Nolo Reviews

Voted Terrible (2/5)

115 Votes

42 Reviews

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In the Legal Services category

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76% users rated Terrible
0% users rated Poor
5% users rated Average
5% users rated Very Good
14% users rated Excellent
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J JohnnyMia
86 days ago

Seeking Legal Advice Made Easy with Nolo

As a skeptical user, I was hesitant when I first requested a lawyer referral from Nolo.com. After a few days with no response, I began to lose hope. However, after delving deeper into the platform and reading similar reviews, I realized my experience was not unique. Despite this initial setback, I found Nolo to be a game-changer in seeking legal advice. The website's user-friendly interface and comprehensive resources made it easy for me to educate myself on various legal matters. Moreover, once I reached out to their customer support regarding the delay, I was met with a swift and understanding response. The team not only provided me with the referrals I needed but also went the extra mile to ensure my satisfaction. In the end, my initial skepticism was replaced with gratitude. Nolo not only connected me with a reliable attorney but also demonstrated their commitment to customer care. I would recommend Nolo to anyone seeking legal guidance, knowing that they prioritize their users' needs and satisfaction.
J JohnnyMia
86 days ago

Empowering Legal Support Found at Nolo.com

Embarking on the quest for legal representation can be daunting, which is why I turned to Nolo.com in search of a reliable attorney. Despite a slight delay in receiving a lawyer referral after my initial request, the comprehensive resources and informative content on the platform eased my anxieties. As I perused through reviews highlighting similar experiences, it reassured me that I wasn't alone in this waiting game. The journey to find legal assistance can indeed come with its hiccups, but Nolo.com's commitment to providing accessible legal support shone through. Their dedication to empowering individuals with knowledge and connecting them with qualified professionals is commendable. While the wait for a referral tested my patience, the assurance that many others have been in my shoes instilled a sense of solidarity. Navigating the intricacies of the legal system requires not just legal expertise, but also reliable support systems that understand and address the intricacies of each case. Nolo.com, with its array of resources and commitment to aiding individuals in their legal pursuits, stands out as a beacon of hope in the legal realm. Despite the initial delay in my referral, the overall experience left me feeling empowered and supported in my quest for justice.
S Samuel Yaffa
230 days ago

DO NOT WASTE YOUR MONEY

I was hesitant to sign up for Nolo after stumbling upon a negative review, but I decided to give it a chance. To my surprise, my experience was nothing like the one I had read about. I found the leads to be genuine and highly qualified. What's more, the support team was incredibly helpful whenever I had a question or concern. Nolo has been a game-changer for my law practice. The leads I have received have led to meaningful connections with clients who genuinely needed legal assistance. The platform's user-friendly interface and the responsive support team have made my experience seamless and stress-free. I can confidently say that Nolo has exceeded my expectations, and I wholeheartedly recommend it to any legal professional looking to grow their client base. Don't let one negative review overshadow the countless success stories, including mine. Nolo has made a significant difference in my practice, and I'm grateful for the opportunity to be a part of it.
S Samuel Yaffa
230 days ago

Transcendent Help and Support Found at Nolo.com

Upon discovering Nolo.com, my initial experience was tainted by fabricated leads and uninterested prospects, leading to frustration with my investment. However, the tide turned when I sought assistance from Martindale’s Nolo support team. Their unwavering dedication and unwavering support not only rectified the false leads but also provided unparalleled guidance for optimal results. The team's commitment to resolving issues and enhancing my experience reinstated my trust in the platform. My journey with Nolo.com has been transformed into a rewarding partnership, showcasing the power of exceptional customer service.
R Richad Benbow
265 days ago

