NordicTrack, a brand of ICON Health and Fitness, has been manufacturing high-quality fitness equipment for over 40 years. They pride themselves in producing innovative products that cater to fitness enthusiasts of all levels.
Pros and Cons
Pros:
- Extensive range of fitness equipment, including treadmills, ellipticals, bikes, and rowers.
- High-quality products with advanced technological features
- Provides interactive training experiences with iFit memberships
- Offer financing options, making expensive equipment more affordable
- Offers a generous return policy
Cons:
- Equipment can be quite costly
- Some customers report poor customer service experiences
User Experience
The NordicTrack website is user-friendly and easy to navigate, with clear categories for each type of fitness equipment. Customers can search for products by type, price, or features, making it easy to find what they are looking for.
Pricing and Value for Money
NordicTrack's fitness equipment is on the higher end of the price spectrum, but the quality and features of the products justify the cost. The brand offers financing options, making it more accessible for those who can't afford to pay the entire cost upfront.
Alternatives
Some popular alternatives to NordicTrack include Peloton, Nautilus, and Bowflex. Each of these brands offers similar high-quality fitness equipment with varying price points and features.
Customer Service
While some customers have reported poor customer service experiences, NordicTrack has a reputation for addressing customer complaints and providing solutions. They offer a toll-free number and live chat support for customers who need assistance.
Product Quality and Selection
NordicTrack offers a wide range of high-quality fitness equipment, including treadmills, ellipticals, bikes, and rowers. The products are equipped with advanced technological features such as touchscreens, audio systems, and iFit membership capabilities.
Website Usability
The NordicTrack website is accessible and easy to navigate, providing clear categories for various types of fitness equipment. The website also includes helpful product reviews, warranty information, and ordering instructions.
Returns and Exchanges
NordicTrack offers a generous 30-day return policy and provides free return shipping for customers not completely satisfied with their purchase. Additionally, the brand also provides a warranty on their products, which varies by product.
Promotions and Discounts
NordicTrack occasionally offers promotions and discounts on their products, including financing options and seasonal sales. Customers can sign up for their email list to stay up-to-date on these promotions and discounts.
Reputation
NordicTrack has a reputation for producing high-quality fitness equipment and providing advanced technological features. They have a loyal customer base and are well-respected in the fitness industry.
Payment Options
NordicTrack accepts several payment options, including major credit cards, PayPal, and financing through Affirm.
Loyalty Programs
NordicTrack does not currently offer a loyalty program for their customers.
Customer Reviews
Customers generally rave about the quality of NordicTrack's products and their advanced technological features. However, some customers have reported issues with customer service and product malfunctions.
Community Involvement
NordicTrack is involved in community fitness initiatives and partners with various organizations to support health and wellness.
Shipping and Costs
NordicTrack provides free shipping on all products within the UK mainland. However, shipping fees may apply for shipments to non-mainland destinations. Shipping times vary by product, with estimated delivery times listed on the product page.
Review Description: Great product, fantastic bike, unfortunately the photo registration process didn’t work using text or Facebook messenger. Sent email to customer advice and 3 weeks later still not resolved. Such a shame as the product is decent.
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Reviewer Name: Clive Stringer
Review Submission Date: 2022-12-13
Review Title: I would advise against using this…
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Review Description: I would advise against using this company based oin the reliability of their customer service. I contacted them through the website chatline about elliptical trainers. I was asked severak questions and was given technical information about treadmills!! I scheduled a call back, but heard nothing. I recontacted the chatline and was told to expect an estimated wait time of 0.5 minutes. That was 20 minutes ago. Currently talking to The Fitness Superstore who haven't mucked me about so far.
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Reviewer Name: CJ
Review Submission Date: 2022-12-07
Review Title: Excellent piece of kit
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Review Description: Excellent piece of kit. Fast delivery. Good installation instructions.
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Reviewer Name: Andy Davies
Review Submission Date: 2022-12-04
Review Title: Good product, poor customer service
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Review Description: Treadmill assembly took some time, and is definitely a 2 person job but the assembled product is great and gives a well cushioned running experience. A good quality product at a good price point. Took out the extended warranty and tried to make some basic enquiries with Customer Service on maintenance after assembling the treadmill and the experience was dreadful - they were useless. So just keeping my fingers crossed I don't ever have need to use the warranty or engage with Customer Service.
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Reviewer Name: Sushant Paradkar
Review Submission Date: 2022-12-02
Review Title: Metal rattling sound from Brand New Nordic Track Elite 900 treadmill…
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Review Description: Metal rattling sound from the treadmill and software update error in a brand new 10 days told treadmill worth £1,049. Still waiting for company to resolve the issuePurchased from Costco Coventry on 21/11/22 vide transaction id 23250006789. Model Nordic Track elite 900Model number NTL89121-INT.4Serial number RR200C0420118Complaint raised on 1/12/2022 CSUK Mailbox but no response
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Reviewer Name: Kellie Lane
Review Submission Date: 2022-11-12
Review Title: Please do not buy a treadmill from this…
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Review Description: Please do not buy a treadmill from this brand! After about 9 months of ownership we started experiencing software issues so the treadmill won’t start. There is no manual override! 18months in out of warranty and now when the motor tries to start the motor trips our electricity! Wastes of money £2k down the drain. We bought a commercial 2450. Can’t comment on other products! Customer service are USA and take ages to respond!
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Reviewer Name: M Meadows
Review Submission Date: 2022-11-02
Review Title: Not fit for purpose after 9 months.
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Review Description: Have had our treadmill for 9 months.Already stopped working on two occasions, leaving us without the use of a treadmill. Lengthy wait times on an engineer to fix it because parts are not available in the UK. Should have stuck to the Gym membership.
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Reviewer Name: Mr Carlo
Review Submission Date: 2022-10-25
Review Title: Misleading website information
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Review Description: The product is ok, could have been better in some of the assembly quality.The one star is related to the misleading information on the website. I bought the Commercial 2450 (new model for 2022) which was supposed to have adjustable cushioning. It does not, and this has been quietly removed from the website after my purchase. Should have been informed / compensated for this, whilst customer service never replied to my inquiries.Also - measures on the website are completely wrong. Threadmill is much higher than what advertised.
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Reviewer Name: Kris Cole
Review Submission Date: 2022-09-26
Review Title: Poor customer service and iFIT APP poor
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Review Description: Purchased a new Nordictrack 2950 treadmill. After 1 day the screen was white and blank. No response from customer service. Only a USA number available, no UK support. Solved the issue by resetting the machine. Now the ifit account is saying that it is invalid. I cannot login or do anything with the treadmill. No response from customer service. Shockingly poor experience so far for a "Premium" product.
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Reviewer Name: Peter
Review Submission Date: 2022-09-03
Review Title: I purchased a Nordic commercial 14.9…
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Review Description: I purchased a Nordic commercial 14.9 elliptical trainer hardly used it the incline stopped working it wouldn’t calibrate. I’ve contacted Nordic, Ana as responded here’s where they say it’s £60 call out plus VAT the machines two years old if that! As a technician I thought I’d remove the fancy plastic. The incline motor is 2011? They’re equipment as parts on it from a decade ago. I wish I could post a picture!