Users Voice for Nolo

81% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
19% users rated Excellent
Pie Chart Review Representation for Nolo
Nolo Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 23 Feb 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3 4.1 4.5 4.5 3.8 4.4
Oct 2022 5 3.9 4 3.6 4.2 4.4
Nov 2022 2.5 4.1 4.2 4.4 2.8 2.7
Dec 2022 5 5 5 5 5 5
Mar 2023 1 3 4.1 4.1 3.4 4.6
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Detailed Nolo Review by

Introduction

Nolo.com is an online legal resource that provides legal information, self-help tools, and DIY legal products for consumers. It was founded in 1971 and has since become one of the leading online destinations for legal education and assistance.

Pros and Cons

Pros: - User-friendly interface - Extensive product selection - Affordable pricing - Free legal information available - Reliable customer support Cons: - Some products may be outdated - Limited customization options - Not all legal issues may be covered

User Experience

Nolo.com is incredibly user-friendly, with clear categories and subcategories that allow customers to easily navigate through the site. The simple design of the website makes it easy to find what one is looking for. The site's search function is also highly intuitive and accurate.

Pricing and Value for Money

Nolo.com offers a range of pricing options that cater to different budgets. Their products range from free legal information to affordable self-help tools and documents. The website provides great value for money, as customers can find virtually all types of legal information and DIY products at a reasonable price.

Alternatives

Some alternatives to Nolo.com include LegalZoom.com, RocketLawyer.com, and Avvo.com. These sites provide similar services for legal self-help, but may differ in pricing, product offerings, and overall customer experience.

Customer Service

Nolo.com has a reliable customer support team that can be reached via chat, phone, or email. Customers can expect prompt and helpful responses to any queries or concerns they might have.

Product Quality and Selection

Nolo.com offers a broad selection of high-quality products that cover a wide range of legal issues. These products include books, articles, self-help tools, and legal forms. The products are created by legal experts and have been reviewed and approved for accuracy and relevance.

Website Usability

The website is intuitive and user-friendly, with a clean and simple design that makes navigation easy. The site's search function is highly efficient and accurate, ensuring that customers can find what they're looking for quickly and easily.

Returns and Exchanges

Nolo.com has a fair and transparent returns and exchange policy that allows customers to return products that they are not satisfied with within a specified period. The website will either exchange or refund the returned product.

Promotions and Discounts

Nolo.com offers promotions and discounts from time to time, which can vary depending on the season or event. Customers can also find exclusive discounts or promotions when checking out.

Reputation

Nolo.com has an excellent reputation in the legal space for providing reliable legal information and self-help tools. The company has been in business for several decades and has won several awards for their exceptional customer service and quality products.

Payment Options

Nolo.com accepts various payment methods, including credit cards, PayPal, and Amazon Pay. Customers can choose the payment option that is most convenient for them at checkout.

Loyalty Programs

Nolo.com does not currently offer a loyalty program or rewards system for frequent customers.

Customer Reviews

Nolo.com has an extensive collection of customer reviews on their website, which helps potential customers ensure they have a good experience with their products.

Community Involvement

Nolo.com is involved in various community initiatives, including supporting legal aid organizations and providing free legal resources to disadvantaged communities.

Shipping and Costs

Some products on Nolo.com require physical shipping, such as books or legal forms. The website usually offers flat-rate shipping, but international customers may be required to pay extra shipping fees.

Nolo Recent User Reviews

User Rating

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Reviewer Name: Michael B.

Review Submission Date: 2022-12-05

Review Title: It is a scam
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Review Description: It is a scam! Lawyers do not use this service. Their “leads” are not true leads. You will end up with response like “how did you get this numer?” Or “I never asked for an attorney” if you ask someone at the company where their leads come from they will not tell you. Stay away!

