Users Voice for Noon

100% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
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Noon Overall rating
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Review article published on: 06 Jun 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1 3.7 1.4 2.3 2.2 4.5
Oct 2022 1 2.5 1 3.6 1.4 4
Nov 2022 1 3 5 5 1.1 4.2
Dec 2022 5 5 2.2 1.8 5 5
Mar 2023 1 1.8 5 5 1.3 4.1
Line Chart for Rating of peer stores

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Detailed Noon Review by

Introduction:

Noon.com is an online shopping platform that aims to cater to the needs of customers in the Middle East. The platform offers a variety of products ranging from electronics to fashion, home decor, beauty, and more. Noon.com was launched in 2017 and has quickly gained immense popularity amongst the consumers as a reliable and convenient online shopping platform.

Pros and Cons:

Pros:
  • Noon.com offers a vast variety of products at reasonable prices.
  • The platform offers fast and reliable delivery options.
  • Noon.com provides live chat support for prompt customer support.
  • The platform offers daily deals and discounts on a vast range of products.
Cons:
  • Noon.com does not offer free shipping on all orders.
  • The platform does not have a loyalty program for regular customers.
  • Noon.com only delivers in select countries in the Middle East.
  • The platform does not offer same-day delivery options.

User Experience:

Noon.com provides a user-friendly shopping experience. The platform is easy to navigate, and users can easily find the products they are looking for. The filters and search options make it convenient for users to narrow down their search results, and the product pages are informative, providing customers with a detailed description, product images, and customer reviews.

Pricing and Value for Money:

Noon.com offers competitive pricing on most of its products, and the platform also offers daily deals and discounts, making it a great value for money option for customers.

Alternatives:

Noon.com faces competition from other online shopping platforms in the Middle East region such as Amazon.ae, Souq.com, and Namshi.

Customer Service:

Noon.com offers reliable customer service options, including live chat support, email support, and a customer care hotline. The platform also has a detailed FAQ section that addresses some of the most common queries that customers may have.

Product Quality and Selection:

Noon.com has a vast selection of products, and the platform is committed to providing high-quality products to its customers. The products on offer are from some of the leading brands in the world, and the platform also offers its own private label products in various categories.

Website Usability:

Noon.com has a smooth and user-friendly interface that makes it easy for customers to browse and shop for products. The platform provides a seamless checkout process, and the payment options are secure and convenient.

Returns and Exchanges:

Noon.com provides a hassle-free return and exchange policy for its customers. Customers can return or exchange their products within 15 days of purchase, provided the products are in their original packaging, unused, and undamaged.

Promotions and Discounts:

Noon.com offers daily deals and discounts on various products, making it an affordable option for customers. The platform also runs various seasonal sales and promotions, providing customers with even more savings.

Reputation:

Noon.com has established itself as a reliable and reputable online shopping platform in the Middle East region. The platform has gained a positive reputation amongst its customers for its fast and reliable delivery, extensive product range, and competitive pricing.

Payment Options:

Noon.com offers various payment options, including credit and debit cards, PayPal, and Apple Pay.

Loyalty Programs:

Noon.com does not offer a loyalty program for regular customers.

Customer Reviews:

Noon.com has a vast collection of customer reviews on its website, providing customers with a clear idea of the products they are interested in. The platform also has a customer rating system that allows customers to rate products and provide feedback.

Community Involvement:

Noon.com has partnered with various organizations and charities to give back to the community. The platform is committed to supporting various social causes and making a positive impact on society.

Shipping and Costs:

Noon.com offers fast and reliable delivery options for its customers. The shipping cost depends on the location and size of the order, and the platform also offers free shipping on selected orders. In conclusion, Noon.com is an excellent online shopping platform that offers a vast selection of products at competitive prices. The platform has gained a positive reputation amongst its customers, and the customer support options and hassle-free return policy provide customers with added peace of mind. Overall, Noon.com is a reliable and convenient option for customers looking to shop online.

