Users Voice for Nearlynatural

93% users rated Terrible
7% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
Pie Chart Review Representation for Nearlynatural
Nearlynatural Overall rating
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Pricing
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User Interface
Quality

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Review article published on: 26 Jan 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 4.8 4.4 1.4 4.4 4.2
Oct 2022 1.5 4.3 4.6 1 4.4 3
Nov 2022 1 2.4 4.2 5 2.7 4.4
Dec 2022 5 5 5 2.2 5 5
Mar 2023 1 1.7 3.6 5 4.6 2.2
Line Chart for Rating of peer stores

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Detailed Nearlynatural Review by

Introduction

Nearlynatural.com is an online store that provides artificial plants, trees, and flowers. The company was established in 2002 and has since grown into one of the largest retailers of silk and artificial plants. The website has a user-friendly interface and offers a wide selection of realistic-looking plants and flowers that are perfect for home decor, special events, and corporate settings.

Pros and Cons

Pros:
  • Wide selection of artificial plants, flowers, and trees
  • Realistic-looking products that provide an authentic natural look
  • Affordable prices compared to real plants
  • Easy to maintain, requires no watering or sunlight
  • Appropriate for individuals who have allergies
Cons:
  • May not be suitable for individuals who prefer real plants
  • Initial cost may be higher than the cost of real plants
  • May require occasional cleaning to maintain a natural look
  • May not be completely eco-friendly

User Experience

The website has a sleek design which makes it easy to navigate. There are various filters to help you find the exact product you are looking for, and the product description is detailed and informative. The checkout process is straightforward, and you can track your order once it is shipped.

Pricing and Value for Money

Nearlynatural.com offers artificial plants at an affordable price. The prices vary based on the size and complexity of the product, but generally, they are lower than the cost of living plants. The company offers frequent discounts and deals, providing good value for money.

Alternatives

There are several other online retailers of artificial plants, including Amazon, Wayfair, and Afloral. However, Nearlynatural.com stands out due to its wide selection of realistic-looking artificial plants and high-quality customer service.

Customer Service

Nearlynatural.com provides excellent customer service. The company offers a 100% satisfaction guarantee, and if you are not happy with your purchase, you can return it within 30 days of receiving it. The customer support team is also responsive and helpful.

Product Quality and Selection

Nearlynatural.com offers a vast selection of artificial plants, ranging from flowers, trees, and succulents. The company uses high-quality materials to construct their products, resulting in realistic-looking plants that provide an authentic natural look.

Website Usability

The website is easy to navigate, with a simple layout and clear categories. The website is optimized for mobile devices, making it easy to shop on the go. The filters help you find the exact product you are looking for, and the product description is detailed and informative.

Returns and Exchanges

Nearlynatural.com offers a 30-day return policy for any reason. If you are not happy with your purchase, you can return it for a full refund within 30 days of receiving it. The company covers the cost of return shipping.

Promotions and Discounts

Nearlynatural.com offers frequent promotions and discounts to its customers. The company has a dedicated sale section, where you can find discounted products. Also, signing up for the newsletter provides access to exclusive deals and offers.

Reputation

Nearlynatural.com has an excellent reputation, with positive reviews on various review websites such as TrustPilot and the Better Business Bureau. The company has an A+ rating on the Better Business Bureau, indicating its commitment to customer service and satisfaction.

Payment Options

Nearlynatural.com accepts various payment methods, including credit cards, PayPal, Amazon Pay, and Google Pay.

Loyalty Programs

Nearlynatural.com does not have a loyalty program.

Customer Reviews

Customers rave about the quality and the realistic appearance of the artificial plants. Many customers appreciate the customer service and the fast delivery. However, some customers complained about the packaging and delivery of their products.

Community Involvement

Nearlynatural.com has partnered with various organizations, including the International Justice Mission and the Arbor Day Foundation, to promote social responsibility and environmental conservation.

Shipping and Costs

Nearlynatural.com offers free shipping within the US for all orders over $49.99. The company ships to various countries worldwide but charges shipping fees depending on the destination. Express shipping options are available for an additional fee.

