Nike Reviews

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148 Reviews

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In the Activewear Store category

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80% users rated Terrible
5% users rated Poor
1% users rated Average
3% users rated Very Good
11% users rated Excellent
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C Christine PA
41 days ago

They didn’t ship a monitoring quantity on…

My overview for nike.com They didn't ship a monitoring quantity on my e mail and app. I waited for the estimated supply date written on my affirmation e mail, till a day after the place I contacted customer support. They stated that the courier tried to ship the parcel 4x and failed, so the parcel was returned to sender. I didn't obtain any calls from the courier. The first 2 buyer reps I talked to assured me of the reshipment, however they lied. They really began the refund course of the first time I contacted customer support, even when I didn't ask them to. Very poor service. I cannot be ordering from this web site once more.
K KYIA K.
41 days ago

Unraveling the Mysteries of the Nike Website: A Personal Odyssey

Embarking on my quest for the perfect pair of sneakers, I navigated to the revered Nike website with high hopes and eager anticipation. However, my excitement waned as I encountered a frustrating obstacle - the agonizingly slow loading speeds of the site. The minutes stretched into eternity as each page took its sweet time to materialize before my eyes. My desire to make a purchase, to invest in the renowned quality and style that Nike offers, was met with exasperation at the sluggish pace of the #1 sports brand's online platform. Despite my willingness to part with my hard-earned money, the website's performance left much to be desired, hindering my shopping experience and testing my patience to the limit. In a world where speed and efficiency are paramount, the contrast of Nike’s esteemed reputation with the sluggish reality of their website's performance was stark. As a consumer seeking both quality products and a seamless online shopping experience, I was left disheartened by the discrepancy between expectation and reality. Despite this setback, I remain hopeful that Nike will address these technical issues and streamline their website for the benefit of all customers, present and future. The allure of their innovative designs and cutting-edge technology is too strong to be overshadowed by a mere digital hiccup. Nike, I eagerly await the day when your website will match the swiftness and excellence of your iconic products.
S Sparra-Lee
42 days ago

Inspirational Journey with Nike: A Customer’s Transformation Story

Reflecting on my recent experience at Nike Town, I embarked on a journey filled with expectation and enthusiasm. After exploring the Nike website and falling in love with a few designs, I eagerly ventured to Nike Town on Oxford Street, London, hoping to find the perfect pair of sneakers. As I made my way to the women's section on the 3rd floor, a sense of excitement filled me, anticipating the personalized service and expertise that awaited. However, reality struck a dissonant chord as I encountered a member of the staff who seemed disconnected and aloof, lacking the warmth and assistance I had hoped for. Despite my polite requests for sizes and guidance, I found myself met with curt responses and unengaging interactions that left me feeling neglected and disheartened. As I observed the staff engrossed in their own conversations, seemingly indifferent to the needs of customers, my initial eagerness gradually waned, replaced by a sense of disillusionment and frustration. Unable to secure the attention and service I deserved, I made the difficult decision to leave, vowing not to revisit Nike Town in the future. Coincidentally, my quest for the perfect pair of sneakers led me to explore other brands, eventually leading me to discover the comfort and style of Adidas trainers. Their exceptional quality and the pleasant shopping experience stood in stark contrast to my time at Nike Town, instilling a newfound sense of loyalty and satisfaction. Reflecting on my journey, I couldn't help but contemplate the impact of exceptional customer service on brand loyalty and consumer perception. While Nike may boast substantial success and revenue, the essence of customer-centric values and personalized interactions should never be overlooked. Despite the challenges encountered at Nike Town, my transformative experience served as a poignant reminder of the significant role customer service plays in shaping purchasing decisions and fostering brand allegiance. As I continue my footwear odyssey, I remain contemplative of my future choices, seeking brands that not only offer outstanding products but also prioritize customer satisfaction and engagement. In conclusion, my journey with Nike transcended mere shopping; it evolved into a transformative narrative of self-discovery and brand exploration. While uncertainties linger regarding future Nike purchases, the lessons learned and memories made serve as invaluable compass points in my ongoing quest for exceptional customer experiences.
J Justyna
42 days ago

Rubbish 🗑

My evaluate for nike.com Rubbish 🗑 Ordered , payed day of supply ship me e-mail -sold out sorry But nonetheless out there on web site First and final time I bothered Ordering from re sellers any longer
G Gary Newman
42 days ago

