Users Voice for Neimanmarcus

84% users rated Terrible
2% users rated Poor
2% users rated Average
0% users rated Very Good
13% users rated Excellent
Pie Chart Review Representation for Neimanmarcus
Neimanmarcus Overall rating
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User Interface
Quality

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Review article published on: 13 Oct 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 2.8 2.7 4.4 2.4 2.2 4.8
Oct 2022 5 5 4.6 2.6 1.4 4.3
Nov 2022 1 1 4.2 4 1.1 2.4
Dec 2022 5 5 5 5 5 5
Mar 2023 1.1 4.9 3.6 2.6 1.3 1.7
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Detailed Neimanmarcus Review by

Introduction

NeimanMarcus.com is an online luxury retailer that offers an extensive selection of high-end designer fashion items, beauty products, home decor, and more. This website is known for its upscale items and exclusive brands that cater to the elite lifestyle. Founded in 1907, Neiman Marcus has been flourishing for over a century and has become a favorite among the affluent and fashion-forward.

Pros and Cons

Pros:
  • Exclusive designer brands
  • Unique and stylish items
  • Wide variety of products
  • Easy-to-use website
  • Free shipping and returns on most items
  • Excellent customer service
Cons:
  • High price points
  • Limited selection for some categories
  • No international shipping
  • Lack of diversity in product offerings

User Experience

Neiman Marcus provides a seamless and user-friendly shopping experience. The website is easy to navigate and search for specific items. The product pages are well-organized and include detailed information on the item, including multiple images and customer reviews. The checkout process is speedy and efficient, allowing customers to quickly make their purchases.

Pricing and Value for Money

Neiman Marcus is known for its high-end and luxurious products. While their items are on the pricier side, the superior quality and exclusivity of their products warrant the cost. Some products are more reasonably priced than others, and sales and promotions are frequently available for shoppers to take advantage of.

Alternatives

Neiman Marcus' biggest competitors are Saks Fifth Avenue, Bloomingdales, and Nordstrom. Each of these retailers offers an extensive selection of designer brands and luxury products, similar to Neiman Marcus. The pricing and product offerings may differ, so shoppers should compare their options before making a purchase.

Customer Service

Neiman Marcus offers excellent customer service, providing a dedicated team of representatives to handle any questions or concerns. Their customer service line is available 24/7, and shoppers can also contact the team via email or live chat. Neiman Marcus also offers a personal stylist service for shoppers who need assistance with their purchases.

Product Quality and Selection

The products offered on Neiman Marcus are of excellent quality and from exclusive designer brands. Their selection includes fashion items, beauty products, home decor, and more. While some categories have a limited selection, the overall offerings are vast and unique.

Website Usability

The Neiman Marcus website is intuitive and easy to navigate. Shoppers can easily search for products, filter results, and compare options. The product pages are well-organized and include detailed information, making it easy for shoppers to make informed purchases.

Returns and Exchanges

Neiman Marcus offers free returns and exchanges on most items, making it easy for customers to shop with confidence. Items must be returned within 60 days of purchase and must be in their original condition with all tags attached. Some exclusions apply, such as final sale items.

Promotions and Discounts

Neiman Marcus offers frequent sales and promotions, allowing shoppers to save money on high-end products. They also offer a rewards program, the Neiman Marcus InCircle Program, which allows members to earn points for purchases and receive exclusive perks and benefits.

Reputation

Neiman Marcus has a long-standing reputation for providing high-end luxury products and excellent customer service. While some negative reviews have circulated in the past, the majority of shoppers have positive experiences with Neiman Marcus.

Payment Options

Neiman Marcus accepts a variety of payment methods, including credit cards, debit cards, PayPal, and gift cards. They also offer financing options through their Neiman Marcus credit card, allowing shoppers to pay for their purchases over time.

Loyalty Programs

Neiman Marcus offers the Neiman Marcus InCircle Program, which rewards members for their purchases and provides exclusive benefits and perks. Members earn points for every dollar spent and can redeem those points for rewards such as free shipping, exclusive sales, and more.

Customer Reviews

Customers rave about the quality of products and excellent customer service provided by Neiman Marcus. Some reviewers have noted the high price points, but many find the value of the products worth the cost.

Community Involvement

Neiman Marcus is committed to supporting charitable organizations and has partnered with various nonprofits to give back to the community. They also offer the NM x R|Label sustainable fashion line, which promotes eco-friendly and socially responsible practices.

