Users Voice for Namecheap

17% users rated Terrible
1% users rated Poor
1% users rated Average
5% users rated Very Good
75% users rated Excellent
Pie Chart Review Representation for Namecheap
Namecheap Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 05 Apr 2019

Last updated by on 10 Mar 2023

"Hi All, I am Simmi Joseph from New Delhi, and working as a content writer with askmeoffers.com"
Sep 2022 2.6 3.8 2.2 1 4.5 2.4
Oct 2022 3.6 3.7 1.4 1 4.7 2.6
Nov 2022 3.3 5 1.1 1 4.5 4
Dec 2022 5 5 5 5 5 5
Mar 2023 1.5 2.7 1.3 1 4.1 2.6
Line Chart for Rating of peer stores

namecheap.com

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Detailed Namecheap Review by

Introduction

Namecheap.com is an ICANN-accredited domain registrar and an expert in providing web hosting, email, and domain registration services. The company was founded in 2000 by Richard Kirkendall and is headquartered in Los Angeles, California. Namecheap.com claims to offer affordable rates and exceptional customer support, serving over 11 million registered domains.

Pros and Cons

Pros
  • Low-cost domain registration fees.
  • Free domain name privacy protection for the first year.
  • Reliable uptime and fast website loading speeds.
  • User-friendly interface and easy-to-use website builder.
  • 24/7 customer support via live chat and email.
Cons
  • Some products like SSL certificates can be expensive compared to other web service providers.
  • The renewal fees of domain names can be higher than the initial registration costs.

User Experience

Namecheap.com provides an easy-to-use website with an intuitive interface. The search feature for domains is an added perk, which makes finding a suitable domain name a breeze. The company offers various payment options, including credit cards, PayPal, and Bitcoin. The checkout procedure is straightforward, and Namecheap's flexible billing cycles ensure that users can select the pricing plan that suits their budget and duration.

Pricing and Value for Money

Namecheap.com offers low-cost domain registration fees and comes with a free WhoisGuard privacy feature for the first year. Subsequent renewals of both the domain and the WhoisGuard feature are cost-effective. Additionally, Namecheap.com offers flexible pricing options for web hosting, ranging from monthly to annual billing cycles. These different plans start from $1.44 per month for the shared hosting plan.

Alternatives

Other notable domain registrars include GoDaddy, Bluehost, and Domain.com. However, Namecheap.com is known for its competitive pricing and customer-friendly interface.

Customer Service

Namecheap.com has a 24/7 customer support team that can be reached via live chat and email. The team is known for its quick response time and professional support. Additionally, Namecheap.com offers an extensive knowledgebase and tutorials to help users solve common issues.

Product Quality and Selection

Namecheap.com provides various products, including domain registration, web hosting, email hosting, SSL certificates, and website builders. The company offers affordable rates for all these products and claims to provide reliable uptime and fast loading speeds.

Website Usability

Namecheap.com has an intuitive website that is easy to navigate. The website is also designed to load quickly, ensuring a seamless user experience.

Returns and Exchanges

Namecheap.com offers refunds on selected products within 14 days of purchase. However, refunds for domain registrations are not possible once the domain is registered.

Promotions and Discounts

Namecheap.com offers various discounts and promotions on different products. For example, users can get up to 99% off on the first month of their hosting subscriptions.

Reputation

Namecheap.com has a trustworthy reputation in the web hosting industry. The company is known for its low-cost domain registration fees, customer-friendly interface, and reliable service.

Payment Options

Namecheap.com offers various payment options, including credit cards, PayPal, and Bitcoin. These payment methods make it easy for users to make the payment of their choice.

Loyalty Programs

Whilst Namecheap.com does not currently offer a loyalty program, their competitive pricing is a kind of reward to their customers.

Customer Reviews

Based on customer reviews, Namecheap.com is a reliable and cost-effective web hosting and domain registration company. The users are positive and satisfied with Namecheap's uptime, customer service, and pricing.

Community Involvement

Namecheap.com is actively involved in philanthropy and social responsibility. For example, the company supports various digital rights causes and donates to non-profit organizations.

Shipping and Costs

As an online service provider, Namecheap.com does not offer shipping. However, the company has transparent billing, with monthly or annual payment options, and no hidden fees.

Conclusion

In conclusion, Namecheap.com is an affordable and reliable web hosting and domain registration service provider. It offers a user-friendly interface, various payment options, reliable uptime, and fast loading speeds. The company has a positive reputation in the industry and is known for its philanthropic work. Overall, Namecheap.com provides a valuable service to those looking for affordable web hosting or domain registration solutions.