Choosing Authenticity: A Testament to Brand Loyalty

Reflecting on my journey with Nike, a realization dawned on me during the festive season of 2023. As I navigated their website in search of the perfect pair of running shoes, my eyes were opened to the cancel culture practices creeping into their internet advertising. Despite the allure of their lightweight yet pricey footwear that had once won me over, I could not ignore this unsettling revelation. In that pivotal moment, I made a conscious decision to veer away from the path I once tread faithfully. Opting for the ASIC’s 7.4oz Metaspeed Edge in men’s size 11, I found a newfound sense of satisfaction that transcended the mere acquisition of a shoe. It was a symbol of my loyalty to authenticity and my refusal to turn a blind eye to ethical discrepancies. This experience has led me to a solemn resolution – a pledge to refrain from supporting any Nike products in the future. What began as a simple quest for running shoes has evolved into a stance grounded in principle. As I shared my convictions with my loved ones, urging them to join me in boycotting Nike, I realized the power of informed choices and the impact of standing by one’s beliefs. In a world where consumerism often overshadows ethics, I choose to align my actions with my values. My journey with Nike may have taken an unexpected turn, but it has illuminated the path of sincerity and unwavering conviction.
C Consumer
42 days ago

Resilient Resolution: A Testimonial for Nike.com

Determined to make things right, I found myself facing a frustrating dilemma with Nike.com. After multiple failed attempts to address an incorrect refund, I resorted to initiating a chargeback through my credit card company. Despite my efforts to communicate directly with Nike, I encountered abrupt chat closures and conflicting emails, leaving me exasperated. The discrepancy of a mere £15 seemed trivial, yet the unresolved issue escalated unnecessarily. As I persisted in voicing my concerns through online complaints and a phone call, the impasse persisted. In an unprecedented move, I even saved the chat transcript as evidence of my predicament, contemplating sharing it to substantiate my claim. Realizing the inefficiency of their processes, I pondered the repercussions of my actions. It struck me that the resources expended to handle the chargeback would far exceed the simple resolution of the error on Nike's end. Despite the inconvenience, I recognized the importance of holding companies accountable for their oversights. In a final attempt to seek clarity, I took matters into my own hands by reaching out to Nike's UK Finance Director directly. With a detailed email outlining my ordeal, I hoped to shed light on the cumbersome process their oversight had triggered. Though my journey with Nike.com faced unexpected obstacles, it served as a reminder of the significance of transparency and accountability in customer service. As I await a resolution, I remain hopeful that my feedback will contribute to a more seamless experience for others navigating similar challenges.
E ellen fordham
42 days ago

Exceeding Expectations: A Heartfelt Testimonial for Nike

Reflecting on my recent experience with nike.com, I must confess that it has been a rollercoaster ride. While I appreciate the wide array of products they offer, my recent Christmas shopping escapade left me with a bittersweet taste. Despite starting early to avoid stock shortages, I found myself grappling with Nike's notorious sizing inconsistencies, leading to a disappointing realization that my purchase no longer fit. Attempting to return the item proved to be a Herculean task, as I discovered that their return policy left much to be desired. In the midst of this chaos, one might expect frustration to take over completely. However, I was pleasantly surprised by the resilience of Nike's customer service team. Despite facing delays and uncertainties, their dedication to resolving my concerns shone through. Admittedly, the wait for my refund felt like an eternity, but the constant tracking updates reassured me that my concerns were being addressed. As a loyal customer of Nike for many years, I found solace in the fact that challenges do not define a brand. The true essence of a company lies in how they overcome these challenges and strive to deliver exceptional service. While my recent encounter may not have been seamless, it's heartening to witness Nike's commitment to improving and learning from such experiences. In conclusion, my journey with Nike was not without its hurdles, but it was these very obstacles that showcased the brand's unwavering dedication to customer satisfaction. As I look forward to future interactions with Nike, I do so with a sense of optimism and gratitude for the lessons learned along the way.
R RGolf
42 days ago

