Users Voice for Netflix

56% users rated Terrible
9% users rated Poor
6% users rated Average
3% users rated Very Good
25% users rated Excellent
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Netflix Overall rating
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User Interface
Quality

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Review article published on: 29 Oct 2019

Last updated by on 09 Mar 2023

"I am Vrushali Rakhunde and when you ask me about a film's story be ready for spoilers and an interesting experience."
Sep 2022 1.2 4.1 4.5 5 3.7 3.9
Oct 2022 2 3.9 3.6 1 2.5 4.7
Nov 2022 1.8 4.1 4.4 5 3 3.8
Dec 2022 5 5 5 5 5 5
Mar 2023 1.8 3 4.1 2 5 4.2
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Detailed Netflix Review by

Introduction

Netflix is a streaming service that revolutionized the entertainment industry. Founded in 1997, it started as a DVD rental company and later shifted to online streaming in 2007. Today, Netflix is available in more than 190 countries and has over 200 million subscribers. It offers a vast collection of TV shows, movies, documentaries, and more, making it a go-to platform for binge-watchers.

Pros and Cons

Pros:
  • Great selection of TV shows and movies.
  • Original content that hits a home run.
  • Ad-free streaming experience.
  • The ability to create multiple profiles for different viewers.
  • Offline viewing feature enables users to watch Netflix content on the go.
Cons:
  • Some regions have limited content availability due to licensing restrictions.
  • Content rotation, with shows and movies leaving the platform after a certain period.
  • No live content, such as news and sports.
  • Compared to other streaming services, it may appear relatively expensive.

User Experience

Netflix has an intuitive user interface that allows for easy navigation. The platform is compatible with a wide range of devices, including smart TVs, smartphones, and gaming consoles. It offers high-quality video streaming and excellent buffering speeds. Users can personalize their profiles, organize their watchlists, and receive content recommendations based on their viewing history.

Pricing and Value for Money

Netflix offers three subscription tiers:
  • Basic: $8.99/month
  • Standard: $13.99/month
  • Premium: $17.99/month
Each tier has its perks, with the premium tier allowing for the use of up to four screens simultaneously and access to ultra HD resolution. While it may seem relatively expensive compared to other streaming services, it provides value for money, given its high-quality content and ad-free experience.

Alternatives

While Netflix remains a popular streaming service, alternatives include Amazon Prime Video, Hulu, Disney+, HBO Max, and YouTube TV. All these platforms have their unique content, pricing, and features that cater to different user preferences.

Customer Service

Netflix has a responsive and efficient customer support team that is available around the clock. Users can contact customer service through email, live chat, or phone. Additionally, the platform has a robust FAQ section that addresses most common issues.

Product Quality and Selection

Netflix boasts a vast collection of high-quality TV shows and movies from various genres, including drama, comedy, thriller, and science fiction. It curates its collection of content with a focus on relevance to different regions and viewing trends. Additionally, the platform invests heavily in its original content, producing critically acclaimed shows such as Stranger Things, Narcos, and The Crown.

Website Usability

Netflix has a user-friendly website that allows for easy account management, including subscription upgrading, billing management, and viewing history. The site's design is simple, uncluttered, and has a consistent experience across different devices.

Returns and Exchanges

Netflix's returns and exchanges policy is straightforward. Users can cancel subscriptions at any time without any penalty. However, refunds are not available for any unused portions of the subscription. When a user cancels their subscription, the platform disables access to content after the current billing period ends.

Promotions and Discounts

While Netflix does not typically offer promotions or discounts, it has a referral program that rewards users when they invite friends to join the platform. When a friend subscribes using the referral link, the referring user receives a free month of service.

Reputation

Netflix has a sterling reputation, having transformed the streaming landscape significantly over the years. It has won numerous awards and accolades and has consistently delivered high-quality, engaging content that keeps viewers coming back for more.

Payment Options

Netflix supports various payment methods, including credit and debit cards, PayPal, and gift cards. The platform also allows users to pay through their mobile phone account in specific regions.

Loyalty Programs

Netflix does not have a loyalty program per se, but it rewards subscribers who have been with the platform for more extended periods with a personalized recommendation feature that provides them with more relevant content.

Customer Reviews

Netflix has garnered an overwhelmingly positive response from its customers, with many praising its extensive collection of high-quality shows and movies, user-friendly interface, and personalized recommendations.

Community Involvement

Netflix has engaged in several initiatives aimed at supporting its community through humanitarian and environmental causes. The platform has partnered with several non-profit organizations, including the World Wildlife Fund and UNICEF.