Namecheap Recent User Reviews

User Rating

5 stars

493

4 stars

72

1 stars

117

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Reviewer Name: S.M Lingelser

Review Submission Date: 2022-12-26

Review Title: Terrible customer service in the…
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Review Description: Terrible customer service in the support chats. Had to wait ages for details to be checked and all. While they did manage to get there, there were too many steps to actually do it. For example, for the account refund and deactivating the account, it took around 5 different consultants to get back to me. I will never use Namecheap again because of the poor customer service. They also do not actually communicate with each other at all either.Oh, and I am still waiting for a refund which apparently said was processed but never sent through to me.

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Reviewer Name: Muhammad Abdullah

Review Submission Date: 2022-12-25

Review Title: My all-time favorite domain registrar…
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Review Description: My all-time favorite domain registrar and hosting company (though I have some reservations with hosting). I've been using Namecheap since 2015. I made a mistake a mistake going back to GoDaddy once but sooner realized that I needed Namecheap. I also tried Porkbun for domains, but Namecheap has no match for now. Thanks for fast support over all those years.

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Reviewer Name: Matze

Review Submission Date: 2022-12-23

Review Title: Late response
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Review Description: Fell for a scam site hosted at Namecheap, I reported this scam to the Abuse mailbox on December 06 with proof. Until today the scam page is online and there is no response to the Abuse message. Very bad, hopefully this company will be reprimanded by the authorities.//Edit: Thank you for the now but fast processing of my request. Indeed, the scam site has just been taken offline

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Reviewer Name: Monir Hossen

Review Submission Date: 2022-12-23

Review Title: False mailbox service
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Review Description: I purchased Domain and Mail box then their mailbox does not work properly. Email receiver couldn't sent message to their mailbox. Due to their poor service my business client is lost! In their chat they confirmed they will not refund for the domain and mailbox and they are just sorry for their poor and bad service after seeing the proof of their poor service! Note to all: Do not purchase their mailbox!!!

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Reviewer Name: E. Center

Review Submission Date: 2022-12-22

Review Title: Unfortunately
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Review Description: Unfortunately - but as expected - their service went down the drain after they were aquired by GoDaddy. Too bad - it was a good domain registrar.

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Reviewer Name: Mohamed Hassan

Review Submission Date: 2022-12-22

Review Title: Used to be good couple years ago with a…
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Review Description: Used to be good couple years ago with a great & responsive support team.Not sure what has happened, but incredibly unprofessional, would not recommend anyone using their products if they are planning to run a business with 24/7 up-time, specially their email products.If an issue occurs or your emails get flagged somehow (false positive), they will de-activate/suspend your email accounts without giving you a heads up leading it to cause major downtime & issues with your website/business.Energy and time draining to work with. (and money)

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Reviewer Name: Maroš Axamit

Review Submission Date: 2022-12-21

Review Title: How namecheap took me 100Eur
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Review Description: I asked them to cancel my website and autorenewal of that website in June. They did it, but they renewed two emails linked to the same (already canceled) website and charged me 100Eur two months later. I couldn´t believe my eyes. Now I am trying to contact them, but every time a different person replies, their messages are full of excuses. I don´t recommend it unless someone from namecheap starts to communicate with me in a normal way. A horrible experience.

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Reviewer Name: Rahul Kumar Singh

Review Submission Date: 2022-12-20

Review Title: Namecheap is bad in support
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Review Description: Worst support, i lost my server data. Support team only says I am checking with technical team, i do understand why giving option in live chat. Very poor technical guys, they do not even know how to reboot the server in rescue mode. I am done with namecheap. There agents always changes in every 5 mins and need to tell them from scratch. There VNC doesn't work. Please do not buy namecheap servers. You will be in high risk. If you lose your business.

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Reviewer Name: Eva Sofis

Review Submission Date: 2022-12-20

Review Title: They have the worst s have never seen such a bad company in my life.ervice
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Review Description: They have the worst service, I would say don't buy hosting from those who make websites with difficulty, you will lose your money? I have never seen such a bad company in my life.

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Reviewer Name: israel david

Review Submission Date: 2022-12-20

Review Title: This company let's you open an account…
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Review Description: This company let's you open an account on their platform, to create logos for your business. They take away all the work you save in your account. When you try to login, no access granted. Basically they steal your finished work, all the logos gone. Namecheap is not trustworthy at all. I do advise people not to use their platform.