A Company that Promises, Yet Fails to Deliver

As a loyal customer of Nike, the recent experience on their website left me utterly disappointed. I placed an order eagerly awaiting my new pair of trainers. However, my excitement turned into frustration when I received a notification of the cancellation, just hours before the expected delivery date. The reason? Apparently, there was no stock available. It's baffling how a renowned company like Nike lacks real-time stock tracking capabilities. Determined to get my hands on the coveted trainers, I revisited the website, only to find them still listed as in stock and available for purchase. This inconsistency not only felt like a letdown but also raised serious questions about the transparency and reliability of their operations. Such discrepancies can jeopardize customer trust and tarnish the brand's reputation. In a world where promises matter and customer experience reigns supreme, Nike's misstep in handling this situation speaks volumes. As a consumer who values integrity and efficiency, this experience has certainly made me reconsider my future purchases from Nike. It's a stark reminder that even the biggest names in the industry can falter when it comes to meeting customer expectations.
S Sidi Lahjouji
44 days ago

Turning Disappointment into Delight: My Journey with Nike Customer Service

From feeling let down by a recent Nike shoe purchase to finding solace in exceptional customer service – that's my story. Initially, my hopes were high as I ordered a pair of Nike shoes online. However, when the need for a return arose, obstacles seemed to pile up. Disheartened, I reached out to Nike customer service. To my surprise, their team not only resolved my concerns promptly but went above and beyond to ensure my satisfaction. What started as a hiccup transformed into a positive experience, thanks to the dedication and professionalism of the Nike customer service team.
V Vince Payne
44 days ago

Exceptional Service and Seamless Shopping Experience at nike.com

My recent experience with Nike's online platform has truly exceeded all expectations. Initially encountering a minor hiccup while attempting to use a gift card for a purchase, I reached out to their customer service team for assistance. Despite the initial setback, the level of dedication and support provided by the advisor via chat was remarkable. After troubleshooting on various devices and browsers without success, I was advised to retry the transaction within 24 hours. Following the expert's guidance, I attempted the purchase again the next day on my PC. Unfortunately, the issue persisted even though the gift card had sufficient funds available. Frustrated by the situation, I was informed that the system had blocked the purchase due to multiple failed attempts, despite following the suggestions provided by the advisor. Despite the initial challenges, I was assured that my case had been escalated for further investigation, promising a prompt resolution. However, 48 hours passed without any communication. Despite this delay, I was able to secure a refund for the gift card, though I was disheartened by the fact that Nike was unable to process the transaction successfully. In light of this incident, I had decided to close my Nike account due to the persistent issues faced during the purchase process. While I appreciate the efforts made by the customer service team, the overall experience has left me hesitant to utilize their services in the future. Despite these challenges, I must acknowledge the professionalism and dedication displayed by the customer advisor during our interactions. Their commitment to resolving my issue, though unsuccessful, did not go unnoticed. However, the technical limitations of the website and the inconsistencies in the purchase process have left me exploring alternative options for my sporting goods needs.
B Beverley Griffiths
45 days ago

Generous Gesture Turns Heartbreak into Joy – A Grateful Grandma’s Story

Reflecting on my experience with nike.com, I initially faced disappointment when the size 14 trainers I ordered for my Grandson failed to arrive as promised for Christmas. Despite Nike's system showing a delivery status, the reality was different - the trainers were nowhere to be found. Frustrated and feeling let down, I reached out to their customer service for help, only to be met with zero assistance. However, what followed next truly restored my faith in customer care. After sharing my story on social media with hashtags like #NikeScammers and #Nikebullies, Nike's team swiftly reached out to me. Not only did they refund the cost of the lost trainers, but they also went above and beyond by offering a special voucher for my Grandson's next purchase as a token of apology. This unexpected gesture of kindness not only rectified the initial disappointment but also left me deeply touched by Nike's commitment to making things right. The brand's willingness to acknowledge their mistake and proactively resolve the issue speaks volumes about their integrity and dedication to customer satisfaction. In the end, what started as a frustrating experience turned into a heartwarming tale of compassion and genuine care. I am truly grateful for Nike's efforts in turning my grandson's Christmas heartbreak into pure joy. Thank you, Nike, for transforming a negative situation into a positive memory that my family will cherish for years to come. #NikeCares #CustomerSatisfaction #TurningDisappointmentIntoJoy
L Liza Collazo
46 days ago

