Newegg Reviews

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51 Reviews

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In the Computer Store category

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53% users rated Terrible
10% users rated Poor
6% users rated Average
2% users rated Very Good
29% users rated Excellent
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R rich R
50 days ago

An Unfortunate Experience Turned Lesson Learnt with NEWEGG

Embarking on my online shopping journey, I placed an order on NEWEGG with high hopes and excitement. Anticipation filled the air as my credit card was successfully billed, marking the beginning of what I thought would be a smooth transaction. However, this elation was short-lived when, suddenly and unexpectedly, my order was unceremoniously canceled by NEWEGG, without so much as a whisper of notification. It wasn't until 7 long days had passed that I stumbled upon the harsh truth, buried within the depths of my PayPal account - my order had been canceled, leaving me bewildered and disappointed. In that moment, trust shattered, I made a solemn vow to steer clear from NEWEGG in the future, haunted by the lack of transparency and communication that tainted my shopping experience. Furthermore, the presence of resellers on their platform cast a shadow of doubt over the authenticity and quality of the products showcased. This uncertainty hung ominously in the air, a constant reminder to tread cautiously in a realm where credibility was called into question. To fellow shoppers venturing into the realm of online retail, heed my cautionary tale - exercise vigilance and discretion when navigating the waters of NEWEGG. Let my experience serve as a beacon of awareness, illuminating the importance of thorough research and due diligence before making your next purchase. Buyer beware, for in the intricate web of e-commerce, only the wary emerge unscathed.
N Nicholas Gordon
57 days ago

Newegg: A Beacon of Hope in Troubled Waters

As a dedicated customer of Newegg for several years, I recently encountered a bump in the road that left me questioning the future of this once-reliable tech giant. After a flawless purchase of a PC case that left me impressed with their efficiency, my attempt to buy a new PC in February took an unexpected turn. Despite receiving a confirmation of my order, I was blindsided by an email the following day stating that my purchase was voided and my refund was being "under review." Confusion turned to frustration as my attempts to contact customer service proved futile, with no clear explanation for the sudden cancellation of my order. Was it a glitch in their system or a deeper issue with their processes? The lack of communication left me feeling abandoned and disheartened, wondering if this was the beginning of a downward spiral for Newegg. However, after exhausting my options and resorting to opening a case with PayPal, the situation was finally resolved, albeit with lingering doubts about the company's stability. The once stellar reputation of Newegg seemed tarnished by this experience, echoing sentiments of other disgruntled customers who found themselves in similar predicaments. Despite this setback, I hold out hope that Newegg will rise above these challenges, acknowledging their missteps and prioritizing customer satisfaction once more. With a legacy of quality products and reliable service, I believe in their potential to steer the ship back on course and regain the trust of those they have lost along the way. In a sea of uncertainty, Newegg stands as a beacon of hope in troubled waters, poised to reclaim their status as a leader in the tech industry.
M Marina Rossetto
64 days ago

Unveiling the Deceptive Facade: A Cautionary Tale on Newegg.com

Embarking on what seemed like a promising journey with Newegg.com, I was immediately intrigued by a job opportunity that came through LinkedIn. However, my optimism was swiftly shattered as I uncovered the dark truth behind the enticing offer - it was nothing short of a scam. The once alluring proposition quickly revealed its true colors as I delved deeper into the intricacies of the task at hand. It became apparent that Newegg.com was seeking nothing more than freelancers to artificially boost their website ratings through deceitful means. As the veil of deception was lifted, I was directed to a link that demanded my subscription - a link fraught with malicious intent, coercing individuals to part ways with their hard-earned money and sensitive banking details under false pretenses. In hindsight, my brush with Newegg.com serves as a cautionary tale, highlighting the importance of vigilance and due diligence in navigating the digital landscape. Let this serve as a reminder to all that beneath the facade of opportunity may lie a web of deceit, waiting to ensnare the unwary.
H hainantao
66 days ago

