Newchic.com is a global online fashion retailer that offers affordable fashion and lifestyle products catering to both men and women. It was founded in 2015, with the aim to make fashion accessible for everyone.
Pros and Cons
Pros:
- Offers a wide range of stylish and affordable products.
- Provides free shipping on orders above $49.
- Offers a 15-day return policy.
- Provides a comprehensive sizing guide to help customers make informed purchases.
Cons:
- Delivery might take longer than expected due to the global pandemic.
- The website sometimes experiences technical glitches.
- The return policy is not applicable for certain items including swimwear and lingerie.
User Experience
Newchic.com has an intuitive user interface that is easy to navigate. The website provides a comprehensive search bar that enables customers to filter their search results based on various preferences. The product pages contain detailed descriptions, images, and customer reviews that help customers make informed decisions.
Pricing and Value for Money
Newchic.com offers affordable products that are of good quality. It provides regular discounts and promotions, making its products even more accessible. Customers can also avail of the loyalty program which provides points for every purchase made that can be redeemed in future purchases.
Alternatives
Newchic.com faces competition from other online fashion retailers such as Shein, Zara, and Boohoo.
Customer Service
Newchic.com has a responsive customer service team that is available 24/7. Customers can reach out to them through live chat, email, or phone. The team is friendly and helpful, providing customers with prompt and satisfactory solutions to their queries.
Product Quality and Selection
Newchic.com offers a wide range of products including clothing, shoes, accessories, beauty, and home decor. The products are of good quality, with a few exceptions. Customers can gauge the quality of a product by reading the detailed product descriptions and customer reviews.
Website Usability
Newchic.com has a user-friendly website that responds quickly to user queries. The website is easy to navigate, with clear and concise menus that direct customers to their desired products. It employs a white background that enhances the visibility of the products on display.
Returns and Exchanges
Newchic.com offers a 15-day return policy for most of its products. The customers need to ensure that the products are unused, in their original packaging, and have their tags intact. The refund amount is credited back to the customer's original payment method.
Promotions and Discounts
Newchic.com provides regular promotions and discounts to its customers, making its products more accessible. Customers can also avail of various coupons and promo codes available on the website.
Reputation
Newchic.com has a solid reputation for providing affordable and stylish products to its customers. It enjoys a good rating on various review websites and has a loyal customer base.
Payment Options
Newchic.com provides various payment options such as credit/debit cards, PayPal, and bank transfer.
Loyalty Programs
Newchic.com offers a loyalty program that rewards customers with points for every purchase made. These points can be redeemed in future purchases, providing customers with more value for money.
Customer Reviews
Newchic.com provides a platform for its customers to review its products honestly. These reviews help future customers make informed decisions while purchasing products.
Community Involvement
Newchic.com has a social media presence where it engages with its customers and promotes its products. It also conducts various social media campaigns to spread awareness about social issues.
Shipping and Costs
Newchic.com provides free shipping on orders above $49. It offers various shipping options including standard and expedited shipping. The cost and delivery time vary based on the shipping option chosen by the customer.
In conclusion, Newchic.com offers affordable and stylish products, providing customers with value for money. It has a customer-friendly website, responsive customer service team, and a good reputation in the market. Customers can make informed decisions while purchasing products based on the comprehensive product descriptions and customer reviews.
Review Title: Products haven’t shipped since ordering 2 months ago
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Review Description: I ordered November 19th, was told my products will be shipped around Dec 6th. It is now December24th, and the products are still “Processing”, never left the warehouse.Trying to demand a return, impossible to find. Avoid this site at all cost, waste of time and money.
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Reviewer Name: Christoph U.
Review Submission Date: 2022-12-19
Review Title: Order never sent. No information
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Review Description: After over a month, the status was still in process. On inquiry with the competent support, I was confirmed that one of the products would not be in stock. I was not informed about this circumstance. However, bombarded with spam mail.Orders were canceled.
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Reviewer Name: Satnam Sahota
Review Submission Date: 2022-12-16
Review Title: This is a scamming company from china which…
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Review Description: This is a scamming company from china which says its from uk and send you utter rubbish quality goods so be wear and you have to pay the postage back to get a refund its a scamming site
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Reviewer Name: Robert Yeung
Review Submission Date: 2022-12-09
Review Title: Order
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Review Description: I paid via PayPal before I Google your company, a mistake of me. My order placed in Nov 8, invoice 110886086. Paid over $25 just for air shipping. Xmas is around the corner. Nothing arrives.You won I lost.
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Reviewer Name: NagaratnamGanesarajah
Review Submission Date: 2022-11-30
Review Title: I received this shoes but damaged all…
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Review Description: I received this shoes but damaged all torn a part I reported to buyer about this but nothing happened still waiting for their answer
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Reviewer Name: Linda
Review Submission Date: 2022-11-22
Review Title: Good value for money
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Review Description: Arrived promptly, garment as shown and described. Postage & packing charges have increased, but perhaps this is to be expected.
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Reviewer Name: Fabian and Jarmane Raad-McAndr
Review Submission Date: 2022-11-16
Review Title: Worst experience ever
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Review Description: Worst experience ever. Items quality was horrible, nothing like the pictures. Still waiting for a refund 3 months later as they dont provide return labels but will "refund" after receipt, which you have to send back to China. Still waiting currently. Avoid avoid avoid.
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Reviewer Name: Mrs jessica nygra
Review Submission Date: 2022-11-14
Review Title: This site is a scam
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Review Description: This site is a scam. The photos of the items are taken from other/legitimate sites and used fraudulently. It's not what you get, and customer service doesn't exist. It's clearly a company from China that cannot even communicate well/properly because it and when they respond, it makes little to no sense.
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Reviewer Name: Andriy Melnyk
Review Submission Date: 2022-11-10
Review Title: Absolutely terrible experience
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Review Description: Absolutely terrible experience! Order took 2 months, arrived defective and customer service not helping! Quality is cheap! They responding with the same generated message over and over again but nothing in regards to my order. WASTE of $82.68. My order #110568972
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Reviewer Name: Eva Davidson
Review Submission Date: 2022-11-04
Review Title: Ridiculous company
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Review Description: Unfortunately I did not read the reviews before I ordered. I ordered a product on the 9th October, still have not received anything. I emailed them and the reply said they no longer had the product and I could wait till the 3rd November to see what happens or I could order something else! I intend to raise a case with PayPal tomorrow. They are utterly ridiculous.