Users Voice for Myprotein

37% users rated Terrible
10% users rated Poor
5% users rated Average
7% users rated Very Good
42% users rated Excellent
Pie Chart Review Representation for Myprotein
Myprotein Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Myprotein Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 15 Sep 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.3 3.8 2.2 4.4 4.1 4.4
Oct 2022 3.1 3.7 1.4 4.6 3.9 4.4
Nov 2022 2.9 5 1.1 4.2 4.1 2.7
Dec 2022 5 5 5 5 5 5
Mar 2023 2.5 2.7 1.3 3.6 3 4.6
Line Chart for Rating of peer stores

myprotein.com

banggood.com

dhgate.com

mahabis.com

eneba.com

priceline.com

Detailed Myprotein Review by

Introduction

Myprotein.com is a leading online retailer of sports nutrition and supplements, catering to fitness enthusiasts, bodybuilders, and athletes worldwide. The UK-based company was founded in 2004 and has since expanded globally, offering a diverse range of products that include protein powders, amino acids, vitamins, and weight loss supplements. Myprotein.com prides itself on providing high-quality formulations at affordable prices, backed by scientific research and rigorous testing. With a loyal customer base of over 5 million, Myprotein.com has established itself as a reliable source of fitness supplements and nutrition.

Pros and Cons

Pros:
  • Wide selection of products
  • Reasonable prices
  • Quality formulations backed by research
  • International shipping
  • Rewards program for repeat customers
Cons:
  • Website can be overwhelming with too many options
  • Some products may have a strong taste or smell
  • Shipping may take longer for international orders

User Experience

The Myprotein.com website is easy to navigate, with clear categories for each type of product. The search function allows users to quickly find specific items, and product descriptions are detailed and informative. The shopping cart and checkout process is straightforward, with various payment options available. The only downside is that the website can be overwhelming due to the sheer volume of products available, making it difficult to choose between them.

Pricing and Value for Money

Myprotein.com offers competitive pricing for their products, with many items priced lower than their competitors. They also offer frequent promotions and discounts, making their products even more affordable. The quality of their products is high, with all formulations backed by scientific research and rigorous testing, making them a good value for the money.

Alternatives

Alternatives to Myprotein.com include other sports nutrition retailers such as Bodybuilding.com and GNC. However, Myprotein.com stands out for their affordability and quality, making them a top choice for budget-conscious fitness enthusiasts.

Customer Service

Myprotein.com has a helpful and responsive customer service team, available via phone or email. They also offer a live chat function on their website, providing quick and easy support for customers. In addition, they have a comprehensive FAQ section on their website, addressing common questions and concerns.

Product Quality and Selection

Myprotein.com offers a wide selection of high-quality products, with formulations backed by scientific research and rigorous testing. They also have a range of vegan and vegetarian options, catering to different dietary needs. With over 300 products available, including protein powders, amino acids, vitamins, and weight loss supplements, customers have a lot of options to choose from.

Website Usability

The Myprotein.com website is easy to navigate, with clear categories and a search function that allows users to quickly find what they're looking for. The product descriptions are detailed and informative, providing customers with all the information they need to make an informed purchase. The website is also optimized for mobile devices, making it easy to shop on-the-go.

Returns and Exchanges

Myprotein.com offers a 14-day return policy, allowing customers to return products for a refund or exchange. The returned item must be in its original packaging and unopened. The company also offers a satisfaction guarantee, providing customers with a refund or exchange if they are not satisfied with the product.

Promotions and Discounts

Myprotein.com offers frequent promotions and discounts, making their products even more affordable. They also have a rewards program that provides discounts to repeat customers.

Reputation

Myprotein.com has a good reputation in the industry, with their products being recognized for their quality and affordability. They have a loyal customer base of over 5 million, demonstrating their popularity and reliability.

Payment Options

Myprotein.com offers various payment options, including credit cards, PayPal, and Apple Pay.

Loyalty Programs

Myprotein.com has a rewards program in which customers can earn points for purchases and other activities, such as referring friends and sharing on social media. These points can be redeemed for discounts on future purchases.

Customer Reviews

Myprotein.com has a large number of customer reviews available on their website, providing valuable feedback on their products. They also have a Trustpilot rating of 4.5 stars, demonstrating their commitment to customer satisfaction.