When the Unexpected Happens: My Honest Review of Newegg.com

As an eager tech enthusiast, I embarked on a journey to build my dream PC with components from Newegg.com. Amidst the thrill of unboxing, I faced a setback - the critical CPU was missing. A weekend of excitement turned into confusion and frustration. Engaging with their customer service was a lengthy process - from chatting with a bot to submitting a myriad of photos, including intricate details of the packaging. While I understand the need for verification, the extensive demands felt overwhelming, especially considering it was the vendor's error. Notably, had I not noticed the missing CPU before discarding the packaging, the situation could have been far worse. The absence of a simple quality check to count items in the box left me questioning Newegg's attention to detail and customer satisfaction. Despite hoping to diversify my shopping platforms beyond the giant Amazon, this experience left me hesitant about future purchases from Newegg. Reports of missing items from other users further emphasized the need for improved processes and accountability. In an unfortunate turn, my claim was denied, with Newegg attributing the missing CPU to a packaging oversight. This response, coupled with the initial incident, left me disillusioned and cautious about their service quality. If you value efficiency and seamless transactions, my experience serves as a cautionary tale. While Newegg may boast a wide range of products, the peace of mind and reliability I seek as a customer were sorely lacking in this instance. As I reflect on this encounter, I realize the importance of thorough quality checks and transparent customer communication in fostering trust and loyalty.
T Thanhle
68 days ago

Transformative Experience: My Journey with SAMSUNG 870 EVO Series SSD

Embarking on a quest for seamless storage solutions led me to the SAMSUNG 870 EVO Series 2.5" 1TB SATA III V-NAND. Enthusiastic about its reputed performance, I eagerly made my purchase through Newegg. However, my excitement soon waned when my system failed to boot, leaving me stranded in a digital quandary. Guided by determination, I reached out to Newegg customer support, only to be redirected to Samsung for further assistance. The communication with Samsung, unfortunately, became a saga of waiting on hold, spanning six futile attempts over three days. Finally, a glimmer of hope emerged when Samsung clarified its policy that the seller held the responsibility for replacements or repairs. Armed with this newfound knowledge, I tirelessly relayed Samsung's policy to Newegg, initiating the process for a potential replacement. Despite my proactive efforts, an unsettling silence ensued from Newegg, leaving me in a state of anticipation. In the face of this technological predicament, I find myself seeking guidance and resolutions to navigate this impasse efficiently. Your suggestions and support are greatly valued as I continue on this transformative journey with the SAMSUNG 870 EVO Series SSD, hoping for a positive outcome that will reignite my trust in these esteemed brands.
P Paul
78 days ago

Transformed Experience with Newegg

My heartfelt testimonial for newegg.com As I navigated my online shopping journey, I was met with challenges that left me feeling disappointed. However, amidst the initial frustration, I decided to reach out to Newegg's customer service team. To my surprise, their team went above and beyond to address my concerns promptly and efficiently. They not only resolved the missing Ryzen 7800 from my order but also expedited the shipping process to ensure I received it in a timely manner. I was truly amazed by their dedication to customer satisfaction. Through this experience, Newegg has transformed my perception entirely, earning my trust and loyalty. I highly recommend giving them a chance, as they have proven themselves to be reliable and committed to delivering exceptional service. Thank you, Newegg, for turning my negative experience into a positive one!
A Andrey
80 days ago

Flawless Service and Hassle-Free Returns: Newegg.com Delivers!

I can't thank Newegg.com enough for their impeccable service. I recently purchased a video card from them, only to realize it wouldn't meet my 4k gaming needs. Luckily, their hassle-free return process made it a breeze to send it back and get a prompt refund. Now, I'm back in the market for a new video card and there's no doubt I'll be returning to Newegg.com. Their customer service and efficiency have definitely won me over.
A Andrey
80 days ago

An Unforgettable Experience with Newegg: A Customer’s Journey

When I stumbled upon Newegg.com in search of the perfect video card, little did I know that I was about to embark on a truly remarkable experience. I eagerly placed my order, envisioning seamless gaming sessions in stunning 4k resolution. However, my excitement quickly turned to uncertainty as doubts crept in about the compatibility of the card with my gaming needs. My apprehension led me to conduct thorough research, ultimately revealing that the chosen video card might not meet my desired specifications. With a heavy heart, I made the tough decision to return the unopened package. To my surprise and relief, Newegg's customer service team swiftly processed my refund with unparalleled efficiency and professionalism. The transparent and hassle-free return process showcased Newegg's commitment to customer satisfaction, earning my trust and loyalty in an instant. As I find myself back in the market for a new video card, there's no doubt that I will return to Newegg, a company that not only delivers exceptional products but also values its customers' needs above all else. Thank you, Newegg, for exemplifying excellence in customer service and for turning a potentially disappointing situation into a memorable and positive encounter. I look forward to future purchases with complete confidence and peace of mind, knowing that I am in good hands with a company that truly cares about its customers.
G Guy Basil
84 days ago

