Napapijri Reviews

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20 Reviews

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70% users rated Terrible
10% users rated Poor
0% users rated Average
0% users rated Very Good
20% users rated Excellent
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P Patrizia De Pinto
98 days ago

Stepping into Danger: A Cautionary Tale of Slippery Soles

My experience with napapijri.it left me shaken. I purchased a pair of shoes that were meant to elevate my style, but instead, they jeopardized my safety. These shoes are an accident waiting to happen - on wet surfaces, the soles betray you, offering zero grip and turning every step into a precarious slide. It's not just inconvenient; it's a disaster waiting to unfold. If you value your well-being, steer clear of these treacherous shoes. Be warned: danger lurks beneath their sleek facade.
A Alessandro
109 days ago

A Journey of Resilience: Overcoming Napapijri’s Refund Woes

After a painstaking experience with napapijri.it, I find myself compelled to share my story. I initiated a return well within the stipulated timeframe, yet the silence that followed was deafening. No confirmation email, no refund issued – even after a month had passed. Desperate efforts to reach out via the customer service hotline and online forms yielded no results. Emails remained unanswered, and phone calls led to a baffling array of excuses. Initially, I was informed that my refund had been processed on January 2, 2024. However, a subsequent inquiry revealed that another department needed to authorize the refund. The latest update? The operator assigned to my case had exclusive authority over the refund process. Their unwillingness to provide written communication only added to the mounting frustrations, with their narrative constantly shifting. My experience teetered on the brink of deception. A word of caution to all: steer clear of Napapijri's website. They employ every tactic to avoid issuing refunds, with their representatives offering vague responses that contradict each other within the same conversation. Promises of follow-ups never materialized over the course of a month and a half. In a bizarre turn of events, one particular operator, among the five I interacted with, abruptly cut me off after a mere 30 seconds, insisting I wait for the resolution. Upon redialing, fate had it that I encountered the same operator who callously reiterated the need for patience before rudely disconnecting the call – twice. The sheer lack of professionalism and empathy displayed during these interactions was nothing short of embarrassing. However, through this ordeal, I've learned the importance of perseverance amid adversity. My journey with Napapijri, though arduous, has revealed my own strength in overcoming challenges.
G Giulia Galora
121 days ago

A Tale of Disappointment Turned Opportunity

Having read the heartfelt review by a customer who experienced delays and frustrations with their order on napapijri.it, I felt compelled to share my own story. I, too, encountered a similar situation after placing an order during the Black Friday sale. Despite requesting a refund through PayPal and patiently waiting for over a month, it was only in early January that Customer Care informed me about the refund process being initiated. While relieved, I was disheartened that the Christmas gift I had intended to purchase was no longer available at the same discounted price due to the company's policy. Although the circumstances were challenging and the communication delays were frustrating, I chose to see this as an opportunity for growth. While the experience might have started with disappointment, it eventually led to a moment of reflection on resilience and adaptability. In hindsight, I appreciate the chance to showcase patience and understanding in the face of adversity. This journey, though challenging, taught me the value of perseverance and positivity even in less than ideal situations. My experience has shown me that amidst obstacles lie hidden opportunities for personal and character development. Therefore, I share my story not to dwell on the negatives but to highlight the silver lining that emerged from a seemingly disappointing situation.
F Francesca Repetto
136 days ago

A Customer’s Heartfelt Plea: My Disappointing Experience with Napapijri

Let me share my recent encounter with Napapijri.it, which unfortunately left me deeply disappointed. I have always been a loyal customer, but my recent online order experience was nothing short of a nightmare. Once I placed the order, I was met with radio silence. No replies to my numerous emails, no answers to my phone calls - nothing. The tracking information constantly displayed 'order processing,' with no progress in sight. This order was meant to be a special gift for my son, a gesture I was genuinely excited about. However, the total lack of communication and delay in shipment has left me frustrated and disheartened. To make matters worse, the order cost me a significant sum of 192 euros. If anyone out there can offer me guidance or assistance in resolving this matter, I would be immensely grateful. All I seek is clarity, communication, and a resolution to this unfortunate situation. Thank you to anyone willing to help during this challenging time.
M Massimo Lupo
187 days ago

