Users Voice for Neiwai

100% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
Pie Chart Review Representation for Neiwai
Neiwai Overall rating
Customer Support
User Interface

Rate Neiwai Coupons Store

Customer Support
Click to Rate
Click to Rate
Click to Rate
User Interface
Click to Rate
Click to Rate

Review article published on: 29 May 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
May 2022 5 5 5 5 5 5
Jun 2022 5 5 5 4.7 5 4.8
Jul 2022 5 1.2 3.9 4.8 4.5 4.6
Aug 2022 5 1.5 4 4.8 4.3 4.3
Mar 2023 1 1.2 4.4 4.5 4.8 4.5
Line Chart for Rating of peer stores

Detailed Neiwai Review by

Introduction is a Chinese-based clothing company that specializes in comfortable and sustainable lingerie, loungewear, and swimwear for women. They pride themselves on providing comfort, functionality, and style for their customers.

Pros and Cons

Pros: offers a wide range of sizes, including plus sizes, and their clothing is environmentally friendly. They also offer free shipping on orders over $100 and have a good return policy. Cons: The prices may be a bit higher than some other lingerie brands, and the sizing may be inconsistent for some customers.

User Experience's website is easy to navigate and has a minimalist design that reflects the brand's focus on simplicity and sustainability. Customers can filter their search results based on size, color, and category to find the perfect lingerie or loungewear.

Pricing and Value for Money

Prices for's products are mid-range, with sustainable materials and ethical manufacturing driving up the costs. Some customers may find the prices a bit steep, but overall, the quality and sustainability of the products justify the price point.


Alternative brands to include Lively, Aerie, and Agent Provocateur. Each of these brands offers its unique style and degree of sustainability.

Customer Service's customer service is reliable and responsive. Customers can contact them via email, live chat, and phone, and they're available 24/7 to answer questions, provide advice, or solve problems.

Product Quality and Selection has a wide selection of lingerie, loungewear, and swimwear that runs the gamut from simple and elegant to bold and daring. The products are made from high-quality materials and are well-constructed for maximum comfort and durability.

Website Usability

The website is easy to use and has a clean, minimalist design that makes it easy to navigate. It's also optimized for mobile devices, so customers can shop from anywhere.

Returns and Exchanges's return policy is quite generous. Customers can return items within 30 days of purchase for a full refund or exchange, as long as the items are in their original condition.

Promotions and Discounts occasionally offers promotions and discounts to customers, such as free shipping for orders over $100 or discounts on select products. They also have a loyalty program that rewards customers with points for every purchase.


Overall, has a positive reputation for providing quality, sustainable lingerie and loungewear. Customers appreciate the brand's focus on comfort and sustainability and are mostly satisfied with the products.

Payment Options accepts several payment options, including major credit cards, PayPal, and Apple Pay. This makes it easy for customers to pay securely and conveniently.

Loyalty Programs has a loyalty program that rewards customers with points for every purchase. Customers can redeem these points for discounts or exclusive products.

Customer Reviews

Customer reviews for are generally positive, with customers praising the quality and comfort of the products. Some customers have experienced sizing issues, but overall, most are satisfied with their purchases.

Community Involvement is involved in several initiatives that promote sustainability and ethical manufacturing, such as using recycled materials and partnering with ethical factories. They also support several charities that focus on women's health and education.

Shipping and Costs offers free shipping on orders over $100, and shipping costs for orders under $100 are reasonable. Customers can also choose from several shipping options, including standard and expedited shipping.

Neiwai Recent User Reviews


Reviewer Name: Hula

Review Submission Date: 2021-12-05

Review Title: Bad experience won’t come again
Customer Support   



User Interface          


Review Description: Bad experience won’t come again. I ordered two bra and they charged $25 USD shipping fee so I thought it should be ship from the US to Canada. But they shipped from China, it’s been two weeks, I still wait for it.They have no customer service at all. Bad experience and expensive products. Not worth it.



Related Store

Related Categories