Users Voice for Mytheresa

30% users rated Terrible
1% users rated Poor
0% users rated Average
1% users rated Very Good
69% users rated Excellent
Pie Chart Review Representation for Mytheresa
Mytheresa Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Mytheresa Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 24 Nov 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.8 1.8 4.8 1.4 1 3.7
Oct 2022 4.5 2.8 4.3 1 1 2.5
Nov 2022 4.8 2 2.4 5 1 3
Dec 2022 5 5 5 2.2 5 5
Mar 2023 1.3 5 1.7 5 1.5 5
Line Chart for Rating of peer stores

mytheresa.com

shein.com

lookfantastic.com

agoda.com

paypal.com

rakuten.com

Detailed Mytheresa Review by

Introduction

Mytheresa.com is a leading online luxury fashion and accessory retailer that caters to fashion-forward individuals worldwide. With an extensive selection of high-end fashion brands and luxury products, shoppers can easily find everything from seasonal must-haves to timeless pieces.

Pros and Cons

Pros:
  • Extensive selection of high-end fashion brands
  • Free global shipping on orders over $500
  • Easy-to-navigate website and intuitive interface
  • 24/7 customer service support
Cons:
  • High prices compared to other online retailers
  • Limited product availability in smaller-sized clothing items
  • No loyalty program for frequent shoppers

User Experience

Mytheresa.com offers users an efficient, seamless shopping experience. The website provides users with helpful tools such as a detailed search filter, a wish list feature, and product recommendations. The site also features a sleek, easy-to-use interface that enhances the shopping experience.

Pricing and Value for Money

Mytheresa.com's products come with a luxury price tag. Nevertheless, the retailer occasionally provides discounts on selected items, allowing customers to receive some value for money.

Alternatives

Alternative luxury fashion retailers include Net-A-Porter, Farfetch, SSENSE, Luisaviaroma, and Matches Fashion. However, mytheresa.com is unique for its exclusive product offerings and its wide range of designer products.

Customer Service

Mytheresa.com offers 24/7 customer service support through email and phone. Customers can also track their orders and receive real-time updates on their deliveries.

Product Quality and Selection

Mytheresa.com offers a wide selection of high-quality products from well-known luxury brands. The online retailer also features limited edition pieces that create a sense of exclusivity for their customers.

Website Usability

Mytheresa.com's website features a modern interface that is user-friendly and easy to navigate. The site also offers various filtering options which helps users find specific items quickly.

Returns and Exchanges

Mytheresa.com has a relatively strict return policy, offering only refunds on original purchases, excluding items that have been discounted. The return period is 30 days for items purchased by European customers and 14 days for other international customers.

Promotions and Discounts

Mytheresa.com offers occasional discounts on selected items. Customers can subscribe to the site's newsletter to stay up-to-date with their regular discount offers.

Reputation

Mytheresa.com has earned an excellent reputation. The retailer has been around since 2006 and has carved a name for itself in the luxury fashion industry with its exceptional customer service, unique product offerings, and exclusive collaborations.

Payment Options

Mytheresa.com offers various payment methods, including credit card payments, PayPal, and bank transfers.

Loyalty Programs

Mytheresa.com does not offer any loyalty programs at the moment. However, the retailer occasionally offers discounts to returning customers.

Customer Reviews

Most of Mytheresa.com's customers are satisfied with their shopping experiences. The site has an average rating of 4.5 out of 5, based on various customer reviews.

Community Involvement

Mytheresa.com regularly collaborates with fashion designers and fashion events, such as fashion weeks, in various locations worldwide.

Shipping and Costs

Mytheresa.com offers free global shipping for orders that exceed $500. The site also offers express shipping at an additional cost. Delivery time for international orders usually takes 2-4 business days.

Mytheresa Recent User Reviews

User Rating

5 stars

62

👤

Reviewer Name: Alessandra

Review Submission Date: 2022-12-26

Review Title: Delay more as the site said
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Delay more as the site said, i send many emails because the delay and my package is not in the address and i leave the country. I sent many times emails and customer service is terrible and not resolved. i want my refound, because i didn't received my package. have delay from my theresa and DHL, like 13 days of delay.

