Users Voice for Newvaping

36% users rated Terrible
7% users rated Poor
0% users rated Average
4% users rated Very Good
53% users rated Excellent
Pie Chart Review Representation for Newvaping
Newvaping Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 27 Nov 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.7 4.5 3.9 4.5 1 4.8
Oct 2022 5 4 4.7 3.6 1 4.8
Nov 2022 3 4.2 3.8 4.4 1 4.9
Dec 2022 5 5 5 5 5 5
Mar 2023 3 4.1 4.2 4.1 1.5 4.8
Line Chart for Rating of peer stores

newvaping.com

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everyplate.com

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paypal.com

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Detailed Newvaping Review by

Introduction:

Newvaping.com is an online store that sells a wide range of vaping products, including e-cigarettes, vape juice, mods, and accessories. With a focus on quality, affordability, and customer satisfaction, they aim to provide a one-stop-shop for all your vaping needs.

Pros and Cons:

Pros: - Wide range of vaping products available - Competitive pricing - Free shipping on orders over £35 - Loyalty program for returning customers - Responsive customer service Cons: - Limited range of premium e-liquids - No physical stores for in-person shopping and support

User Experience:

Newvaping.com offers an intuitive and easy-to-use website that is designed to streamline the shopping experience. From browsing the products to checkout, the process is straightforward and user-friendly. The search function is also well-designed, making it easy to find specific products.

Pricing and Value for Money:

Newvaping.com offers competitive pricing across their range of vaping products. They frequently run special promotions and discounts, allowing customers to save even more. Additionally, their loyalty program rewards returning customers with discounts on future purchases.

Alternatives:

For those looking for alternatives to Newvaping.com, there are several other online vaping stores to consider, including VaporFi, MistHub, and Direct Vapor.

Customer Service:

Newvaping.com offers responsive and helpful customer service. They can be reached via email or phone, and their customer service team is knowledgeable and friendly. Additionally, they offer a 30-day return policy on all products, ensuring that customers are satisfied with their purchases.

Product Quality and Selection:

Newvaping.com offers a wide range of high-quality vaping products from some of the leading brands in the industry. They carry everything from starter kits to advanced mods, as well as a variety of e-liquids and accessories.

Website Usability:

Newvaping.com has an easy-to-use website that is designed to provide a seamless shopping experience for customers. The interface is intuitive, and the search function works well, making it easy to find specific products.

Returns and Exchanges:

Newvaping.com offers a 30-day return policy on all products. If a customer is not satisfied with their purchase, they can reach out to customer service to initiate the return process.

Promotions and Discounts:

Newvaping.com frequently offers special promotions and discounts on their products. They also have a loyalty program that rewards returning customers with discounts on future purchases.

Reputation:

Newvaping.com has built a positive reputation for providing high-quality vaping products at affordable prices. They have a 4.6-star rating on Trustpilot, with customers praising their fast shipping, excellent customer service, and competitive pricing.

Payment Options:

Newvaping.com accepts several payment options, including Visa, Mastercard, Maestro, and PayPal.

Loyalty Programs:

Newvaping.com offers a loyalty program that rewards returning customers with discounts on future purchases. Customers earn points with every purchase, and these points can be redeemed for discounts on future orders.

Customer Reviews:

Customers have praised Newvaping.com for their excellent customer service, fast shipping, and competitive prices. There are numerous positive reviews available on Trustpilot and other review sites.

Community Involvement:

Newvaping.com is actively involved in the vaping community, participating in events and advocating for responsible vaping practices.

Shipping and Costs:

Newvaping.com offers free shipping on all orders over £35. They also offer several shipping options, including standard and express shipping. Shipping costs vary depending on the location and shipping method selected.

Newvaping Recent User Reviews

User Rating

5 stars

19

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Reviewer Name: Jemma

Review Submission Date: 2022-12-21

Review Title: Don't care when it comes to health
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Review Description: I bought a pack of vapes all was fine apart from 1 which made me throw up. I emailed them regarding this and another issue, they answered 1 issue but not the health issues. Now another customer service members now want to say "uncomfortable" when I clearly said it made me throw up and there is nothing they can do about it as it's opened. Well of course it's opened. Tracy my order number is 68560. Hope fully you take better care of me rather then the others.

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Reviewer Name: Shelley

Review Submission Date: 2022-12-14

Review Title: Very pleased with the service
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Review Description: Very pleased with the service. Sometimes my favourite flavours are out of stock but usually back in stock within a day or 2. 48 tracked is great when postal service is normal.

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Reviewer Name: Dave Birch

Review Submission Date: 2022-12-10

Review Title: Ordered still waiting
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Review Description: Ordered and paid in full for goods on 24nov .still being fed bs that the post office are on strike??used to rave about the service from here but since relocation customers are at the bottom of the list.

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Reviewer Name: chris marsden

Review Submission Date: 2022-12-09

Review Title: Terrible service
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Review Description: Avoid using this company, they false advertise made a order with 48 hour delivery, hasn’t arrived 3 weeks later, poor customer service on contacting them and no help as they just blame other businesses such as the Royal Mail what they don’t seem to understand is alternative delivery options are available out there when we all know the Royal Mail we’re going on strike, plus that excuse becomes thin when it’s been 3 weeks, I would order from here with caution !!

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Reviewer Name: lisa tucker

Review Submission Date: 2022-12-08

Review Title: You took my payment and I have never…
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Review Description: You took my payment and I have never received my order from November. When I complained, I received a reply stating due to postage delays. I have now waited 3 weeks and still no package. Disgusting service for a brand new customer

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Reviewer Name: abbie wildman

Review Submission Date: 2022-12-02

Review Title: Ordered over a week ago
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Review Description: Ordered over a week ago, chose 48 hour delivery and they have still not arrived. Took 5 days to even dispatch to Royal mail. First time using and won't be using again. Its a shame as the prices are good and I usually don't mind if its a day or two late but taking almost a week to even give the parcel to royal mail is a bit much.

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Reviewer Name: Nigel “Honey Monster” Lindsey

Review Submission Date: 2022-12-01

Review Title: Still have not received my order
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Review Description: Still have not received my order. not my fault mail is on strike for 2 working days

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Reviewer Name: Jean

Review Submission Date: 2022-12-01

Review Title: Best shop ever can't be beat
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Review Description: You have lots of choice and the prices are great l have been unable to find any shop to beat you so l don't even bother to look anymore

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Reviewer Name: Simon Mead

Review Submission Date: 2022-12-01

Review Title: Great online experience with New…
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Review Description: Great online experience with New Vaping. Great selection of vaping goodies , competitively priced , ordering was simplicity itself , delivery speedy 10/10.

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Reviewer Name: Tony

Review Submission Date: 2022-11-15

Review Title: Used plenty of times fantastic service
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Review Description: Used plenty of times fantastic service. Made one mistake with my order but they promptly fixed the issue will definitely use them again and would recommend.