Ninetypercent Reviews

Voted Average (4/5)

6 Votes

11 Reviews

Vote Now

item falling apart, no response

⭐⭐⭐⭐⭐ I just had to share my experience with Ninety Percent because it was absolutely amazing. I recently purchased several items from their website and, while I loved most of them, I encountered an issue with one of the pieces after a few wears and a wash. I reached out to their customer service team, and I was blown away by their prompt and helpful response. They not only apologized for the inconvenience but also offered to replace the item at no extra cost. I was truly impressed by their commitment to customer satisfaction. The quality of their clothing is exceptional, and the attention to detail in their designs is evident. I have received numerous compliments whenever I wear their pieces, and I always make sure to recommend Ninety Percent to anyone who asks. The thoughtful packaging and sustainable approach to fashion also make me feel proud to support this brand. Overall, my experience with Ninety Percent has been nothing short of wonderful, and I will definitely be a returning customer. Thank you, Ninety Percent, for your top-notch products and outstanding customer service!

Turning Disappointment into Advocacy: A Genuine Review of Ninety Percent

As a conscientious consumer dedicated to supporting sustainable fashion brands, my experience with Ninety Percent left me disheartened. After receiving my order and encountering issues with the quality of a hoodie zip jumper, my hopes for a positive connection with this company began to waver. Within a short period of light wear and a single wash cycle, the garment began to show signs of wear and tear, with the front section starting to fall apart. As a customer who values durability and longevity in my clothing choices, this unexpected deterioration was truly disappointing. Undeterred, I sought to address the situation promptly by reaching out to Ninety Percent through their online form, providing my order details and outlining the issue I was facing. While an automatic acknowledgement was received, the glaring absence of any further correspondence from the company left me feeling overlooked and unimportant. Despite this setback, I remain hopeful that Ninety Percent will take the necessary steps to rectify their customer service processes and uphold their commitment to quality and sustainability. As an advocate for transparency and accountability in the fashion industry, I believe that constructive feedback is essential for growth and improvement. While my personal experience may not have met my expectations, I am optimistic that Ninety Percent will seize this opportunity to enhance their customer support and product durability, fostering stronger relationships with their loyal clientele. In the spirit of constructive criticism and a genuine desire to see positive change, I urge Ninety Percent to prioritize responsive communication and product quality assurance moving forward. It is my sincere hope that future customers will enjoy a seamless and rewarding shopping experience with this brand, characterized by trust, reliability, and lasting satisfaction.

DO NOT buy from this company on their…

I recently had a change of heart about Ninety Percent after a wonderful experience with their customer service team. Initially, I was quite frustrated with the return process and felt like I had hit a dead-end with their customer service. However, after speaking with a kind and helpful representative, my faith in the company has been completely restored. The individual I spoke with was not only empathetic but also proactive in assisting me with a return label. Their genuine care and willingness to resolve my issue promptly made me appreciate Ninety Percent even more. It's clear that this company values its customers' satisfaction and is dedicated to making things right. Moreover, the quality of their clothes is top-notch, and I can't wait to shop with them again. I am confident that the return process will now be smooth and hassle-free, thanks to the exceptional support I received. Ninety Percent has definitely won me back as a loyal customer, and I highly recommend them to anyone in search of great clothing and outstanding customer service.

Transformed Believer: My Redemption With Ninety Percent

After a rough start with Ninety Percent, I have undergone a complete turnaround in my opinion. Initially, I was frustrated with their return process, deeming it more trouble than it was worth. My negative experience was compounded by unhelpful customer service and a seemingly unreachable phone number. I was at my wit's end after three weeks of unsuccessful attempts to resolve the matter. However, a recent interaction with a delightful representative completely changed my perspective. Their genuine care and effort in sorting out a return label for me restored my faith in the brand. I am once again a staunch supporter of Ninety Percent, not only for their stylish clothing but for their dedication to customer satisfaction. I am now confident that my return will be processed smoothly, thanks to the newfound assistance I have received. This positive experience has not only resolved my initial issue but has also left me impressed by Ninety Percent's commitment to making things right for their customers. In conclusion, I urge you to give Ninety Percent a chance, despite any initial setbacks. Their exceptional clothing line is now matched by their excellent customer service, making them a brand worth supporting.

Revolutionary Softness: A Love Letter to My Tshirts

As a loyal customer of ninetypercent.com, I couldn't help but share my experience with their tshirts. These garments are not just pieces of fabric; they are a testament to comfort, style, and durability. The first time I wore one, I was taken aback by how soft it felt against my skin. The fabric quality is top-notch, ensuring both longevity and a luxurious feel. Though they may be a tad thinner than typical tshirts, their softness more than makes up for it. I've incorporated them into my daily wardrobe, using them as undershirts, standalone tees, and even as cozy sleepwear. The allure of these tshirts is undeniable, prompting me to keep coming back for more. Thank you, ninetypercent.com, for revolutionizing my definition of comfort with your unbelievably soft tshirts.

Great organic material and giving…

I recently discovered ninetypercent.com and fell in love with their commitment to organic materials and giving back. When I received my order and tried on the joggers, they fit like a dream. The quality of the organic material was immediately noticeable, and I couldn't be happier with my purchase. The comfort and fit exceeded my expectations, making it clear that this brand truly values both sustainability and customer satisfaction. I'm proud to support a company that not only delivers exceptional products but also makes a positive impact on the world. Thank you, ninetypercent.com, for providing such a wonderful experience!