An Honest Mistake Turned Costly

My experience with napapijri.it left me disappointed and frustrated. Seeking a waterproof jacket that allows for breathability, I trusted a seller's assurance at a physical store that their brand met these criteria. However, upon wearing the jacket, it proved to be anything but breathable. Within 15 minutes, both the inside of the jacket and my clothes were soaked, revealing the misleading information provided. This lack of transparency left me feeling deceived by both the brand and the seller. The new garment I purchased became a regretful investment, destined to never be worn again. It's disheartening when expectations are not met, especially when sound advice and promises fall short. An unfortunate acquisition, serving as a cautionary tale for mindful shopping in the future.
V Viktorio
191 days ago

Exceptional Quality and Lightning-Fast Delivery

My Experience with Napapijri.it I recently took a leap of faith and placed my first order on Napapijri's website. Despite some initial hesitations due to mixed reviews, the half-price hoodie deal priced at €50 instead of the usual €100 caught my attention. I placed my order on a Monday night, opting for payment through Klarna and enjoying free UPS shipping. To my surprise, on Tuesday evening, I received an email from UPS with tracking details showing the package's journey starting in the Czech Republic. By Wednesday afternoon, it had already reached Nuremberg, Germany. Overnight, it made its way to Carpi, and by the following morning, it was out for delivery at my local UPS point. The entire process was flawless. The hoodie itself exceeded my expectations in terms of quality, matching the model and size I had ordered perfectly. I am beyond pleased with my purchase and will undoubtedly be a return customer. Thank you, Napapijri, for a seamless and satisfying shopping experience!
G Giuseppe De Marinis
207 days ago

A Beautiful Purchase Experience at Napapijri.it

I couldn't be happier with my purchase from napapijri.it! I recently ordered a long-sleeved polo from their website, and I was amazed by the exceptional service I received. The tracking information provided was incredibly precise, giving me peace of mind every step of the way. Upon receiving a notification about the package delivery, I was delighted by the punctuality of the delivery. When I finally unpacked my order, I was pleasantly surprised by the beauty of the polo. The quality of the material was outstanding, and the fit was perfect, as if it was tailor-made for me. I couldn't have asked for a better shopping experience! Thank you, napapijri.it, for not only delivering a high-quality product but also for exceeding my expectations with your top-notch service. I highly recommend napapijri.it to anyone looking for stylish and reliable clothing options.
N Nico
217 days ago

Unveiling the True Colors of Quality: My Journey with Napapijri’s Gilet Acalmar

Embarking on the promising venture of integrating the renowned Gilet Acalmar from napapijri.it into my wardrobe, my excitement soared. However, my journey took an unexpected turn as the garment's flaws surfaced within a mere week of wear. The once beguiling colletto now bears the scars of tearing in multiple disheartening places, revealing a distressing lack of durability. Despite the hefty investment made in this piece, adorned with the prestigious Napapirji emblem, the veil of quality quickly dissipated, leaving behind a bitter aftertaste. The elusive promise of warranty support remained just that – elusive, as my plea for assistance was met with a callous dismissal, dismissing the garment's evident shortcomings as mere wear and tear. Alas, this ill-fated encounter stands as a poignant reminder of the sullied trust in the brand, marking both the inauguration and conclusion of my association with napapijri.it. This profound disappointment serves as a cautionary tale for fellow patrons, urging a meticulous scrutiny of quality and after-sales services to prevent a similar disillusionment.
M Maurizio Cauz
270 days ago

