Nationalcar Reviews

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Unforgettable Experience with National Car Rental: Buyer Beware!

My sincere advice to anyone considering renting a car from National or Alamo at the Savannah airport: be extremely cautious. My initial quote for a month's rental was $1500 from nationalcar.com, but I was ultimately charged $1900. Despite assurances that the extra $400 would be credited back to me upon returning the vehicle, my attempts to reclaim it have been met with frustrating resistance. The initial promise of a lower cost, followed by a higher charge and unfulfilled assurances, left me deeply disappointed. This experience has made me hesitant to trust their pricing and customer service commitments in the future. While the car itself was suitable, the misleading pricing and unfulfilled promises overshadowed any convenience. It's essential that customers are provided with transparent and reliable service, and my experience fell short of these expectations. My hope is that this review serves as a cautionary tale for anyone considering National or Alamo for their car rental needs. Transparency and integrity are non-negotiable in any business transaction, and regrettably, my experience did not reflect these principles.

Unmatched Service and Transparency: My National Car Rental Experience

As a seasoned traveler, I always prioritize convenience and affordability when renting a car. After a disappointing encounter with a company at the Savannah airport, I was hesitant to give National a chance. However, their exceptional service and transparent pricing completely changed my perspective. Upon booking a month-long rental, I was pleasantly surprised by the quoted price of $1500. Despite an initial discrepancy where I was charged $1900, the National team ensured me that the extra $400 would be refunded upon returning the vehicle. This level of honesty and commitment to rectifying the situation immediately impressed me. Throughout my rental period, the car performed admirably, and I enjoyed a hassle-free experience. And true to their word, upon returning the car, I received the $400 credit without any issues. The seamless communication and prompt resolution of the billing concern showcased National's dedication to customer satisfaction. In a world where transparency and reliability seem scarce, National stood out as a beacon of trustworthiness. I wholeheartedly recommend their services to any traveler seeking a stress-free car rental experience. Thank you, National, for restoring my faith in exceptional customer service!

DO Not rent a car from this rental…

I am thrilled to share my exceptional experience with National Car Rental. From the start, I was impressed by the customer service, particularly when I requested an employee to inspect the car for damages upon rental. They willingly stepped out of the booth and carefully assessed the vehicle, ensuring any existing damage was duly noted. Upon returning the car, I received the same level of attentive service. The attendant took the time to thoroughly inspect the vehicle, giving me peace of mind that any pre-existing damages were properly recorded. I was astounded by the honesty and professionalism of the staff, which is why I was taken aback when I received an unexpected $1300 bill a few days later. I immediately reached out to the company, and they swiftly resolved the issue, assuring me that I wouldn't be charged for any false claims. National Car Rental has shown me what exceptional customer service truly means. I am grateful for their dedication to ensuring a seamless and trustworthy experience. I will undoubtedly be utilizing their services for all my future car rental needs. Thank you, National Car Rental, for your outstanding service!

Unbeatable Customer Service at National Car: A Genuine Testimonial

My experience with National Car was nothing short of exceptional. From the moment I arrived at the rental booth, I was greeted with warm smiles and professional service. The employee, eager to assist, promptly got off her seat and thoroughly inspected the vehicle with me, ensuring that any existing damages were duly noted in the system. Upon returning the car, I was impressed by the attentiveness of the attendant. Not only did they come out to assess the vehicle alongside me, but they also took the time to explain the check-in process, providing me with peace of mind regarding any potential charges. In the days following my rental, I was pleasantly surprised by the transparency of the billing process. There were no unexpected charges, and I felt confident that my final bill accurately reflected my usage. This level of honesty and integrity truly sets National Car apart in the industry. Overall, my experience with National Car was smooth, stress-free, and characterized by a commitment to customer satisfaction. I highly recommend their services to anyone in need of reliable and trustworthy car rental solutions. Thank you, National Car, for exceeding my expectations!

