Nastygal User Reviews

Introduction

Nasty Gal is undoubtedly one of the most iconic e-commerce platforms recognized around the world. Established in 2006, the brand has brought a fresh and edgy perspective to the fashion industry, offering a wide range of affordable clothes and accessories for women, men, and plus sizes. From vintage-inspired and bohemian looks to contemporary and streetwear styles, Nasty Gal has become a go-to site for trendsetters who want to dress differently and confidently.

Pros and Cons

Nasty Gal has several advantages that make it stand out among other online retailers. First of all, their website is user-friendly and organized, with clear categories and filters that allow shoppers to find what they are looking for quickly. Second, their prices are reasonable, especially considering the quality and uniqueness of their products. Third, their customer service is excellent, with responsive and helpful representatives who address any concerns promptly. On the other hand, Nasty Gal also has some drawbacks that might deter potential customers. For instance, their merchandise often sells out fast, and restocking could take a while. Additionally, their sizing is not always consistent, and some items might not fit as expected. Lastly, their return policy is somewhat strict, with limited time frames and only store credits issued for refunds.

User Experience

The user experience on Nasty Gal's website is overall positive, with many features and benefits that enhance the shopping experience. Customers can create an account, save items for later, track orders, and receive notifications about promotions and sales. Moreover, the site is mobile-friendly and optimized for different devices, which is convenient for those who prefer to shop on the go. However, the search function could be improved, as it sometimes generates irrelevant or incomplete results.

Pricing and Value for Money

Nasty Gal's pricing is competitive, with most items ranging from $20 to $100. The brand offers seasonal sales and occasional discounts, which can save customers up to 80% off. Additionally, Nasty Gal has a loyalty program called NGVIP that rewards frequent shoppers with exclusive perks, such as free shipping, early access to new arrivals, and birthday gifts. Overall, Nasty Gal provides good value for money, considering the quality and originality of their designs.

Alternatives

Although Nasty Gal has a unique style and image, there are several other online retailers that offer similar products and services. Some of the most notable alternatives include ASOS, Missguided, Urban Outfitters, Boohoo, and PrettyLittleThing. Each of these brands has its strengths and weaknesses, so customers should compare and contrast them to find the one that suits their preferences and needs.

Customer Service

Nasty Gal's customer service is reliable and accessible, with several channels for communication. Customers can reach out to the brand via email, phone, live chat, or social media. The customer service team is knowledgeable and friendly, addressing any queries or complaints promptly. Moreover, Nasty Gal has a comprehensive FAQ section on their website, covering common topics such as shipping, returns, payments, and sizing.

Product Quality and Selection

Nasty Gal's product quality and selection are impressive, with a variety of styles and sizes for different occasions and moods. The brand sources their materials from ethical and sustainable sources, ensuring that their products are eco-friendly and cruelty-free. Nasty Gal also collaborates with independent designers and influencers, bringing fresh and eclectic designs to their platform. However, as mentioned before, some customers have reported that the sizing is inconsistent, and the fit might not be accurate for all body types.

Website Usability

Nasty Gal's website usability is excellent, with a clean and modern layout that is easy to navigate. Customers can filter their searches by category, size, color, price range, and rating, among others. Additionally, Nasty Gal provides detailed descriptions and photos of their products, including measurements, materials, and care instructions. The checkout process is smooth and secure, with several payment options available, such as credit cards, PayPal, and Klarna.

Returns and Exchanges

Nasty Gal's returns and exchanges policy is relatively strict, with a 28-day window for returns and exchanges. The items must be in their original condition, with tags and packaging intact. Furthermore, Nasty Gal only issues store credits for returns, not refunds, which might not be ideal for customers who prefer cash reimbursements. However, Nasty Gal does offer free returns for US customers, which can save on shipping costs.

Promotions and Discounts

Nasty Gal frequently offers promotions and discounts to its customers, mostly around holidays and special occasions. For example, Nasty Gal has sales for Valentine's Day, Halloween, Black Friday, and Cyber Monday, offering up to 80% off on selected items. Moreover, Nasty Gal has a referral program that rewards customers with $15 off for every successful referral they make. Additionally, NGVIP members get exclusive deals and early access to products and collections.

Reputation

Nasty Gal has a mixed reputation, with both positive and negative reviews from customers and industry experts. Some customers appreciate the brand's authenticity and creativity, praising their innovative designs and affordable prices. On the other hand, some customers have complained about Nasty Gal's customer service, shipping times, and product quality. Moreover, Nasty Gal has faced some legal controversies and financial issues in the past, which might affect their credibility and trustworthiness.

Payment Options

Nasty Gal provides several payment options for their customers, depending on the country and currency. US customers can pay with credit cards, PayPal, Klarna, Apple Pay, or Google Pay. International customers can choose from credit cards, PayPal, Alipay, or WeChat Pay. Additionally, Nasty Gal ensures that their payment systems are secure and encrypted, protecting their customers' information and privacy.

Loyalty Programs

Nasty Gal's loyalty program, NGVIP, rewards their customers with points and perks, depending on their level and activity. Customers can earn points by shopping, reviewing products, referring friends, and completing other tasks. The points can then be redeemed for early access, free shipping, birthday gifts, and other exclusive benefits. NGVIP has four tiers, starting from Silver and ending at Elite, with different thresholds and bonuses.

Customer Reviews

Nasty Gal's customer reviews are mostly positive, with an average rating of 4.4 out of 5 stars on Trustpilot. Customers praise the brand's quality, style, and affordability, noting that their purchases have exceeded their expectations. However, some customers have reported issues with sizing, fit, and shipping, expressing frustration and disappointment. Overall, it seems that Nasty Gal's reputation and image are polarizing, eliciting strong reactions from both supporters and critics.

Community Involvement

Nasty Gal has shown some involvement in social causes and philanthropic efforts over the years. For example, Nasty Gal has collaborated with different charities and organizations, such as RAINN, Black Lives Matter, and Oceana. Additionally, Nasty Gal has created a scholarship program for fashion students, providing financial assistance and mentorship. However, it seems that Nasty Gal's community involvement is not as extensive or impactful as some other fashion brands.

Shipping and Costs

Nasty Gal's shipping and costs vary depending on the location and shipping method. US customers can choose from standard shipping, express shipping, or next-day shipping, with prices ranging from $5.99 to $14.99. International customers can select from standard or express shipping, with rates ranging from $10.99 to $35.99. However, Nasty Gal also offers free shipping promotions periodically, which could alleviate the costs for customers. Additionally, Nasty Gal provides tracking information for all orders, allowing customers to monitor and receive their packages conveniently.