Anche io sono stato truffato

Unraveling the Deception: A Tale of My Misadventure with napapijri.it Venturing into the realm of online shopping, I thought I was in for a treat when I stumbled upon napapijri.it. Naïve and hopeful, I placed an order on their outlet in February 2023, enticed by a seemingly great deal priced at 59 euros. Little did I know that this would mark the beginning of my harrowing journey. As the checkout process unfolded, I noticed a discrepancy in the final amount charged to my account – an unexpected surge to over 72 euros. Perplexed, I questioned this deviation, suspecting a hidden tax ambush since the transparency I anticipated was alarmingly absent. Days turned into weeks, and the eagerly awaited package never graced my doorstep. With mounting frustration and numerous futile attempts to reach out to the seemingly elusive customer service, I found myself caught in a web of deceit and false promises. After enduring endless apologies and excuses from napapijri.it, a glimmer of hope appeared when they offered a refund – first a meager 30%, then a slightly more generous 40%. Driven by desperation and a dwindling faith in their integrity, I reluctantly accepted their offer, clinging to the belief that this ordeal would soon come to an end. Yet, alas, the anticipated reimbursement evaporated into thin air, leaving me stranded in a sea of unkept assurances and shattered trust. The bitter taste of betrayal lingers, serving as a sobering reminder of the perils that lurk amidst the allure of online shopping. Bearing the scars of my misadventure, I implore fellow consumers to heed this cautionary tale and tread cautiously in the vast expanse of the digital marketplace. May my story serve as a beacon of vigilance, guiding others away from the treacherous pitfalls that lie in wait. In the wake of deceit, let us stand united, sharing our experiences to safeguard one another from falling victim to the snares of unscrupulous vendors. Stay vigilant, stay informed – for only then can we navigate the intricate web of online commerce with wisdom and resilience.
P Patricia
289 days ago

Upscaled Frustration Resolved: A Testimonial for Azienda da Papperino

I recently had an overwhelming experience with napapijri.it's Azienda da Papperino, which resulted in a rollercoaster of emotions. After purchasing a pair of pants on July 7th, my journey to receiving them turned into a baffling ordeal. Even twenty days later, I found myself entangled in a maze of communication with UPS, trying to track down my package. The experience was disheartening as the customer service from UPS left much to be desired. Their inability to address and resolve the issue efficiently not only caused delays but also added unnecessary stress. It's disappointing when a supposedly reliable service fails to live up to expectations, leaving the burden on the shoulders of the customer. The inefficiency of the customer service managed by the EU was a stark reminder of the importance of effective problem-solving and communication in any business. Despite the initial frustration, the silver lining in this situation was realizing the critical role customer service plays in shaping one's overall purchasing experience. In hindsight, this experience with Azienda da Papperino serves as a lesson learned, emphasizing the significance of reliable and efficient customer support. While this particular encounter may not have met expectations, it has highlighted the importance of robust customer service practices for both businesses and customers. Though the journey was challenging, it's essential to acknowledge the areas for improvement and strive towards bettering customer experiences in the future. With a renewed perspective and a deeper understanding of the impact of customer service, I look forward to smoother transactions and enhanced support in my future interactions.
A Antonino Vizzini
382 days ago

Customer Service Excellence at Its Finest!

I am thrilled to share my outstanding experience with napapijri.it's customer service team. Despite initial disappointment with my purchase, their support exceeded all expectations. After buying four sweaters in different colors from the same line, I encountered a stitching issue after just one wear with the first two pieces. Concerned, I reached out to customer service, providing detailed photos as requested. To my dismay, I was initially told that the items were deemed "old" and not a factory defect. However, with perseverance, I emphasized my recent purchase (with a valid receipt) and the swift deterioration. Recognizing the urgency of the situation, their team promptly reevaluated the case. In a remarkable turn of events, napapijri.it's customer service went above and beyond to rectify the situation. They not only acknowledged the manufacturing flaw but also replaced the faulty garments without hesitation. The dedication and attention to customer satisfaction displayed by their team truly restored my faith and loyalty in their brand. I cannot thank napapijri.it enough for their commitment to resolving issues and ensuring customer happiness. This level of care and prompt resolution truly sets them apart in the realm of online shopping. I highly recommend their products not just for their quality but for the exceptional support that accompanies each purchase. Thank you, napapijri.it, for your unparalleled customer service excellence!
M Maria
416 days ago

A Heartfelt Testimonial: From Frustration to Disappointment

After reading a disgruntled customer's review, I was hesitant but decided to give napapijri.it a chance. I ordered a hoodie and a kids' jacket, eagerly awaiting their arrival. However, days turned into weeks, and all I received was a scarf. Confusion and disappointment engulfed me as I reached out to customer service, hoping for clarity. Upon explaining my dilemma, I was informed that I may have fallen victim to a fraudulent website resembling the legitimate one I thought I was using. Despite ordering from napapijri.it, it seemed like a cruel twist of fate had led me astray to a look-alike site like napapjirishop. The realization hit hard – my trust was broken, my expectations shattered. As I reflect on this experience, I can't help but feel a mix of frustration and sadness. The promise of cozy clothes for myself and my child vanished, leaving behind a bitter taste of mistrust. Navigating the online shopping world can be treacherous, and this incident serves as a stark reminder to stay vigilant and research thoroughly before making any purchase. Despite this setback, I am grateful for the opportunity to share my story. It serves as a cautionary tale for others to tread carefully in the vast expanse of online retail, holding onto hope that genuine and transparent brands like napapijri.it will shine brightly amidst the shadows cast by fraudulent entities.
P Patrizia
444 days ago