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Reviewer Name: customer

Review Submission Date: 2022-10-21

Review Title: Law Offices Of Antoinette Middleton, APC
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Review Description: I contacted the San Diego law offices of Antoinette Middleton when I had questions related to completing a living revocable trust using NOLO's Quicken WillMaker. Via short appointment, Ms. Middleton provided clear, thorough answers to each of my questions. She was extremely knowledgeable about the legal issues and skilled at translating legal terms into plain English! I now have a lawyer who I rely on for any future needs and highly recommend her to others.

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Reviewer Name: Lisa

Review Submission Date: 2022-07-15

Review Title: Kotlar Hernandez & Cohen ... Best Law Firm
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Review Description: I can't praise the Law Firm of Kotlar Hernandez & Cohen enough for handling my legal needs after sustaining injuries in an auto accident. They personified respect, experience, integrity, trust and a passion for justice. I had the upmost pleasure working with Adam Kotlar, Sherry Cohen & Kris Scotten whosuccessfully won the settlement for my personal injury case. Their warmth and attention lessened my worries during such a stressful ordeal. I wouldn't hesitate recommending this professional Law Firm.

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Reviewer Name: Shaniqua Wilson

Review Submission Date: 2022-06-15

Review Title: I ordered books months ago and still…
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Review Description: I ordered books months ago and still haven’t received my order I have called & now my bank making me lose 28.99 behind some books I have never gotten . Trying to reach out to them is FREAKING HORRIBLE DONT ORDER NOTHING FROM THESE FOLKS THERE ARE A RIP OFF .. shut this FREAKING website down !!

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Reviewer Name: Nia

Review Submission Date: 2022-05-10

Review Title: They never got back to me
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Review Description: They never got back to me. Not sure they do anything but post legal stuff. They like laughing at our pain apparently. Why ask? Nolo is short for nolo contendere. No contest. Nolo, no. Yeah no good. Not helpful. Call an ambulance chaser from your local area.

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Reviewer Name: Zefnov Vak

Review Submission Date: 2021-12-09

Review Title: Scam
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Review Description: Plaintiff in tort case against a large public entity, the Martindale-Nolo Legal Network deliberatly referred to a well-known public entity Defense firm. To be fair, lawyers listed with Martindale-Hubble often lie flagrantly about their services--most of them represent business defendants (rich) exclusively, never plaintiffs (poor), but they won't reveal that in public adverts because the truth makes them look bad.

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Reviewer Name: Glenn McCandliss

Review Submission Date: 2021-11-03

Review Title: Terrible
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Review Description: Terrible. Submitted clear proof that the leads were not subscribed practices of law, and not in the county we subscribed to, and they won't credit your account. You can't cancel either, they keep your money. BEWARE.

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Reviewer Name: Arie Sharim

Review Submission Date: 2021-08-28

Review Title: DO NOT PAY THEM A DIME
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Review Description: I wish I read these reviews before paying foe leads. They send the leads to at least 5 different law firms. And they don’t tell you. The problem is that the big law firms have huge call centers to call leads. Solo attorneys cannot compete with that.80% of leads have disconnected numbers. The other 20% that pick up either say “wrong number” or that they already have an attorney. Biggest waste of money. Their customer service is horrible. Anything you say to them, they respond “prove it” like a child.

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Reviewer Name: Dale Smith

Review Submission Date: 2021-08-10

Review Title: As an experienced lawyer
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Review Description: As an experienced lawyer, I cannot believe that I did not check Martindale Nolo out as to reviews before I agreed to pay them $820 for 20 reviews. They are all junk. Most never answer the phone or return the call or respond to an email. Some hang up on me. Some say they were only responding to a "survey." What a deceitful practice by Martindale Nolo.

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Reviewer Name: Andrew Shin

Review Submission Date: 2021-07-16

Review Title: Bad leads
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Review Description: Bad leads, tried over 60 leads and not one was good. It's a complete waste of time and money, money spent on buying leads and time wasted trying to follow up on bad lead You lose on both ends. Sucks!