Shipping and Costs

Netflix does not involve shipping, as it is a digital-only platform. The costs associated with the service are the subscription fees, with no additional expenses. In conclusion, Netflix is a fantastic streaming service that offers a wide range of high-quality content, making it a popular platform among viewers worldwide. Despite some minor cons, it provides users with a premium streaming experience worth its pricing. Its excellent reception from customers attests to the platform's success in delivering a top-tier viewing experience.

Netflix Recent User Reviews

User Rating

5 stars

48

4 stars

17

1 stars

146

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Reviewer Name: Benjamin Davies

Review Submission Date: 2022-12-26

Review Title: WHY OH WHY have Netflix killed off any…
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Review Description: WHY OH WHY have Netflix killed off any possibility of Season Two of First Kill? I was a massive fan of the show…I can see why many people would say it’s a female version of Buddy The Vampire. Slayer but it was still a brilliant show. Can’t believe Netflix has the audacity to kill off a fan favourite show

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Reviewer Name: James Oliver

Review Submission Date: 2022-12-26

Review Title: no ad free affordable way
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Review Description: they recently removed an affordable way to watch netflix and replaced it with a pay to watch ads version. This is absolutely aboherrnt especially during the cost of living crisis, i will absolutely not be supporting this abysmal company for putting their lower class viewers at the bottom of the pile as per usual

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Reviewer Name: Ayaan H

Review Submission Date: 2022-12-25

Review Title: Boring movies/series
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Review Description: Boring movies/series, some are okay but most are just too boring, plus it's very outdated and deletes the best movies, for example in my opinion spider-man homecoming was one of the best movies i had ever watched and the justice league and where is it now? GONE! Most of the movies are from 1990's or 2020.It could use a lot of improvement. It's a SCAM.

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Reviewer Name: TONNA COPELAND

Review Submission Date: 2022-12-25

Review Title: Fraud
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Review Description: Netflix does what they want to do. Ive had netflix for years and have had the same basic ass account and i go into my subscription to look at it and lo and behold the sneaky greedy grubs have me on the plan for $20.. first of all the content will never be worth $20 and i ONLY do it for the kids but damn netflix.. yall hard up like that jacking people for their money..EVERYBODY THAT READS THIS CHECK YOUR SUBSCRIPTION!!! Netflix may have taken it upon themselves to steal YOUR money by changing the plan YOU CHOSE.. smh and they did it months ago...

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Reviewer Name: James Green

Review Submission Date: 2022-12-24

Review Title: Matilda Netflix release around the…
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Review Description: Matilda Netflix release around the world 25th Dec 2022 Matilda Netflix release UK & Ireland TBA summer 2023 Why Ripoff Netflix - I will cancel

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Reviewer Name: ashley niewiadomski

Review Submission Date: 2022-12-24

Review Title: Inconsiderate customer helper
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Review Description: I got a uch a rude person that didn’t listen to my issue before telling me to reset my password. I asked him to listen to my concern before speaking over me and he got an attitude. Hopefully the service doesn’t falter, and I won’t have to talk to them again bc it was a horrible person with a crap attitude to deal with.

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Reviewer Name: Paul

Review Submission Date: 2022-12-23

Review Title: Subscription cancelled
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Review Description: Subscription cancelled, i will not give a penny to any company who promotes those self obsessed toxic parasites harry and megan

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Reviewer Name: Randy Clark

Review Submission Date: 2022-12-22

Review Title: Netflix
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Review Description: Netflix, awesome job with new Wednesday series. Absolutely found the only young lady that could only be Wednesday Addams. Keep this up

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Reviewer Name: Ben Stocks

Review Submission Date: 2022-12-21

Review Title: Netflix Customer Service 0203-290-4223 UK
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Review Description: Netflix Customer Service 0203-290-4223 UK. If you have any support in your new account login in your Netflix Account you can call this number and resolve your all type technical issue.

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Reviewer Name: Alex Dobson

Review Submission Date: 2022-12-20

Review Title: Stop cancelling good shows
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Review Description: I love watching netflix series but they keep cancelling really good shows. They seem to cancel them of no one watches within a month, but it's a streaming service with loads of stuff on their so it takes people time to go through everything. Two shows that I have really enjoyed have been cancelled because views were low after a month. and yet we have been given other things that are just so crap! stupid series like the order is still there whilst shows like first kill, van helsing, winx saga, all get cancelled!

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