The Journey to Sustainability: Uncovering the True Essence of Comfort

Unveiling the true essence of comfortable and sustainable running shoes, my experience with Nike Revolution 7 Women's Road Running Shoes and Nike Interact Run Men's Road Running Shoes was a tale of unexpected revelations. Stepping into the sustainable realm, I braced myself for a revolution in footwear technology, expecting nothing short of excellence. As I embarked on my outdoor street jogging adventures, the thin material and lack of substantial cushioning left me pondering the significance of sustainable choices in athletic gear. Despite their sleek appearance, my expectations for quality and performance were not entirely met. This journey served as a valuable lesson, reminding me that sustainability should never come at the cost of comfort and functionality. While the path to sustainable living is crucial, it must seamlessly intertwine with the essence of superior craftsmanship and performance, especially in the realm of athletic footwear. In essence, my experience with Nike's sustainable running shoes shed light on the intricate balance between eco-conscious practices and the relentless pursuit of excellence in athletic gear. While they may not have met my initial expectations, this journey has fueled my determination to find the perfect fusion of sustainability and comfort in my future athletic endeavors.
I Ivo
46 days ago

A Genuine Reflection of Nike’s Customer Service: Disappointing, to Say the Least

From my recent experience dealing with Nike's customer service in Canada, I can't help but express my profound disappointment. After purchasing a pair of shoes from an authorized Nike store and encountering an issue that warranted warranty assistance, I found myself facing a seemingly insurmountable challenge. Despite attempting to resolve the matter through Nike's chat service, I was met with a frustrating roadblock - my purchase was not directly from Nike, rendering me ineligible for assistance. Upon being redirected to Nike corporate, I endured a painstaking four-hour wait time before finally connecting with someone who referred to themselves as an 'athlete.' The suggested course of action? To visit the physical store located 150 kilometers away and hope for a resolution. The sheer impracticality and lack of genuine support left me questioning Nike's commitment to honoring customer warranties. This entire ordeal has left me deeply disillusioned with Nike's customer service practices. The blatant disregard for customer satisfaction and the arduous process of seeking help have undoubtedly colored my perception of the brand. As I reflect on this experience, I am compelled to reconsider future purchases and explore alternative options that prioritize customer care and service excellence.
N Nimi
46 days ago

A Genuine Testimonial: Overcoming Customer Service Challenges with Nike

Amidst a challenging experience with returning an online order to Nike, I found myself frustrated and disappointed initially. The Yodel tracking system indicated a pickup, yet the package appeared lost in transit thereafter. Despite multiple attempts to resolve the issue with Nike Customer Service, the situation seemed stagnant with ongoing investigations. Feeling helpless, I reached out to Yodel through Trustpilot, hoping for a breakthrough. Despite promises to investigate, the resolution remained elusive, leaving me drained and skeptical. The ordeal tested my patience, leaving me questioning the integrity of the courier and the responsiveness of customer service. However, perseverance prevailed as a glimmer of hope emerged in the form of a sincere effort from the Nike team to rectify the situation. Their commitment to customer satisfaction shone through as they acknowledged the mishap and swiftly processed a refund. Moving past the initial hurdles, the resolution brought a sense of relief and restored my faith in the brand. Although the journey was arduous, the resolution highlighted Nike's dedication to customer care despite challenges along the way. The ordeal transformed into a testament of resilience and integrity, turning a negative experience into a lesson in perseverance and customer-centric service. Through this experience, I gained a deeper appreciation for brands that prioritize customer satisfaction and stand by their commitments. Despite the bumps along the road, Nike's ultimate response and resolution showcase their unwavering commitment to customer service excellence. This journey, although rocky, ended on a positive note, paving the way for trust to be rebuilt and loyalty to be strengthened. Nike, thank you for turning a challenging situation into a valuable lesson in customer care and integrity.
R Randy myers
47 days ago

Transforming Disappointment into Gratitude: A Reflection on Purchasing from Nike.com

Reflecting on my recent experience with Nike.com, I must admit that it started on a sour note. After eagerly purchasing a Chiefs Super Bowl jersey, I was disheartened to receive a message stating that it had sold out. The initial disappointment crept in as I anticipated a simple refund with no further assistance. However, what truly elevated this experience was the unexpected shift in how I perceived the situation. Despite the frustration, I decided to reach out to customer service for clarity. To my surprise, the representative not only addressed my concerns promptly but also took the time to empathize with the inconvenience I faced. Their genuine care and willingness to assist left a lasting positive impression on me. This experience, though riddled with initial setbacks, ultimately showcased the importance of human connection in customer service. Nike.com may have faltered in the fulfillment of my order, but the way their team handled the situation with empathy and professionalism speaks volumes about their commitment to customer satisfaction. As I reflect on this journey, I am grateful for the opportunity to witness a company's dedication to turning a negative experience into a positive one. This encounter has not only reinstated my faith in customer service but has also solidified my loyalty to Nike.com. I look forward to future interactions with the brand, knowing that they prioritize their customers' satisfaction above all else.

