Users Voice for Nautica

70% users rated Terrible
22% users rated Poor
0% users rated Average
3% users rated Very Good
4% users rated Excellent
Pie Chart Review Representation for Nautica
Nautica Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 05 Jan 2019

Last updated by on 12 Mar 2023

"Hi There! My name is Tanya Djavadzadeh. I am a social media strategist who has been helping build pages in the political and film industry."
Sep 2022 5 4.8 2.3 5 4.4 4.4
Oct 2022 5 4.8 3.6 5 4.4 4.6
Nov 2022 5 4.9 5 5 2.7 4.2
Dec 2022 5 5 1.8 5 5 5
Mar 2023 1 4.8 5 5 4.6 3.6
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Detailed Nautica Review by

Introduction

Nautica.com is an American fashion brand that was founded in 1983. The company offers a wide range of clothing and accessories for men, women, and children, as well as home goods. Nautica is known for its classic nautical-inspired designs, high quality, and affordable prices. Their online store, Nautica.com, allows customers to shop from the comfort of their own homes and offers a seamless shopping experience.

Pros and Cons

Pros:
  1. Wide range of products to choose from
  2. High-quality products at affordable prices
  3. Easy-to-navigate website
  4. Free shipping on orders over $50
  5. Easy returns and exchanges
Cons:
  1. Some items may be pricier compared to other brands
  2. Limited customization options
  3. Inconsistent customer service

User Experience

Nautica.com provides a user-friendly experience. The website's interface is clean and easy to navigate, with intuitive menus, search bars, and product filters. The website is also mobile-responsive, allowing for an easy shopping experience on smartphones and tablets.

Pricing and Value for Money

Nautica.com offers a wide range of products at competitive prices. The prices are affordable, and the quality of the products justifies the price. Nautica also offers numerous discounts and promotions throughout the year, making their products even more affordable.

Alternatives

Some alternatives to Nautica include Polo Ralph Lauren, Tommy Hilfiger, and Lacoste. These brands offer similar nautical-inspired designs at similar price points.

Customer Service

Nautica's customer service can be inconsistent, with some customers reporting excellent service and others reporting subpar experiences. However, the company offers easy returns and exchanges, making it easy for customers to rectify any issues they may encounter.

Product Quality and Selection

Nautica offers high-quality products made with premium materials. Their selection of clothing and accessories for men, women, and children is extensive, and their home goods selection is also impressive.

Website Usability

Nautica.com is easy to use and navigate, with intuitive menus, search bars, and product filters. The website is also mobile-responsive, allowing for an easy shopping experience on smartphones and tablets.

Returns and Exchanges

Nautica offers easy returns and exchanges. Customers can return or exchange their purchases within 30 days of purchase, as long as the item is unused and in its original condition.

Promotions and Discounts

Nautica offers numerous discounts and promotions throughout the year, including Black Friday and Cyber Monday sales, discount codes, and email-exclusive offers. Customers can also get free shipping on orders over $50.

Reputation

Nautica has a reputable brand that is synonymous with high-quality nautical-inspired clothing and accessories. Their reputation is further bolstered by their focus on sustainability and ethical practices.

Payment Options

Nautica.com accepts all major credit cards, as well as PayPal and Apple Pay.

Loyalty Programs

Nautica offers a loyalty program called the Anchor Rewards program. Members can earn points for purchases and other activities, such as writing product reviews and following Nautica on social media. Points can be redeemed for discounts and other rewards.

Customer Reviews

Nautica.com features customer reviews for most products, allowing customers to make informed purchasing decisions. The reviews are honest and informative, providing insight into the product's quality, fit, and sizing.

Community Involvement

Nautica is committed to sustainability and ethical practices, partnering with organizations such as Oceana and Urban Impact to promote responsible environmental practices. The company also promotes diversity and inclusivity, featuring models of various races, sizes, and ages on their website.

Shipping and Costs

Nautica offers free shipping on orders over $50. Standard shipping is $8, and expedited shipping is available for an additional fee. International shipping is also available at an additional cost. In conclusion, Nautica.com offers a seamless shopping experience and high-quality nautical-inspired products at competitive prices. With an extensive selection of clothing and accessories for men, women, and children, as well as home goods, Nautica is a great option for anyone looking for classic, high-quality products at affordable prices. Their commitment to sustainability and ethical practices further adds to their appeal, making Nautica a great choice for conscientious consumers.

