Mylabbox Reviews

Voted Good (4/5)

276 Votes

59 Reviews

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In the Pharmacy category

Pie-Chart Analysis

20% users rated Terrible
0% users rated Poor
0% users rated Average
7% users rated Very Good
73% users rated Excellent
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C customer
9 days ago

The company’s employees are always in…

My review for mylabbox.com The company's employees are always in touch. Thank you very much, especially Mel!
A Alisha Rupprecht
10 days ago

No results, no tracking, terrible customer service

My review for mylabbox.com Ordered a test from them last month. Registered the kit,Collected my samples and mailed it in. Received zero alerts as to return tracking. No updates or results. I have twice contacted their customer service and can get no information. I spent a lot of money on this kit and feel like I was scammed. And who knows where my blood sample is. Terrible customer service. I do not recommend using this company.
C Connie Barron
12 days ago

Help with a 2nd test

My review for mylabbox.com I gave the Lab 6 stars because Mel helped figure out why my registration would not go forward. I had a second test sent to me after the first one did not have enough blood to test-my fault!. I think your system didn't like that I had another test to register and would not let me use my email to register the 2nd test. Mel got it all worked out! Can't wait for the result. Mel was very kind and understanding.
D Debbie Norman
23 days ago

Great customer service

My review for mylabbox.com Great customer serviceI had misplaced the instruction card for my test kit. I went on the website and had a chat session. My questions were answered and she gave me videos on how to do the blood collection. I now feel confident to complete my lab box.
A Andrea
24 days ago

Easy and not embarrassing tests.

My review for mylabbox.com The tests are very well put together with easy instructions. I like that I can test on my own, in my own home without a trip to the doctor. I get piece of mind, and it's not embarrassing like asking the doctor to test and getting judgy views from staff at the doctor office and I save so much money this way! The customer service is amazing when I have questions too. They are very understanding. If you need to test - this is the place to go.
D Dana
30 days ago

Easy, complete, and private!

My review for mylabbox.com I really appreciate the ease (and privacy) of LabBox’s at-home testing kits, and appreciate that they provide full STI screening, including three-site testing. Even my doctor’s office won’t do that unless I specifically ask! Absolutely worthwhile.
C CR
33 days ago

Don’t waste your money

My review for mylabbox.com Awful. If what you’re looking for is time sensitive don’t waste your money. Go see a real doctor. Paid for 2 day shipping, never even received a notification of shipment/tracking number. 5 days later I inquire and it’s arriving in 6 days. They refunded the extra shipping fee. Fine. Submitted samples ASAP (we’re taking these tests for a reason, right?) and again no update. 10 (!) days go by, multiple requests for updates, 4 days later I’m told samples were received “outside of testing window” in spite of delivering them on time with their return label. I finally ask for refund as by this time I can’t wait around anymore. They tell me due to policy once samples are received no refunds. What? You didn’t even test anything and every error was on their end and I’m out $100+ ?? Total scam.
H Hannah Young
37 days ago

Mel was a lifesaver!

My review for mylabbox.com Mel was super helpful in answering all my questions and assisting me via chat. They located my MyLabBox shipping info, registered and my kit, and told me when to expect results. Thank you Mel!
C Chris
44 days ago

Above and Beyond: Exceptional Customer Service

When I encountered a hiccup with my registration code from mylabbox.com, I was initially frustrated. However, the customer service chat support quickly turned my experience around. Their swift and efficient assistance in resolving the issue left me feeling not only satisfied but truly valued as a customer. I am looking forward to using their test for a Testosterone reading before and after my fast, along with a month of carnivore diet. With their exceptional customer service, I have full confidence in the quality of their product and support. Thank you, mylabbox.com, for going above and beyond to ensure customer satisfaction.
C Chris
44 days ago

Great customer service

My review for mylabbox.com Great customer service. Had an issue with registration code (I think the cashier at Walgreens forgot to activate the test) but customer service chat took care of everything. I will using this test for a Testosterone reading pre-fast, and then again post-fast + 1 month of carnivore diet...
Y Yanina Rodríguez
47 days ago

Confidence Boosting Service at MyLabBox.com: A Customer’s Perspective

I cannot thank MyLabBox.com enough for the peace of mind they have given me. Their commitment to safety and customer satisfaction is truly commendable. Not only did I feel safe using their services, but the level of confidence they instilled in me was unparalleled. What sets MyLabBox.com apart is their exceptional customer service. When I encountered an issue, their team went above and beyond to swiftly resolve it, leaving me thoroughly impressed. This level of dedication is a rare find in today's world, and it made all the difference for me. I highly recommend MyLabBox.com to anyone seeking a reliable, secure, and customer-centric experience. Thank you for consistently prioritizing safety and customer satisfaction.
K kb
51 days ago

Life Saver: Turning a Mistake into a Success

After mistakenly ordering the wrong test from myLAB Box, I was worried about the hassle of correcting my error. However, myLAB Box representative, Mel, turned this experience around completely. Not only was Mel cordial and efficient, but they were also timely and thorough in helping me rectify the situation. Thanks to Mel's exceptional customer service, what could have been a frustrating mistake turned into a seamless and satisfactory experience. I highly recommend myLAB Box not only for their reliable testing services but also for their outstanding customer support.
J Josiah Laser
58 days ago

Effortless Ordering and Seamless Testing with mylabbox.com

I recently had the pleasure of using mylabbox.com for my testing needs, and I must say, the ordering process was a breeze. The simplicity and clarity of the steps made it incredibly easy to navigate, and I was done in no time. However, I encountered a minor hiccup when updating my kit number. Thankfully, the chat feature came to the rescue, and the helpful associate swiftly resolved the issue, ensuring that I could proceed without any further delays. Such prompt and personalized assistance truly left a positive impression on me. As I eagerly await my results, I can confidently say that mylabbox.com has exceeded my expectations in terms of user experience and customer service. I'm keeping my fingers crossed for a clean bill of health and will definitely recommend mylabbox.com to anyone in need of hassle-free testing. Thank you for providing such a seamless and reliable service!
J Josiah Laser
58 days ago

Ordering simple, testing even easier!

