Users Voice for Nealsyardremedies

33% users rated Terrible
3% users rated Poor
0% users rated Average
2% users rated Very Good
62% users rated Excellent
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Review article published on: 25 Apr 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 2.2 3.9 4.5 4.1 4.4 2.3
Oct 2022 3 4.7 4 3.9 4.4 3.6
Nov 2022 4.7 3.8 4.2 4.1 2.7 5
Dec 2022 5 5 5 5 5 1.8
Mar 2023 4.1 4.2 5 3 4.6 5
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Detailed Nealsyardremedies Review by

Introduction

Neal's Yard Remedies is a UK-based company that aims to bring natural, organic, and ethical skincare and beauty products to consumers worldwide. The brand boasts of an impressive collection of over 200 natural and organic skincare products, ranging from facial and body care to aromatherapy and remedies. They are dedicated to producing affordable, high-quality beauty products without harming the environment or animals during the production process.

Pros and Cons

Pros:
  • Wide range of natural and organic skincare products
  • 100% vegetarian and ethically-sourced ingredients
  • Cruelty-free certification by Leaping Bunny and PETA
  • Carbon-neutral company
  • Free UK standard delivery on orders above £40
Cons:
  • Expensive compared to other high street brands
  • International shipping can be costly

User Experience

Neal's Yard Remedies' website is user-friendly and easy to navigate. The homepage showcases new, popular, and best-selling products, and you can easily find what you're looking for by using the search bar or filtering categories. The website has a crisp and clean design that makes it easy to use for any age group or digital competency level.

Pricing and Value for Money

Neal's Yard Remedies' products come at a premium price compared to high street brands, but their products are high-quality and made from natural and organic ingredients that make them worth the investment. They offer regular promotions and discounts that make their products more affordable, and their loyalty program offers redeemable points for every purchase, which can be used to buy more products.

Alternatives

Neal's Yard Remedies' alternatives include companies such as The Body Shop, Lush, and Kiehl's. These brands also offer natural and organic skincare products, albeit with varying prices and ethical standards. However, Neal's Yard Remedies' commitment to using only natural and organic ingredients sets them apart from most of their competition.

Customer Service

Neal's Yard Remedies has excellent customer service. They have a chatbot available on their website that responds to customer inquiries quickly, phone support, and an email address to reach their support team. Customers can also visit their retail stores to get in-person assistance.

Product Quality and Selection

Neal's Yard Remedies' products are of excellent quality and made using only natural and organic ingredients. They have an extensive product range that caters to various skincare requirements, including facial and body care, essential oils, and aromatherapy. They prioritize ethical sourcing of their ingredients, and all their products are vegetarian and cruelty-free certified.

Website Usability

Neal's Yard Remedies' website is easy to use, mobile-friendly, and offers an inclusive buying experience. They have incorporated various filters that make searching products easy, and have a clean and simple interface that makes purchasing products seamless.

Returns and Exchanges

Neal's Yard Remedies offers a no-questions-asked return policy within 28 days of purchase, provided the product is unused and in the original condition. Customers can either exchange their product for another or get a full refund of the purchase price.

Promotions and Discounts

Neal's Yard Remedies offers regular promotions and discounts through their website and email newsletters. They have various discounts ranging from percentage discounts, free products with a purchase, and free delivery on certain thresholds. They also have a loyalty program that offers redeemable points for subsequent purchases made.

Reputation

Neal's Yard Remedies is a reputable brand known for producing 100% natural and organic skincare and beauty products that are ethically produced. Their commitment to being a carbon-neutral company and having certifications from cruelty-free organizations makes them an exceptional beauty company.

Payment Options

Neal's Yard Remedies accepts various payment options, including credit cards, debit cards, PayPal, and Klarna. All transactions made on their website are secure and encrypted to protect customers from fraud.

Loyalty Programs

Neal's Yard Remedies has a loyalty program that offers redeemable points for every purchase made. Customers can accumulate points and redeem them for a discount on subsequent orders. The loyalty program has various tiers with increased benefits as customers move up the ranks.

Customer Reviews

Neal's Yard Remedies' products have overwhelmingly positive customer reviews on their website, with many customers praising the quality of their products and the exceptional customer service they received. They also have reviews available on independent review sites such as Trustpilot, which further demonstrate their reputation for excellence.

Community Involvement

Neal's Yard Remedies is passionate about giving back to the community and has various initiatives aimed at environmental sustainability and social impact. They work with various charities such as Tree Sisters to plant trees and reduce their carbon footprint globally.

