Users Voice for Mylabbox

25% users rated Terrible
4% users rated Poor
0% users rated Average
5% users rated Very Good
66% users rated Excellent
Pie Chart Review Representation for Mylabbox
Mylabbox Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 02 May 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 4.5 1.8 3.7 4.4 4.4
Oct 2022 3.8 4 2.8 2.5 4.4 4.6
Nov 2022 5 4.2 2 3 2.7 4.2
Dec 2022 5 5 5 5 5 5
Mar 2023 3.7 4.1 5 5 4.6 3.6
Line Chart for Rating of peer stores

mylabbox.com

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Detailed Mylabbox Review by

Introduction

Mylabbox.com is an online platform that specializes in providing users with a wide range of convenient and reliable at-home health testing kits. The website offers a comprehensive selection of tests, including STD/STI tests, HIV tests, cancer screening tests, and other general wellness tests. The tests are designed to be easy to use, and users can perform the tests in the comfort and privacy of their own homes, without the need for a visit to a healthcare provider. Mylabbox.com aims to empower individuals to take control of their healthcare and improve their overall wellbeing.

Pros and Cons

Pros:
  • Mylabbox.com offers a wide range of at-home health testing kits, which are convenient and easy to use.
  • The tests are affordable and provide accurate results, giving users peace of mind.
  • The website provides users with a discreet and confidential service.
  • The platform is user-friendly and provides detailed and easy-to-understand instructions for performing tests.
Cons:
  • Results may take longer to process than if the user visited a healthcare provider in person.
  • The platform may not be suitable for individuals who require urgent medical attention.

User Experience

Mylabbox.com provides a seamless and user-friendly experience for its users. The website is easy to navigate, and users can easily find the tests they require. The website provides detailed instructions for each test, ensuring that users can securely and confidently perform the tests at home. The platform also provides users with access to medically trained professionals who can offer support and advice if needed.

Pricing and Value for Money

Mylabbox.com offers competitive prices for its tests, providing users with excellent value for their money. Users can purchase tests individually or in bundles, which can help to reduce the overall cost. The platform also provides ongoing promotion codes and discounts, making the tests even more affordable.

Alternatives

There are several alternatives to Mylabbox.com, including Everlywell, Personalabs, and Walk-In Lab. Each platform provides a similar service, offering at-home health testing kits. Users should compare prices and test selection to determine which platform is best for their needs.

Customer Service

Mylabbox.com provides excellent customer service, with knowledgeable and empathetic staff available to assist customers with any queries or concerns. Users can contact the support team via email, phone or live chat. The customer service team is available 24/7, ensuring that users can access support when they need it.

Product Quality and Selection

Mylabbox.com offers high-quality testing kits that are FDA-approved and offer accurate results. The platform offers a comprehensive range of tests, covering a variety of health concerns, including STDs, STIs, HIV, cancer screening, and general wellness. Each test is designed to be easy to use and provides detailed instructions for users.

Website Usability

The Mylabbox.com website is user-friendly and easy to navigate. Users can easily find the tests they require and can make purchases quickly and securely. The website also provides clear instructions for each test, ensuring that users can perform the tests accurately and confidently.

Returns and Exchanges

Mylabbox.com offers a 30-day return policy for any unopened test kits. Users can request a refund or exchange by contacting customer service. It is important to note that once a test kit is opened, it cannot be refunded or exchanged.

Promotions and Discounts

Mylabbox.com provides users with ongoing promotion codes and discounts, making its tests even more affordable. Users can access these discounts by checking the website or signing up for the platform's newsletter.

Reputation

Mylabbox.com has a strong reputation within the healthcare community, offering reliable and accurate testing kits. The platform has been featured in major news outlets, including Forbes and TechCrunch, and has received positive reviews from customers.

Payment Options

Mylabbox.com accepts a range of payment options, including all major credit and debit cards. The platform also accepts payments via PayPal, ensuring secure transactions for its users.