A Genuine Disappointment: My Experience with Newegg

My interaction with Newegg left me utterly disheartened. I received what was supposed to be a "brand new" product, only to find it was defective. To add to the dismay, an attempted double charge on my card for a suspiciously low-priced refurbished 3060 raised concerns about their business practices. The automated shipping system only compounded my frustration, as it managed to mishandle the delivery to the extent of sending it to the wrong address. As a substitute, they sent a refurb "replacement" which tragically led to the frying of my beloved Ryzen CPU. The whole ordeal left me questioning the quality and integrity of their products and services, ultimately resulting in a disappointing customer experience.
C Cem Varis
87 days ago

Avoid Newegg at All Costs

I recently had a terrible experience with Newegg, a UK-based website. I purchased two 16GB DDR5 RAM sticks, and unfortunately, one of them turned out to be faulty. When I reached out to Newegg for a return, they outright refused to honor their own return policy, leaving me stuck with a defective product. This was a huge disappointment, especially considering how expensive PC parts can be. In my opinion, Newegg's refusal to address this issue is not only a joke but also a clear indication of scam-like behavior. I strongly advise others to steer clear of this company to avoid similar frustrating experiences.
P Pawan Kumar
89 days ago

Unbeatable Selection, But High Interest Rates Limited My Purchase

As a longtime customer of Newegg, I've always been impressed by their wide range of products and exceptional service. However, I found the rate of interest to be a bit higher than expected, which unfortunately limited my purchasing power. Despite this setback, I must commend them for their excellent product variety and user-friendly platform. I would love to buy more, but the high interest rates put a damper on my shopping experience. If this aspect could be improved, I would have no hesitation in giving them five stars across the board.
R Roy Nutt
90 days ago

Intuitive Interface and Affordability

When I first navigated to newegg.com, I was pleasantly surprised by the intuitive interface which made finding what I needed a breeze. The wide selection of products and competitive pricing sealed the deal for me. It's rare to find a platform that combines ease of use with affordability, but Newegg has truly nailed it. I highly recommend this site to anyone in need of a smooth and budget-friendly shopping experience.
C Carl Jeffers
90 days ago

Revolutionary Letsung GoLite 11: A Game Changer for My Work

I recently purchased the Letsung GoLite 11 from newegg.com, and it has completely revolutionized my work experience. This laptop has incredible potential, but I encountered a small hiccup when trying to boost the processor from 1.1GHz to the stated 2.8GHz. I found that the preinstalled Windows 11 seemed to be missing some commands necessary for the upgrade, which was a bit disappointing. Moreover, I discovered that the preinstalled version of Windows 11 may not be as robust as I had hoped. Despite attempting to boost the processor through the BIOS, I found no option to do so. This limitation has made it challenging to install certain programs due to the lower-powered processor. Despite these initial setbacks, I am thoroughly impressed with the Letsung GoLite 11's potential and performance. The sleek design and lightweight build make it incredibly convenient for my on-the-go lifestyle. The vibrant display and impressive battery life have truly enhanced my productivity and overall user experience. I remain optimistic that with some adjustments and workarounds, I will be able to fully unlock the capabilities of this powerful device. I am hopeful that future updates and optimizations will unleash the true potential of the Letsung GoLite 11, allowing me to take my work to new heights. In conclusion, the Letsung GoLite 11 has undoubtedly made a significant impact on my workflow, and I look forward to harnessing its full power in the near future. I highly recommend this laptop to anyone seeking a versatile and powerful tool to enhance their professional and personal endeavors.
C Carl Jeffers
90 days ago

Transformative Experience with Letsung GoLite 11: A Review Worth Sharing

As a tech enthusiast, my recent purchase of the Letsung GoLite 11 from newegg.com has truly been a game-changer. The sleek design and promising features initially drew me in, but it was the potential for customization that sealed the deal. Upon unboxing, I wasted no time in attempting to boost the processor from its base of 1.1GHz to the advertised 2.8GHz. Yet, my excitement quickly turned to frustration as I discovered limitations within the preinstalled Windows 11 operating system. Navigating through Win 11, I found crucial commands missing, hindering my upgrade efforts. It dawned on me that the OS might be tailored to restrict advanced modifications, leaving me with a watered-down experience. Determined to unlock the processor's full potential, I delved into the BIOS settings, only to find a glaring absence of any option to boost performance. In my attempts to enhance functionality by installing additional programs, I encountered challenges stemming from the underpowered processor. Despite my efforts, the computer struggled to keep up with my demands, highlighting the limitations I faced. While my experience may have hit roadblocks, I remain hopeful that with the right adjustments and tweaks, the Letsung GoLite 11 can deliver the performance it promises. This journey of exploration and adaptation has truly been eye-opening, underscoring the importance of compatibility and user-friendliness in the tech world.
W Whitaker
90 days ago

The Best Place for Electronics – Newegg.com

Newegg.com has truly become my go-to choice for all things electronics. Their wide selection and competitive prices make it easy to find exactly what I need without breaking the bank. What sets them apart, though, is their exceptional customer service. It's clear that they prioritize their customers' satisfaction above all else, and that level of care is something that truly stands out in the industry. I understand the challenges of shipping, especially with such a vast marketplace, but Newegg always manages to exceed my expectations in this aspect as well. Their efficiency in getting products to me quickly has never failed to impress. Overall, I can confidently say that Newegg.com has earned my trust and loyalty as a customer. I wouldn't hesitate to recommend them to anyone in search of a reliable and customer-centric electronics vendor.

