Users Voice for Nailsinc

75% users rated Terrible
8% users rated Poor
0% users rated Average
0% users rated Very Good
17% users rated Excellent
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Nailsinc Overall rating
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Review article published on: 22 Sep 2019

Last updated by on 12 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1.8 1.4 1.8 4.5 4.8 4.4
Oct 2022 1 1 2.8 3.6 4.8 4.4
Nov 2022 2.3 5 2 4.4 4.9 2.7
Dec 2022 5 2.2 5 5 5 5
Mar 2023 1 5 5 4.1 4.8 4.6
Line Chart for Rating of peer stores

nailsinc.com

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Detailed Nailsinc Review by

Introduction:

Nails Inc. is a UK-based cosmetic company that offers a wide range of nail products, including nail polish, gel nail polish, nail care accessories, and other related items. The brand has a strong online presence and operates through its official website, nailsinc.com. The company is known for its unique and innovative products that cater to customers seeking high-quality and exceptional nail care solutions.

Pros and Cons:

  • Pros:
    • Wide range of nail products and accessories
    • High-quality and innovative products
    • Easy to use website
    • Fast shipping and delivery
    • Excellent customer service
  • Cons:
    • Products are relatively expensive

User Experience:

Nails Inc. website is user-friendly and easy to navigate. The site is well-organized and provides customers with various options to filter products according to their preferences. Customers can search for products based on color, finish, and price range. The website also provides detailed information about each product, including its composition, application process, and drying time. Additionally, customers can take advantage of the brand's online "Nail Bar" service, offering bespoke virtual nail consultations in real-time.

Pricing and Value for Money:

While Nails Inc. products are generally considered more expensive than other comparable nail care products in the market, customers can still find value in their offerings. The brand's products are known for their quality, and the company frequently offers promotions and discounts, providing an opportunity for customers to get the best value for their money.

Alternatives:

Other alternatives to Nails Inc. include Sally Hansen, Essie, OPI, and China Glaze. These brands offer similar products at varying price points, but customers should research and try different brands to find the one that best suits their needs.

Customer Service:

Nails Inc. has excellent customer service, with a dedicated team available to assist customers with any queries or concerns. Customers can easily reach the company via email or phone, and representatives respond promptly to inquiries. Nails Inc. also has an active social media presence, providing customers with another avenue to engage with the brand.

Product Quality and Selection:

Nails Inc. products are known for their high-quality and innovation, with the company using only premium ingredients to produce their products. Additionally, the brand offers a wide range of nail care products, including nail polish, nail care accessories, nail treatments, and nail kits, catering to customers with different nail care needs.

Website Usability:

Nails Inc.'s website is easy to navigate, with a user-friendly layout that makes finding products easy. The site also provides customers with all the necessary information, including product descriptions, pricing, and reviews, to make informed purchasing decisions.

Returns and Exchanges:

Nails Inc. provides a hassle-free returns and exchange policy for damaged or defective products or products that do not meet customer expectations. Customers can initiate returns or exchanges within 14 days of product delivery, and the company provides a straightforward returns process on their website. However, customers should note that returned products must be in their original packaging and condition.

Promotions and Discounts:

Nails Inc. frequently offers promotions and discounts to its customers, providing an opportunity to get the best value for money. Customers can take advantage of these promotions by subscribing to the brand's email newsletter or by following their social media platforms.

Reputation:

Nails Inc. has a solid reputation for producing high-quality nail care products that cater to customers' needs. The brand has won multiple awards and recognition for their products and innovative solutions, establishing themselves as a leading nail care brand in the UK.

Payment Options:

Nails Inc. accepts various payment methods, including credit and debit cards, PayPal, and Apple Pay, making purchasing products easy and convenient for customers.

Loyalty Programs:

Nails Inc. offers a loyalty program where customers can earn reward points for purchases, referrals, and social media engagement. These rewards can be redeemed for discounts on future purchases, providing additional value to customers.

Customer Reviews:

Nails Inc. has an active review system, with product reviews available on their website and other third-party sites. These reviews provide customers with valuable insights into the quality and performance of the brand's products, helping them to make informed purchasing decisions.

Community Involvement:

Nails Inc. is actively involved in various community initiatives, supporting charities and organizations that align with the brand's values. The brand frequently collaborates with influencers, celebrities, and other creatives in the industry, contributing to a stronger and more inclusive community.

