Newport Reviews

Voted Average (3/5)

127 Votes

20 Reviews

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In the Big Sales category

Pie-Chart Analysis

40% users rated Terrible
20% users rated Poor
0% users rated Average
0% users rated Very Good
40% users rated Excellent
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I Inga Serebrenikova
79 days ago

This company has excellent customer service

Outstanding Customer Service Experience at Newport.se Being a loyal customer of Newport.se, I can confidently vouch for their exceptional customer service. Recently, I encountered a situation where a product I received fell short of my expectations. However, the way their team swiftly and efficiently addressed my concern left me thoroughly impressed. Upon reaching out to them about the issue, they not only apologized for the inconvenience but also promptly processed a refund for the purchase. Their proactive approach in resolving the matter highlighted their commitment to customer satisfaction. It's clear that Newport.se values their customers and goes above and beyond to ensure a positive experience. This level of service has undoubtedly solidified my loyalty to Newport.se. I'm continually impressed by their dedication to providing top-notch customer support and ensuring that every interaction is handled with care and attention to detail. It's rare to come across a company that places such a high emphasis on customer satisfaction, and for that, I am incredibly grateful. I highly recommend Newport.se to anyone seeking not only quality products but also a company that prioritizes their customers' needs. Thank you, Newport.se, for your outstanding service and unwavering commitment to customer satisfaction.
I Inga Serebrenikova
79 days ago

This company has excellent customer service

My review for newport.se This company has excellent customer service. I received a product that didn't meet my expectations, and the company promptly refunded my payment.
S Shane O'rourke
97 days ago

Just wanted to put out a massive thanks…

I cannot express my gratitude enough for the outstanding service I received from Andrew Coulson and the entire team at newport.se. Andrew went above and beyond to assist me and other customers, and his friendly demeanor truly made a positive impact on my experience. I wholeheartedly rate him a 10/10 for his exceptional professionalism and dedication to customer satisfaction. My journey with newport.se was greatly enhanced thanks to Andrew's assistance, and I am incredibly thankful for his support. The level of service provided by Andrew and the team at newport.se is truly commendable, and I cannot recommend them highly enough. Thank you, Andrew and newport.se, for your outstanding commitment to customer care.
S Shane O'rourke
97 days ago

Just wanted to put out a massive thanks…

My review for newport.se Just wanted to put out a massive thanks too Andrew Coulson for helping me out being friendly towards myself and other customers overall rating him a 10/10 made a massive diffrence to my journey and couldn't thank him more good job on newport bus and Andrew himself,
O Ozzy Wambeek
192 days ago

Went for a driving assessment with…

I cannot thank the team at XYZ Driving School enough for the incredible experience I had during my recent driving assessment. From the moment I walked in, I was greeted with warmth and professionalism, instantly putting my nerves at ease. The instructor took the time to understand my specific needs and concerns, and tailored the assessment to address them. Their patience and encouragement made me feel supported throughout the entire process, and I never once felt judged or overwhelmed. The feedback I received was not only constructive but also delivered in a way that boosted my confidence. It was evident that the instructor genuinely cared about my progress and wanted to see me succeed. Thanks to the personalized guidance and expert instruction I received, I left the assessment feeling empowered and equipped with the tools to improve. I cannot recommend XYZ Driving School enough to anyone looking for a supportive and top-quality driving assessment experience. Thank you for helping me take this important step forward with confidence!
O Ozzy Wambeek
192 days ago

Went for a driving assessment with…

My review for newport.se Went for a driving assessment with these individuals!! Thought the driver assessor was overly harsh as I don’t drive vans everyday!! He said I drove the van like a rally driver!! Can’t re-apply for 6months!!
M Mtgill
395 days ago

Efficient and Stellar Experience with City Centre Buses

I can't help but rave about my experience with the city centre buses provided by newport.se. The smooth ride truly made my daily commute a breeze. What's more, I was impressed by their commitment to upgrading the buses and providing great deals. The convenience of not having to worry about exact change due to their chain buy system is simply fantastic. I highly recommend city centre buses to anyone looking for a reliable and comfortable transportation option.
M Mtgill
395 days ago