My review for mylabbox.com Ordering was nice and quick. Process was easy and straight to the point. I had an issue updating my kit# but I used the chat feature and the associate manually inputted my information/kit within a couple of minutes and I was good to go. Would recommend. Fingers crossed I don't have herpes!
A Ashley Lundquist
60 days ago

Heartbreaking Experience with MyLabBox: A Cautionary Tale

Allow me to share my deeply disappointing experience with mylabbox.com, which I truly regret. Despite my high hopes, this proved to be the worst home testing vendor I've encountered. The promised turnaround time turned into a frustrating delay of an entire week, causing immense anxiety and uncertainty. Communication was virtually non-existent, leaving me in the dark about the status of my test. To my shock and dismay, I received the distressing news that my completed test was deemed "invalid" without any prior notification or explanation. Having diligently followed the instructions, this was a devastating blow. When I reached out for clarity and resolution, the response I received was beyond disheartening. Not only was I informed that I needed to retest, but I was also expected to bear an additional cost after already investing over $100. It felt like a heart-wrenching betrayal and a blatant scam. In my eyes, the lack of integrity and empathy displayed was utterly reprehensible. Given this harrowing ordeal, I implore others to seek alternative services such as Everlywell, where the validation of your test prior to mailing it in is a standard practice. Moreover, in the event of an invalid result, they offer a new kit free of charge, demonstrating a commitment to genuine customer care. My sincere advice: tread cautiously and opt for a trusted and reliable testing partner to spare yourself the anguish I endured.

Introduction

Mylabbox.com is an online platform that specializes in providing users with a wide range of convenient and reliable at-home health testing kits. The website offers a comprehensive selection of tests, including STD/STI tests, HIV tests, cancer screening tests, and other general wellness tests. The tests are designed to be easy to use, and users can perform the tests in the comfort and privacy of their own homes, without the need for a visit to a healthcare provider. Mylabbox.com aims to empower individuals to take control of their healthcare and improve their overall wellbeing.

Pros and Cons

Pros:
  • Mylabbox.com offers a wide range of at-home health testing kits, which are convenient and easy to use.
  • The tests are affordable and provide accurate results, giving users peace of mind.
  • The website provides users with a discreet and confidential service.
  • The platform is user-friendly and provides detailed and easy-to-understand instructions for performing tests.
Cons:
  • Results may take longer to process than if the user visited a healthcare provider in person.
  • The platform may not be suitable for individuals who require urgent medical attention.

User Experience

Mylabbox.com provides a seamless and user-friendly experience for its users. The website is easy to navigate, and users can easily find the tests they require. The website provides detailed instructions for each test, ensuring that users can securely and confidently perform the tests at home. The platform also provides users with access to medically trained professionals who can offer support and advice if needed.

Pricing and Value for Money

Mylabbox.com offers competitive prices for its tests, providing users with excellent value for their money. Users can purchase tests individually or in bundles, which can help to reduce the overall cost. The platform also provides ongoing promotion codes and discounts, making the tests even more affordable.

Alternatives

There are several alternatives to Mylabbox.com, including Everlywell, Personalabs, and Walk-In Lab. Each platform provides a similar service, offering at-home health testing kits. Users should compare prices and test selection to determine which platform is best for their needs.

Customer Service

Mylabbox.com provides excellent customer service, with knowledgeable and empathetic staff available to assist customers with any queries or concerns. Users can contact the support team via email, phone or live chat. The customer service team is available 24/7, ensuring that users can access support when they need it.

Product Quality and Selection

Mylabbox.com offers high-quality testing kits that are FDA-approved and offer accurate results. The platform offers a comprehensive range of tests, covering a variety of health concerns, including STDs, STIs, HIV, cancer screening, and general wellness. Each test is designed to be easy to use and provides detailed instructions for users.

Website Usability

The Mylabbox.com website is user-friendly and easy to navigate. Users can easily find the tests they require and can make purchases quickly and securely. The website also provides clear instructions for each test, ensuring that users can perform the tests accurately and confidently.

Returns and Exchanges

Mylabbox.com offers a 30-day return policy for any unopened test kits. Users can request a refund or exchange by contacting customer service. It is important to note that once a test kit is opened, it cannot be refunded or exchanged.

Promotions and Discounts

Mylabbox.com provides users with ongoing promotion codes and discounts, making its tests even more affordable. Users can access these discounts by checking the website or signing up for the platform's newsletter.

Reputation

Mylabbox.com has a strong reputation within the healthcare community, offering reliable and accurate testing kits. The platform has been featured in major news outlets, including Forbes and TechCrunch, and has received positive reviews from customers.

Payment Options

Mylabbox.com accepts a range of payment options, including all major credit and debit cards. The platform also accepts payments via PayPal, ensuring secure transactions for its users.

Loyalty Programs

Mylabbox.com does not currently offer a loyalty program for its users.

Customer Reviews

Customer reviews for Mylabbox.com are generally positive, with users praising the platform's affordability, ease of use, and customer service. Negative reviews mainly focus on issues with processing times and delays in receiving results.

Community Involvement

Mylabbox.com is committed to making healthcare accessible to everyone, and the platform provides a portion of its profits to charities that support healthcare initiatives in underserved communities.

Shipping and Costs

Mylabbox.com offers free shipping on all orders within the United States. The platform also offers expedited shipping for an additional fee. Users should note that shipping times may vary depending on the location and the test ordered.