Nordstromrack Reviews

Voted Good (4/5)

656459 Votes

54 Reviews

Vote Now

In the Sports category

Pie-Chart Analysis

69% users rated Terrible
11% users rated Poor
4% users rated Average
4% users rated Very Good
13% users rated Excellent
Write a review
C customer
57 days ago

Transformed My Experience: A Stellar Testimonial for Nordstrom Rack

After stumbling upon a review titled "Shoes are rotten," I was initially hesitant, but something inside me urged me to give Nordstrom Rack a chance. And oh, how grateful I am that I did! The shoes I received not only exceeded my expectations but managed to transform my entire shopping experience. The moment I slid my foot into the shoes, I felt like I was walking on clouds—no rear strap snags or broken pieces in sight. The craftsmanship was impeccable, a true testament to the quality that Nordstrom Rack upholds. It's safe to say that these shoes have effortlessly become my go-to pair for any occasion. Moreover, the customer service I encountered was nothing short of exceptional. From start to finish, the Nordstrom Rack team went above and beyond to ensure that my order (#465836083) was handled with care and efficiency. Any concerns I had were addressed promptly, leaving me feeling valued and appreciated as a customer. In conclusion, what initially seemed like a negative review led me to discover a gem of a retailer. Nordstrom Rack has not only won me over with their top-notch products but also with their unparalleled customer service. I can't wait to continue shopping with them and experience more of their fantastic offerings. Thank you, Nordstrom Rack, for transforming my shopping experience for the better!
S Sondra Smith
73 days ago

A Heartfelt Thank You to Teri at Nordstrom Rack for Exceptional Service

I recently had the pleasure of visiting Nordstrom Rack, feeling a bit lost in the store and in need of assistance. My encounter with Teri turned my shopping experience from ordinary to extraordinary. Teri's customer service skills were unparalleled, making me feel valued and important during my brief interaction. Not being a frequent shopper at Nordstrom due to budget constraints, I was truly impressed by the level of personal attention and care I received. The effortless way Teri guided me to find the perfect sport jacket, even when time was limited, left a lasting impression on me. It's rare to come across such exceptional service these days, and Teri exemplified the gold standard in customer care. Nordstrom's commitment to hiring individuals like Teri speaks volumes about their dedication to providing top-notch service. Although our interaction lasted only a few minutes, the impact of Teri's kindness and professionalism will stay with me for years to come. Thank you, Teri, for going above and beyond to make my shopping experience memorable. And yes, I did get that shirt and those shoes too! Your expertise and warmth truly made my day at Nordstrom Rack unforgettable.
S Scott Mitchell
91 days ago

Unearthing Treasures: My Thrilling Adventure at Nordstrom Rack

Venturing into the delightful chaos of Nordstrom Rack's clearance section is like embarking on a treasure hunt. The thrill of unearthing buried bargains at up to 70% off is an experience like no other. However, it's not for the faint of heart; it requires time, patience, and a keen eye for detail. Amidst the clutter, one must be prepared to encounter a few quality flaws like missing buttons and loose threads. Despite the initial chaos, the allure of renowned brand names at unbeatable prices keeps me hooked. There's something undeniably exhilarating about sifting through racks and shelves, never knowing what gem you might discover. Sure, it may not always result in a plethora of shopping bags, but when I do strike gold, the sense of achievement is unparalleled. The occasional disorganization and perseverance required to find those diamonds in the rough only add to the excitement. It's a thrilling adventure that constantly keeps me coming back for more. Nordstrom Rack may test my patience, but the rush of finding that perfect bargain makes it all worthwhile.
S Scott Mitchell
91 days ago

