Users Voice for Nordvpn

10% users rated Terrible
3% users rated Poor
2% users rated Average
3% users rated Very Good
82% users rated Excellent
Pie Chart Review Representation for Nordvpn
Nordvpn Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 07 Mar 2019

Last updated by on 09 Mar 2023

"I am Vrushali Rakhunde and when you ask me about a film's story be ready for spoilers and an interesting experience."
Sep 2022 4.8 4.5 1.8 2.3 4 4.8
Oct 2022 4.7 4.7 2.8 3.6 3.8 4.3
Nov 2022 4.6 4.2 2 5 5 2.4
Dec 2022 5 5 5 1.8 3.2 5
Mar 2023 2.9 3.3 5 5 5 1.7
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Detailed Nordvpn Review by

Introduction:

NordVPN is a virtual private network (VPN) provider that has been operating since 2012. It offers reliable and secure internet connections to users all over the world, with a focus on privacy and security. This editorial review will take a closer look at NordVPN's strengths and weaknesses, user experience, pricing, customer service, product quality and selection, website usability, returns policy, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons:

Pros: NordVPN offers excellent privacy and security features, including military-grade encryption, a strict no-logs policy, and a kill switch. It also has a wide range of servers in over 60 countries, with fast and reliable connection speeds. NordVPN's user interface is intuitive and easy to use, and it has a 24/7 customer support team that is available via live chat. Cons: NordVPN's pricing can be a little steep, especially if you opt for a month-to-month plan. Some users also experience slower connection speeds on certain servers, and there have been some concerns about the company's ownership structure and potential ties to the Russian government.

User Experience:

NordVPN's user interface is sleek and modern, with a simple and intuitive design that is easy to navigate. The app is available on all major platforms, including Windows, Mac, iOS, and Android, and it offers a range of features such as automatic kill switches, double VPN, and DNS leak protection. Overall, the user experience is smooth and hassle-free.

Pricing and Value for Money:

NordVPN offers three pricing plans: $11.95 per month for a monthly plan, $4.92 per month for a one-year plan, and $3.71 per month for a two-year plan. While NordVPN might be pricier than some other VPN providers, its focus on privacy and security is unparalleled. Additionally, it offers excellent value for money, especially if you choose one of its longer-term plans.

Alternatives:

There are many other VPN providers on the market, including ExpressVPN, CyberGhost, and Surfshark. However, NordVPN is widely regarded as one of the best in terms of privacy and security features.

Customer Service:

NordVPN has a 24/7 customer support team that is available via live chat or email. The team is highly responsive and knowledgeable, and they are able to assist users with any issues or concerns they may have.

Product Quality and Selection:

NordVPN offers a high-quality, reliable VPN service with a wide range of servers in over 60 countries. Its security and privacy features are top-notch, and it offers a range of additional features such as double VPN and CyberSec. Overall, NordVPN's product quality is excellent.

Website Usability:

NordVPN's website is well-designed and easy to navigate, with clear and concise information about its products and services. The site also includes a range of helpful resources, such as FAQs and tutorials, to help users get the most out of their VPN experience.

Returns and Exchanges:

NordVPN offers a 30-day money-back guarantee for all of its pricing plans. If users are not satisfied with their VPN service, they can cancel their subscription and request a full refund within 30 days of purchase.

Promotions and Discounts:

NordVPN often offers promotions and discounts on its pricing plans, especially during holidays and other special events. Additionally, it offers a referral program that allows users to earn free months of service by referring their friends and family to the platform.

Reputation:

NordVPN has established a strong reputation in the VPN space, thanks to its emphasis on privacy and security features. It has received positive reviews from a range of tech publications and reviewers, and it is widely regarded as one of the best VPN providers on the market.

Payment Options:

NordVPN accepts a wide range of payment options, including credit cards, PayPal, cryptocurrency, and other options. Its payment system is secure and reliable, with no reported issues or concerns.

Loyalty Programs:

NordVPN offers a referral program that allows users to earn free months of service by referring their friends and family to the platform. However, it does not offer any other loyalty programs or rewards for long-term users.

