Nordictrack Reviews

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61 Reviews

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In the Fitness Equipment Store category

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34% users rated Terrible
5% users rated Poor
2% users rated Average
8% users rated Very Good
51% users rated Excellent
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R Richard Hywel-Evans
6 days ago

Ordered the Commercial Running Machine with iFit

My review for nordictrack.co.uk Ordered the Commercial Running Machine on line and the assembly was easy at home. It came with a month free iFit which I didn't expect to like but all the family love it! I like the feature that makes the track go down hill as well as up and good sounds and fan. I'm very happy with it.
P P J C
9 days ago

Robust and reliable

My review for nordictrack.co.uk I have been using Nordictrack equipment for 3 years now. I find the machines very robust and reliable. Nordictrack are always easy to contact and pleasant to deal with. The whole family all use the equipment every day and we would not be without it. The online experience using the IFIT trainers are amazing and well worth every penny.
R Robyn & Nigel
9 days ago

Nordic Track bike – great purchase

My review for nordictrack.co.uk Nordic Track was recommended by a friend and I don't regret the purchase one but. Easy to assemble, comfortable to exercise on and is pleasing enough on the eye to have it downstairs in our open plan living space. The app is fabulous too and in the first month I did HIT on the bike nearly daily in Iceland and Hawaii! Certainly an engaging way to have a workout! Unfortunately I am struggling to get motivated post-christmas slump, but have just turned it on this morning for a half hour low intensity workout and feeling the pull again.
R Roshi
10 days ago

Life-Changing Investment: My Journey with NordicTrack

From the moment I stumbled upon nordictrack.co.uk, I knew I was on the brink of a life-changing decision. The purchase of their treadmill was seamless, with lightning-fast delivery and straightforward installation instructions that made setting it up a breeze. The real magic unfolded when my husband and I began incorporating this piece of fitness equipment into our daily routine. Our at-home workouts have been transformed into engaging sessions, thanks to the interactive iFit workouts led by skilled trainers. The variety and fun these sessions offer have redefined our approach to fitness, making it an enjoyable part of our day. Gone are the days of monotonous routines; NordicTrack has injected a burst of enthusiasm into our exercise regimen. Without hesitation, I wholeheartedly recommend NordicTrack to anyone considering enhancing their fitness journey. Trust me, this investment is more than just a purchase – it's a gateway to a healthier, happier lifestyle.
S Sam
10 days ago

Purchased the S15i Bike

My review for nordictrack.co.uk Purchased the S15i Bike. Purchasing was simple and delivery time communicated in a reasonable time framePackaging and delivery were excellent. Bike arrived safely and on time. Assembly and setup was straightforward. Took about 2 hours or so, check the crank arms are tight though as they were not on mine. Bike is very good i'm particularly impressed with incline function and combined with the ifit subscription and fans results In a reasonably immersive experience. Overall the product has been great. The ifit experience though is not as slick as it could be and the pricing plans could be a lot more clear.
S steve marsh
10 days ago

“Commercial” Treadmill mis-named

My review for nordictrack.co.uk “Commercial” Treadmill mis-namedBought a Nordic Track x32i commercial for our small commercial gym. Bought from John Lewis with what we thought was a 2 year warranty . The product name led us to think that this was a “commercial grade” machine. The machine was invoiced to our business and installed by Nordic Track guys at the business premises. The deck cracked after 12 months We discovered that the 2 year warranty doesnt cover commercial useWhy use the word”commercial” in the product name if it doesnt stand up to commercial useAttempts to contact Nordic Track proved hopeless- no response to emails and phone calls went unanswered after lengthy time spent hanging onSourced a new deck elsewhere and suspension parts on ebayWill not buy this brand again
G Graham Mayne
11 days ago

