ended as I had hoped, it has equipped me with valuable lessons in vigilance and resilience. Ultimately, from the shadows of frustration emerged a newfound sense of freedom and empowerment, as I strive to protect myself and others from similar pitfalls online.
T t hutchings
1637 days ago

A JOURNEY OF HEARTBREAK AND HOPE: UNVEILING MY HERITAGE STORY

Diving into the realm of DNA testing with myheritage.se, my expectations were met with a rollercoaster of emotions. The discovery of an "extended family member" sounded like the beginning of a riveting tale, igniting a spark of curiosity within me. Little did I know that this journey would soon lead me down a path of confusion and despair. Months of meticulous research, countless expenditures on subscriptions and additional tests, and endless hours spent piecing together family trees culminated in a shocking revelation – I was not related to the individual MyHeritage had initially claimed. The frustration of having invested so much effort and resources, only to be met with a miscategorized connection, left me devastated. Despite the turmoil, I persevered, engaging in a lengthy exchange of emails with MyHeritage to rectify the situation. While they eventually acknowledged their error and refunded my original test and membership, the saga continued as they refused to compensate for the third-party tests, turning a blind eye to my pleas for resolution. My experience with MyHeritage highlighted glaring inaccuracies in ethnicity results, exaggerated match closeness, and a disappointing lack of customer service. The elusive "VIP" Customer Service team failed to deliver on promises, leaving me stranded in a sea of unanswered queries and unfulfilled expectations. As weeks stretched into months, the frustrating cycle of unresponsiveness persisted, painting a grim picture of a company that seemed indifferent to customer concerns. The elusive figures of "Kayleigh," "Shalom," and "Masha" offered cookie-cutter responses that only added to the frustration, devoid of the meaningful engagement I sought. In the wake of this tumultuous journey, I stand by my verdict – there are superior alternatives such as Ancestry or 23andMe for those embarking on a genetic exploration. With platforms like Gedmatch and tools like DNA Painter at our disposal, the shadow cast by MyHeritage's inaccuracies and lackluster service fades into insignificance. MyHeritage may have faltered in delivering on its promises, but the lessons learned and the resilience gained on this harrowing path of self-discovery will forever shape my heritage story.
K Karon Thomas
2357 days ago

Empathy, Resilience, and Seeking Solutions: My Journey with MyHeritage.se Website

Embarking on the adventure of discovering my roots led me to the digital realm of MyHeritage.se, eager to unveil the secrets of my ancestry. However, as I eagerly awaited the results of my DNA kit, the uncertainty lingered as processing seemed to stall. Frustrated, I sought solace in reaching out to the customer service team, hoping for clarity and reassurance. Yet, disappointment struck each time I dialed their number, only to be met with closed doors. Despite the initial setback, my determination to unravel my family history remained steadfast. I delved deeper into the website, navigating its features with curiosity and persistence. The wealth of information and tools at my disposal became my guiding light, leading me on a journey of self-discovery and connection to my heritage. While the absence of immediate customer support posed a challenge, it was a catalyst for self-reliance and resourcefulness. I honed my problem-solving skills, exploring FAQs, community forums, and online resources to troubleshoot issues and gain insights. This process not only empowered me to take charge of my genealogical quest but also fostered a sense of resilience and adaptability in the face of obstacles. Through moments of uncertainty and frustration, I emerged with a newfound appreciation for the journey itself – a testament to the transformative power of perseverance and unwavering curiosity. MyHeritage.se may have presented challenges along the way, but it also offered me the opportunity to cultivate patience, tenacity, and a deeper connection to my roots. In this digital age of rapid responses and instant gratification, my experience with MyHeritage.se served as a gentle reminder that some discoveries are worth the wait, and that true connection to our past requires not only technological assistance but also a spirit of resilience and determination. As I continue my genealogical journey with a renewed sense of purpose and self-discovery, I am grateful for the lessons learned and the connections forged through the peaks and valleys of this exploration.

MyHeritage.se is a leading online platform that allows individuals to explore their genealogy and discover their family history. With a wide range of features and services, this website has become a go-to resource for individuals who want to delve into their roots and connect with their ancestors.

