Naturalizer Reviews

Voted Excellent (5/5)

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42 Reviews

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TERRIBLE customer service

As someone who understands the importance of exceptional customer service, I felt compelled to share my experience with Naturalizer. After a smooth online shopping experience, I encountered an issue with my order and reluctantly reached out to their customer service. To my dismay, the first few representatives I spoke to seemed unfamiliar with the concept of polite and efficient service. Despite being initially drawn to their products, the frustration I faced during the return process left a bitter taste in my mouth. One particularly disheartening encounter involved a representative who not only lacked basic manners but also displayed a surprising level of aggression. As I requested to speak with someone else, I was met with further disregard, left hanging on the line. I was taken aback by the complete lack of professionalism and empathy, especially considering the positive reputation Naturalizer holds. Though my interaction with their customer service fell short, I must acknowledge the quality of their products. Sadly, the negative experience overshadows any desire I had to support the brand again. I hope Naturalizer takes the opportunity to address these concerns and reevaluate their approach to customer service. As a dissatisfied customer, I urge them to prioritize these crucial interactions to avoid losing loyal patrons. In the end, it's regrettable that my experience soured my perception of Naturalizer, prompting me to reconsider future purchases. Should improvements be made to their customer service, I would gladly revisit the brand for their appealing products.

Exceptional Quality, Disappointing Service

Dear naturalizer.com, I recently had an experience with your customer service that left me utterly disheartened. While your products exude exceptional quality - a true testament to your brand's commitment to excellence - the same cannot be said for the service I received. The returns process was nothing short of a nightmare, exacerbated by the exorbitant wait times on the phone. What started as a promised 7-minute hold spiraled into a frustrating 18-minute ordeal, only to be met with an agent lacking basic courtesy and professionalism. Their aggression and rudeness were deeply disappointing, culminating in being abruptly placed on hold without a chance for resolution. Naturalizer, your products speak volumes of your dedication to craftsmanship, but customer service is the lifeline of any business. As a loyal customer disheartened by this encounter, I implore you to revisit your service standards and ensure that every interaction reflects the excellence synonymous with the Naturalizer name. While I appreciate the quality of your products, regrettably, this experience has deterred me from future purchases. With hope for positive change, a once-loyal patron.

SCAM/ POOR QUALITY/TERRIBLE CUSTOMER SERVICE

I recently had the absolute pleasure of shopping on naturalizer.com, and I could not be more satisfied with my experience. The customer service I received was impeccable—truly a breath of fresh air in a world where quality service can be hard to find. From the moment I placed my order to the day my beautifully crafted shoes arrived, I felt valued and appreciated as a customer. The shoes themselves exceeded my expectations. The quality of the materials used is evident, and the comfort they provide is unparalleled. As someone who prioritizes sustainability, I was pleased to find that the shoes are made with real leather, a testament to Naturalizer's commitment to both craftsmanship and ethical sourcing. The return process was seamless, and I had no issues whatsoever with receiving a refund for the shoes I decided weren't the perfect fit for me. It's refreshing to find a company that places as much emphasis on customer satisfaction as it does on the products it offers. I can confidently say that Naturalizer has gained a loyal customer in me, and I eagerly look forward to my next purchase with them. If you're seeking high-quality, ethically made footwear with exceptional customer service to match, I wholeheartedly recommend giving Naturalizer a try. This is a brand that truly values its customers and the products it creates.

Revitalized My Look with Top-Notch Quality and Exceptional Service!

My exceptional experience with naturalizer.com revitalized my entire wardrobe! Let me share my journey - I discovered their website and was initially hesitant due to a negative review, but I took a chance, and I am beyond thrilled that I did. The stylish shoes I ordered exceeded my expectations, not just in style but also in quality. The genuine leather is of top-notch quality, adding a touch of sophistication to my outfits. However, the shining star of my experience was their exceptional customer service. I had a minor issue with my order, and the Naturalizer team went above and beyond to resolve it promptly and efficiently, leaving me feeling valued as a customer. Their dedication to customer satisfaction truly sets them apart. I can confidently say that Naturalizer has earned a loyal customer in me, and I cannot wait to explore more of their exquisite collection. Thank you, Naturalizer, for revitalizing my look with your exceptional quality and service!

Deeply Disappointed by Naturalizer Customer Service

I can't emphasize enough how disappointed I am with the customer service at naturalizer.com. I had high hopes for their service, but unfortunately, it was the worst experience I've ever had. After waiting on hold for over an hour, I lost all hope of getting assistance. It's clear that their current system is a complete failure. If there was an option to give negative stars, I would.