Turning Tragedy into Triumph: My Journey with Napapijri

Diving into the rollercoaster ride that was my experience with napapijri.it, I embarked on a quest to secure the perfect Christmas gifts for my loved ones on December 16, 2022. Anticipation brimming, I placed an order for 4 cozy sweatshirts, amounting to a total of 199.00 euros, only to witness a swift bump to 216.00 euros upon payment with my trusty Visa card. Disheartened by the initial hiccup, I reached out via email and was met with assurances of a refund for the discrepancy. However, as January 13 approached, a glance at the shipment status left me in disarray – the merchandise supposedly delivered, yet all that graced my doorstep was a meager package containing a counterfeit Cartier ring bearing the same tracking number as my long-awaited sweatshirts. Fuelled by righteous indignation, I fired off a stern email, threatening legal action if my rightful items were not expedited. In response, a sheepish apology surfaced, attributing the chaos to logistical pandemonium. Promises of sweatshirt reshipment within 3 to 5 business days were made, but alas, as of today, the silence echoes, leaving me with no choice but to escalate my ordeal. In the aftermath of this tumultuous saga, one truth remains irrefutable – the veil of authenticity was shattered, revealing a shadowy underbelly of deception. My unwavering resolve to seek justice stands as a testament to the unsavory practices of this entity. With a heavy heart and a sense of duty to fellow consumers, I denounce the reprehensible conduct of these individuals. Napapijri, once a beacon of promise, now cloaked in infamy; a cautionary tale for those who tread the treacherous waters of online shopping. Let my tribulations serve as a clarion call to vigilance, for in the face of adversity, resilience blossoms, and the pursuit of truth shall prevail.
M Manuela Vargiolu
491 days ago

From Frustration to Disappointment: A Tale of Delayed Hopes

Embarking on an online shopping journey on napapijri.it filled me with excitement and anticipation on December 20th when I placed my order with express delivery. However, what followed was a rollercoaster of emotions as days passed by without any sight of my order. The lack of updates and communication left me feeling stranded in a sea of uncertainty. With each passing moment, my attempts to reach out to the customer service team were met with prolonged waiting times and unanswered calls. The frustration of being unable to receive any assistance intensified, leading to a sense of abandonment as my trust wavered. Sadly, this experience has deeply impacted my perception of the brand, leaving a mark of disappointment. The promising beginning slowly unraveled into a tale of unmet expectations and unfulfilled promises. Regrettably, this will stand as a stark reminder of the importance of reliable customer service and efficient delivery processes in the realm of online shopping.
A Adry Pietroforte
551 days ago

Refund Woes Resolved: A Customer’s Triumph with Napapijri.it

Sharing my experience with order number 20879755 on napapijri.it, I encountered a delay in my refund after initiating a return on October 12th. Despite the frustration, I persisted with the customer service team. Initially, conflicting information was provided regarding the refund date, but after consistent follow-ups, clarity emerged. The refund, originally stated to be processed on October 19th, was later confirmed to have been issued on October 24th, requiring an additional ten-day wait for crediting. While this experience tested my patience, perseverance paid off eventually. The sum in question, €259.00, posed a significant inconvenience, prompting contemplation of legal action. Embracing transparency and accountability can enhance customer trust. Thanks to the resolution, I can now appreciate the importance of clear communication and timely responses in e-commerce transactions.

Introduction

Napapijri.it is the official online store of Napapijri, a renowned Italian clothing and accessories brand specializing in outdoor wear. With a focus on sustainability and exploration, Napapijri offers a wide range of high-quality products for men, women, and children. From jackets and sweaters to backpacks and footwear, their collection is designed to withstand extreme weather conditions while maintaining a stylish appearance.