Shipping and Costs

Neiman Marcus offers free standard shipping and returns on most items. They also provide expedited and overnight shipping options for an additional cost. Shipping rates vary depending on the size and weight of the item and the delivery location.

Neimanmarcus Recent User Reviews

User Rating

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Reviewer Name: Lou Speer

Review Submission Date: 2022-12-26

Review Title: Canceled Christmas gifts
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Review Description: Placed an order for Christmas gifts on 12/9, on 12/21 I received an email my order was canceled. I called and was able to have the items ordered again, for delivery after Christmas. I just didn't understand the canceling of my order without any options or notice. I was told the warehouse was overloaded and not able to ship in time for Christmas delivery.

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Reviewer Name: Katherine Houston

Review Submission Date: 2022-12-22

Review Title: Not Dependable and offer no customer service
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Review Description: I ordered 3 items for Xmas presents. One item was backordered, they never sent any notice I had to figure out on my own. Placed a new order paid for overnight shipping I still don't have the item and probably won't receive in time for Xmas. Ordered 3 items as gifts, was billed for 3 and payed for 3, however they only shipped one even though they show all 3 were delivered. I have been unable to get help via phone or email.

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Reviewer Name: Toya

Review Submission Date: 2022-12-22

Review Title: I seriously wish I could give negative…
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Review Description: I seriously wish I could give negative stars. I placed an order on 12/11 and my item still hasn’t been shipped. Customer service sounds like they are working in bed with bad attitude. Also I placed an order on 12/13 and was charged twice for my item. It took 10 days for me to receive my refund. This has been the worst online shopping experience EVER!! So many children will be disappointed Christmas Day. Shame on you Neiman Marcus! Meanwhile you’re being greedy promising things you can commit to.

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Reviewer Name: James Crow

Review Submission Date: 2022-12-22

Review Title: Still trying to take money from me.Just talked to “customer still service”
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Review Description: Just talked to “customer service”. About my moms perfume order for Christmas. They said I’m sorry sir that order has shipped after sending me a 15 percent off of future orders for not delivering before Christmas. If you have a Neiman Marcus credit card shred it.

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Reviewer Name: Danielle Summers

Review Submission Date: 2022-12-21

Review Title: Neiman Marcus doesn't have a support team they claim to have
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Review Description: Impossible to talk to any support and never received any updates on my order. My order was supposed to be delivered two days ago and on the order status page it still says in process. I've tried contacting someone through phone, email, and the chat and there is no response. I'm convinced they don't even have a support team.

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Reviewer Name: KJ

Review Submission Date: 2022-12-21

Review Title: Order never shipped!
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Review Description: I made an order November 20th for boots with overnight shipping. Every few days I get a email saying the shipping date has changed. It’s now a month later and still THE SAME THING. I’ve called and called and keep being told the warehouse is delayed blah blah. I’ve talked to multiple supervisors and have allegedly had tickets submitted to the warehouse for follow up and NOTHING. At this point I’m just going to cancel the order. This is ridiculous. Such a disappointment

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Reviewer Name: Jane Poss

Review Submission Date: 2022-12-16

Review Title: Disgraceful retailer performance
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Review Description: How can a major retailer be so incompetent with its online sales? I keep thinking it has to get better but no it’s like Lucy holding the football. Epic fail, time and again. Stick with Saks, Bloomingdale’s, Bergdorf.

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Reviewer Name: William

Review Submission Date: 2022-12-16

Review Title: Received order of Tom Ford Cologne…
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Review Description: Received order of Tom Ford Cologne shipped by FedEx. Package contained no product, just wrapping paper. Bottom of package had been opened and resealed with clear tape. As of yet NM has been unhelpful in a refund or product replacement. My NM card was charged for the purchase.W. Watson

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Reviewer Name: Pierre Robinson

Review Submission Date: 2022-12-14

Review Title: Delayed Shipping, No Explanation
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Review Description: I purchased an item from Neiman Marcus website and paid for Next Day Shipping. It has been 3 business days, and my order hasn't shipped. Customer Service response was simply there is nothing we can do regarding our delays caused by our warehouse.

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Reviewer Name: Susan Esselman

Review Submission Date: 2022-12-14

Review Title: Neiman’s where’s my stuff???!!
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Review Description: Wow looking at the other complaints it seems like Neman’s is just flat out ripping people off this year! I am in the same boat. I can’t get any status on my order even after sending emails. It’s taking almost two weeks and still hasn’t shipped. NM screwed me over on a purchase 15 years ago and I haven’t shopped there since. I should’ve known that nothing has changed and they’re still a crappy company.

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