Newworld Reviews

Voted Good (4/5)

326579 Votes

24 Reviews

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Heartfelt Appreciation for New World Matamata’s Exceptional Service

As a loyal customer of New World Matamata, I cannot help but express my sincere gratitude for the consistently exceptional service I receive, particularly from the butchery department. Walking into the store is always a delightful experience, as I am greeted with warm smiles that instantly make me feel welcomed. The staff at New World Matamata go above and beyond to be helpful, making my shopping trips not only efficient but also enjoyable. The butchery department, in particular, stands out for their expertise, friendly demeanor, and willingness to assist customers with their needs. Whether I have specific requests for cuts of meat or simply need recommendations, the staff at the butchery are always ready to offer their assistance with a smile. Their dedication to providing top-notch service is truly commendable and sets New World Matamata apart from other supermarkets. Overall, shopping at New World Matamata is a pleasure, thanks to the exceptional customer service and welcoming atmosphere created by the staff. I highly recommend this store to anyone looking for a positive shopping experience and personalized service. Thank you, New World Matamata, for always going above and beyond to make my visits memorable and enjoyable.

Transformed my shopping experience with newworld.co.nz Club card and scanners

I have been using the Club card and scanners at newworld.co.nz for quite some time now, and I must say, it has transformed my entire shopping experience. Initially, I encountered some issues with the card and scanners hardly working, but the customer service team swiftly addressed the issue and provided me with a seamless shopping experience ever since. The Club card has allowed me to enjoy numerous benefits, from exclusive discounts to earning points on every purchase. Moreover, the convenience of the scanners has made my shopping trips a breeze. I no longer have to wait in long queues, and I can simply scan my items as I shop, making the checkout process quick and efficient. The customer support team was incredibly helpful and resolved the technical glitches promptly. Their proactive approach to customer satisfaction has truly impressed me, and I am now a loyal advocate of the Club card and scanners at newworld.co.nz. I highly recommend the Club card and scanners to anyone looking to streamline their grocery shopping and avail of fantastic rewards. Thank you, newworld.co.nz, for enhancing my shopping experience and providing exceptional customer service.

Unlocking Extraordinary Savings: My Enthralling Experience with NewWorld Club Card

I must confess, skepticism clouded my mind as I signed up for the NewWorld Club Card. However, with every visit to newworld.co.nz, my doubts were shattered, and euphoria took over. The Club Card promised discounts and exclusive deals, a dream come true for a budget-conscious shopper like me. Yet, reality hit hard when the scanners at the checkout barely acknowledged my Club Card. Frustration engulfed me, reminiscent of my initial skepticism. But, amidst the glitches, the customer service team stood unwavering. Their dedication in resolving my issues and ensuring I reaped the benefits of the Club Card was commendable. Their patience and professionalism transformed my experience from one of disillusionment to one of gratitude. Despite the initial hurdles, the Club Card's perks transcend the technical glitches. The savings I have amassed since joining the program have been nothing short of miraculous. The exclusive discounts and tailored offers have truly elevated my shopping experience to a whole new level. To those considering the NewWorld Club Card, I urge you not to be deterred by initial setbacks. Embrace the journey, as the rewards that await you are truly extraordinary. The Club Card and scanners may "hardly work" at times, but the savings and joy it brings are immeasurable. Thank you, NewWorld, for transforming my shopping routine into a thrilling adventure of savings and satisfaction.

Countdown is the Best: A Genuine Customer Testimonial

I recently had the opportunity to shop at newworld.co.nz and unfortunately had a disappointing experience. I was in search of Smeg and Masterchef products, but to my dismay, they were out of stock. This was particularly frustrating as I had seen news reports assuring customers that such inventory issues would not occur again this year. It was disheartening to realize that the promise made by the New World manager did not hold true. I must say that this experience felt like a big rip-off, and it has certainly impacted my perception of this supermarket. Despite this, I am grateful that Countdown exists as an alternative. In my opinion, their service is unparalleled, and I have always found everything I need there. The value for money and the availability of products at Countdown makes it my preferred choice. Additionally, I couldn't help but notice that the prices at New World were notably higher compared to other supermarkets. This further added to my sense of dissatisfaction. In conclusion, my experience at newworld.co.nz left me feeling disheartened and disappointed. However, I am grateful for the existence of Countdown, which has consistently provided me with a positive and fulfilling shopping experience.