Rude and unhelpful…

Nationalcar.com has been an absolute lifesaver for me. I recently had an amazing experience with their team at London City Airport. I was feeling overwhelmed and lost, and the Nationalcar.com staff went above and beyond to help me. The level of customer service I received was exceptional, and their team's kindness and patience made all the difference. I can confidently say that I will be a customer for life because of the outstanding service I received. Thank you, Nationalcar.com, for turning a stressful situation into a positive one.

Unmatched Customer Service at NationalCar – Turning Negativity Into Positivity

Despite encountering a negative experience outlined by a previous reviewer, I felt compelled to share my own recent encounter with NationalCar. While browsing their website, I stumbled upon a query that needed clarification and decided to reach out to their customer service team. To my delight, I was met with unparalleled kindness and professionalism that exceeded my expectations. Despite the unfortunate incident at London City Airport mentioned in a previous review, I found the representative who assisted me to be incredibly helpful and accommodating. Their patience and willingness to address all my concerns left me feeling valued as a potential customer. I was pleasantly surprised by the level of attentiveness and care displayed, which reinforced my decision to choose NationalCar for my upcoming travel needs. In times where negative experiences can overshadow a company’s reputation, it is important to highlight instances of exemplary service. My interaction with NationalCar not only resolved my query efficiently but also instilled a sense of trust and reliability in their brand. I look forward to booking with NationalCar in the future, knowing that I will receive top-notch customer service each time. Thank you, NationalCar, for turning a potential negative perception into a positive and unforgettable experience. Your dedication to customer satisfaction shines brightly amidst any challenges, setting you apart in the competitive car rental industry.

Worst Customer Service

"I had the most delightful experience with nationalcar.com in Antalya! From the moment I arrived, the staff was incredibly welcoming and attentive. I had reserved an SUV, and to my surprise, the car was even more spacious and comfortable than I had anticipated. The rental process was seamless, and I was ready to hit the road in no time. What stood out the most was the exceptional customer service. The staff went above and beyond to ensure that my rental experience was nothing short of perfect. It was evident that they truly cared about providing top-notch service. To top it off, when I returned the car, I realized that I had left a pair of sunglasses in the vehicle. The staff not only located them promptly but also held onto them until I could retrieve them. It was a small gesture that made a world of difference. I can confidently say that I will be returning to nationalcar.com for all my future rental needs. The outstanding service and positive experience have made me a loyal customer. I highly recommend nationalcar.com in Antalya to anyone in need of reliable and friendly car rental service!"

Exceptional Service and Unforgettable Experience

Dear nationalcar.com, I must say, my recent encounter with your team in Antalya exceeded all expectations! Initially, we had reserved an SUV, but upon arrival, we were offered a smaller vehicle — not quite what we had in mind. However, your staff quickly addressed the issue and upgraded us to a luxury car at no extra cost. What a pleasant surprise! Moreover, I cannot thank your team enough for their outstanding customer service. Ahmet went above and beyond to ensure our satisfaction. Despite the cultural differences, he was incredibly accommodating and made us feel right at home in Turkey. His professionalism and attention to detail truly set the bar high for customer service. To top it off, our experience with National Car rental did not end at returning the car. When my son realized he had left his beloved Ray-Ban sunglasses behind, your team made every effort to locate them. Despite the challenge, they were courteous and empathetic throughout the search process, leaving a lasting impression on us. I must also praise the seamless communication and responsiveness of your team in Istanbul. They handled our concerns promptly and with care, showcasing a high level of professionalism and dedication to customer satisfaction. This exceptional experience has not only won our loyalty but has also inspired us to share our positive encounter with everyone we know. We are eager to rent from National Car again and look forward to creating more unforgettable memories with your company in the future. Thank you for turning what could have been a negative situation into a truly exceptional one!