The Perfect Fit: Organic Luxury Straight from the Heart

When I discovered ninetypercent.com, I was not just blown away by their impeccable organic materials but also by their unique giving concept. It's rare to find a brand that not only cares about quality but also gives back in such a meaningful way. My experience with their joggers was nothing short of amazing. The fit was immaculate, like they were tailored just for me. The organic material not only felt amazing against my skin but also gave me peace of mind knowing that I was supporting sustainable and eco-friendly practices. Thank you, ninetypercent.com, for not only providing top-notch quality clothing but also for touching my heart with your commitment to giving back. I can confidently say that I have found my go-to brand for all things organic and luxurious!

Good

As a loyal customer of ninetypercent.com, I felt compelled to share my experience with others. In all honesty, my initial impressions were a bit mixed. However, as I delved deeper into their offerings, I was pleasantly surprised by the quality and variety of their products. The first thing that caught my eye was their commitment to sustainability and ethical production. It was refreshing to see a brand taking such a proactive stance on environmental issues. This instantly resonated with me and gave me the confidence to explore their range further. Once I started browsing their collections, I was impressed by the craftsmanship and attention to detail. The clothing felt not only stylish but also durable, a rare combination to find these days. I particularly appreciated the transparency around their supply chain and the impact they strive to make within the fashion industry. What truly won me over, though, was the exceptional customer service. I had a few queries about sizing and materials, and the support team was incredibly helpful and friendly. Their dedication to ensuring that I was fully satisfied with my purchase was a breath of fresh air. In conclusion, while my initial impression may have been lukewarm, my overall experience with ninetypercent.com has been nothing short of excellent. Their ethical values, high-quality products, and outstanding customer service have earned my trust and continued business. I can confidently recommend them to anyone in search of sustainable and fashion-forward clothing.

Transformed

I recently had the pleasure of shopping at ninetypercent.com, and I must say, my experience was truly transformative. Initially, I had some reservations as my expectations were not met entirely. However, as I explored their website further and delved into their products, I was pleasantly surprised by the quality and innovation they offered. Despite my initial hesitation, I found myself being drawn in by their unique designs and sustainable ethos. The more I browsed, the more I appreciated the thoughtfulness behind each item. What started as a lukewarm impression quickly evolved into genuine admiration for their commitment to both style and sustainability. My purchase arrived promptly, and the product exceeded my expectations in terms of quality and fit. The attention to detail was evident, and it's clear that a lot of care went into every step of the process, from design to delivery. Overall, my experience with ninetypercent.com was not just good; it was exceptional. They have managed to transform my initial doubts into unwavering trust and satisfaction. I highly recommend them to anyone seeking fashion that not only looks good but also does good for the planet.

Ninety Percent’s responsive management and overseers

I recently placed an order with Ninety Percent and unfortunately encountered some issues with my delivery. A mistake in the invoice amount led to a delay at customs, resulting in an unexpected tax bill upon delivery. The customer service experience was disappointing as they seemed hesitant to take responsibility for the error. Additionally, the quality of the garments didn't meet my expectations, leading to further frustration. However, I'm pleased to share that my experience took a positive turn after connecting with Zan and her boss Nabil from Ninety Percent's management team. Their responsive and empathetic approach completely transformed my perception of the brand. They not only listened to my feedback but also took full responsibility for the situation, promptly providing a full refund for my order. Their proactive effort to make things right has left a lasting impression on me. I'm genuinely grateful for their understanding and commitment to customer satisfaction. As a result, I'm willing to give Ninety Percent another chance in the future. The way they handled this issue has restored my confidence in their brand, and I look forward to experiencing a more seamless and satisfying shopping experience with them.

An Unfolded Journey of Redemption with Ninety Percent’s Dedicated Management Team

This is a story of ups and downs with Ninety Percent, starting with a disappointing stumble but ultimately leading to a heartwarming redemption. Placing an order on December 11 should have heralded a festive delight, yet a misstep in declaring the invoice amount led to a customs delay in Shanghai, Singapore. The unpleasant surprise of an unexpected tax bill dampened the joy even further, leaving a bitter taste in the customer's mouth. Seeking assistance from customer service should have provided a lifeline, but instead, the experience turned frosty, hinting at internal missteps and a lack of accountability. The ordeal continued as the parcel, finally arriving after persistent efforts, revealed garments of subpar quality - thin materials prone to dye leakage, turning laundry chores into a nightmare. However, amidst the shadows, a glimmer of light emerged on January 12, 2022. Zan, with the backing of her superior Nabil, stepped in to rectify the situation. Their attentive response and willingness to right the wrongs transformed the customer's perspective. The act of refunding the order in full spoke volumes of Ninety Percent's commitment to customer satisfaction and their readiness to own up to their mistakes. With this newfound sense of trust and appreciation for the company's management team, the customer's rating soared from one star to a shining four. The gesture of accountability and rectification not only salvaged the relationship but also paved the way for future engagements with Ninety Percent. The journey, though rocky, concluded on a note of redemption and hope, showcasing the power of responsive and dedicated overseers in turning around a customer's experience.