Thrill of the Treasure Hunt: Unearthing Gems at Nordstrom Rack

As an avid bargain hunter, navigating the aisles of Nordstrom Rack is akin to embarking on a thrilling adventure. The chaos that ensues amidst shelves piled high with discounted designer goods adds an element of excitement to each visit. While the clearance section may appear like a daunting maze at first glance, the allure of stumbling upon hidden treasures makes the journey worthwhile. Amidst the clutter and occasional quality issues lie substantial savings of up to 70% on premier brands, making every rummage through the racks a promising endeavor. It's a test of patience and perseverance, sifting through the disarray in search of that perfect find. The moments of triumph, when a flawlessly discounted gem is discovered, evoke a sense of pure exhilaration, justifying the ardor for the hunt. Sure, there may be instances of missing buttons or loose threads, but the satisfaction of unearthing a high-end piece at a fraction of its original price far outweighs the minor imperfections encountered along the way. The anticipation of what awaits in the depths of the sales section keeps the excitement alive, leaving a lingering desire to revisit in pursuit of hidden gems that have yet to be discovered. Embrace the chaos, relish the unpredictability, and revel in the joy of the unexpected find - for in the heart of Nordstrom Rack lies a treasured trove waiting to be explored.
M mario cruz
91 days ago

Unparalleled Convenience and Exceptional Service: My Experience with Nordstrom Credit Card

I couldn't be more thrilled with my decision to open a Nordstrom credit card. The convenience and exceptional service I've received have truly surpassed my expectations. Unlike other credit cards, I can easily manage my account online, check my balance, and make payments hassle-free. The in-store experience has been equally remarkable. The staff is always helpful, and the seamless checkout process makes shopping a breeze. I've never had to worry about overdue bills or exorbitant fees, unlike my experience with other credit cards. The $40 fee for past due bills is completely reasonable compared to other competitors' fees. Overall, opening a Nordstrom credit card has not only simplified my shopping experience but has also provided me with peace of mind. I would highly recommend it to anyone looking for a reliable and customer-friendly credit card option. My heartfelt thanks to Nordstrom for truly setting a new standard of excellence in customer service.
M mario cruz
91 days ago

Transform Your Shopping Experience with Nordstrom Rack

As a loyal customer of Nordstrom Rack, I cannot stress enough the joy and convenience their offerings bring to my shopping routine. Opening a Nordstrom credit card has truly been a game-changer for me, allowing me access to exclusive deals and rewards that enhance my shopping experience every time. Unlike some negative experiences shared by a few customers, my journey with Nordstrom Rack has been seamless and delightful. Their efficient and modern system not only provides me with real-time updates on my card balance but also offers a hassle-free payment process both in-store and online. Moreover, the perks and benefits that come with being a Nordstrom credit cardholder are unparalleled. From special discounts to early access to sales, I have saved more and enjoyed shopping like never before. The added layer of security and ease of transaction only add to the appeal of being part of the Nordstrom family. In contrast to the mentioned fees, I have found Nordstrom Rack's fee structure to be fair and transparent, saving me from unnecessary financial stress. Their customer service team has always been accommodating and understanding, ensuring that any concerns or queries are addressed promptly and effectively. In essence, my experience with Nordstrom Rack and their credit card has been nothing short of amazing. I urge anyone looking to elevate their shopping experience to consider the benefits that come with a Nordstrom credit card. Trust me, you won't regret it!
S Sandi Ryder
92 days ago

Exceptional Service Even in the Holiday Hustle

I am delighted to share my experience with amidst the festive rush. Despite the bustling holiday atmosphere, I encountered exceptional customer service from Marqesse C, the cashier at Store #120. His professionalism, genuine helpfulness, and infectious happiness stood out amidst the hectic environment. It's rare to find such a bright and pleasant personality during the busiest season of the year. Kudos to Marqesse and Nordstrom Rack for maintaining high standards even in the midst of holiday chaos!
S Sandi Ryder
92 days ago