Loyalty Programs

Mylabbox.com does not currently offer a loyalty program for its users.

Customer Reviews

Customer reviews for Mylabbox.com are generally positive, with users praising the platform's affordability, ease of use, and customer service. Negative reviews mainly focus on issues with processing times and delays in receiving results.

Community Involvement

Mylabbox.com is committed to making healthcare accessible to everyone, and the platform provides a portion of its profits to charities that support healthcare initiatives in underserved communities.

Shipping and Costs

Mylabbox.com offers free shipping on all orders within the United States. The platform also offers expedited shipping for an additional fee. Users should note that shipping times may vary depending on the location and the test ordered.

Mylabbox Recent User Reviews

User Rating

5 stars

26

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Reviewer Name: Marvelous Emilie

Review Submission Date: 2022-10-29

Review Title: Everything was quick
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Review Description: Everything was quick, easy, and discreet. I would highly recommend them to others and will likely use them again when I need to check again.

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Reviewer Name: Robin

Review Submission Date: 2022-10-28

Review Title: I recently ordered and completed the…
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Review Description: I recently ordered and completed the home test for weight loss. I was interested in hormone levels, along with other levels. Great experience! My kit came promptly, it was easy to complete and package up and I got the results in a couple of days. I was thrilled how easy it was to see and understand the results. Very thorough and convenient. Kudos to the great company who offers such home tests!

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Reviewer Name: Jordan

Review Submission Date: 2022-10-24

Review Title: Complete scam
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Review Description: Complete scam. Their website promises 3 day shipping and 2 weeks later I still didn't receive it. Contacted support asking for a refund then 3 days later they shipped it and replied to me saying they've just shipped it and they can't issue a refund because it's been shipped. I've disputed the charge with my credit card company 4 times now and they keep siding with this scam of a company because the "product was received".

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Reviewer Name: Grace Tomas

Review Submission Date: 2022-09-29

Review Title: Absolutely loved this kit
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Review Description: Absolutely loved this kit! Was able to confirm my suspicions of being gluten and lactose intolerant and some other interesting items! Kit shipped quick, came with detailed instructions, and was shipped out quick! 10/10 recommend

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Reviewer Name: Elizabeth Rosser

Review Submission Date: 2022-08-30

Review Title: Very quick results
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Review Description: Very quick results! Testing is easy to do! Would definitely recommend!

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Reviewer Name: Santos Enterprises

Review Submission Date: 2022-07-01

Review Title: Very smooth and easy experience results…
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Review Description: Very smooth and easy experience results were perfect will definitely order again thank you so much!!!??????????

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Reviewer Name: Jeff Carroll

Review Submission Date: 2022-06-28

Review Title: I recently received my test kit from my…
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Review Description: I recently received my test kit from my lab.followed instruction on registering,which by the way was super simple.followed all instructions to complete my test,mailed it,the lab test me that they got it,nobody ever does that,next thing you know l got results. These people at my lab made what l thought was a difficult test.because nobody wants to do it.but my lab made it super simple,they emailed me,l emailed them it was easy,fast an simple.most things now days are not.Thanks my lab team your fanJeff Carroll.

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Reviewer Name: Andrew Goebel

Review Submission Date: 2022-05-30

Review Title: The testing process is easy and the…
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Review Description: The testing process is easy and the results are straightforward. I found them online for the heavy metals test and will probably try another health test in the future.

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Reviewer Name: Darren Dy

Review Submission Date: 2022-04-21

Review Title: I am satisfied
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Review Description: Don't know what else to say except that I'm pleased because my test results came very fast! Darren.

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Reviewer Name: ca

Review Submission Date: 2021-10-04

Review Title: This is the absolute WORST service…
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Review Description: This is the absolute WORST service ever. 3 weeks later and still no results. They're basically irrelevant to me now. $300 test for this? Absolute trash, don't spend your money on it and go elsewhere.