No customer care in customer care

My review for nordictrack.co.uk Extremely poor service from NordicTrack. We have only had our spin bike for 2 weeks and it developed a fault on the fly wheel. Customer service basically told us not to call them as they were very busy and was pushing calls back.. They told us to record a video and email to them and they will get back to us within 3 to 5 days.. The email response was 7 to 10 days! We have also been unable to register the bike from the info on the by take a photo of the scan code.. We tried multiple times but was then told on the phone that they don't use that now!! We are still waiting to hear if the bike has actually been registered. We have spent 1k on the bike and then on subscription too only to have a bike we cannot use.. If you are contemplating NordicTrack over Peloton, then go with Peloton..they can't be worse than NordicTrack . If it's not resolved within the 10 days, they will be collecting it from us. UPDATE: My wife has had a response on email today but unfortunately they are asking the same set of questions that we sent answer to them a week ago! This seems to be going no where. No wonder they are behind with dealing with customers if they are duplicating emails.
C Cheryl Black
12 days ago

Nordic track treadmill

My review for nordictrack.co.uk Love the Nordic track treadmill it has really motivated me to start my running journey. There is so much selection with trainers to adapt to my needs and no need to change variance inclines as the Nordic track does it for you
C customer
12 days ago

Excellent piece of kit, well made

My review for nordictrack.co.uk Excellent reviews proven to be right. Overall, this is great piece of equipment. Bike was very easy to setup. iFit was already preinstalled, and before I knew, I was riding bike in Alaska! Very immersive rides, no matter which part of the world I choose to go. Nordic Track delivered bike in time, very smooth experience. I would highly recommend the company and exercise bike.
A Anita Moulding
12 days ago

Beware of customer service it’s very time consuming if you have a faulty product!

My review for nordictrack.co.uk I've had a faulty spin bike S15i delivered November 2023. Bearing's we're damaged and needed replacing. Wasn't happy as I'd literally unpacked the bike assembled it test rode it and discovered a awful noise. Rang customer service straight away. Was told an engineer would come out to fix this. I wasn't happy as this was literally out of the box. Had to send a video of the fault. This took a while for someone to actually look at the video a prompt reminder call again to customer service got this looked at eventually. I expressed my dismay of having a brand new bike fixed. Waited forever for an engineer to contact me. Rang customer service again to ask what was going on. Engineer came on the 7th December couldn't fix the fault he didn't have the correct tool. Had to wait a further week or so for him to return. Replaced bearings then the resistance stopped working he recalibrated the system everything seemed fine. In January a noise started to develop on the front fly wheel and the resistance would be temperamental. So yet again called customer service now said I'd like a refund or gave them the choice to replace the bike. No I couldn't have either customer service said I'd have to send another video in and have an engineer out again. I was fuming at this point as I clearly stated I wanted a replacement or refund. I asked for the managers email to put in a complaint and also said I'd contact the CEO of ifit. They finally agreed to replace the bike but I'm still waiting for someone to contact me to pick up the faulty bike it's now February! When I called customer service to ask when this will be sorted I just get a email saying be patient! I've been extremely patient if this continues for much longer I'll be getting a refund not a replacement. I've purchased a Nordic track treadmill last year that is great so I saved up to buy the S15i commercial spin bike and have had nothing but trouble and been fobed off by customer service. Maybe I'm just unlucky but be aware of there customer service I know there just doing there job but it's not a great experience!
W William Macnab
12 days ago

AirGlide 14i elliptical trainer

My review for nordictrack.co.uk Very happy with our excellent, new elliptical trainer. Easy instructions to follow for set up. Great training programmes to do with iFIT
R Raks Patel
12 days ago

Above an beyond service by Josh

My review for nordictrack.co.uk The manner in which the whole process from selection, purchase and aftersales care has been amazing especially by Josh who has gone above and beyond in helping me resolve a few issues I had by using his insight and sound judgement in sorting the issues out without any stress or hassle on his part.5 stars for customer service Josh. Well done.
S Sylvia Bourhill
15 days ago

make sure you have a friend to help you put the bike together

My review for nordictrack.co.uk I bought this in November. All arrived as expected with clear instructions on how to put it together. It is quite bulky though, so make sure you have a friend to help!!!! It came with 30 days of free Ifit membership, which only had a week to run by the time the bike had arrived and we had found time to put it together. I couldn't work out how to restart my membership, but a very helpful lady at Nordictrack sorted it all out for me so I have no more excuses!
T Timothy Mills
16 days ago