Editorial Review of Newegg.com

Introduction

Newegg.com is an e-commerce platform that specializes in computer hardware and consumer electronics. Founded in 2001, the company has grown to become one of the leading online retailers of computer products in North America. With a product catalog of over 10.5 million products, Newegg.com offers a wide variety of products from leading brands in the tech industry.

Pros and Cons

Pros:
  • Wide variety of products available
  • Competitive pricing
  • Excellent customer service
  • Frequent promotions and discounts
  • Robust product reviews system
Cons:
  • Limited to computer hardware and electronics
  • Shipping and handling costs can be high
  • No physical storefronts

User Experience

Newegg.com provides excellent user experience with a clean and easy-to-use interface. The website is organized and allows users to quickly search for and find the products they are looking for. Product pages are detailed and provide all essential information such as technical specifications, customer reviews, and pricing. The website is optimized for fast loading times and provides excellent compatibility across devices.

Pricing and Value for Money

Newegg.com offers competitive pricing on all its products, and customers can expect to find products at a lower price than competitors. The company also frequently holds promotions and discounts throughout the year, which provide excellent value for money.

Alternatives

Alternative to Newegg.com includes Amazon, Best Buy, Micro Center, and Fry's Electronics.

Customer Service

Newegg.com provides excellent customer service to its customers. The company has a 24/7 customer service department that can be reached through phone, email, or live chat. The company also provides an extensive knowledge base and frequently asked questions section on its website.

Product Quality and Selection

Newegg.com offers high-quality products from leading brands in the tech industry. The company also offers a wide selection of products, with over 10.5 million products available on the website. Product descriptions on the site are detailed, and the site offers a robust product review system, ensuring that customers can make informed purchasing decisions.

Website Usability

Newegg.com has a clean and easy-to-use website that provides excellent usability for its customers. Consumers can easily navigate through the website's category system to find the products they are looking for. The website is optimized for fast loading times, and the website looks and feels professional.

Returns and Exchanges

Newegg.com provides various returns and exchanges policies, depending on the product. Customers can return any product within 30 days of purchase for a refund or exchange. The company also has a restocking fee for some products, which is detailed in its return policy.

Promotions and Discounts

Newegg.com frequently offers promotions and discounts throughout the year. Consumers can check the website's homepage for current deals or sign up for the company's newsletter to receive exclusive promotions.

Reputation

Newegg.com has an excellent reputation in the tech industry, with a large and loyal customer base. The company has won various awards and accolades, including Consumer Electronics Show Innovations Awards and Stevie Awards for Customer Service.

Payment Options

Newegg.com accepts various payment methods, including credit and debit cards, PayPal, and Newegg Store Credit. Customers can also choose to pay with third-party financing options such as Affirm and Klarna.

Loyalty Programs

Newegg.com offers a free loyalty program called Newegg Premier that provides various benefits to its members. Benefits include free shipping, exclusive deals, and expedited processing.

Customer Reviews

Newegg.com has a robust customer review system that allows customers to provide feedback on products they have purchased. The review system is detailed, allowing customers to rate products on various categories such as performance, build quality, and value for money.

Community Involvement

Newegg.com is actively involved in community initiatives that support the tech industry. The company sponsors events and competitions related to gaming and technology and collaborates with charities such as the National Breast Cancer Foundation and the American Red Cross.

Shipping and Costs

Newegg.com provides various shipping options to customers, including standard, expedited, and express shipping. Shipping costs vary depending on the product and the shipping method chosen. Orders above a certain amount qualify for free shipping, which is detailed on the website. Overall, shipping costs can be high, especially for expedited and express shipping.

Conclusion

Overall, Newegg.com is an excellent e-commerce platform that offers a wide selection of high-quality products at competitive pricing. The website has excellent user experience with a clean and easy-to-use interface. The company provides excellent customer service and offers various promotions and discounts throughout the year. Its robust product review system, and involvement with the tech industry, makes it a reputable and trustworthy source for tech enthusiasts.