Customer Reviews:

Customer reviews of NordVPN are generally positive, with many users praising the platform's privacy and security features, fast connection speeds, and reliable customer support. Some users have reported slower connection speeds on certain servers, but this appears to be a minority experience.

Community Involvement:

NordVPN has not reported any significant community involvement, although it does participate in various industry events and conferences.

Shipping and Costs:

As NordVPN is a digital product, there are no shipping costs involved. The pricing plans listed above include all relevant costs, with no hidden fees or charges.

Nordvpn Recent User Reviews

User Rating

5 stars

567

4 stars

48

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Reviewer Name: Zeineb

Review Submission Date: 2022-12-27

Review Title: The support service is great
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Review Description: The support service is great , I Had Emma on the line and she was helpful

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Reviewer Name: James

Review Submission Date: 2022-12-27

Review Title: The service has been fine so far but I…
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Review Description: The service has been fine so far but I was very troubled to see that their site contains an inordinate amount of trackers including:adsrvr.orgdisqus.comdoubleclick.netfacebook.comfacebook.netflashtalking.comgoogle-analytics.comand others.People use the NordVPN service for privacy, so why would they be selling out to trackers like these?

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Reviewer Name: J C

Review Submission Date: 2022-12-26

Review Title: don't bother
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Review Description: works great at home etc, but when you really need a vpn it is useless. It is blocked in many airports and hotels etc, and although this can be worked around using obfuscated servers, it is a hassle. Recently however, they have implemented compulsory logins that are not only annoying when they work, but are now blocked in many countries ... if you can't login to your nordvpn account, then you can't used the vpn ... stupid! I hate it and will not renew.

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Reviewer Name: Hans Gransköld

Review Submission Date: 2022-12-26

Review Title: VPN connection problems
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Review Description: I quickly received help with problems that had arisen with the VPN connection to Sweden.The customer service agent was clear and guided me to a solution that resolved the issue.RegardsHans

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Reviewer Name: Artful Dodger

Review Submission Date: 2022-12-24

Review Title: don't bother
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Review Description: don't bother. nightmare, locked into contract with something that does not work anymore. locks me out, locks me in, can't connect, can't sign in, change password a million times, called customer services, weirdly, when we get to the bit they can't answer, i get cut off. your choice, I advise against it.

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Reviewer Name: customer

Review Submission Date: 2022-12-22

Review Title: Bought a year plus 3 months that was…
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Review Description: Bought a year plus 3 months that was advertised my receipt read NordVPN: 1-year subscription when I downloaded the item and opened it there was no VPN included I was asked to buy another subscription to be able to use VPN. Be careful and read the small print folks. I asked for a refund and will not be using them again because of the lack of transparency

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Reviewer Name: Dani

Review Submission Date: 2022-12-20

Review Title: Took about a month to “receive” the…
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Review Description: Took about a month to “receive” the items, they were delivered to the wrong house and I never received them…I have been emailing to fix this issue and they won’t answer I lost $54 to this scam…

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Reviewer Name: Joe Casey

Review Submission Date: 2022-12-19

Review Title: Nord never allowed me to choose my…
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Review Description: Nord never allowed me to choose my location. Switched me to Mexico no matter what. When I complained, I got a bunch of tech gobbledygook over my head. No help at my level. Could not follow what they said. Constant requests for codes and passwords I could not do. Not a tech person. Maybe ok if you are a whiz. Not me. Refused my request for refund with more excuses. Very frustrated. I want out. Does not work for me and it seems they do not really want to fix it. Non-techies, stay away

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Reviewer Name: Shalom

Review Submission Date: 2022-12-19

Review Title: Signed up for vpn service, got something else.
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Review Description: Signed up for vpn service, instead they signed me up for Threat protect. Huh? Not what I wanted, they refuse to respond when asking for a refund. Tech support claims I'll have to sign up for vpn service with another subscription. No.Will dispute charge with bank. Advise others to not chose them for vpn service.

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Reviewer Name: Sevyn

Review Submission Date: 2022-12-16

Review Title: Blake is a Saint
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Review Description: Blake helped me work through a DNS problem that had plagued me for more than a month. Others gave me "cookbook" answers and solutions but Blake actually found the problem and walked me through the fix.He is top-line help.