Users Voice for Nike

77% users rated Terrible
4% users rated Poor
1% users rated Average
1% users rated Very Good
18% users rated Excellent
Pie Chart Review Representation for Nike
Nike Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 11 Jul 2019

Last updated by on 12 Mar 2023

"Hi There! My name is Tanya Djavadzadeh. I am a social media strategist who has been helping build pages in the political and film industry."
Sep 2022 1.4 5 2.2 2.7 4.4 4.8
Oct 2022 1.6 5 1.4 5 4.4 4.8
Nov 2022 1.3 5 1.1 1 2.7 4.9
Dec 2022 5 5 5 5 5 5
Mar 2023 1.4 5 1.3 4.9 4.6 4.8
Line Chart for Rating of peer stores

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Detailed Nike Review by

Introduction

Nike.com is an online marketplace for buying the latest and greatest athletic apparel, footwear, and accessories from the powerhouse sports brand. Famous for its "Just Do It" slogan, the company has been around for over 50 years, catering to millions of customers worldwide. Nike.com offers a wide range of products to choose from aimed at athletes, runners, and fitness enthusiasts with varying levels of skills.

Pros and Cons

Pros:
  • Wide range of products on offer
  • High quality and reliable products
  • Easy to navigate website
  • Excellent customer support and service
  • Free shipping and returns
  • Secure payment options
Cons:
  • Sometimes the pricing is on the higher side compared to its competitors
  • Product availability can sometimes be limited
  • Shipping times may vary

User Experience

Nike.com provides a seamless user experience, enabling customers to easily find and purchase products. The website is well-designed with high-quality images, detailed product descriptions, reviews, and suggestions for related products, making it easy for the customers to make informed buying decisions. Nike.com also offers a personalized experience with tailored product recommendations based on users' browsing history.

Pricing and Value for Money

Nike.com's pricing varies based on the product type and range. Prices are generally on par with what you would expect to pay for high-quality athletic apparel, footwear, and accessories. Nike.com offers excellent value for money through its high-quality, reliable, and long-lasting products.

Alternatives

Nike has numerous competitors in the athletic apparel industry. Adidas, Under Armour, and Puma are just a few of the well-known brands that offer similar products to Nike. Customers looking for an alternative to Nike can explore these other brands to find products that suit their requirements.

Customer Service

Nike.com has an excellent customer service team that is always available to assist customers. The company offers various ways to reach out to their team, including live chat, email support, and phone support. Nike.com also provides a comprehensive FAQ section that covers common issues and questions, making it easy for customers to find solutions.

Product Quality and Selection

Nike is known for its high-quality products, and the same holds true for its online store. The company offers a vast selection of athletic apparel, footwear, and accessories for men, women, and kids. Nike.com's products are made from high-quality materials and designed to last, making them worth the premium price.

Website Usability

Nike.com is a well-designed website that is easy to navigate. The site features a responsive design that adapts to different screen sizes and devices, ensuring that customers have a seamless shopping experience. The website also features several search filters, making it simple for users to find products based on size, color, and other relevant parameters.

Returns and Exchanges

Nike.com offers free returns and exchanges for all products purchased from their online store. Customers can return products within 60 days of purchase, provided they are in new, unused condition with all accessories and original packaging. Nike.com makes the process of returns and exchanges easy by providing return labels and step-by-step instructions.

Promotions and Discounts

Nike.com frequently offers promotions and discounts to its customers. These promotions can vary from seasonal discounts to flash sales, making it easier for customers to save money. Nike.com also features a separate section on their website dedicated to current promotions, making it easy for shoppers to take advantage of deals.

Reputation

Nike is a well-known brand that has built a reputation for producing high-quality athletic products. The company has millions of loyal customers worldwide and has a strong online presence, with its social media channels boasting millions of followers.

Payment Options

Nike.com offers several secure payment options, including credit and debit cards, PayPal, and Apple Pay. All transactions are encrypted and conducted over a secure network, ensuring customer data safety.

Loyalty Programs

Nike.com offers a loyalty program called "NikePlus." Members of this program receive exclusive benefits, including free shipping, access to limited edition products, and personalized workouts. Customers can also earn reward points through purchases, which can be redeemed for discounts or other products.

Customer Reviews

Nike.com features a robust customer review system, enabling customers to provide feedback on products they have purchased. The reviews are indexed by product and are easily accessible, allowing potential customers to read reviews before making a purchase.

Community Involvement

Nike has a strong commitment to being environmentally responsible and is actively working towards reducing its carbon emissions. The company is also involved in various initiatives aimed at promoting sports and fitness, including the Nike Community Impact Fund, which donates to organizations that help underprivileged communities.