Nearlynatural Recent User Reviews

User Rating

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Reviewer Name: Reuben Ford

Review Submission Date: 2022-12-08

Review Title: Nothing like the picture
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Review Description: Nothing like the picture! Overpriced and poor quality! Save yourselves time and money and shop elsewhere!

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Reviewer Name: Karen

Review Submission Date: 2022-08-28

Review Title: Waste of money
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Review Description: I ordered a wreath for fall and what I received looked nothing like the picture on the website. Nothing but a few leaves attached to a twig backing. As if that wasn’t bad enough, it was carelessly thrown in a cardboard box with no protection whatsoever. How anyone could ship a fragile item like that is beyond me. Got it on sale and it’s not even worth the sale price. If you’re thinking of ordering, don’t!!

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Reviewer Name: Suzanne

Review Submission Date: 2022-08-27

Review Title: In March 2021 I ordered a large silk…
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Review Description: In March 2021 I ordered a large silk palm. It arrived and looked incredibly fake. I called and, remarkably, someone actually picked up. He told me to put it back in the box, take it to UPS and send it back for a full refund. I did that in March 2021. From that point on it was radio silence. It is August 2022 and I am still waiting for my $108 refund. This is a horrible company. I own a business and if I treated my clients this way I would not have a business.

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Reviewer Name: Susan Kuhn

Review Submission Date: 2022-05-25

Review Title: Horrible
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Review Description: Horrible, Horrible Customer Service. I ordered a tree that was Poorly Packaged. As a Result, I received a Heavily Damaged Potted plant. It had a Big hole and a Long crack which I sent pics to the company after I had called. Supervisor was even Worse! They wanted this piece of Crap shipped back to them Before they would Refund or Replace. Are U Kidding Me?

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Reviewer Name: Darcy M

Review Submission Date: 2022-04-08

Review Title: How not to pack fragile items
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Review Description: I ordered a bonsai tree in cermaic vase. The first one arrived in pieces so I requested a fedex call tag and item replacement, noting to be sure to wrap the replacment in bubble wrap because the first one was only held in the box by a piece of tape. Second bonsai arrived today and it's in pieces. Obviously this company doesn't know how to pack fragile items.

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Reviewer Name: Sher Hurlburt

Review Submission Date: 2022-04-06

Review Title: Bought some beautiful geraniums but…
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Review Description: Bought some beautiful geraniums but wanted a bedding flower smaller than 12". Called customer support for help but the person did not know what a bedding plant was. Asked for a supervisor who might be more familiar with flowers and he could not help me without an SKU. Are you kidding? In order words, NO pre-purchase support.

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Reviewer Name: RTK

Review Submission Date: 2022-04-05

Review Title: Give you another product than ordered
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Review Description: Bought 60 cm artificial flower I got a stem of less than 20 cm, and another flower than in the pictures. When I emailed them, they said that international orders can not be returned nor refunded... WHAT?! Total fraud company do not buy here

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Reviewer Name: Ann P

Review Submission Date: 2022-03-22

Review Title: Inferior Product
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Review Description: I ordered an outdoor tree. It was delivered with damaged leaves and looked to be about half the fullness if the picture on the website. It had a 5 star review which is why I ordered it. I wrote a review of the product on the website and followed all guidelines. The company never posted the review. I see now that all the products only show good reviews. Dishonest advertising.

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Reviewer Name: Pam Gowen

Review Submission Date: 2022-03-08

Review Title: Beautiful tree if you like white glue gun glue holding on every leaf.
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Review Description: Paid a lot of money for a tree that was not only missing many leaves, judging by the stubs on the branches, but each and every leaf had a thick coating of white glue gun glue around the base and strings of glue hanging everywhere. This tree wasn't even close to nearly natural.

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Reviewer Name: Susan Lynn

Review Submission Date: 2022-02-09

Review Title: I was very disappointed in the plant I…
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Review Description: I was very disappointed in the plant I ordered and although my review on their site only stated that with the reasons why, they never posted it. They obviously don’t want honest negative reviews. That’s kind of “scammy” to me.

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