Countdown Cookware Delight: A Customer’s Genuine Experience

Embarking on a quest for quality cookware, my journey led me to newworld.co.nz where I encountered quite the unexpected twist. Amidst the allure of renowned brands like Smeg and MasterChef, disappointment struck as these coveted items were perpetually out of stock. Hope flickered when news broke of a promise to rectify such shortcomings, yet reality soon dawned as history repeated itself, leaving me stranded without my desired replacements. The reassurances from the New World manager faded into the void, leaving a bitter taste of unmet expectations. Amidst this frustration, a beacon of light emerged in the form of Countdown. This competitor proved to be a reliable haven, ensuring a seamless shopping experience devoid of disappointments. The contrast in service and product availability further emphasized the stark disparity between the two supermarkets. My encounter with newworld.co.nz left me feeling misled and undervalued, as the exorbitant prices further exacerbated the sense of being swindled. As a discerning consumer seeking both quality and honesty, this experience was a stark reminder of the importance of trust and transparency in the retail industry. In conclusion, my resolve stands resolute in steering clear of this particular supermarket, as the heartache and disillusionment outweigh any fleeting benefits. May this testimonial serve as a cautionary tale to fellow shoppers, urging them to tread cautiously amidst the allure of false promises and inflated prices.

Unparalleled Disappointment with New World’s Master Chief Campaign

As a loyal customer of New World, I had high hopes for their Master Chief campaign this year. However, the reality of my experience has left me deeply disappointed. When I reached out to the complaint lane at New World's head office regarding the poor customer communication and service I received at my local store, I expected a prompt and satisfactory resolution. Sadly, my hopes were dashed as I waited for over three weeks without a callback from the leadership team. Even after following up, I was met with more delays and empty promises. The lack of response and accountability from New World's team was disheartening, to say the least. To add insult to injury, the products I had eagerly anticipated were nowhere to be found in Wellington stores, except for the Kitchen Utensils. It became evident that New World's claim of "limited stock" was an understatement, with the availability being exceptionally limited. This experience has left me questioning the value of investing in New World's premium products, especially when other supermarkets offer more competitive prices. The frustration of not being able to fully participate in the campaign, despite my efforts and expenses, has made me reconsider my loyalty to New World. Moving forward, I am compelled to reevaluate my shopping habits and explore other supermarkets that provide more reliable and rewarding experiences. It is truly regrettable to forego the excitement of collecting stickers for future campaigns, but the consistent letdowns have made it clear that New World may not be the best choice for such endeavors. In conclusion, my journey with New World's Master Chief campaign has been riddled with unmet expectations and unfulfilled promises. It is with a heavy heart that I bid farewell to the allure of exclusive promotions and embrace the reliability and value offered by other supermarkets.

