Users Voice for Nexcess

4% users rated Terrible
0% users rated Poor
0% users rated Average
1% users rated Very Good
95% users rated Excellent
Pie Chart Review Representation for Nexcess
Nexcess Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 06 Oct 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.9 1.4 4.5 4.5 4.5 1
Oct 2022 4.7 1 4.7 4.7 3.6 1
Nov 2022 5 5 4.5 4.2 4.4 1
Dec 2022 5 2.2 5 5 5 5
Mar 2023 4.6 5 4.1 3.3 4.1 1
Line Chart for Rating of peer stores

nexcess.net

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Detailed Nexcess Review by

Introduction

Nexcess.net is a web hosting provider that has been in operation since 2000. The company offers a variety of hosting services, including shared, managed, and dedicated hosting, as well as WordPress, Magento, and WooCommerce hosting. Nexcess.net boasts state-of-the-art data centers in the US, UK, and Australia. Their hosting is optimized for speed, security, and scalability. The company is committed to providing reliable and affordable hosting solutions to businesses of all sizes.

Pros and Cons

Pros:
  • Fast and reliable hosting
  • Dedicated customer support
  • Scalable hosting plans
  • Affordable pricing
  • Solid security features
Cons:
  • Limited options for shared hosting plans
  • No free domain registration
  • No website builder included with plans

User Experience

Nexcess.net provides a seamless user experience across all of its hosting services. The company offers one-click installations for popular CMS platforms, including WordPress and Magento, making it easy for users to get started. The user portal is straightforward and easy to navigate, allowing users to manage their accounts, domains, and hosting plans with ease. Nexcess.net also provides 24/7 customer support to assist users with any hosting-related issues.

Pricing and Value for Money

Nexcess.net offers competitive pricing for its hosting services. Shared hosting plans start at $9.50 per month, while managed hosting plans start at $19 per month. Dedicated hosting plans start at $329 per month. Their pricing is competitive with other web hosting providers, and the company offers a 30-day money-back guarantee, allowing users to try their hosting risk-free.

Alternatives

Nexcess.net’s primary competitors include Bluehost, SiteGround, and InMotion Hosting. They offer similar hosting services and pricing structures, but Nexcess.net’s focus on speed, security, and scalability sets them apart from their competitors.

Customer Service

Nexcess.net offers dedicated customer support 24/7 via live chat and phone. The company’s customer service team is knowledgeable and responsive, and they provide prompt assistance with any hosting-related issues. Additionally, their knowledge base provides users with a wealth of information on hosting-related topics.

Product Quality and Selection

Nexcess.net offers a range of hosting solutions tailored to the needs of different businesses. Their hosting is fast, reliable, and secure, and their servers are optimized for popular CMS platforms. They also provide dedicated hosting options for businesses with high traffic or complex hosting requirements.

Website Usability

Nexcess.net’s website is easy to navigate, with a simple design and intuitive layout. Their user portal is also straightforward, allowing users to manage their accounts, domains, and hosting plans easily.

Returns and Exchanges

Nexcess.net offers a 30-day money-back guarantee, allowing users to try their hosting risk-free. The company also provides pro-rated refunds for unused portions of annual plans.

Promotions and Discounts

Nexcess.net occasionally offers promotions and discounts on their hosting services. Users can take advantage of these discounts by subscribing to their newsletter or following them on social media.

Reputation

Nexcess.net has an excellent reputation for providing fast, reliable, and secure hosting solutions. They have received numerous awards for their hosting services and have a loyal customer base.

Payment Options

Nexcess.net accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. They also accept PayPal payments.

Loyalty Programs

Nexcess.net currently does not offer any loyalty programs or reward schemes for their customers.

Customer Reviews

Nexcess.net has received overwhelmingly positive reviews from their customers, with many praising their fast and reliable hosting, knowledgeable customer support, and solid security features.

Community Involvement

Nexcess.net actively supports their local communities in the US, UK, and Australia through various charity initiatives and sponsorships.

Shipping and Costs

As a web hosting provider, Nexcess.net does not ship physical products. All costs associated with their hosting services are provided upfront and are clearly outlined on their website.

Nexcess Recent User Reviews

User Rating

5 stars

60

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Reviewer Name: customer

Review Submission Date: 2022-12-27

Review Title: Tech specialist share documents that…
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Review Description: Tech specialist share documents that help me do the work myself and offer more information on items I still had questions about.

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Reviewer Name: customer

Review Submission Date: 2022-12-21

Review Title: Great support
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Review Description: Great support. Their support was able to fix my issue quickly!

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Reviewer Name: a non-developer client

Review Submission Date: 2022-12-21

Review Title: Super helpful explaining the process…
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Review Description: Super helpful explaining the process for updating PHP and plugins (and when it's not a good time to do it), as well as how to create a staging environment so that can be done and tested safely before applying to the live site.

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Reviewer Name: D. Braun

Review Submission Date: 2022-12-20

Review Title: Quality Service and Quick Solution
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Review Description: Thank you very much for fully understanding the problem and making the corrections. It's really nice to find someone who is an expert in their field.I have always been satisfied with the services I have received over 10 years. Sometimes, even if I can't explain myself, they try their best to understand.

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Reviewer Name: ALOIS LARC

Review Submission Date: 2022-12-19

Review Title: THE SERVICE IS EXCELLENT.BEST HOSTING…
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Review Description: THE SERVICE IS EXCELLENT.BEST HOSTING COMPANY EVER. THEY CARE, ANSWER FAST TO REQUESTS AND ARE VERY HELPFULL.

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Reviewer Name: Amy

Review Submission Date: 2022-12-11

Review Title: Great tech support when migrating website
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Review Description: Nexcess did a site migration for our company, and there were a lot of unforeseen problems with emails and going over our disk quota. I feel like these problems should have been automatically taken care of by the migration team. I had to contact Nexcess' support a few times by phone and online, and when I did they were great at fixing the problems and getting me answers. I just wish it hadn't been necessary to contact them for support in the first place.

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Reviewer Name: E Knoblock

Review Submission Date: 2022-12-09

Review Title: Nexcess support was very helpful
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Review Description: Nexcess support was very polite, friendly and helpful in addressing my issue. They spent time with me addressing my issue, as well as, answering my questions on things I didn't understand.

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Reviewer Name: steve pelletier

Review Submission Date: 2022-12-09

Review Title: Max Sallam gave superior support during…
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Review Description: Max Sallam gave superior support during a site migration. He know his stuff, and patiently worked with me to resolve all issues. This is exactly why I moved to LiquidWeb/excess.

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Reviewer Name: J. Singer

Review Submission Date: 2022-12-01

Review Title: It's all about customer service
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Review Description: It's all about customer service. Delivered by real people (not chat bots or self-service) who are knowledgeable.This has kept me loyal to Nexcess - and prompted me to use more of their services.

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Reviewer Name: K.

Review Submission Date: 2022-11-29

Review Title: Make payment 24 hours ago but could not…
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Review Description: Make payment 24 hours ago but could not reached control panel. Waiting e mail from billing department for my tickets also they are not available for chat. Not recommended.Edit:After 3 days could not get any service and my payment was refund. Now I am trying to remove my account and credit card info.