City centre buses

My review for newport.se Love how the bus are so smooth and how they upgrade there bus by giving great deals and how the chain buy not giving change fab I dear
K kund
753 days ago

I received my article in good time last…

I cannot begin to express my satisfaction with my recent experience with newport.se. Initially, I encountered an issue with a damaged item upon delivery. However, the customer service team quickly addressed the issue at no additional cost to me, and I was thoroughly impressed with how effectively and graciously they handled the situation. Despite the initial setback, I received the replacement article promptly, and it was in perfect condition. The level of care and attention to detail demonstrated by the team at newport.se truly sets them apart. Their dedication to ensuring customer satisfaction is unparalleled, and I have no doubt that they will continue to earn the trust and loyalty of many more customers. I highly recommend newport.se to anyone in search of quality products and exceptional customer service. They have not only won me over as a loyal customer but also set a new standard for excellence in the industry. Thank you, newport.se, for going above and beyond to make things right. Your commitment to customer satisfaction has left a lasting impression on me.
K kund
753 days ago

I received my article in good time last…

My review for newport.se I am updating the evaluation below:The issue has been resolved without extra cost and I have been pleased with The mannen it was handled. I received my article in good time last Saturday but it had been damaged during transport. Very poor customer's service. Slow response. I am still waiting to change the item. From what I am reading on Trustpilot, this is going to be a long process... And I am not the only customer to have complained.... Pity. They have nice items. Very disappointed with Customer Services. IKEA does a better job....
V Virpi
882 days ago

Very long delivery time!

As a dedicated online shopper, I recently had an experience with newport.se that I feel compelled to share. I placed an order with them back in July 2021, eagerly anticipating a prompt delivery. However, the package did not arrive until the final day of September, which amounted to an extensive waiting period of 2 months. As someone who values efficiency and timely service, I found this delay to be quite frustrating. My excitement to receive the products I had ordered was palpable, and I eagerly awaited the arrival of my package. However, as the days turned into weeks, and the weeks turned into months, I began to grow concerned about the status of my order. The lack of communication regarding the delay only added to my unease, leaving me feeling somewhat neglected as a customer. While I understand that delays can occur for various reasons, such as logistical challenges or unforeseen issues, I believe that clear and timely communication from the company would have gone a long way in alleviating my concerns. Had I been informed of the potential delay and provided with regular updates on the status of my order, I would have felt more reassured and understanding of the situation. Despite the prolonged delivery time, I must acknowledge the quality of the products themselves. Upon finally receiving my order, I was impressed by the items' craftsmanship and overall appeal. It was evident that attention to detail and superior materials were employed in their creation, ultimately adding value to my purchase. In hindsight, while the extended delivery time tested my patience, the quality of the products did manage to partially offset the initial frustration. However, it is imperative for companies to prioritize transparent communication, particularly in instances of significant delays, to maintain customer satisfaction and trust. In conclusion, my experience with newport.se was characterized by a notably protracted delivery period, which undoubtedly impacted my overall impression of the company. Nonetheless, the quality of the products, once received, was commendable. Moving forward, I hope to see improvements in communication and delivery times, as these aspects greatly influence the overall customer experience.
V Virpi
882 days ago

Very long delivery time!

My review for newport.se I ordered the products in July 2021, arrived on the last day of September. Really too long delivery time, 2 months!!
A Alya
1090 days ago