NordicTrack EXT 10i

My review for nordictrack.co.uk Searched a long while for a good quality treadmill to be used for all type of training runs. Alot of positive words to say about the NordicTrack EXP 10iVery sturdy, treadmill pace seems accurate to actual running speed & good elevation settings. Only negative is the iFit. The sessions don't seem to fit my athletic ability with pace wanted to achieve, all seems slow workouts. Or maybe this was me just not understanding iFit. Also iFit costs are very expensive.
A Ayup
16 days ago

2450 treadmill

My review for nordictrack.co.uk Using the 2450 treadmill mainly for the screen size and the iFIT option to run or walk with the on screen instructor. From iFIT perspective the walks are great and make the time on the treadmill more interesting. There is no option to use another screen and the processor in the unit is a little slow. 1080 resolution skips too much so using 720 resolution necessary which is still ok but would prefer the higher resolution to work better. Treadmill works well and the pace and incline selection are easy to use. Linking to Bluetooth heart rate monitor also reasonable (using Echo). Changes to incline can be a little noisy but I’m not the lightest person so perhaps it’s the fight against my own gravity. It’s not that bad. Nothing outstanding about the general treadmill noise it’s not distracting just what you’d expect. Arrives in a large box I put together myself. Apart from 1 bolt which wouldn’t go in it all went together well.

Introduction

NordicTrack, a brand of ICON Health and Fitness, has been manufacturing high-quality fitness equipment for over 40 years. They pride themselves in producing innovative products that cater to fitness enthusiasts of all levels.

Pros and Cons

Pros: - Extensive range of fitness equipment, including treadmills, ellipticals, bikes, and rowers. - High-quality products with advanced technological features - Provides interactive training experiences with iFit memberships - Offer financing options, making expensive equipment more affordable - Offers a generous return policy Cons: - Equipment can be quite costly - Some customers report poor customer service experiences

User Experience

The NordicTrack website is user-friendly and easy to navigate, with clear categories for each type of fitness equipment. Customers can search for products by type, price, or features, making it easy to find what they are looking for.

Pricing and Value for Money

NordicTrack's fitness equipment is on the higher end of the price spectrum, but the quality and features of the products justify the cost. The brand offers financing options, making it more accessible for those who can't afford to pay the entire cost upfront.

Alternatives

Some popular alternatives to NordicTrack include Peloton, Nautilus, and Bowflex. Each of these brands offers similar high-quality fitness equipment with varying price points and features.

Customer Service

While some customers have reported poor customer service experiences, NordicTrack has a reputation for addressing customer complaints and providing solutions. They offer a toll-free number and live chat support for customers who need assistance.

Product Quality and Selection

NordicTrack offers a wide range of high-quality fitness equipment, including treadmills, ellipticals, bikes, and rowers. The products are equipped with advanced technological features such as touchscreens, audio systems, and iFit membership capabilities.

Website Usability

The NordicTrack website is accessible and easy to navigate, providing clear categories for various types of fitness equipment. The website also includes helpful product reviews, warranty information, and ordering instructions.

Returns and Exchanges

NordicTrack offers a generous 30-day return policy and provides free return shipping for customers not completely satisfied with their purchase. Additionally, the brand also provides a warranty on their products, which varies by product.

Promotions and Discounts

NordicTrack occasionally offers promotions and discounts on their products, including financing options and seasonal sales. Customers can sign up for their email list to stay up-to-date on these promotions and discounts.

Reputation

NordicTrack has a reputation for producing high-quality fitness equipment and providing advanced technological features. They have a loyal customer base and are well-respected in the fitness industry.

Payment Options

NordicTrack accepts several payment options, including major credit cards, PayPal, and financing through Affirm.

Loyalty Programs

NordicTrack does not currently offer a loyalty program for their customers.

Customer Reviews

Customers generally rave about the quality of NordicTrack's products and their advanced technological features. However, some customers have reported issues with customer service and product malfunctions.

Community Involvement

NordicTrack is involved in community fitness initiatives and partners with various organizations to support health and wellness.

Shipping and Costs

NordicTrack provides free shipping on all products within the UK mainland. However, shipping fees may apply for shipments to non-mainland destinations. Shipping times vary by product, with estimated delivery times listed on the product page.