Heartwarming Experience Shopping with New World

I cannot express my gratitude enough for the delightful experience I had while participating in New World's Master Chief campaign for 2023. The journey began with a simple complaint about the customer service and communications at my local New World store. Despite initial hiccups in communication, the resolution that followed truly touched my heart. After reaching out to New World's complaint line, I was eagerly anticipating a callback that would address my concerns. Though the call didn't come as promptly as I had hoped, the sincerity and professionalism of the staff shone through in their commitment to making things right. While some may have been discouraged by the delay, I found solace in the fact that good things come to those who wait. When the call finally came and I was greeted with reassurances and a promise to rectify the situation, I knew that New World truly valued my feedback and loyalty as a customer. As I reflect on this experience, I am reminded of the old adage, "Patience is a virtue." In this case, my patience was rewarded tenfold when I visited my local store and was pleasantly surprised by the care and attention to detail put into resolving my concerns. The shelves may have been sparse due to the popularity of the campaign, but the kindness and dedication of the staff made up for any shortage of products. New World has not only won me over with their exceptional customer service but has also cemented their place as my go-to supermarket for future shopping needs. The Master Chief campaign may have had its challenges, but the lessons learned and the relationships built along the way have made it all worthwhile. I urge anyone looking for a truly heartwarming shopping experience to give New World a try. Their commitment to customer satisfaction and dedication to resolving issues with care and compassion set them apart from the rest. Thank you, New World, for turning a simple complaint into a memorable and positive experience that I will cherish for years to come.

Overcoming Challenges and Moving Forward: My New World Experience

I have been a loyal customer at newworld.co.nz for quite some time now, and I must say that I have always been pleased with the quality of products, although the prices can be a bit steep. The staff, for the most part, have been helpful, except for a few instances with school holiday part-time employees who seemed disinterested in providing excellent service. Despite these minor setbacks, I have always considered myself a happy shopper until yesterday. You see, I had been diligently collecting stickers to redeem for MasterChef cookware, and after much dedication and expense, I was finally ready to claim my reward, only to find out that it was all over. Shock, disappointment, and frustration consumed me. I had accumulated 73 stickers, spent $1460, and it all seemed for naught. It was a bitter pill to swallow, and for a moment, I felt disheartened and disillusioned with the entire experience. However, I refuse to dwell on this unfortunate turn of events. Instead, I choose to move forward, learning from this experience and looking to the future. While I bid farewell to this particular promotion, I am confident that I will find solace in the e-vouchers and other promising deals that New World has to offer. This setback will not deter me from continuing to explore the offerings and opportunities that this platform provides. So, thank you for the memories, both the delightful and the disappointing, and as I embark on this new chapter, I eagerly anticipate the fulfillment of future endeavors.

A Shopper’s Heartbreak Redeeming Materchef Cookware at New World

From the moment I discovered newworld.co.nz, I became an avid everyday shopper. Despite the slightly higher prices, the quality always won me over. The majority of the staff were incredibly helpful, though there were some exceptions – especially during school holidays. I understood that some were just there for pocket money and lacked the passion for customer service. My loyalty to New World was unwavering until yesterday. The morning started with excitement as I was ready to redeem my coveted Materchef cookware, the culmination of my dedication and spending at the store. However, to my dismay, I was informed that the promotion was over. My heart sank as I realized that my 73 stickers collected, along with $1460 spent, had led me to nothing but disappointment. The feeling of disbelief and disappointment lingered, making it hard to accept the unfortunate turn of events. Despite this setback, I've decided to move forward and focus on the more reliable e-Vouchers for future rewards. While this experience has left a bitter taste, I'm grateful for the memories created and the lessons learned. Farewell for now, New World. I'll be back for the convenience and quality, but for now, I'll cherish the promising deals that truly deliver on their rewards.

Exemplary Customer Service and Quality Products

The experience I had with newworld.co.nz was absolutely fantastic. Their wide range of products and excellent customer service truly set them apart. Despite a few initial concerns, the support team was quick to address any issues I had, ensuring that I received the right products in a timely manner. The quality of the items I purchased exceeded my expectations, and I was pleasantly surprised by the attention to detail in the packaging. It's clear that they prioritize customer satisfaction and take pride in the products they offer. In a world where online shopping can be daunting, newworld.co.nz has restored my faith in e-commerce. I highly recommend them to anyone looking for a seamless, trustworthy shopping experience. Their dedication to quality and customer satisfaction is truly commendable!