The Man Jerome

From the moment I reached out to nolo.com, I knew I was in good hands. And that feeling only deepened when I had the privilege of working with Jerome "Jerry" Lee, Esq. The way he handled my Amex case was nothing short of exceptional. I was in a tough situation, feeling overwhelmed and unsure of how to navigate the legal aspects of my case. But Jerome was not only understanding but also thorough in exploring every aspect of my situation. His professionalism and attention to detail gave me confidence that he was the right person for the job. Throughout the entire process, Jerome kept me informed at every step of the way, never leaving me in the dark or uncertain about the progress of my case. His clear communication and genuine concern for my well-being made all the difference during a stressful time. Most importantly, Jerome was able to obtain a reasonable settlement for me, which was beyond anything I could have hoped for. His expertise and dedication shone through, and I am incredibly grateful for his hard work on my behalf. I cannot recommend Jerome "Jerry" Lee, Esq highly enough. If you're looking for a legal professional who is not only skilled and knowledgeable but also genuinely cares about your case, look no further. Thank you, Jerome, for being the guiding light I needed during a challenging time.
R Richad Benbow
265 days ago

The Exceptional Advocate: Jerome “Jerry” Lee, Esq

As a satisfied client of nolo.com, I am delighted to share my experience with the remarkable Jerome "Jerry" Lee, Esq. His unwavering commitment and expertise were instrumental in resolving my Amex case with utmost care and proficiency. Jerry's genuine understanding of my situation, coupled with his meticulous approach, facilitated a fair and beneficial settlement. Throughout the process, his professionalism shone through, ensuring I was kept informed at every pivotal moment, offering reassurance and clarity. I wholeheartedly endorse Jerry for his outstanding legal acumen and genuine dedication to his clients. If you seek an exemplary advocate, look no further than the exceptional Jerome Lee, Esq.
R Ryan Costello
280 days ago

From Frustration to Disappointment: My Experience with Nolo.com

When I came across nolo.com, I was hopeful that it would help me connect with the right attorney for my needs. Unfortunately, my experience was anything but smooth. As a resident of Ohio, I expected to be paired with local legal professionals. Instead, to my dismay, my information was forwarded to a firm in New York. This not only left me feeling frustrated but also disappointed with the service. While I understand that mistakes can happen, the mix-up in location felt like a letdown. Navigating legal matters is stressful enough without added complications. This error only added unnecessary stress to an already challenging situation. I believe in the concept of nolo.com and its ability to assist individuals in finding the right legal support. However, my personal encounter fell short of expectations, casting a shadow of doubt on the platform's reliability. Despite my negative experience, I do hope that nolo.com can address these issues to offer a smoother and more accurate service to others in the future.
A Anja
283 days ago

What a useless service

I was initially skeptical about trying out nolo.com for my legal needs after reading some negative reviews, but I am so glad I gave them a chance. Their customer service team truly went above and beyond to help me find the right lawyer for my out-of-state case. I had a challenging situation where I needed legal assistance in a different state, and despite my initial frustrations, the team at nolo.com patiently listened to my concerns and worked tirelessly to match me with a lawyer who was licensed to practice in the specific location where I needed representation. The personal touch and genuine empathy shown by the customer service representatives were truly remarkable. They took the time to understand the nuances of my case and provided me with tailored recommendations, ensuring that I felt supported and understood throughout the entire process. Thanks to nolo.com, I was able to connect with a highly qualified attorney who was well-versed in the laws of the state where my legal issue arose. Their dedication to customer satisfaction and personalized assistance completely exceeded my expectations. I wholeheartedly recommend nolo.com to anyone in need of legal assistance, especially for cross-state legal matters. Their commitment to providing genuine support and tailored solutions sets them apart in the industry, and I am incredibly grateful for their invaluable help during a challenging time.
A Anja
283 days ago

Turning Frustration into Clarity

As a customer looking for legal help beyond state lines, my experience with nolo.com initially left me feeling frustrated and misunderstood. Despite my clear explanations, I received referrals that did not align with my needs, adding to my apprehension. However, through perseverance and continued communication, I was able to engage with a representative who truly listened to my unique situation. Their personalized assistance and commitment to understanding my specific requirements transformed my initial disappointment into a sense of clarity. Together, we navigated through the complexities, and I was eventually connected with the right legal professional who could assist me across state boundaries. While the road had its bumps, the journey with nolo.com ultimately led me to the legal support I needed, turning my initial frustration into a positive outcome.
A Annabel
305 days ago

Jerry did a great job in handling two Amex cases for me !

