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Needink.com is an online retailer that offers high-quality printer ink, toner, and other printing supplies. The company was founded in 2003 and has since grown into a reputable brand that provides affordable products to customers around the US.
Pros:
- The company offers a wide range of ink and toner cartridges at discounted prices.
- Needink provides free shipping on all orders over $49.
- The website offers a user-friendly interface that makes it easy to find and purchase products.
- The company has a 100% satisfaction guarantee on all its products.
- Needink offers exceptional customer service that is available 24/7.
Cons:
- Some customers have reported delayed shipping times.
- The company does not currently offer rewards or loyalty programs.
User Experience:
Needink.com has a clean, intuitive website that is easy to navigate. The homepage prominently displays new products, bestsellers, and deals for customers to take advantage of. The product pages are informative, providing customers with specifications, compatibility information, and item reviews from previous customers.
Pricing and Value for Money:
Needink.com offers competitive pricing on its ink and toner cartridges. Customers can save up to 80% compared to buying from other brands. The company ensures that it provides excellent value for money by offering high-quality products at an affordable price.
Alternatives:
Some alternative retailers to Needink.com include 4inkjets, Carrot Ink, and LD Products. However, Needink separates itself by providing unparalleled customer service, a 100% satisfaction guarantee, and competitive prices.
Customer Service:
Needink.com customer service is top-notch. The company offers support via phone, online chat, and email, and their representatives are always available 24/7 to resolve customer issues. Additionally, Needink's website provides helpful FAQs as well as a blog where customers can discover tips and tricks for printing efficiently.
Product Quality and Selection:
Needink.com provides high-quality ink and toner cartridges that meet the ASTM standards. The company also offers a wide selection of products compatible with various printer brands, including Epson, Brother, Canon, Dell, and HP. Customers can also purchase other printing supplies like paper, cables, and other accessories.
Website Usability:
Needink.com has a clean and straightforward website that's easy to navigate. The homepage displays the best deals and products, making it easy for customers to get what they need. The product pages are informative and have all the necessary information for customers to make an informed decision.
Returns and Exchanges:
Needink.com offers a 100% satisfaction guarantee on all of its products. If for any reason a customer is not satisfied with a purchase, they can return it for a full refund or exchange it. The company also provides free return shipping labels for all returns.
Promotions and Discounts:
Needink.com provides exclusive discounts to its customers through its newsletters, social media pages, and blog posts. The company also offers seasonal promotions and sales, allowing customers to save even more while shopping for their printing supplies.
Reputation:
Needink.com has a solid reputation for providing high-quality products and excellent customer service. The company has an A+ rating with the Better Business Bureau, which indicates that it's a trustworthy and reliable company. Additionally, Needink has positive reviews on various review websites, demonstrating its commitment to customer satisfaction.
Payment Options:
Needink.com accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. The company also provides a PayPal checkout option, allowing customers to pay with their PayPal account balance or linked bank account.
Loyalty Programs:
Currently, Needink.com does not offer any rewards or loyalty programs. However, the company's competitive pricing, excellent customer service, and 100% satisfaction guarantee make it a go-to for shoppers.
Customer Reviews:
Customers have raved about Needink.com's products and customer service. Many have expressed their satisfaction with the affordability of the products and the quality of the ink and toner cartridges. Additionally, the company has received high ratings on review websites like Trustpilot and ResellerRatings.
Community Involvement:
Needink.com has demonstrated its commitment to community involvement by sponsoring schools, youth sports teams, and other community programs. The company is dedicated to giving back and making a positive impact on its customers and their communities.
Shipping and Costs:
Needink.com offers free shipping on all orders over $49. The company also provides standard shipping options for orders below $49 at a flat rate of $4.95. Needink typically processes orders within 24 hours, and shipping times vary depending on the destination. Customers can always track their orders through the company's website.