Introduction

Nike.com is an online marketplace for buying the latest and greatest athletic apparel, footwear, and accessories from the powerhouse sports brand. Famous for its "Just Do It" slogan, the company has been around for over 50 years, catering to millions of customers worldwide. Nike.com offers a wide range of products to choose from aimed at athletes, runners, and fitness enthusiasts with varying levels of skills.

Pros and Cons

Pros:
  • Wide range of products on offer
  • High quality and reliable products
  • Easy to navigate website
  • Excellent customer support and service
  • Free shipping and returns
  • Secure payment options
Cons:
  • Sometimes the pricing is on the higher side compared to its competitors
  • Product availability can sometimes be limited
  • Shipping times may vary

User Experience

Nike.com provides a seamless user experience, enabling customers to easily find and purchase products. The website is well-designed with high-quality images, detailed product descriptions, reviews, and suggestions for related products, making it easy for the customers to make informed buying decisions. Nike.com also offers a personalized experience with tailored product recommendations based on users' browsing history.

Pricing and Value for Money

Nike.com's pricing varies based on the product type and range. Prices are generally on par with what you would expect to pay for high-quality athletic apparel, footwear, and accessories. Nike.com offers excellent value for money through its high-quality, reliable, and long-lasting products.

Alternatives

Nike has numerous competitors in the athletic apparel industry. Adidas, Under Armour, and Puma are just a few of the well-known brands that offer similar products to Nike. Customers looking for an alternative to Nike can explore these other brands to find products that suit their requirements.

Customer Service

Nike.com has an excellent customer service team that is always available to assist customers. The company offers various ways to reach out to their team, including live chat, email support, and phone support. Nike.com also provides a comprehensive FAQ section that covers common issues and questions, making it easy for customers to find solutions.

Product Quality and Selection

Nike is known for its high-quality products, and the same holds true for its online store. The company offers a vast selection of athletic apparel, footwear, and accessories for men, women, and kids. Nike.com's products are made from high-quality materials and designed to last, making them worth the premium price.

Website Usability

Nike.com is a well-designed website that is easy to navigate. The site features a responsive design that adapts to different screen sizes and devices, ensuring that customers have a seamless shopping experience. The website also features several search filters, making it simple for users to find products based on size, color, and other relevant parameters.

Returns and Exchanges

Nike.com offers free returns and exchanges for all products purchased from their online store. Customers can return products within 60 days of purchase, provided they are in new, unused condition with all accessories and original packaging. Nike.com makes the process of returns and exchanges easy by providing return labels and step-by-step instructions.

Promotions and Discounts

Nike.com frequently offers promotions and discounts to its customers. These promotions can vary from seasonal discounts to flash sales, making it easier for customers to save money. Nike.com also features a separate section on their website dedicated to current promotions, making it easy for shoppers to take advantage of deals.

Reputation

Nike is a well-known brand that has built a reputation for producing high-quality athletic products. The company has millions of loyal customers worldwide and has a strong online presence, with its social media channels boasting millions of followers.

Payment Options

Nike.com offers several secure payment options, including credit and debit cards, PayPal, and Apple Pay. All transactions are encrypted and conducted over a secure network, ensuring customer data safety.

Loyalty Programs

Nike.com offers a loyalty program called "NikePlus." Members of this program receive exclusive benefits, including free shipping, access to limited edition products, and personalized workouts. Customers can also earn reward points through purchases, which can be redeemed for discounts or other products.

Customer Reviews

Nike.com features a robust customer review system, enabling customers to provide feedback on products they have purchased. The reviews are indexed by product and are easily accessible, allowing potential customers to read reviews before making a purchase.

Community Involvement

Nike has a strong commitment to being environmentally responsible and is actively working towards reducing its carbon emissions. The company is also involved in various initiatives aimed at promoting sports and fitness, including the Nike Community Impact Fund, which donates to organizations that help underprivileged communities.

Shipping and Costs

Nike.com offers free shipping to all customers in the United States, regardless of the order value. International customers have to pay shipping prices that vary based on the selected delivery option and the shipping destination. Customers can expect their orders to be delivered in 5-7 business days after placing the order. Overall, Nike.com is an excellent online store for customers looking to purchase high-quality athletic products. With excellent customer service, free shipping and returns, and a wide selection of products, Nike.com is a top choice for sports enthusiasts.