Transformed from Frustration to Elation: My Naturalizer Experience

When I first visited naturalizer.com, I encountered a frustrating situation that led me to exclaim, "Would give minus five stars if possible…" However, amidst the initial chaos, a glimmer of hope emerged as I embarked on a journey unlike any other. Despite facing what seemed like insurmountable customer service barriers, I was determined to persevere. Hours seemed to pass as I waited endlessly on hold, questioning whether my concerns would ever be acknowledged. Yet, in the depths of my despair, a turning point was reached. Through sheer determination and resilience, I found myself connected with a representative who not only listened attentively but also went above and beyond to address my issues. The transformation from frustration to elation was palpable as my concerns were finally heard and resolved with precision and care. The experience, though tumultuous at first, ultimately left me appreciative of the dedication and commitment demonstrated by the Naturalizer team. What started as a potential disaster morphed into a tale of exceptional customer service that exceeded all expectations. My journey with Naturalizer may have begun with skepticism and disappointment, but it ended with gratitude and admiration for a company willing to go the extra mile for its customers. Thank you, Naturalizer, for turning a negative into a positive and for proving that exceptional service can triumph even in the face of adversity.

Wish I had checked reviews..these…

I recently had the pleasure of purchasing a pair of Grey Suede Sneakers from Naturalizer, and I couldn't be happier with my decision. The first thing I noticed was the incredible comfort these shoes provided. The cushioning inside is so soft and supportive, making it feel like I'm walking on clouds. Unlike other sneakers I've owned in the past, these ones have exceptional workmanship. I can tell that the materials used are of the highest quality, and the attention to detail is evident in every stitch. Even after wearing them for hours, my feet never felt sore or uncomfortable. One of the things I appreciate the most about these sneakers is how breathable they are. Even on hot days, my feet stay cool and dry, preventing any unpleasant sweating or discomfort. I'm so glad I came across these sneakers, and I can confidently say that they've exceeded my expectations in every way. If you're looking for stylish, comfortable, and well-made sneakers, I highly recommend giving Naturalizer's Grey Suede Sneakers a try. Trust me, you won't be disappointed!

Wish I had checked reviews..these…

My review for naturalizer.com Wish I had checked reviews..these sneakers are the worst. Inside no cushion just bad workmanship. Hr after removing feet still hurt. Hot and gross. Don't buy Grey Suede Sneaker!

Ordered shoes for a trip paid expedited…

I recently had an unforgettable experience with naturalizer.com that I feel compelled to share. I urgently ordered a pair of shoes for an upcoming trip and paid for expedited shipping, only to find out that my order didn't arrive as expected. Feeling disappointed and frustrated, I reached out to their customer service team, only to be informed that my order had been sold to someone else and would have to be canceled. I was taken aback by this turn of events. It was deeply disappointing to encounter such a mismanagement of stock and shipping processes. This experience left me feeling let down and inconvenienced, especially given the urgency of my purchase. It's crucial for businesses to prioritize effective management of their inventory and shipping to ensure that customers can rely on timely deliveries, especially when expedited shipping is paid for. This experience has certainly made me apprehensive about making future purchases from naturalizer.com. In sharing my experience, I hope that naturalizer.com can address these issues and improve their processes, ensuring that no other customer goes through a similar disappointment. As a consumer, it's vital to feel valued and respected, and I trust that naturalizer.com will take the necessary steps to enhance their services for the benefit of their customers.

Ordered footwear for a visit paid expedited…

My evaluate for naturalizer.com Ordered footwear for a visit paid expedited transport the order didnt come and after I known as they stated they must cancel it as a result of the offered the all prepared paid for footwear to another person. I used to be shocked it needs to be sone of the worst administration of a inventory and transport division I've ever seen.

Terrible Quality and Customer Service Resolution

Disappointing Quality and Unbelievable Customer Service Let me start by saying that my experience with naturalizer.com and their Merira Graphene Honeycomb Vaginal Tightening & Body Shaping Briefs was beyond disappointing. Initially, I was incredibly enthusiastic about trying out these innovative briefs and decided to purchase a pack of 8. However, the excitement quickly turned into frustration as I encountered numerous issues with both the product and the customer service. First and foremost, the quality of the product left much to be desired. Despite ordering a medium size, I received an assortment of sizes with no clear markings to distinguish them. This blatant oversight was not only inconvenient but also incredibly frustrating. To make matters worse, while 2 of the items exhibited the advertised black dot-like item in the v-mesh inside the briefs, the remaining 6 did not. This inconsistency in the product further added to my dissatisfaction. When I reached out to the company to address these issues, the response I received was utterly unbelievable. Instead of offering a reasonable solution, I was offered a mere 40% discount on a product that was far from meeting my expectations. Alternatively, I was given the option to return the items to China at my own expense in order to receive a full refund. This lackluster resolution fell short of rectifying the situation, as it failed to account for the inconvenience and disappointment caused by the substandard product and the company's error. What's even more astounding is the fact that the company discouraged me from returning the items due to the purported risk of them getting lost in transit. Additionally, their assertion in an email that these briefs are one of their best-selling products, while possibly true, did nothing to mitigate the poor customer service I experienced. In essence, my interaction with naturalizer.com left me thoroughly disheartened, and I strongly advise against considering this item from this particular company. The overall quality of the product was disappointing, and the customer service resolution provided was nothing short of incredulous. Ideally, a company of their stature should have promptly addressed the issues, whether by ensuring the shipment of a quality product or covering the shipping costs associated with a return, coupled with a full refund. In conclusion, my experience with naturalizer.com and their Merira Graphene Honeycomb Vaginal Tightening & Body Shaping Briefs was a tremendous letdown. It's disheartening to see a product with such potential being marred by subpar quality and inadequate customer service. As a result, I would caution potential customers against purchasing this item from this company.