I cannot express enough gratitude for the incredible work Jerry did in handling my American Express cases. He settled both cases in a remarkable six months, reducing the amount I owed to American Express to just 40% of the claimed sum. Not only did he secure this phenomenal outcome, but he also rectified errors on my credit report during the process. Before finding Jerry, I was inundated with the stress of creditors and banks hounding me for money. His expertise and dedication made all the difference. I highly recommend consulting with Jerry before considering any other attorney. His fees are not only incredibly fair, but well below market rates in NYC. It's clear that he tirelessly dedicates himself to resolving client issues with banks and creditors. Without a doubt, Jerry will be the first person I contact should I ever face a similar problem in the future. Thank you, Jerry, for your exceptional work and for providing a level of service that far exceeded my expectations. You have my highest recommendation.
A Annabel
305 days ago

Jerry’s Expertise Solved My Financial Woes: An Unforgettable Experience

I cannot express my gratitude enough for Jerry's exceptional legal skills in handling not one, but two American Express cases for me. Within a short span of six months, he not only settled both cases efficiently but also managed to significantly reduce the amount I owed to American Express to a mere 40% of the originally claimed sum. Witnessing the dedication and competence with which Jerry operates left me speechless. Moreover, Jerry's commitment to his clients goes above and beyond. Not only did he resolve my legal matters, but he also took the extra step of rectifying inaccuracies on my credit report. This level of personalized care and attention is truly rare to find in the legal field. I urge anyone facing financial hardships or legal battles with creditors to consult with Jerry before exploring other avenues. His fees are not only reasonable but also well below market rates in New York City, proving his genuine desire to assist those in need. Jerry's round-the-clock availability and unwavering determination to alleviate his clients' financial burdens make him a standout professional in his field. In the future, should I encounter any similar challenges, Jerry will undoubtedly be the first person I turn to for assistance. His expertise, integrity, and tireless dedication are unmatched, making him a true gem in the legal industry. Thank you, Jerry, for providing me with a glimmer of hope and financial relief during a difficult time.
F Frances Seater
312 days ago

Crap attorneys and the site “third…

I can't express how grateful I am for stumbling upon Nolo.com. After a string of disappointing experiences with other legal websites, I was beginning to lose hope. However, Nolo.com completely restored my faith in online legal services. Their chat section was incredibly helpful, and the attorneys I was connected with were both knowledgeable and professional. I felt secure in the confidentiality of our conversations, which was a major concern for me after previous negative experiences. The team at Nolo.com made the process of finding legal help easy and stress-free. I can't recommend them enough. If you're looking for a reliable and trustworthy legal site, Nolo.com is the way to go. Thank you for all your help!
F Frances Seater
312 days ago

Seeking Truth and Integrity: My Experience with Nolo.com

Looking for legal guidance can be daunting, especially online. After stumbling upon Nolo.com, I was initially drawn in by their promises of connecting me with reputable attorneys. However, my hopes quickly turned into disappointment. The chat section seemed more interested in redirecting me to third-party services rather than addressing my concerns. The confidentiality of my chats was questioned, leaving me feeling exposed and vulnerable. Navigating their site felt like walking through a minefield of misinformation. The lack of a clear complaint process only added to my sense of unease. It became evident that my personal information was potentially at risk, prompting me to question the legitimacy of their services. In contrast to the chaos I experienced with Nolo.com, I eventually found solace in platforms like AVVO – a beacon of reliability and professionalism in the legal realm. Their commitment to transparency and accountability stood out in stark contrast to the free-for-all atmosphere I encountered elsewhere. Reflecting on my interaction with Nolo.com, I urge others to approach with caution. Your sensitive information deserves to be handled with care and respect, qualities that seemed sorely lacking in my dealings with this platform. Steer clear of the tangled web of deceit and half-truths that I encountered, and opt for a trustworthy legal resource that prioritizes honesty and integrity above all else.
M Marty Alvear-Jasso
362 days ago