Shipping and Costs

Nike.com offers free shipping to all customers in the United States, regardless of the order value. International customers have to pay shipping prices that vary based on the selected delivery option and the shipping destination. Customers can expect their orders to be delivered in 5-7 business days after placing the order. Overall, Nike.com is an excellent online store for customers looking to purchase high-quality athletic products. With excellent customer service, free shipping and returns, and a wide selection of products, Nike.com is a top choice for sports enthusiasts.

Nike Recent User Reviews

User Rating

5 stars

64

4 stars

10

1 stars

295

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Reviewer Name: Allan Alexander

Review Submission Date: 2022-12-27

Review Title: Awful company
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Review Description: Awful company. Ordered expensive trainers for Christmas present. Turns out they sent a far cheaper pair. Phoned customer services. Not great have to wait until we see proper trainers back on their on line store then contact them again to organise replacement. On returns told would need to join their on line club to qualify for free returns!! Not happening their mistake. Saga continues with onus on customer. Very poor.

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Reviewer Name: Star

Review Submission Date: 2022-12-24

Review Title: If I could rate this disgusting company…
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Review Description: If I could rate this disgusting company -100 I would. Placed an order 15 days ago and still waiting. Day after day DPD tracking has changed and I've now done a chargeback with my bank. No one to contact and complete scammers

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Reviewer Name: David Breheny

Review Submission Date: 2022-12-23

Review Title: Ordererd hoody for Nephews Christmas
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Review Description: Ordererd hoody for Nephews Christmas. Been ordered over two weeks. Status kept saying awaiting pick up. Spoke to customer services on 21 and apparently its been lost in transit. I asked for replacement but the item was sold out. I have recevied a full refund but have 2 days now to find an alternative present

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Reviewer Name: Claire

Review Submission Date: 2022-12-22

Review Title: My order arrived incorrect
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Review Description: My order arrived. The incorrect size in the correct size box. It is now a month later, 3 days before Christmas & I still haven’t got my replacement. I have contacted via online chat & phone 5 times. If your order is correct I find Nike good but any issues are so difficult to resolve common with them is not good.

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Reviewer Name: Cat Sss

Review Submission Date: 2022-12-21

Review Title: Pllleeease stop using Evri to send my…
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Review Description: Pllleeease stop using Evri to send my parcels. I buy from Nike a lot as I have a trainer business and it always used to be DPD. But now you’re using Evri, my parcels get dumped on my doorstep, some have gone missing, a few have got lost in transit and even with next day delivery they NEVER deliver on time. Gonna have to start using elsewhere for my products at this rate. Please at least give us the option to not have Evri deliver!

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Reviewer Name: Colm

Review Submission Date: 2022-12-21

Review Title: Would be zero stars if could
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Review Description: Would be zero stars if could! Ordered a gift voucher online almost two weeks ago as a christmas present, meant to be delivered by 19th, still no sign, ring up, rude customer service, hasn’t been sent because and I quote “a plastic deficiency “ within the company… I hadn’t been notified of this delay and offered no alternative but to wait for there to be plastic for cards… ridiculous from supposedly one of the biggest companies in the world

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Reviewer Name: Chris

Review Submission Date: 2022-12-21

Review Title: 0 stars
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Review Description: 0 stars. Ordered a gift card a week ago and order status is stuck in “preparing”. No way I will get this in time for Christmas now. One very disappointed grandchild on Christmas Day and Nike won’t cancel order nor tell me how long I will have to wait. Won’t be doing that again

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Reviewer Name: Caroline Norman

Review Submission Date: 2022-12-20

Review Title: Returns is a joke no refund even when tracked
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Review Description: Really bad experience, sent back products and tracking says arrived 8th December. Even though items where tracked refunds for some in the same shipment and not all!!! So far waiting for €150 worth to be refunded. I'm baffled how they can process one box of returns and only refund partially.

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Reviewer Name: Tzippi Lerch

Review Submission Date: 2022-12-20

Review Title: Nike stole my shirt
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Review Description: Nike stole my shirt. I ironed it as per the instructions on the label, but the shirt got burn marks. Customers service told me to return it and they would reach out within 5-7 days. It's been over a month and I haven't heard back from them. They don't respond to my emails either.

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Reviewer Name: Gemma Bonner

Review Submission Date: 2022-12-20

Review Title: How can a premium brand like Nike use…
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Review Description: How can a premium brand like Nike use the worst courier service in the UK. Shocking ruining christmases all over the place. Evri are a joke and should not be used by any reputable business, totally unreliable and a premium rate number of you want to call them to find out where your parcel is!