Users Voice for Nadinewest

33% users rated Terrible
1% users rated Poor
0% users rated Average
1% users rated Very Good
65% users rated Excellent
Pie Chart Review Representation for Nadinewest
Nadinewest Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 10 Jul 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4 4.8 2.2 4.5 2.4 3.8
Oct 2022 4.4 4.2 1.4 4.7 2.6 4.2
Nov 2022 3.4 3.9 1.1 4.5 4 2.8
Dec 2022 5 5 5 5 5 5
Mar 2023 2.7 3.1 1.3 4.1 2.6 3.4
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Detailed Nadinewest Review by

Introduction

Nadine West is a subscription-based clothing and lifestyle retailer that delivers personalized outfits to customers' doors every month. With a focus on affordability and convenience, Nadine West aims to make fashion accessible to everyone. Whether you're looking for a new wardrobe or simply want to supplement your existing one, Nadine West has you covered.

Pros and Cons

Pros:
  • Excellent value for money
  • Flexible subscription options
  • Great customer service
  • Broad product selection
Cons:
  • Limited sizing options
  • No option to choose specific items
  • Not suitable for those with specific style preferences

User Experience

Nadine West's website is easy to navigate and has a clean interface. The sign-up process is simple, and the questionnaire required for personalizing your boxes is straightforward. Customers can easily manage their subscriptions, view their Orders history, and update their account details. Nadine West also offers an app that makes managing your orders even more accessible.

Pricing and Value for Money

Nadine West's pricing structure is straightforward, with monthly boxes starting at $9.78 for shipping and styling fees. The individual items are reasonably priced and are considered affordable for most customers. Nadine West's value for money is exceptional, with boxes containing around four to six items worth much more than what the customer paid for.

Alternatives

Alternative subscription-based clothing retailers like Stitch Fix, Dia & Co, and Trunk Club offer similar services, but some may offer more extensive size ranges and a broader product selection. Still, Nadine West stands out with its affordability, value for money, and flexibility.

Customer Service

Nadine West is known for its exceptional customer service. Their team is efficient, knowledgeable, and friendly, and they are always available to help customers with any inquiries or concerns.

Product Quality and Selection

Nadine West's product selection includes a wide variety of items, including tops, bottoms, dresses, and accessories. The quality and design of the products are generally good, considering the pricing structure. Some customers comment on the lack of specific style preferences selection but appreciate the surprises included in each box.

Website Usability

Nadine West's website is optimized for easy navigation and usability. The interface is clean and straightforward, allowing customers to browse products easily, manage their subscriptions, and purchase items seamlessly.

Returns and Exchanges

Nadine West's return and exchange policies are relatively simple. Customers can return or exchange any item they don't want or like within 14 days of receiving their box. The returns are free, and the exchange can be made through their website.

Promotions and Discounts

Nadine West offers promotions and discounts regularly. Customers can receive discounts on their subscription fees, additional items, or free shipping, among others. These discounts are not common practice on other competitors.

Reputation

Nadine West's reputation is generally positive. Customers appreciate the affordable pricing, variety of products, and personalized boxes. Negative comments have been made on limited sizing options, though the company has been working on expanding this feature.

Payment Options

Nadine West accepts major credit/debit cards, including Visa, Mastercard, Discover, and American Express. Customers can also choose to pay through PayPal.

Loyalty Programs

Nadine West doesn't offer Loyalty Programs at the moment.

Customer Reviews

Customers express their opinions on different review sites like Trustpilot, where they highlight the excellent value for money, quality of products, and personalized experience. With an overall score of 4.5/5 on Trustpilot, Nadine West has a solid reputation among subscribers.

Community Involvement

Nadine West participates in different community activities, supporting organizations such as the National Breast Cancer Foundation, Military Mom in Action, and Cancer Care Services, where they contribute to different social causes through their sales.

Shipping and Costs

Nadine West ships subscription boxes between the 24th and the 31st of each month, and shipping is free. Additional items purchased are subject to a shipping charge of $6.50. Customers can also pay for expedited shipping separately.

Nadinewest Recent User Reviews

User Rating

5 stars

48

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Reviewer Name: Lauren

Review Submission Date: 2022-12-23

Review Title: Worse company ever
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Review Description: Worse company ever. Total scam. I returned all my items 2 days late and the company charged me $700 for “keeping the items”. When I said I absolutely couldn’t pay that around the holidays they said they would give me store credit. There’s no human to talk to, a phone number, a manager or president to rectify any wrong.

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Reviewer Name: Cathy Warren

Review Submission Date: 2022-12-23

Review Title: Quick and friendly response!
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Review Description: Quick and friendly response and I appreciate that I didn’t have to jump through hoops to resume my account from having to pause it for a couple of months. My experience with everyone at Nadine West has been terrific!

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Reviewer Name: KIRBY

Review Submission Date: 2022-12-22

Review Title: Well I wanted to try something new I…
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Review Description: Well I wanted to try something new I thought I wanted after I set up monthly subscription. I read the reviews canceled subscription I'm still getting money taken out of my account for services I haven't even gotten or used. I canceled immediately so I want my money back ! That's stealing.

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Reviewer Name: Melanie

Review Submission Date: 2022-12-21

Review Title: Very helpful and friendly support
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Review Description: Very helpful and friendly support. They were right on my issue and got it resolved quickly.

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Reviewer Name: Karen Ostler Hendress

Review Submission Date: 2022-12-21

Review Title: Nadine West is a wonderful company
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Review Description: Nadine West is a wonderful company and what I love the best is their quick response and how they work with you no matter the circumstance.

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Reviewer Name: Bobbie Poole

Review Submission Date: 2022-12-15

Review Title: It was very prompt and quick!!
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Review Description: It was very prompt and quick!!! I love this business!!! Hope to be here forever!!! The clothing you picked was all the items I loved. Don’t have to go shopping anymore, hated shopping anyways.

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Reviewer Name: Mikyla Herman

Review Submission Date: 2022-12-14

Review Title: DNGH
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Review Description: This company can improve by learning how to run a company. They either need better training or to be shut down. I reported them to the BBB and you can look so many people have the same issue! They charge you even if you return everything. Once its in the nails hands it's no longer on us! I cannot afford to keep being charged for others mistakes! This time is cost me nearly half of my month rent! They didn't contact me even after I requested a new lable to send everything back. Now they want to accuse me saying I never sent it out.

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Reviewer Name: Jordan

Review Submission Date: 2022-12-06

Review Title: Save yourself the hassle and don't use them!
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Review Description: The most terrible subscription service ever claiming to charge you one thing but charging another with math gymnastics to understand it all. And then they tell you they'll "credit" your account for things just trying to get you to continue with their service. They DO charge for shipping and rope you in by claiming items are missing from shipments. Questionable business practices. I am going to tell everyone I know not to use you.

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Reviewer Name: IM

Review Submission Date: 2022-12-02

Review Title: Thank you so much for taking the time…
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Review Description: Thank you so much for taking the time to reply to my email! I wasn’t expecting somebody to respond to me that quickly, but you addressed my concerns immediately. I appreciate your help!

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Reviewer Name: Melania M

Review Submission Date: 2022-11-28

Review Title: Excellent customer service
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Review Description: I am dealing with a busy/expensive life situation, and I emailed to ask for an extension on my current bag and a pause on new shipments for a while. Natasha responded promptly with all the information I needed and took care of my requests! I really appreciated her help!