Noon Recent User Reviews

User Rating

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Reviewer Name: Sandeep Singh

Review Submission Date: 2022-12-27

Review Title: Very Bad Service for Delivery
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Review Description: Very Bad Service for Delivery. even i paid but never received Delivery. If there is option for 0 rating will be happy to choose.

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Reviewer Name: Angel Rose

Review Submission Date: 2022-12-27

Review Title: The worst experience ever
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Review Description: The worst experience ever. They won't deliver it on time. When asked they gool you with different excuses as to the location. No use of ordering through express delivery but it has been 3 days after the shipping date and I have not got the product though a complain has been placed. No action has been taken. I simply get calls from noon saying it's a follow up and each person says a different thing. Worst service. I'll make sure any person I know doesn't order from noon ever again.

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Reviewer Name: Murali

Review Submission Date: 2022-12-26

Review Title: This company has the worst customer service
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Review Description: This company has the worst customer service in the world. In order to trick consumers, the company is researching ways to do so. They gave me a used laptop when I bought a new one, I asked to return it but haven't heard anything back. Anyone thinking of buying would be better off buying on Amazon or somewhere else. Alternatively, we may have to beg for our money

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Reviewer Name: Cyrine Dridi

Review Submission Date: 2022-12-26

Review Title: I placed my order at 3 pm now I’m…
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Review Description: I placed my order at 3 pm now I’m writing this review at 5:30 and I didn’t receive it I’m trying to text them they close the conversation and pretreating that I did The worst customer service

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Reviewer Name: Paul

Review Submission Date: 2022-12-25

Review Title: This company send you first the wrong…
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Review Description: This company send you first the wrong Item which can be happen. But after they send you the same Item again, to make you feel completely stupid. Never spend any money with them its not wort It. Noon dont ask for details i am done with you.

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Reviewer Name: Anthony Ibeh

Review Submission Date: 2022-12-24

Review Title: WORST E-COMMERCE APP EVER
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Review Description: Poor service an order for next day delivery which was supposed to be delivered today has not being delivered. Very horrible service. No one calls to tell you why. Nothing at all. Pathetic management

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Reviewer Name: Lokesh

Review Submission Date: 2022-12-24

Review Title: Ordered received in original flavour…
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Review Description: Ordered received in original flavour after giving instructions to restaurant and also popcorn is not cooked properly..when i raise a complaint the customer care called and said that this is how it will come and send clear pictures...they need high resolution picture. Then noon need to buy every one dslr camera only...worst customer service as well

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Reviewer Name: Ahmed Mokhtar

Review Submission Date: 2022-12-22

Review Title: Orderd from noon (seller Quadrix24) they sent me 3 broken ipads instead of macbook m1 pro!!!!
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Review Description: Orderd from noon (seller: Quadrix24) and they sent me 3 broken ipads instead of macbook m1 pro!!!!Ordered 15 DEC macbook pro from noon.com (seller by Quadrix24) got scammed (all looks genuine but inside 3 broken ipad and allde glam flour instead macbook pro 2021. I Immediately called to support but they doesn’t reply on mails or return order! I have a plane in 2 days and they ignoring me. What kind of procedure is this? It looks like they dont understand situation. Ready to start merchant charge back and write claim to police. Totally scam for me.

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Reviewer Name: Mohamad Ali Nasser

Review Submission Date: 2022-12-21

Review Title: Never buy anything from Noon
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Review Description: Completely unacceptable treatment by this company. Their warranty is worth nothing. I paid 5,000 dirhams for a pc that broke down within 1 month. 3 months later, im still trying to get my item repaired, they keep harrassing me with calls asking me questions and never taking action.

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Reviewer Name: Khalid

Review Submission Date: 2022-12-21

Review Title: Noon.com are frauds
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Review Description: Noon.com are frauds. The worst customer service experience ever. I purchased an iPhone from them which had a 6 month warranty. The phone stopped working after 1 month, they blamed me for the device not working and made excuses such as “find my iPhone is turned on”, “the screen is broken” which is a false claim. I would never purchase anything from them again. Not trustworthy.