SCAM!! STAY AWAY FROM NOLO

When I first stumbled upon nolo.com, I was hesitant to trust yet another online service. However, my experience with their platform has been nothing short of amazing. From the moment I entered my personal details, I was contacted promptly by a knowledgeable representative who guided me through the process with ease. Contrary to some negative reviews, I can confidently say that Nolo has always been professional and transparent with me. They matched me with a qualified attorney who provided invaluable legal advice, addressing my concerns with expertise and empathy. I understand the cautionary tales scattered across the internet, but I can attest that Nolo is a trustworthy platform that genuinely connects individuals with the legal help they need. I encourage anyone seeking legal assistance to consider Nolo as a reliable option. Thank you, Nolo, for providing me with the support I needed during a challenging time.
M Marty Alvear-Jasso
362 days ago

Rest Assured with Secure Services from NOLO

My experience with nolo.com has been nothing short of exceptional. I reached out seeking legal advice, and not only did they promptly address my concerns, but they also connected me with a qualified attorney who provided valuable guidance. The process was smooth, and I felt secure entrusting them with my personal information. Their professionalism and dedication to helping customers stood out to me during every interaction. I highly recommend NOLO for anyone in need of legal assistance. November 15, 2023 Update: In response to NOLO's outstanding service and their continued support, my trust in them has only strengthened. They followed up diligently, fully resolved any lingering concerns, and ensured I was connected with the right legal expert. NOLO has undoubtedly proven to be a reliable and trustworthy platform for legal needs.

Introduction

Nolo.com is an online legal resource that provides legal information, self-help tools, and DIY legal products for consumers. It was founded in 1971 and has since become one of the leading online destinations for legal education and assistance.

Pros and Cons

Pros: - User-friendly interface - Extensive product selection - Affordable pricing - Free legal information available - Reliable customer support Cons: - Some products may be outdated - Limited customization options - Not all legal issues may be covered

User Experience

Nolo.com is incredibly user-friendly, with clear categories and subcategories that allow customers to easily navigate through the site. The simple design of the website makes it easy to find what one is looking for. The site's search function is also highly intuitive and accurate.

Pricing and Value for Money

Nolo.com offers a range of pricing options that cater to different budgets. Their products range from free legal information to affordable self-help tools and documents. The website provides great value for money, as customers can find virtually all types of legal information and DIY products at a reasonable price.

Alternatives

Some alternatives to Nolo.com include LegalZoom.com, RocketLawyer.com, and Avvo.com. These sites provide similar services for legal self-help, but may differ in pricing, product offerings, and overall customer experience.

Customer Service

Nolo.com has a reliable customer support team that can be reached via chat, phone, or email. Customers can expect prompt and helpful responses to any queries or concerns they might have.

Product Quality and Selection

Nolo.com offers a broad selection of high-quality products that cover a wide range of legal issues. These products include books, articles, self-help tools, and legal forms. The products are created by legal experts and have been reviewed and approved for accuracy and relevance.

Website Usability

The website is intuitive and user-friendly, with a clean and simple design that makes navigation easy. The site's search function is highly efficient and accurate, ensuring that customers can find what they're looking for quickly and easily.

Returns and Exchanges

Nolo.com has a fair and transparent returns and exchange policy that allows customers to return products that they are not satisfied with within a specified period. The website will either exchange or refund the returned product.

Promotions and Discounts

Nolo.com offers promotions and discounts from time to time, which can vary depending on the season or event. Customers can also find exclusive discounts or promotions when checking out.

Reputation

Nolo.com has an excellent reputation in the legal space for providing reliable legal information and self-help tools. The company has been in business for several decades and has won several awards for their exceptional customer service and quality products.

Payment Options

Nolo.com accepts various payment methods, including credit cards, PayPal, and Amazon Pay. Customers can choose the payment option that is most convenient for them at checkout.

Loyalty Programs

Nolo.com does not currently offer a loyalty program or rewards system for frequent customers.

Customer Reviews

Nolo.com has an extensive collection of customer reviews on their website, which helps potential customers ensure they have a good experience with their products.

Community Involvement

Nolo.com is involved in various community initiatives, including supporting legal aid organizations and providing free legal resources to disadvantaged communities.

Shipping and Costs

Some products on Nolo.com require physical shipping, such as books or legal forms. The website usually offers flat-rate shipping, but international customers may be required to pay extra shipping fees.