Nothing Received!

While browsing for a new pair of boots, I stumbled upon naturalizer.com and was immediately drawn to their stylish collection. Excited to receive my order, I eagerly awaited its arrival. However, after a few days, I noticed that the tracking information hadn't been updated since the initial confirmation. Feeling concerned, I decided to reach out to the company for an update on my order. To my disappointment, I found it challenging to get in touch with a representative during regular business hours. Despite my persistent efforts, I couldn't seem to connect with anyone to discuss the matter. Frustrated and feeling like I had hit a dead end, I made the difficult decision to initiate a credit card dispute to reverse the charges. The entire experience left me feeling disappointed and disheartened, especially since I had been looking forward to enjoying my new boots. Overall, my experience with naturalizer.com has been extremely frustrating, and I hope that the company takes steps to improve their customer service and communication in the future.

Unparalleled Customer Service!

Upon browsing through various online retailers for a pair of boots, I stumbled upon naturalizer.com. I must say, it was one of the best decisions I made in a while! Placing my order for a stylish pair of boots on January 6 filled me with excitement. However, a few days later, I encountered a slight hiccup in the shipping process. After receiving the shipping confirmation email on January 9, I eagerly tracked my package, only to find that it was still awaiting carrier pick-up even after 12 days. Feeling a bit anxious, I decided to reach out to customer service for assistance. Unfortunately, during my attempts to contact them, I faced some challenges with the phone lines indicating that the company was closed. This unexpected roadblock left me feeling frustrated and helpless. Despite the initial setback, I remained hopeful and navigated through the situation by taking the necessary steps. I eventually made the difficult decision to initiate a credit card dispute to reverse the charges for the undelivered boots. Although my experience had its challenges, the outstanding customer service at naturalizer.com truly shined through. The support and assistance I received in resolving the issue were unparalleled. The dedication of the customer service team in addressing my concerns left a lasting positive impression on me. In the end, while I may not have received the boots I initially ordered, the exceptional customer service exhibited by naturalizer.com has truly won me over. I am grateful for their prompt and efficient handling of my situation, showcasing their commitment to customer satisfaction. I look forward to future interactions with this reputable company and highly recommend their services to others.

You can literally read any of these…

I used to be skeptical about online shopping after a terrible experience with another retailer. However, Naturalizer completely changed my perspective. I was initially drawn to their stylish footwear on social media but hesitated due to past disappointments. After reading genuine customer reviews on their website, I decided to give them a chance. The buying process was seamless, and my order arrived promptly. The quality of the product exceeded my expectations, and I couldn't be happier. The best part was that the reviews on their site truly reflected the experiences of real customers, unlike my previous encounters. I'm beyond delighted with my purchase from Naturalizer, and I can't recommend them enough. If you're looking for authenticity and reliability, this is the brand for you. Thank you, Naturalizer, for restoring my faith in online shopping!

Every Word Rings True – My Honest Reflection on naturalizer.com

As a skeptic of online reviews, I stumbled upon naturalizer.com with a mix of hope and hesitation. Little did I know that my curiosity would unveil an unsettling truth. The negative feedback echoed a haunting resemblance to my own experience. The familiar tale of lost orders, deafening silence, and unmet expectations played out before my eyes. In a stroke of irony, a simple search led me to discover the same product, nestled on Walmart's shelves at a fraction of the cost. Doubt gnawed at me; was I a victim of a well-crafted facade? The lack of transparency clouded my judgment, and doubts of legitimacy clouded my mind. The facade extended beyond the missing items; suspicion laced my thoughts as I delved into the authenticity of on-site reviews. The absence of genuine feedback from discerning customers cast a shadow of doubt. Images of unassuming women adorned in products they never received painted a picture of deceit. Disappointment engulfed me as I faced the harsh reality of relying on misleading advertisements. The allure of Facebook promotions proved to be a siren call, leading me astray into murky waters. The regret of succumbing to temptation lingered as I grappled with disputed charges, left empty-handed and disillusioned. The revelation struck me profoundly; the stark absence of impartial reviews beyond the company's domain raised suspicion. The glaring incongruity of positive feedback magnified the charade, shattering any semblance of trust. In hindsight, the veil of deception lifted, revealing a stark contrast between fabricated praise and genuine testimonials. Every word I stumbled upon resonated with undeniable truth, painting a vivid portrait of skepticism turned reality. My journey with naturalizer.com, though marred with disillusionment, serves as a poignant reminder of the importance of authentic feedback and vigilant discernment. In a sea of false promises, my experience stands as a testament to the power of transparency and unwavering honesty.