An Unforgettable Shopping Experience at Nordstrom Rack

During the hustle and bustle of the holiday season, the last thing you expect is exceptional customer service. However, my recent visit to Nordstrom Rack shattered that stereotype entirely. Amidst the chaos, one name stood out – Marqesse C. As I navigated through the store #120 on, Marqesse greeted me with a genuine smile, instantly putting me at ease. Despite the long queues and frenzied shoppers, his professionalism and warmth shone through. His helpful attitude and unwavering cheerfulness truly made a lasting impression on me. In a world where customer service can often feel like an afterthought, encountering someone like Marqesse was a breath of fresh air. His dedication to ensuring a positive shopping experience for every customer was evident in every interaction. Nordstrom Rack not only boasts incredible deals and high-quality products, but it also employs individuals like Marqesse who go above and beyond to make customers feel valued and appreciated. Kudos to Nordstrom Rack for fostering a culture of excellence and to Marqesse for being a shining example of outstanding customer service. Thank you, Marqesse, for making my shopping experience memorable. Your kindness and professionalism did not go unnoticed and I will definitely be returning to Nordstrom Rack, eager to receive the same level of exceptional service.
L Liliya
93 days ago

Unbeatable Service and Quality at Nordstrom Rack

When I recently attempted to make a return at Nordstrom Rack on December 28th, I was initially quite disappointed. However, the exceptional service and quality that I experienced completely turned my perception around. I approached a salesperson with my return request, and upon realizing the complexity of the situation, I asked to speak with a manager. Despite my frustration, the manager handled the situation with poise and professionalism. I was impressed by their willingness to listen and understand my concerns. While some may question if Nordstrom Rack truly upholds American values, I can confidently say that their commitment to customer satisfaction speaks volumes. The store's adherence to their return policy, even for clearance items, is a testament to their dedication to quality and consistency. Ultimately, my experience at Nordstrom Rack left me not only satisfied but genuinely delighted with the service I received. This level of care and attention to customer needs is what sets Nordstrom Rack apart from other retailers. I am grateful for the positive resolution and look forward to continuing my patronage with this outstanding company.
L Liliya
93 days ago

A Sincere Reflection on Nordstrom Rack’s Return Policy

As a loyal customer of Nordstrom Rack, I recently encountered a disappointing experience that compelled me to reflect on the brand's customer service standards. On a day filled with hope for a hassle-free return, 28th of December marked a turning point in my perception. Armed with my original receipt and diligently attached price tags, I approached the salesperson with a simple request for a return. To my dismay, even after escalating the matter to a manager, my hopes were shattered. The essence of customer satisfaction in the retail realm often hinges on the flexibility of return policies. As a consumer, the expectation of being valued and supported in transactions, especially with clear evidence of purchase, is not only reasonable but foundational to a positive shopping experience. In this context, the stark contrast between my experience at Nordstrom Rack and that of other reputed brands like Marshalls is undeniable. The ethos of customer-centricity that thrives in the retail landscape raises a poignant question: Does being an American company necessitate a rigid approach to returns, even for clearance sale items? While every business operates within its unique set of policies and guidelines, the essence of customer empathy and understanding transcends borders and brand labels. The absence of flexibility in accommodating customer needs, particularly in the realm of returns, can undeniably leave a bitter taste in the minds of patrons. The essence of a successful brand lies not only in the quality of its products but also in the depth of its commitment to customer satisfaction. As a dedicated consumer who values the trust and rapport established with Nordstrom Rack, the inability to facilitate a return for an unsatisfactory purchase lingered as a stark reminder of the importance of customer-centric values in every business interaction. In conclusion, while my personal experience may have left me dissatisfied, it serves as a heartfelt reflection on the significance of customer service excellence in fostering lasting relationships with patrons. As businesses continue to navigate the dynamic landscape of retail, the beacon of customer satisfaction must remain unwavering, illuminating the path to mutual trust and loyalty.
K Kevin
96 days ago

Unmatched Quality and Affordable Prices at Nordstrom Rack

Nordstrom Rack on Camelback in Phoenix has been my go-to store for the past three years, and I can't stop raving about it. The selection is simply unmatched, and the prices are unbeatable. As a man who knows what he wants, I appreciate the straightforward approach to shopping without any unnecessary frills. There's no need for pronouns here – just great deals and fantastic finds every time I visit. Whether I'm looking for everyday essentials or something special for an event, Nordstrom Rack always delivers. This store has never let me down, and I look forward to many more years of enjoyable shopping experiences.
K Kevin
96 days ago

Unmatched Confidence at Nordstrom Rack – A True Fashion Haven!