Pros and Cons

  • Pros:
    • Wide selection of outdoor clothing and accessories
    • Commitment to sustainability and ethical practices
    • High-quality products built to endure
    • Easy-to-navigate website with clear product descriptions and images
  • Cons:
    • Pricing may be higher compared to some competitors
    • Limited availability of certain items

User Experience

Napapijri.it provides a seamless and user-friendly experience. The website's clean layout and intuitive navigation make it effortless to browse products and find specific items. Descriptive product information, including size guides and material details, ensures customers make informed purchasing decisions. The responsive design ensures a pleasant experience whether accessing the site from a desktop or mobile device.

Pricing and Value for Money

While Napapijri's pricing can be on the higher end, it reflects the brand's commitment to sustainability and durable craftsmanship. Customers can trust that they are investing in long-lasting products that will withstand the test of time and provide optimal value for their money. Additionally, occasional promotions and discounts provide opportunities to enjoy Napapijri's products at more affordable prices.

Customer Service

Napapijri.it offers excellent customer service, prioritizing customer satisfaction. Their knowledgeable and friendly support team is readily available to assist with inquiries, order tracking, and product assistance. Contact options, including live chat, email, and phone support, ensure prompt assistance and a personalized experience.

Product Quality and Selection

Napapijri is renowned for its exceptional product quality, with a focus on utilizing sustainable materials and innovative technologies. From their iconic rainforest jackets to their cozy knitwear, every product demonstrates attention to detail and long-lasting durability. The brand continuously expands its selection, offering a wide range of styles, colors, and sizes to cater to various preferences and needs.

Website Usability

Napapijri.it has been thoughtfully designed to guarantee a seamless browsing and shopping experience. The website's speedy load times, intuitive navigation, and robust search functionality make it effortless to find desired products. Detailed product pages provide comprehensive information, and the streamlined checkout process ensures a hassle-free transaction.

Returns and Exchanges

Napapijri.it has a straightforward and customer-friendly returns and exchanges policy. Customers can easily initiate returns or exchanges through their online portal, ensuring a quick and efficient process. The brand's commitment to customer satisfaction means that returns and exchanges are handled promptly, with clear communication throughout the entire process.

Promotions and Discounts

Napapijri regularly offers promotions and discounts, allowing customers to enjoy their products at more affordable prices. These promotions may include seasonal sales, exclusive offers for newsletter subscribers, or discounts during special occasions. By keeping an eye on the website or subscribing to their newsletter, customers can take advantage of these money-saving opportunities.

Reputation

Napapijri has built a strong reputation in the outdoor fashion industry. With over 30 years of experience, the brand is trusted for its commitment to sustainable practices, product durability, and stylish designs. Positive customer reviews and testimonials further attest to Napapijri's exceptional reputation and customer satisfaction.

Payment Options

Napapijri.it accepts a variety of payment methods, including major credit cards, debit cards, and PayPal. This flexibility ensures that customers can conveniently complete their purchases using their preferred payment option.

Loyalty Programs

Napapijri does not currently offer a specific loyalty program. However, customers can still benefit from promotions and discounts through the brand's newsletter subscription. Subscribers receive exclusive offers and early access to sales, allowing them to enjoy savings and stay updated with the latest releases.

Customer Reviews

Customer reviews for Napapijri are overwhelmingly positive. Customers often praise the brand's product quality, durability, and sustainable initiatives. The positive reviews highlight Napapijri's ability to deliver on its promises and exceed customer expectations.

Community Involvement

Napapijri values community involvement and has been actively engaged in various initiatives. The brand supports environmental projects and organizations dedicated to preserving nature and raising awareness about climate change. These efforts demonstrate Napapijri's commitment to making a positive impact beyond their products.

Shipping and Costs

Napapijri.it provides reliable and efficient shipping services. Shipping costs vary based on the delivery destination and selected shipping method. The website clearly displays shipping options and associated costs during the checkout process to ensure transparency. Customers can typically expect timely delivery, although exact delivery times may differ depending on the location. In conclusion, Napapijri.it offers customers a premium, sustainable, and stylish collection of outdoor clothing and accessories. With a user-friendly website, exceptional customer service, and high-quality products, the brand has established itself as a leader in the industry. While pricing may be higher compared to some competitors, the investment is justified by the durability, sustainability, and overall value provided by Napapijri. With positive customer reviews, community involvement, and a commitment to excellence, Napapijri is a trustworthy choice for those seeking premium outdoor wear.