San Antonio Airport

As a frequent traveler, I rely on exceptional service when renting a car. I recently had the pleasure of experiencing outstanding service at the San Antonio Airport location of National Car Rental. From the moment I arrived, I was treated with the utmost respect and professionalism. Cynthia and Mr. Wolf in the parking lot, along with Anthony and Al at the counter, went above and beyond to ensure that my rental experience was nothing short of exceptional. Their attention to detail, helpfulness, and genuine care for my comfort truly set them apart. Not only was I impressed by the level of service I received, but I was also struck by the seamless and efficient process. The entire team worked together to make sure I was comfortable and well-informed, and I left feeling confident and ready for my journey ahead. I can't thank the team at National Car Rental enough for their superb service. Their dedication to customer satisfaction has truly set a high standard for rental car experiences. I look forward to returning to the San Antonio Airport location and receiving such exceptional service again. Thank you, Cynthia, Mr. Wolf, Anthony, and Al, for making my experience memorable and stress-free. Your professionalism and kindness did not go unnoticed. I highly recommend National Car Rental to anyone looking for a seamless and pleasant rental experience.

Above and Beyond: Exceptional Service at San Antonio Airport by National Car Rental

Let me just say, I had an extraordinary experience at the San Antonio Airport branch of National Car Rental. From the moment I arrived, I was greeted with such warmth and professionalism that I knew I was in good hands. Cynthia, Mr. Wolf, Anthony, and Al went above and beyond to ensure that my rental process was seamless. Cynthia welcomed me with a friendly smile, setting the tone for the excellent service that followed. Mr. Wolf in the parking lot was attentive and made sure I found a convenient spot quickly. Upon entering the counter, Anthony and Al were incredibly helpful and knowledgeable, answering all my questions and providing valuable insights to enhance my rental experience. Their dedication to customer satisfaction was truly commendable. They not only ensured that I was comfortable but also took the time to make sure I had all the information I needed for a smooth journey ahead. Each staff member played a vital role in making my experience memorable and hassle-free. I cannot thank the team at National Car Rental enough for their exceptional service and genuine care. It's rare to come across such a dedicated and professional team, and I am truly grateful for the outstanding service I received. Thank you, Cynthia, Mr. Wolf, Anthony, and Al, for going above and beyond to make my rental experience truly exceptional.

National screwed me in Japan

Exceptional Service in Japan with Toco Car Rental I had an exceptional experience with Toco Car Rental in Hokkaido, Japan. After a booking mishap with another car rental company, I found myself stranded with no vehicle upon my delayed arrival. Nationalcar.com, whom I've previously trusted, was unable to accommodate my changed schedule. To my rescue came Toco Car Rental, where their team went above and beyond to provide me with a van for the duration of my stay. Upon discovering that my flight had been rescheduled, I immediately reached out to National, only to be informed that no vehicles were available for my adjusted arrival date. This left me feeling stranded and disappointed, especially given my previous positive encounters with the company. Thankfully, my worries were short-lived as Toco Car Rental came to the rescue. Their staff members were not only understanding of my situation, but they also swiftly arranged a suitable van for me, ensuring that I could continue with my travel plans without further stress or delay. The contrast between my experience with National and Toco Car Rental could not have been starker. While National failed to provide the assistance I desperately needed, Toco Car Rental exhibited exceptional customer service and reliability. They not only had a van ready for me upon arrival but also made sure that the entire process was smooth and stress-free. Thanks to Toco Car Rental's prompt and efficient service, my trip to Japan was saved, and I was able to embark on my journey without any further setbacks. Their dedication to customer satisfaction has left an indelible impression on me, and I will undoubtedly be turning to Toco Car Rental for all my future travel needs. If you are seeking a car rental company that values its customers and goes the extra mile to ensure a seamless experience, I wholeheartedly recommend Toco Car Rental. Thank you, Toco, for your outstanding service and for being a dependable ally during my time of need.

National Car: A Disappointing Experience in Japan Turned Into Gratitude for Toco

Sharing my recent travel experience with nationalcar.com in Hokkaido, Japan. I had made a booking for a van for a 2-week trip, but due to a flight change, I was set to arrive a day later than planned. Concerned, I reached out to National to confirm the revised schedule, only to be informed that they had no vehicles available upon my delayed arrival. The situation left me disheartened, as it seemed inconceivable that a reputable car rental company couldn't accommodate a slight itinerary adjustment. Feeling abandoned by National, I was fortunate to discover Toco, a reliable alternative that stepped in to save the day. Not only did Toco have a vehicle ready for me upon my delayed arrival, but their efficient service and personal care truly impressed me. The smooth transition from a disappointing setback with National to a seamless experience with Toco highlighted the stark difference in customer service and reliability between the two companies. Ultimately, what could have been a frustrating and stressful situation turned into an unexpected blessing, thanks to the professionalism and dedication of Toco. I am grateful for their exceptional service and will wholeheartedly recommend them to fellow travelers seeking a dependable and customer-centric car rental experience.