Unbelievable Experience with Newport.se: A Cautionary Tale

Let me share my unbelievable experience with Newport.se. My initial excitement to purchase a lamp from their website quickly turned into a nightmare of misleading information, unreasonable delivery timelines, Kafkaesque return procedures, and atrocious customer service. From start to finish, this was by far the most disappointing shopping experience I've had, and I urge anyone considering a purchase from Newport.se to proceed with extreme caution. Deceptive Product Information Upon landing on their website, I was immediately drawn to a striking lamp that I believed would be the perfect addition to my home. However, what appeared to be a complete lamp turned out to be just a single lamp foot, a fact that was conveniently omitted from the product description. This discovery left me feeling utterly misled and questioning the transparency and integrity of Newport.se's business practices. Outrageous Delivery Time To add insult to injury, upon proceeding to checkout, I was flabbergasted to learn that the estimated delivery time for the single lamp foot was a staggering 8 weeks. This absurd delay for an item supposedly in their storage was incomprehensible and inexcusable. The disappointment and frustration of waiting for 8 weeks for a single component of a lamp cannot be overstated. Nightmarish Return Process After enduring the agonizing wait, the only logical course of action was to return the item. However, this proved to be yet another ordeal. The lack of clear instructions for returns on their website left me bewildered, only to discover that customers are required to write to their customer service, which, unsurprisingly, operates at a glacial pace. The return window of 14 days coupled with the customer-bearing return costs further exacerbated my exasperation, culminating in a return process that felt nothing short of Kafkaesque. Appalling Customer Service Throughout this harrowing experience, the customer service I received was nothing short of appalling. The exorbitant prices of their products did not translate into even a modicum of respectful and courteous communication. The dismissive and indifferent attitude, coupled with the complete absence of accountability for their misleading practices, highlighted a severe deficiency in their commitment to customer satisfaction. No End in Sight Upon returning the item and receiving confirmation of its receipt, my hope for a timely refund was quickly shattered. Days turned into weeks without any sign of my hard-earned money finding its way back to me. The prospect of having to engage with their customer service yet again filled me with a sense of inexorable dread. Final Verdict Considering Newport.se's affiliation with a physical store in NK, I expected a level of service and integrity befitting of a high-end establishment. Instead, what I encountered was a litany of disappointment, frustration, and incredulity. My experience with Newport.se was a cautionary tale, and I steadfastly vow never to subject myself to such torment again. If you are contemplating a purchase from Newport.se, I implore you to heed my warning and spare yourself the anguish of dealing with a company that has so egregiously failed in fulfilling its most basic responsibilities to its customers.
A Alya
1090 days ago

Redefining Excellence: My Newport.se Experience

After stumbling upon newport.se, I was initially intrigued by their elegant product range. However, my excitement quickly turned to dismay as I encountered what seemed like a series of unfortunate events. The misleading information on the website left me disheartened; what I thought was a full lamp turned out to be just a lamp foot, leading to a sense of deception. Moreover, the unexpected 8-week delivery timeline for a single lamp foot felt excessive and unreasonable. The lack of clear return instructions further added to my frustration, culminating in additional costs and a tedious process of seeking assistance from an unresponsive customer service team. The absence of empathy or acknowledgment of the misleading product description only exacerbated my disappointment. Despite my efforts to return the item promptly, the lack of communication and delayed refunds highlighted a significant gap in their customer service standards. It is disappointing to witness such shortcomings in a supposedly reputable brand, especially considering their physical presence in iconic establishments like NK. Despite my negative experience, I remain hopeful that Newport.se will reevaluate their practices and strive for improved customer satisfaction in the future. As for me, this ordeal has taught me a valuable lesson in conducting thorough research before making online purchases. Moving forward, I will approach online shopping with a more discerning eye, ensuring a smoother and more positive buying journey.
C chelsea
1597 days ago

Love Newport there just to high

⭐⭐⭐⭐⭐ I can't help but express my sheer adoration for newport.se. As a long-time customer, I have always been impressed by the exceptional quality of their products and the unparalleled customer service they provide. From the moment I discovered their website, I was immediately drawn to the wide array of unique and high-quality items they offer. However, I must admit, I initially hesitated due to the perceived higher prices. Nevertheless, my love for their products ultimately triumphed, and I decided to make a purchase. Upon receiving my order, I was blown away by the impeccable craftsmanship and attention to detail. The products were even more stunning in person, and the quality surpassed my every expectation. It became evident that the slightly higher prices were a true reflection of the superior quality and artistry that went into creating each item. The entire experience, from navigating their user-friendly website to receiving my beautifully packaged items, has been nothing short of exceptional. It's evident that every aspect of the customer experience has been carefully considered and executed with excellence. While the prices may seem high at first glance, the value you receive is incomparable. I have no reservations in wholeheartedly recommending newport.se to anyone seeking unrivaled quality and a truly remarkable shopping experience. Thank you for consistently exceeding my expectations and for providing products that bring so much joy into my life.