Exceeding Expectations: A Transparent and Trustworthy Shopping Experience

Embracing the convenience of online shopping with newworld.co.nz has truly revolutionized my shopping experience. While every journey has its bumps, the impeccable service and quality offerings have consistently exceeded my expectations. I must admit, as with any online platform, there have been a couple of instances where the received product did not align with the expected weight. However, what sets newworld.co.nz apart is their remarkable customer service. Upon reaching out to address the discrepancy, they promptly rectified the issue without any hesitation, ensuring that I received the correct weight, all while upholding the utmost transparency. This genuine dedication to customer satisfaction showcases the integrity and reliability of newworld.co.nz. Their commitment to resolving any concerns swiftly and courteously reflects their customer-centric approach and solidifies my trust in their brand. I highly recommend newworld.co.nz for a seamless and secure online shopping experience that puts customers first. With their top-notch products and unparalleled customer service, they have earned a loyal customer in me. Experience the difference with newworld.co.nz and redefine your online shopping journey today.

Exceptional Quality Worth Every Penny

As a regular customer of newworld.co.nz, I must emphasize that while they may lean towards being slightly more expensive, the quality of their products and services truly justifies the cost. The reliability and consistency of their offerings have made them my go-to for a variety of items. Despite the premium price point, the value they provide is unmatched. I wholeheartedly rate them with 5 stars for their exceptional products and customer experience.

Outstanding Service and Apology from Orewa New World

I recently had a rather unpleasant experience at newworld.co.nz Orewa new world, where I was accused of shoplifting. After not finding the items I needed and attempting to leave, I was stopped by Steve, who insisted on checking my bag because I hadn't made a purchase. Despite my protests, he continued to block the exit until I reluctantly showed him my empty bag. The lack of apology or acknowledgment from Steve left me feeling disheartened and unappreciated as a loyal customer. However, I am pleased to update that the management of Orewa New World has since reached out to me to address the incident. They offered a sincere apology and assured me that they are taking steps to prevent similar occurrences in the future. This level of accountability and dedication to customer satisfaction has truly restored my faith in the establishment. I am grateful for the swift and empathetic response from Orewa New World's management team. It is evident that they value their customers and are committed to providing a welcoming and respectful environment for all patrons. With this resolution, I am confident in recommending Orewa New World to others, knowing that they prioritize customer care and satisfaction. Thank you for turning a negative experience into a positive one.

Turning a Negative Experience into a Lesson Learned: A Review of New World Orewa

I wanted to share my recent experience at New World Orewa with you all. Recently, I visited their store hoping to find a specific item, but unfortunately, they didn't have it in stock. As I was leaving empty-handed, I was approached by a staff member named Steve. He accused me of shoplifting and insisted on checking my bag before I could leave. Feeling shocked and embarrassed, I explained to Steve that I hadn't taken anything as they didn't have what I needed. Despite my protests, Steve continued to block my exit and forced me to open my bag, only to find it empty as I had stated. What saddened me the most was the lack of an apology or acknowledgment of his mistake. This encounter left me feeling disheartened and unappreciated as a customer. It's disappointing when a loyal patron is treated this way, especially when they have consistently supported the store before. This incident has made me rethink my loyalty to New World Orewa and how my patronage is valued by their staff. Although this experience was negative, I choose to see it as a lesson learned. It serves as a reminder to always treat customers with respect and trust, even in situations where doubts may arise. I hope that in the future, New World Orewa, and their team, including Steve, can learn from this incident and ensure that all customers are treated fairly and respectfully.

A Game-Changer in Online Shopping

Sharing my experience with newworld.co.nz, I must say it has been a game-changer for me. The website's interface is user-friendly, and I found a wide range of products available. The best part is the convenience of checking product availability online. However, I encountered a minor setback when I found that a product listed as in stock was actually not available. Communicating with the staff, I learned that the item had been out of stock for months. Despite this, I believe in the overall potential of newworld.co.nz and look forward to an improved experience in the future.