Users Voice for Ninacloak

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Ninacloak
Ninacloak Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 01 Aug 2019

Last updated by on 12 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 1.7 3.3 4.2 1.3 4.9
Feb 2023 5 5 5 5 5 3
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

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Detailed Ninacloak Review by

Introduction

Ninacloak.com is an online fashion retailer that offers a wide range of trendy and affordable clothing for women. The website aims to provide fashion-forward women with the latest styles and high-quality clothes without breaking the bank.

Pros and Cons

Pros:
  • Offers a vast selection of affordable and trendy clothing options
  • Easy-to-navigate website layout
  • Provides free shipping on orders above $119
  • Offers 15% off for new customers
Cons:
  • The size chart can be inaccurate, and it can be challenging to find the right size.
  • The delivery time can be relatively long, varying from 7-15 business days.

User Experience

Ninacloak.com's website is user-friendly and easy to navigate. The search feature and filter tools make it easy for customers to quickly find what they're looking for. The picture quality and zoom-in feature help customers gauge the quality and look of the products.

Pricing and Value for Money

Ninacloak.com offers affordable pricing on their clothing items, with prices ranging from $7 to $70, making it accessible to budget-conscious shoppers. However, some customers have expressed that they received lower quality products than they expected.

Alternatives

Other online clothing retailers to consider include Shein, Zaful, PrettyLittleThing, and boohoo.

Customer Service

Ninacloak.com has a customer service team available to answer any questions or queries customers may have. However, some customers have reported slow responses from the team.

Product Quality and Selection

Ninacloak.com offers a wide range of clothing options ranging from casual wear to formal dresses. However, the quality of the products can be hit or miss, with some customers reporting poor quality and some high-quality.

Website Usability

The website is easy to navigate, with filter tools and search functions that make it easy to find products. The checkout process is easy, but some customers have reported issues with shipping and returning products.

Returns and Exchanges

Ninacloak.com allows returns and exchanges, but customers must request a return within 14 days of receiving the product. The return policy can be challenging to navigate, with some customers reporting issues with the process.

Promotions and Discounts

Ninacloak.com offers a 15% discount for new customers and free shipping on orders above $119. Additionally, they occasionally release coupon codes or discounts on their social media pages.

Reputation

Overall, customers have mixed reviews of Ninacloak.com, with some praising the quality and affordability of the products while others were disappointed with the product quality and shipping times.

Payment Options

Ninacloak.com accepts a variety of payment methods, including PayPal and major credit cards.

Loyalty Programs

Ninacloak.com does not have a dedicated loyalty program, but customers can sign up for their newsletter to receive exclusive discounts and promotions.

Customer Reviews

Customer reviews on Ninacloak.com's website and other review platforms show mixed reviews regarding the quality of products, shipping times, and customer service experience.

Community Involvement

Ninacloak.com does not seem to have any significant community involvement or charitable giving initiatives.

Shipping

Ninacloak.com offers free shipping on orders above $119. The delivery time can vary from 7-15 business days, and the shipping can be tracked.

Costs

The cost of shipping varies based on the order amount, destination, and shipping method. Some customers have reported high shipping costs, which can add up to the overall cost of the products.