Nautica Recent User Reviews

User Rating

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Reviewer Name: Kathy Houston

Review Submission Date: 2022-12-20

Review Title: Don’t stand be behind their products
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Review Description: I ordered 2 sweatshirts that I received, tried on and put away as I live in Florida and it was too warm to wear them. I got them out later and wore one and washed it. It became very misshapen and no longer fit right. I was not about to try the other one. I asked to return and they said I was past 30-day return policy so had no option to send back now. Way to not stand behind your product! Will never buy from them again.

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Reviewer Name: Sanjiv Suri

Review Submission Date: 2022-11-16

Review Title: false advertising 20 % off $150+ in Sales…
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Review Description: The is a promotion for 20 % off orders of $150+But apparantly it does not apply to any items on sale (or clearance) 95% of the items are on sales. Talked to the supervisor - no help, This is Totally false advertising. The should mention the 20 % off is for regular priced items. Just wasted 2 hours on false advertising. Sam

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Reviewer Name: Chad Rogers

Review Submission Date: 2022-10-25

Review Title: Can't go lower than 0 of I would
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Review Description: Can't go lower than 0 of I would. Long story short, they don't deliver items. Then you are supposed to wait a month to see if you get it. Order Polo or Columbia. At least you will get what you ordered that way.

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Reviewer Name: Arumugam

Review Submission Date: 2022-07-27

Review Title: Worst Customer Service and eCommerce site.
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Review Description: I tried placing an Order using Nautica gift card, there was an error message that we could not process your order (actual reason was not provided) and it pulled all the money from my gift card. Requested customer service to provide refund, they created an SR and no one have the courtesy to send me a replacement gift card. Whenever I called customer service, they say the SR is under processing but no progress made. I will never buy anything from Nautica.com again.

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Reviewer Name: Marci Turbeville

Review Submission Date: 2022-07-07

Review Title: Terrible return policy watch was…
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Review Description: Terrible return policy watch was defective the sent me a new one which I was charged for. The said once watch was returned I would receive refund. It has been 3 weeks since I returned it no refund. I did live chat what a joke on my phone for about an hour. Still no refund they wanted tracking number which I have but not with me so once I get home from vacation I will call with that. Wish me luck very irritated!!!

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Reviewer Name: paul p

Review Submission Date: 2022-05-14

Review Title: The polo shirt I purchased shrank…
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Review Description: The polo shirt I purchased shrank severely after the first wash, which was in cold water. Now instead of a large, the size is somewhere between and medium and a small! The web site chat was not useful. I called the phone number, and nobody was there. I left a voice mail to call or email me.

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Reviewer Name: Prashant Pujara

Review Submission Date: 2022-04-28

Review Title: I wish there was 0 stars to review
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Review Description: I wish there was 0 stars to review. It was my 1st order and 1 of the item I wanted to return, but for a product of $14 they wanted me to pay shipping which should be only through FedEx of UPS which is more than the cost of the product. SHAME on NAUTICA for such customer service which is worst than any companies doing online services in the entire USA

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Reviewer Name: Quynh Hoang

Review Submission Date: 2022-04-08

Review Title: The worst customer service
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Review Description: I bought and returned the polo as it didn’t fit me well. I returned it on Feb 2022 and until now April 2022, I have not received the money back. Nautica is the company with the worst customer service that I have worked it. I called 8 times and the problem has not been solved. They want to steal the money from me. It’s not worth my time and money to buy from this company. This is the first and last time that I bought clothes from Nautica.

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Reviewer Name: John

Review Submission Date: 2021-12-28

Review Title: Their web site is very annoying
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Review Description: Their web site is very annoying, pop up after pop up asking if you want 10% off, I’m just about done ever shopping with them again

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Reviewer Name: John

Review Submission Date: 2021-12-28

Review Title: Their web site is very annoying
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Review Description: Their web site is very annoying, pop up after pop up asking if you want 10% off, I’m just about done ever shopping with them again