In conclusion, Needink.com provides excellence in both pricing and customer service. With a 100% satisfaction guarantee, customers can feel confident in the quality of the products they purchase. Needink.com is a go-to for anyone looking for affordable printing supplies.
Review Description: I bought two (2) RP-L-0100XL black ink cartridges from them for my Lexmark Pro 901 printer. I got one (1) page from the first cartridge and 22 from the second. I deep Cleaned both cartridges twice, but it didn't help. I can see the ink in the tank, but it doesn't come out of the sponge at the bottom. I do not care what their claims are, these cartridges DO NOT WORK. I gave them a single star, because I can't give them a zero.
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Reviewer Name: Tom
Review Submission Date: 2021-02-16
Review Title: DO NOT BUY THESE CARTRIDGES
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: I bought two (2) RP-L-0100XL black ink cartridges from them for my Lexmark Pro 901 printer. I got one (1) page from the first cartridge and 22 from the second. I deep Cleaned both cartridges twice, but it didn't help. I can see the ink in the tank, but it doesn't come out of the sponge at the bottom. I do not care what their claims are, these cartridges DO NOT WORK. I gave them a single star, because I can't give them a zero.
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Reviewer Name: Ted Parrish
Review Submission Date: 2020-08-05
Review Title: Inadequate page yield for black.
Customer Support
Pricing
Returns/Refunds
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Review Description: Purchased twin pack black HP 21 and one color for Deskjet 1420D. With font 12 and double spacing, the first cartridge yielded 112 pages, the second cartridge 118 pages...not good enough. Research shows that page yield should average 160-190 pages. I am a writer/author...need better quality.
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Reviewer Name: Ted Parrish
Review Submission Date: 2020-08-05
Review Title: Inadequate page yield for black.
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Purchased twin pack black HP 21 and one color for Deskjet 1420D. With font 12 and double spacing, the first cartridge yielded 112 pages, the second cartridge 118 pages...not good enough. Research shows that page yield should average 160-190 pages. I am a writerauthor...need better quality.
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Reviewer Name: LBR
Review Submission Date: 2020-04-23
Review Title: Will not order again!
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Ordered Epson T802XL High-Yield Ink Cartridge Set (4pack), they did not fit my printer, even though they were the right order numbers cartridges for my printer. Tried to contact without success. Very difficult getting any return info on their website and nothing in the packaging. Won't order from them again.
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Reviewer Name: LBR
Review Submission Date: 2020-04-23
Review Title: Will not order again!
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Ordered Epson T802XL High-Yield Ink Cartridge Set (4pack), they did not fit my printer, even though they were the right order numbers cartridges for my printer. Tried to contact without success. Very difficult getting any return info on their website and nothing in the packaging. Won't order from them again.
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Reviewer Name: Mary Mendoza
Review Submission Date: 2020-03-24
Review Title: Pleased.....
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Pleased.....
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Reviewer Name: Mary Mendoza
Review Submission Date: 2020-03-24
Review Title: Pleased.....
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Pleased.....
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Reviewer Name: Trevor Lewis
Review Submission Date: 2020-01-01
Review Title: Wrong Cartridges and Horrible Support
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: All the cyan, magenta, and yellow cartridges I ordered were the wrong models in the right model boxes and my printer wouldn't accept them (because they were completely the wrong models). I contacted support via email, received an automatic response, and had to wait for a phone call for them to say they would send out the correct cartridges. After almost 3 weeks, I have received no response to my update inquiries and still have not received the correct cartridges.
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Reviewer Name: Trevor Lewis
Review Submission Date: 2020-01-01
Review Title: Wrong Cartridges and Horrible Support
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: All the cyan, magenta, and yellow cartridges I ordered were the wrong models in the right model boxes and my printer wouldn't accept them (because they were completely the wrong models). I contacted support via email, received an automatic response, and had to wait for a phone call for them to say they would send out the correct cartridges. After almost 3 weeks, I have received no response to my update inquiries and still have not received the correct cartridges.