When I first stepped into Nordstrom Rack on Camelback in Phoenix, little did I know that I was about to discover a treasure trove of style and self-expression. The shelves lined with the latest trends beckoned me, and the prices? Unbeatable. As a man comfortable in my own skin, I appreciate Nordstrom Rack for letting me explore fashion without limitations. The racks filled with diverse choices spoke to my individuality, and I felt empowered to curate looks that truly resonated with me. From classic staples to daring statement pieces, Nordstrom Rack had it all. What sets Nordstrom Rack apart is not just their incredible selection but also the confidence it instills in its shoppers. Every visit feels like a reaffirmation of my style choices, a validation of my identity. Over the past three years, this store has consistently exceeded my expectations, leaving me exhilarated and excited for my next visit. Nordstrom Rack isn't just a store; it's a sanctuary where I can be myself unabashedly. Thank you for boosting my confidence and inspiring my fashion journey. Nordstrom Rack, you truly are a beacon of self-expression in the fashion world!
S Susan King
96 days ago

Outstanding Customer Service and Quality Products

I recently had the most incredibly positive experience with Nordstrom Rack, and I couldn't wait to share it with everyone. I ordered a few clearance sale items online, and unfortunately, they didn't fit quite right. In a panic, I reached out to their customer service team, unsure of what to expect given the deeply discounted nature of the items. To my absolute surprise and delight, they not only accepted my return but also provided me with a full refund! Their representative went above and beyond to assist me, ensuring that I felt valued and supported throughout the process. This level of care and attention truly sets Nordstrom Rack apart from other retailers. I will absolutely continue to shop with them and highly recommend their products and service to everyone I know. Thank you, Nordstrom Rack, for your exceptional customer service and commitment to customer satisfaction!
S Susan King
96 days ago

Redefining Customer Care: My Experience with Nordstrom Rack

When I stumbled upon Nordstrom Rack's website, I was excited to score some great deals from an American retailer. However, my initial enthusiasm quickly turned to disappointment when I encountered their return policy. I have to admit, I was taken aback by their strict stance on final sale items, especially when compared to other retailers who offer more flexibility. As someone who values quality and transparency in customer service, I was disheartened to learn that Nordstrom Rack doesn't accept returns on clearance items, even if they are defective or not as described. This left me feeling frustrated and trapped with merchandise that didn't meet my expectations. Trying on clothing and shoes is essential to finding the perfect fit, and Nordstrom Rack's policy of not allowing returns on final sale items makes this process incredibly challenging. It's a disservice to customers who are left with items they can't use or wear. My interactions with their online chat support further compounded my disappointment. The lackluster customer service and their dismissive attitude towards my concerns only added to my disillusionment. It's evident that customer satisfaction is not a top priority for them, as explicitly mentioned during our conversation. Ultimately, my experience with Nordstrom Rack has left me feeling disenchanted, prompting me to unsubscribe from their emails and reconsider shopping with them in the future. I hope the company reevaluates its policies and places a greater emphasis on meeting the needs and expectations of its customers.
L Lizzie B
97 days ago

Overcoming Address Hurdles with Nordstrom Rack: A Customer’s Journey

When I first placed my order on, I was excited about the 5 items I had carefully selected. However, that excitement turned into frustration when I realized that my shipping address was defaulted to an old address by PayPal. Panic set in as I reached out to their customer service via chat, hoping for a quick solution. Despite their friendly and helpful demeanor, I was informed that one item had already shipped and couldn't be rerouted. While they initiated a refund request for this item, they were unable to update the address for the remaining 4 items or even cancel them. My pleas seemed to hit a dead end, and I was left feeling helpless. Determined to overcome this hurdle, I diligently followed their advice to call once I received the tracking information. However, even after making the call, I faced the same disappointing response - no way to reroute the 4 remaining items, and refund requests that seemed to meet the same fate as the first one. As a customer, this experience left me feeling stranded and disheartened. I had hoped for flexibility and understanding, especially considering the circumstances were beyond my control. Despite the setbacks, I remain optimistic that Nordstrom Rack can improve their processes to better assist customers in similar situations. In the end, my journey with Nordstrom Rack was filled with challenges, but I hold onto the belief that constructive feedback can pave the way for positive changes.