Shipping and Costs:

Nails Inc. provides fast and efficient shipping to customers in the UK and internationally, with varying shipping costs depending on the customer's location and the total order value. The brand also offers free shipping on orders over a certain amount, providing additional value to customers. In conclusion, Nails Inc. is a high-quality nail care brand that offers a wide range of innovative products and services. While the brand's products are relatively expensive, customers can find value in the quality and effectiveness of the products. With an easy-to-use website, excellent customer service, and fast shipping and delivery, Nails Inc. is a brand worth trying for anyone looking for premium and high-quality nail care solutions.

Nailsinc Recent User Reviews

User Rating

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Reviewer Name: Tracey

Review Submission Date: 2022-11-24

Review Title: Do not buy direct… go elsewhere !
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Review Description: I can honestly advise not to buy direct from Nails inc - buy from a retailer as the customer service is non-existent as others have reviewed!My order hasn’t turned up, have emailed but no response in a week - even to acknowledge they’ll look into it!I have had to re-order as it’s a large order but they now owe me a refund for the first missing order - they’re certainly not picking up my email though so I’m hoping I get it !!! I never dreamt to read reviews on this company first & I should have !!!

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Reviewer Name: JC

Review Submission Date: 2022-09-16

Review Title: I never review anything…but the Nails…
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Review Description: I never review anything…but the Nails Inc Glow Naturale kit is beyond spectacular!It is beautifully sheer, with a slight colour and a subtle sheen. My nails still look totally natural and I will never use anything else!

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Reviewer Name: customer

Review Submission Date: 2022-09-02

Review Title: Be prepared to wait!
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Review Description: Firstly the positive, the products are pretty good and would purchase again but not via the nailsinc website. I have ordered twice and both times I had to chase via email and instagram after weeks of wondering where my order was. Only when I chased did my order get delivered. Customer services do respond eventually but, again, you have to chase hard. There are plenty other companies out there with equally good products so don’t waste your time. If you really want nails inc products then purchase them elsewhere for your own sanity.

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Reviewer Name: Zoë

Review Submission Date: 2022-08-18

Review Title: DO NOT BUY THIS NAIL VARNISH!!!
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Review Description: DO NOT BUY THIS NAIL VARNISH!!!I bought 2 summery neon colours from Superdrug, thinking they would last a bit longer than cheaper varnishes that chip after a few days. Well, I didn't even have this polish on for 24 hrs before it started chipping (even with a top coat) and it retails at £11. I have emailed them and the confirmation says they will respond within 48 hrs. Surprise, Surprise. No response. Don't waste your money.

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Reviewer Name: Laura

Review Submission Date: 2022-08-13

Review Title: Quite disappointed in this nail polish
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Review Description: Quite disappointed in this nail polish, purchased a duo, beautiful colours, although when applying a base coat and two coats of this took ages to dry n was sticky for hours and smudged easily, and two weeks later couldn't use a tacky mixture not good to say they are quite pricey!

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Reviewer Name: Lianne Cann

Review Submission Date: 2022-08-01

Review Title: If I could rate 0 I absolutely would
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Review Description: If I could rate 0 I absolutely would. Customer service is appalling and quite frankly non existent. I have sent 4 emails regarding a damaged item I have received and I am yet to receive a response even acknowledging the issueAvoid this company! Their contact number is never answered & clearly they don’t value customer serviceTerrible

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Reviewer Name: Em

Review Submission Date: 2022-07-02

Review Title: I am allergic to normal nail polishes…
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Review Description: I am allergic to normal nail polishes so tried this lasts a day if I'm lucky before chipping and looks a complete mess. Waste of money and very expensive

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Reviewer Name: Ms Anon

Review Submission Date: 2022-06-07

Review Title: Do not shop with Nail Inc
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Review Description: Do not shop with Nail Inc directly. My order was placed weeks ago but despite a promised 3-5 day delivery I’m yet to receive any product, and their response to any social media message or email has practically been nonexistent I am now going to try to get my monies back and will be looking to support other brands going forward. If Nails Inc reads this I suggest you invest in your customer service or close down your online shop - this is not good enough!

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Reviewer Name: Jenny

Review Submission Date: 2022-05-21

Review Title: Highly disappointed
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Review Description: I wish there was a 0 stars option. My nail polish never came, I don't believe Nails Inc have a customer service team. I ended up buying some polish in Superdrug. I used the Nails Inc base coat, colour I selected and then top coat. It chipped within a day.

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Reviewer Name: MRS LISA FILDES

Review Submission Date: 2022-05-17

Review Title: great experience
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Review Description: great experience, ordered online very easily, some good offers too. My parcel arrived just under 48 hrs later . They use DPG so if your not going to be in can divert your parcel which is ideal. Parcel was well packaged , easy experience from start to finish.