Community Involvement

Myprotein.com is involved in various community initiatives, such as sponsoring athletes and sports events. They also have a blog and social media accounts that provide fitness tips and inspiration.

Shipping and Costs

Myprotein.com offers international shipping, with free shipping on orders over a certain amount. Shipping costs vary depending on the destination and the weight of the order. Customers can choose from various shipping options, including standard and express delivery.

Myprotein Recent User Reviews

User Rating

5 stars

86

4 stars

31

👤

Reviewer Name: Marija

Review Submission Date: 2022-12-26

Review Title: 457394451 My order number from last…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: 457394451 My order number from last week I reached to comment on trustpilot and they assured me that customer service from myprotein solved issues, that’s not correct. Today more that one week passed I didn’t get any further notification from them about my replacement as they told me my order was lost because of DHL COURIER FAULT, which I don’t believe honestly speaking. So disappointed. I paid extra 15€ for express delivery 2-3 days and more than one week no one replied to my emails and messages.

👤

Reviewer Name: Ash

Review Submission Date: 2022-12-26

Review Title: Great products service and price
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Cheapest and best tasting nut butter out there. MyProtein often have sales or promotions on the peanut, almond and/or cashew butters that make them excellent value. Delivery is normally good (a few issues lately due to postal service action) customer service is very good and prices are brilliant. What’s not to like ?

👤

Reviewer Name: Stephen

Review Submission Date: 2022-12-24

Review Title: The service is great
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The service is great. I was astonished to get the package late on Christmas Eve having only ordered 25 hours earlier.The only reason the rating isn't five stars is because of the semi-scam link at the end. I've complained about this before in ratings for Myprotein, but they really need to ditch the link to this cheesy sort of operation.

👤

Reviewer Name: kacey

Review Submission Date: 2022-12-24

Review Title: do not order from these guys!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: do not order from these guys!! i ordered and my parcel was missing a bag of protein and the one that was in the parcel had a rip!!!! complete waste of time - heard good stuff about myprotein but this is absolutely a disappointment

👤

Reviewer Name: David Southwood

Review Submission Date: 2022-12-24

Review Title: Customer service sadly lacking
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Great site with good range of products but customer service is inflexible and doesn’t respond quickly Ordered 5kg whey isolate in Black Friday sale ( in stock when ordered) and still not received. 2.5kg bags were in stock but no common sense or flexibility in fulfilling my order with two smaller bags - rather I have refund and order at higher prices when in stock so whilst will use for supplements will not use for protein again and won’t waste time with customer service in event of any issues

👤

Reviewer Name: SSC

Review Submission Date: 2022-12-24

Review Title: Don't expect your items to come in time
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Parcel not arrived and the message system is a joke. I've told them three times I want to complain. Not a cheap order either and still have no idea where it is. Said they tried to deliver and haven't as I wfh so I was defo in. Won't be using them again after this.

👤

Reviewer Name: Christopher

Review Submission Date: 2022-12-24

Review Title: Part of my order is missing and trying…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Part of my order is missing and trying to contact you is difficult as your having to woat fro a reply through some kind of online portal and have no way of knowing what is happing you should have a contact center. So have I lost my delivery and money will I get a replacement or refund unknown very bad experience

👤

Reviewer Name: Alex Sutton

Review Submission Date: 2022-12-24

Review Title: Good products, poor customer service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Always used to use Myprotein but went away for a while… Came back, products still amazing… Customer service however has gone down the pan, big time! It’s a real shame, I’ll give them a couple more days to sort it out before I disappear again lol…. I don’t pay anyone to be ignored is all I’m saying…

👤

Reviewer Name: Mr. Paul Boothman

Review Submission Date: 2022-12-24

Review Title: THUMBS-UP …
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: It was easily enough to access (and I am 54yr old Gentleman Dinosaur lol) whom is not very tech savvy, yet it was easily enough to purchase from your Company as a first time buyer...Now i am looking forward to using this product, of which was recommended to me by a friend...Many thanks, best wishes & here's wishing you a beautiful Christmas ? & all the best for 2023....

👤

Reviewer Name: K Al

Review Submission Date: 2022-12-23

Review Title: Great site! very easy to navigate
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The website was very easy to navigate. Discount code was clearly laid out so you couldn't miss it. The search function was thorugh so I found what I was looking for easily and having PayPal on the back end to facilitate the payment process was perfect for me.

Related Categories