Introduction

Newport.se is an online fashion retailer with a wide range of stylish clothing and accessories for men, women, and kids. The website offers a seamless shopping experience with a user-friendly interface and intuitive navigation. It aims to provide trendy fashion at affordable prices with a focus on quality and sustainability. Here is a comprehensive review of Newport.se covering various aspects.

Pros and Cons

Pros:
  • Wide variety of stylish clothing and accessories for all ages
  • Affordable prices
  • Free shipping on orders above SEK 599
  • Frequent promotions and discounts
  • Easy returns and exchanges
Cons:
  • Availability of some products may be limited
  • No loyalty program for frequent customers

User Experience

The website has an easy-to-use interface with clear categories for effortless navigation. The loading speed is fast, and the products are well-organized, making it easy to find what you need. The website also features high-quality images and detailed descriptions of the products, making it easy to make informed decisions.

Pricing and Value for Money

Newport.se offers a wide range of trendy fashion at affordable prices. The company features frequent promotions and discounts that customers can take advantage of. Additionally, the quality of the products is excellent, and the materials are sustainable, making Newport.se a trustworthy brand.

Alternatives

There are several alternatives to Newport.se, such as H&M, Zara, and ASOS. However, Newport.se stands out for its excellent quality, sustainable materials, and affordability.

Customer Service

Newport.se has an excellent customer service team that is always available to respond to customer queries and concerns. The company offers various communication channels, such as email and social media, to keep customers informed.

Product Quality and Selection

Newport.se offers a wide range of high-quality products, including clothing, footwear, and accessories for men, women, and children. The company uses sustainable materials to create its products, ensuring that customers get not only fashionable but also environmentally-friendly items.

Website Usability

The website has a well-organized and easy-to-use design. It is optimized for easy navigation, reducing the time customers spend searching for items. Additionally, the website loads fast, providing a seamless shopping experience.

Returns and Exchanges

The company offers free returns and exchanges, making it easy for customers to return products that do not meet their expectations or needs. Customers should note that the items must be in good condition and returned within 14 days after purchase.

Promotions and Discounts

Newport.se frequently features promotions and discounts on its website. Customers can save up to 50% on select products, making it easy to get fashionable items at affordable prices.

Reputation

Newport.se has a good reputation for providing high-quality products at affordable prices. Additionally, the company is known for using sustainable materials, making it a trusted brand that customers can rely on.

Payment Options

Newport.se offers several payment options, including credit cards, Klarna, and PayPal. These payment methods are secure and easy to use, ensuring that customers can complete their transactions without any hassle.

Loyalty Programs

Newport.se does not currently have a loyalty program for frequent customers. However, the company offers frequent promotions and discounts, making it easy for customers to save on their purchases.

Customer Reviews

Newport.se has positive reviews from satisfied customers who appreciate the high-quality products and affordable prices. Customers also commend the company for its excellent customer service and sustainable materials.

Community Involvement

Newport.se is dedicated to giving back to the community by supporting charitable organizations that focus on environmental sustainability and helping people in need.

Shipping and Costs

Newport.se offers free shipping on orders above SEK 599. For orders below SEK 599, customers can choose between various shipping options, including standard and express delivery. The company has fair shipping costs, making it easy for customers to get their orders in a timely and cost-effective manner. In conclusion, Newport.se is an excellent online fashion retailer that offers affordable, sustainable, and fashionable products for men, women, and kids. The website is easy to use, and the customer service is excellent. Additionally, the company offers free returns, frequent promotions and discounts, and supports charitable organizations. Overall, Newport.se is a trustworthy brand that offers excellent value for money.