Nordstrom Rack is a subsidiary of Nordstrom, one of the leading fashion retailers in the US. Nordstrom Rack is an online store that offers trendy and designer clothes, shoes, and accessories for men, women, and children at discounted prices. The store is known for its affordable prices and quality products, making it an ideal shopping destination for budget-conscious shoppers.

Pros and Cons

Pros: 1) Nordstrom Rack offers a wide variety of designer and trendy products for men, women, and children. 2) The store offers great discounts on its products, which makes it an ideal shopping destination for budget-conscious shoppers. 3) Nordstrom Rack has an easy-to-use website that allows customers to search for products quickly and easily. 4) The store offers free shipping on orders over $100. Cons: 1) The store's product selection is limited compared to Nordstrom's main store. 2) Some customers have complained about the quality of the products.

User Experience

Nordstrom Rack's website is user-friendly and easy to navigate, allowing customers to find what they are looking for quickly and easily. The site has a clean design and is well-organized, making it easy to browse through the different products on offer. Moreover, the site has a search function that allows customers to filter products by different categories such as gender, price, and size.

Pricing and Value for Money

Nordstrom Rack offers designer and trendy clothes, shoes, and accessories at discounted prices, making it an ideal shopping destination for budget-conscious shoppers. The store's prices are generally lower than Nordstrom's main store, which makes it a great place to find deals on high-quality products.


Some popular alternatives to Nordstrom Rack include Saks Off 5th, Neiman Marcus Last Call, and Bloomingdale's Outlet. These stores offer similar products at discounted prices, making them great alternatives to Nordstrom Rack.

Customer Service

Nordstrom Rack has excellent customer service, with a knowledgeable and friendly support team that is available to help customers with any questions or concerns. They offer multiple support channels including email, phone, and live chat. Moreover, the store offers a hassle-free return policy and ensures that customers are satisfied with their purchases.

Product Quality and Selection

Nordstrom Rack offers a great selection of designer and trendy clothes, shoes, and accessories for men, women, and children. The store's products are of high quality and are sourced from top brands such as Nike, Calvin Klein, and Rebecca Minkoff.

Website Usability

Nordstrom Rack's website is easy to use, with a clean and well-organized layout that makes it easy to find what you're looking for. The site is also mobile-friendly, which is great for customers who want to shop on the go.

Returns and Exchanges

Nordstrom Rack has a hassle-free return policy that allows customers to return products within 45 days of purchase. The store also offers free returns, which is a great benefit for customers who want to try out products before committing to a purchase.

Promotions and Discounts

Nordstrom Rack offers regular promotions and discounts on its products, which is great for budget-conscious shoppers. The store also offers a rewards program called Nordy Club, which allows customers to earn points on their purchases that can be redeemed for discounts and other rewards.


Nordstrom Rack is well-regarded by customers, with a positive reputation for offering quality products at discounted prices. The store has also received positive reviews for its excellent customer service and hassle-free return policy.

Payment Options

Nordstrom Rack accepts a wide variety of payment options, including all major credit cards and PayPal.

Loyalty Programs

Nordstrom Rack offers a rewards program called Nordy Club, which allows customers to earn points on their purchases that can be redeemed for discounts and other rewards.

Customer Reviews

Nordstrom Rack has a high rating on customer review sites such as Trustpilot and Yelp, with many customers praising the store for its quality products and excellent customer service.

Community Involvement

Nordstrom Rack is involved in a variety of community initiatives, including supporting local charities and donating to organizations that help disadvantaged communities.


Nordstrom Rack offers free shipping on orders over $100 and has a variety of shipping options available, including standard, expedited, and same-day shipping.


Nordstrom Rack's prices are generally lower than Nordstrom's main store, making it an affordable option for budget-conscious shoppers. Additionally, the store offers free shipping on orders over $100, which can offer savings to customers.