👤

Reviewer Name: Tash Vasey

Review Submission Date: 2022-12-24

Review Title: Thank you :)
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I’m really happy with my order and it was wrapped beautifully thank you so much! The shipping took longer than mentioned on the website, however when the item arrived it was worth the wait :) I will definitely order from here again!

👤

Reviewer Name: Robert M

Review Submission Date: 2022-12-23

Review Title: Terrible delivery time and customer…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Terrible delivery time and customer support. Order made on 13th of December will be shipped (hopefully) on 29th of December. Got an email confirmation that the parcel will be processed “within next day” which for Mytheresa meant 3 days after.

👤

Reviewer Name: Tobi

Review Submission Date: 2022-12-21

Review Title: Delay Delay Delay
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: If you want to make sure not to show up with presents at Christmas, ordering at mytheresa will do. 14 days from order to shipped is beyond standard and definitely not what was mentioned on web page when ordering (5 days). On the positive side. You get a mail every three days reminding you that mytheresa service is real crap and pointing out that your parcel will be much later than they said it would three days ago. Many Thanks for that ?

👤

Reviewer Name: Philip

Review Submission Date: 2022-12-21

Review Title: Appalling customer service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I placed an order on the 9th December and the order still hasn’t been shipped. I have contacted this company several time via email and had the same replies… no solution! I’m appalled at how a company when buying high end items operates in such a way. I’ve purchased serval items since from similar websites and had amazing service. Lesson learnt! I’ve since requested a full refund and to cancel my order. Let’s hope I get a response to this!

👤

Reviewer Name: Jaimy Dijselijnck

Review Submission Date: 2022-12-21

Review Title: Not as promised
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Placed an order before Christmas. I was promised many times the gift would be arriving on time. 2 days before Christmas I received notification it would not receive it. Left waiting for the money, and a problem, as I don’t have the gift.

👤

Reviewer Name: Diane Bulloch

Review Submission Date: 2022-12-21

Review Title: Absolutely dreadful shopping…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Absolutely dreadful shopping experience. Item ordered 10 Dec took 10 days for them to dispatch and now won’t arrive until 28 Dec. They can’t cope with demand and have no customer service.Contrary to the reply below from MyTheresa in response to my review…they have NOT resolved my issue nor changed my opinion of their service. My daughter has no present to open on Christmas Day due to their unreasonable delay. They clearly took on too many orders without the capacity to be able to fulfil them and have made no sincere apology for their actions.

👤

Reviewer Name: Nilou

Review Submission Date: 2022-12-21

Review Title: Extremely disappointed
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Extremely disappointed. I have placed an order on Dec 12th, hoping to have them by Dec 24th to gift it. Today is Dec 21st and not only they still haven't shipped the item, but also their customer service is unreachable via email. I emailed them to cancel the order given that it has not been shipped by now and all they say is that they are too busy to even respond to their customers' emails. How unprofessional is this? Let's say this is the last time I will shop with them.

👤

Reviewer Name: Razvan Iovan

Review Submission Date: 2022-12-20

Review Title: Awful experience with this company/shipping
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Awful experience with this company, ordered on 12 December, the order did not ship yet.Customer support can only say they're sorry and that's all.When the order was made I was ensured that it will arrive before Christmas, now they said that it won't.Ruined Christmas presents once again!Thankyou mytheresa

👤

Reviewer Name: Gintare Baikštyte

Review Submission Date: 2022-12-20

Review Title: The worst customer service ever and…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The worst customer service ever and overall experience. They havent shipped my order in 12 days and the customer support was lying and saying “it will be shipped today” - but never happened. So happy I refunded my order and placed another one on Farfetch, they shipped my order in less than 24hours considering the fact it is almost Christmas. Thanks mytheresa for messing up my christmas gift. Also I want to mention the fact that customer support was laughing :) the worst ever