Shipping and Costs

Neal's Yard Remedies offers international shipping at varying costs depending on the location. UK standard delivery is free on orders over £40 and takes 3-5 working days. Next day delivery and international delivery options are also available at an additional cost.

Nealsyardremedies Recent User Reviews

User Rating

5 stars

35

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Reviewer Name: Jules

Review Submission Date: 2022-12-16

Review Title: Excellent Customer Service
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Review Description: I order a lot from Neal’s Yard especially at Christmas for my daughters/friends. I had problems this year with 2 damaged/lost items but Sam and a colleague (sorry don’t have a name) were brilliant and reordered the items for me. Many thanks.

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Reviewer Name: Peter Moore

Review Submission Date: 2022-12-15

Review Title: Ordered items as Christmas presents
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Review Description: Ordered items as Christmas presents, the courier unfortunately seems to have misplaced the item, but good customer service still lives here at Neals Yard, thank you to Rosanna for being so helpful and sorting things out, More companies could learn from you.

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Reviewer Name: Jo

Review Submission Date: 2022-12-15

Review Title: I love Neal’s yards stuff
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Review Description: I love Neal’s yards stuff I’ve been using this company for years and it’s helped my skin so much. The delivery are always prompt and in time, I did have a reasoned hippup with an incorrect order but got through to Sam at the customer care team who was super!!!

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Reviewer Name: Tami Carwell-Cooke

Review Submission Date: 2022-12-15

Review Title: Quick resolution to problem
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Review Description: I was expecting a delivery to arrive and twice the courier website stated they were unable to deliver. Upon next checking, the courier stated I had no parcel linked to my address any longer! I emailed Neals Yard directly. Sam was apologetic and reordered my goods. She also added in a couple of extra items as a gesture of goodwill. The courier was clearly at fault here but I was really pleased with Sam and how she dealt with the matter - thanks Sam!

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Reviewer Name: s w

Review Submission Date: 2022-12-15

Review Title: Absolutely beautiful products but…
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Review Description: Absolutely beautiful products but unfortunately one of my body lotions broke during delivery. I messaged Neals Yard , had a lovely email from Sam who has quickly rectified the problem and is sending a replacement.

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Reviewer Name: Vicky

Review Submission Date: 2022-12-14

Review Title: Lost parcel reissued, excellent customer service (esp from Sam)
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Review Description: I’ve shopped with Neal’s Yard for years and always had excellent service. This time, my order got lost in transit (not arriving at the courier). When I emailed customer services, they reissued the same items before they even replied (excellent) plus a couple of free extras. Sam dealt with the issue and was great: efficient and kind. I’m delighted.

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Reviewer Name: Melanie

Review Submission Date: 2022-12-13

Review Title: Order frozen in time
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Review Description: Order ref 2066299 ordered on November 23rdWhere is my order? Yodel have had it since 2nd December!!Thanks++++UPDATE++++I take back the one star now given five as Neals Yard have been very helpful in replacing my lost order, the fault is with the delivery company Yodel who 'lost' my parcel. thank you Neals Yard.

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Reviewer Name: Ruth Hanna

Review Submission Date: 2022-12-13

Review Title: Good service
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Review Description: One of products was broken on delivery, emailed and got a reply back from Sam apologising and sent me out a replacement straight away with extra products, very pleased

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Reviewer Name: Cam McL

Review Submission Date: 2022-12-13

Review Title: I received a leaky package
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Review Description: I received a leaky package and emailed to request either a replacement or refund. Unfortunately, I did not get a reply and it was not until I sent a third email 7 days later that I received a reply.Sam who replied, apologised, explained the situation and was professional during our email conversation. Sam recognised that I had felt ignored and sought to ensure me this was not the case at all. Her response was immediate when she started talking to me and replaced the product along with a gift to acknowledge the inconvenience caused.

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Reviewer Name: JW

Review Submission Date: 2022-12-12

Review Title: Paid money, couriers haven’t received parcel.
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Review Description: 44030 Ordered and paid 26 Nov, confirmation given on 29th. Tracking button for yodel. Yodel haven’t received it. I approached Niel’s yard. They simply sent me the same link to yodel. Ten days later yodel still haven’t received. It’s a Christmas present. I approached Niels Yard again. Nothing but automatic responses since. You’ve had my money, I demand to know when I’m getting my stuff.