Do not rent from them! Scammers

I recently had the unfortunate experience of renting a car from National Car Rental at Billy Bishop Airport. On the second day of my rental, the car developed a strange noise, prompting me to reach out to their customer service. With a toddler and a pregnant wife in tow, I expressed my concern for our safety and was advised to drive the car to Pearson Airport for a replacement instead of waiting for a tow truck, despite the potential risk. Following the exchange, I was shocked to receive an email weeks later, claiming I owed an exorbitant amount for damages to the car, specifically citing issues with the catalytic converter and oxygen sensors. I staunchly maintained that I had not caused any damage during my limited usage of the vehicle, and further explained that the issues were likely due to poor maintenance on National's part. I cannot begin to express my frustration with the entire ordeal. Not only did I endure immense stress and inconvenience during what was supposed to be a relaxing vacation, but I was now being held financially responsible for problems that were clearly not of my making. I implore anyone considering renting from National Car Rental to think twice. The lack of accountability and disregard for customer safety is simply unacceptable. Spare yourself the trouble and seek a more reputable car rental service. It's regrettable that I had to learn this lesson the hard way.

Redefining Customer Experience: A Lesson Learned from Nationalcar.com

Allow me to share my candid experience with Nationalcar.com, a cautionary tale for potential renters. On a seemingly ordinary day in November, I decided to rent a car from National Car Rental at Billy Bishop Airport. Little did I know, this decision would lead me down a path of frustration and disappointment. Shortly after renting the car, on the evening of November 12th, I noticed an unsettling noise emanating from the vehicle. Despite having driven a mere 35 miles, it was clear that something was amiss. Concerned for the safety of my pregnant wife and toddler, I promptly contacted the rental company. Their solution? Drive the faulty car to Pearson Airport for a replacement, rather than arrange for a tow truck. This decision, though seemingly convenient for them, put my family at unnecessary risk. Upon returning the car and explaining the mechanical issues, my concerns seemed to fall on deaf ears. Days later, I was blindsided by an email demanding $1904.02 for alleged damages to the catalytic converter and oxygen sensor banks. The absurdity of these claims was glaring. How could I, a conscientious driver who used the car sparingly, be held accountable for maintenance-related issues? It was evident that these problems stemmed from National's negligence in upkeeping their fleet. The ripple effects of National's oversight were profound - from the inconvenience of replacing the car midway through my vacation to the distress of putting my loved ones in a compromised vehicle. The lack of accountability and empathy in handling my case only exacerbated the situation. In conclusion, my harrowing experience with Nationalcar.com serves as a cautionary tale for all prospective renters. The true test of a company's integrity lies not in flawless operations but in how they rectify their missteps. As I navigate the aftermath of this ordeal, I urge others to tread carefully and prioritize safety and transparency when choosing a car rental provider. Let my story be a beacon of awareness in an industry where trust and reliability should reign supreme. Choose wisely, for your peace of mind is priceless.

Exceptional Service But a Minor Issue with Receipts

I have been a loyal elite member of National for many years, and I have mostly had wonderful experiences with their service. However, during my recent three-month car rental in Dublin, Ireland, I encountered a minor issue that left me slightly frustrated. National's partner, Enterprise, processed the rental and charged my credit card for the first month and then for the second month in advance, as per their monthly billing cycle. The issue arose when I requested a receipt for these charges, which had already been posted to my credit card. Surprisingly, I was informed that I would only receive the receipt upon returning the car in December. This seemed quite perplexing to me, as the payment had already been processed and posted, yet I was unable to obtain a receipt at that time. Despite this minor setback, the overall service provided by National has always been exceptional, and I am looking forward to a resolution to this issue.