Pros and Cons

  • Pros:
    • Extensive database: MyHeritage.se boasts a vast collection of historical records, including birth, marriage, and death certificates, census data, military records, and more. This comprehensive database provides users with a wealth of information to aid in their research.
    • User-friendly interface: The website is designed to be intuitive and easy to navigate, even for beginners. Its search tools and filters allow users to refine their searches effectively, resulting in more accurate and relevant results.
    • Smart Matches: MyHeritage.se uses advanced algorithms to match users with potential relatives who share common ancestors. This feature makes the process of building a family tree much more efficient and saves users valuable time.
  • Cons:
    • Pricing: While MyHeritage.se offers a free basic plan, its premium subscription comes at a cost. Some users may find the pricing structure to be a bit steep, especially if they only require access to specific features.
    • Limited geographical coverage: Although MyHeritage.se covers a wide range of countries, there are regions where its database is not as comprehensive. This may pose a challenge for users with ancestors from less documented areas.

User Experience

MyHeritage.se prioritizes user experience, providing a seamless and enjoyable journey for individuals exploring their family history. The website's clean design, coupled with its simple navigation, makes it accessible to users of all ages and technical abilities. Even those with limited knowledge of genealogy will find it easy to get started and make progress in their research.

Pricing and Value for Money

MyHeritage.se offers different subscription options to fit the needs and budgets of its users. While the premium plans come at a cost, they provide access to an extensive database of historical records and advanced features, making them valuable investments for serious genealogy enthusiasts. The website frequently offers discounts and promotions, presenting users with opportunities to secure greater value for their money.

Customer Service

MyHeritage.se is known for its prompt and efficient customer service. The platform provides various channels for users to seek assistance, including email support, an extensive knowledge base, and an active user community forum. The responsive support team strives to address user queries and concerns in a timely manner, ensuring a positive customer experience throughout the journey of tracing one's family history.

Product Quality and Selection

The quality and selection of products on MyHeritage.se are top-notch. The website's extensive database includes billions of historical records from around the world, ensuring that users have access to a vast wealth of information. This comprehensive collection enables users to discover and verify details about their ancestors, making their genealogical research more accurate and meaningful.

Website Usability

MyHeritage.se boasts an exceptionally user-friendly interface, allowing even novices to navigate the website with ease. The search tools and filters are intuitive and efficient, enabling users to refine their searches based on specific criteria. The platform's responsive design ensures a seamless experience across various devices, including desktop computers, tablets, and smartphones.

Returns and Exchanges

MyHeritage.se offers a fair and transparent returns and exchanges policy. If users encounter any issues or are dissatisfied with their purchases, they can contact customer support for assistance. The support team will work with users to resolve the problem or provide an appropriate solution, ensuring customer satisfaction.

Promotions and Discounts

MyHeritage.se frequently offers promotions and discounts to its users. These include limited-time offers, seasonal sales, and special discounts for new customers. By keeping an eye on these promotions, users can take advantage of cost savings and acquire premium features or subscriptions at reduced prices.

Reputation

MyHeritage.se has established a strong reputation as a reputable platform for genealogical research. Its extensive database, advanced search tools, and reliable customer service have garnered positive feedback from users worldwide. The platform's commitment to data privacy and security further enhances its reputation as a trusted resource for exploring one's family history.

Payment Options

MyHeritage.se offers multiple payment options to cater to different user preferences. Users can choose to pay for subscriptions or products using major credit cards, including Visa, MasterCard, and American Express. Additionally, the website supports payments through PayPal, providing users with a secure and convenient method of completing transactions.

Loyalty Programs

MyHeritage.se does not currently offer a specific loyalty program. However, the platform regularly rewards its members with exclusive discounts and offers for their continued support and engagement. By subscribing to newsletters and following MyHeritage.se on social media channels, users can stay informed about upcoming promotions and loyalty rewards.

Customer Reviews

Customer reviews of MyHeritage.se are overwhelmingly positive. Users appreciate the platform's extensive database, powerful search tools, and accurate matching capabilities. The user-friendly interface and responsive customer service also receive praise. Users often express their satisfaction with the ability to uncover previously unknown family connections and fill in gaps in their family trees.

Community Involvement

MyHeritage.se actively fosters a sense of community among its users. The website provides a platform for individuals to connect with others who share common ancestors and collaborate on family research. Users can join groups, forums, and participate in discussions, enabling them to exchange knowledge, experiences, and even photographs. This community involvement adds an extra layer of enrichment to the genealogical journey.

Shipping and Costs

As an online platform for genealogical research, MyHeritage.se does not involve physical shipping of products. Costs are primarily associated with subscriptions to access premium features and historical records. The website clearly outlines its pricing structure, allowing users to choose the subscription plan that aligns with their needs and budget.