User Review Scores: Pie Chart Analysis

15% users rated Terrible
5% users rated Poor
0% users rated Average
5% users rated Very Good
75% users rated Excellent
User Reviews
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Kyle Whittington 11 days ago

Refused a refund 5 minutes after being charged

My review for Charged for the first month which is fair enough whilst I tried it out. I was away in Spain on a good internet connection and couldnt stream ITV without it stuttering every minute. Forgot to cancel and when they charged me for the second month I got in touch immediately within minutes of the charge to let them know it wasnt going to be used as it didnt work. They refused pretty bluntly saying that Ive accepted the terms. Pretty terrible customer service given its payment upfront and hasnt actually been used. Just another company trying their best to make sure you forget to cancel after a trial just so they can charge you. No reminders or anything just charged and then refused a refund. Avoid.

Steve D 11 days ago

Internet invisibility plus

My review for I have been using NordVPN since May 2016 after trying a couple of others and it just keeps getting better. I use it everyday on my pc and phone amp tablet for peace of mind. Whilst I dont understand a lot of the tech stuff I can watch football and tv from the UK and feel safer on free wifi when I must use it.

Robert 11 days ago

Does not work in China

Struggles with a VPN service can be frustrating and disappointing especially when one is travelling to a country with internet restrictions like China. My experience with NordVPN in China was particularly rough and it ended up causing troubles on both my computer and phone. The biggest letdown however was the unavailability of a refund despite the service not meeting my expectations. Before my trip to China I had heard great things about NordVPN and its ability to bypass georestrictions. Excited to access my favorite websites and apps while abroad I eagerly signed up for the service. However upon arriving in China and attempting to connect I hit a roadblock. NordVPN simply wouldnt work leaving me unable to access the internet freely as promised. Additionally the installation process appeared to have affected my devices negatively compounding my frustration. Attempting to troubleshoot the issues I tried to reach out to the NordVPN support team. Unfortunately my efforts were in vain as their customer service was unresponsive to my inquiries. Seeking a resolution I even tried accessing NordVPNs website to seek selfhelp only to find it inaccessible a further testament to the services failure. Disappointed and feeling misled I urged my associate who had also subscribed to NordVPN to join me in canceling our subscriptions. Our shared experience with NordVPN was a letdown causing us to remove the application from both our computers and phones. It was exasperating to witness the apps inability to deliver on their primary promise especially after specifically downloading them before leaving Canada. To compound matters upon returning to Canada I discovered unauthorized charges on my credit card from NordVPN. This was a frustrating ordeal that further soured my experience with the company. It was a glaring contrast to the seamless and reliable service I had anticipated when signing up. Looking back while I understand that some technical issues may require a certain level of expertise to solve I believe that a reputable VPN service should work seamlessly for all users regardless of their technical proficiency. NordVPN fell short in this aspect failing to provide a functioning service even in a nonrestricted country like Canada. The lack of support and the financial inconveniences added to the overall negative experience leaving me cautious about using VPN services in the future. In conclusion my journey with NordVPN was marred by unmet promises technical malfunctions unsatisfactory customer support and unauthorized charges. This experience has served as a cautionary tale prompting me to advise potential users to be wary and consider alternative options before investing in NordVPN.

H tracy 11 days ago

I absolutely love nord VPN.

My review for I absolutely love nord VPN. Ive had it for about the last 4 years and it has helped me steer clear of providers tracking my IP address. It also helps from providers throttling my internet speeds. Its very affordable and trustworthy

NordVPN Customer 11 days ago

I am a Linux user

My review for I am a Linux user. I am a paid subscriber of Nord VPNs service. In my experience it has run without so much as a hiccup in the 1.5 years I have been using it. Nord regularly updates their linux client and have never broken anything in doing so. That is a testament to their technical ability and pride in their product.

NordVPN Customer 11 days ago

I subscribed to Nord and also

My review for I subscribed to Nord and also subscribed with incogni however I did not receive the link to start my incogni subscription. After speaking the Nord. bot which refused to understand my question i sant 2 emails to incogni last week and still waiting for a reply i would like a refund for the incogni subscription given they have no support function i dont want to use their app.

Riitta Veneskoski 11 days ago

Working well with TV programmes which are blocked outside Finland

When it comes to accessing geoblocked content especially from a place like Finland Nord VPN has been an absolute gamechanger for me. As a loyal user I recently made the switch from another VPN provider Freedome which often struggled to keep up with Finnish TV programs. Nord VPN has not only granted me seamless access to my favorite Finnish TV shows but has also given me peace of mind with its reliable and robust connection. Whether its catching up on the latest episodes of popular series or tuning in to live broadcasts Nord VPN has consistently delivered highspeed streaming without any frustrating lags or disruptions. The efficiency with which Nord VPN operates is particularly impressive. It effortlessly bypasses the georestrictions placed on Finnish content opening up a world of entertainment that was previously offlimits to me. The userfriendly interface and easytoconfigure settings make the entire experience all the more enjoyable. Furthermore Nord VPNs dedication to user privacy and security has truly earned my trust. Knowing that my online activities are shielded by advanced encryption and a strict nologs policy allows me to browse stream and download with complete confidence. In addition to its exceptional performance Nord VPNs customer support is worth applauding. The rare occasions when Ive encountered minor issues their responsive and knowledgeable support team has promptly resolved any concerns leaving me impressed and satisfied with the overall service. In conclusion Nord VPN has exceeded my expectations in every aspect. Its seamless compatibility with Finnish TV programs unwavering commitment to user privacy and reliable customer support have made it an indispensable tool in my online endeavors. I highly recommend Nord VPN to anyone seeking a toptier VPN service that not only unblocks content but also prioritizes user satisfaction and security.

Karen G 11 days ago

Purchased 2 years ago to keep my family

My review for Purchased 2 years ago to keep my family safe while using our electronic devices. I have to pause it to load content when shopping occasionally but the product gives me peace of mind.

THILL 11 days ago

My review for I am very pleased with this service. Fast reliable VPN with a lot of different options and countries. The interface is also very pleasing same as the support always ready to help with any issues. I Like.

Thaddee 11 days ago

Great VPN

My review for I have used NordVPN for more than 5 years and on several devices. Never had any problems except when trying to run Android 12 on a TV box. The support people found a version that works well with newer Android and its as good as ever.

David Stuart Banton 12 days ago

When all others seemed to fail the test

My review for When all others seemed to fail the test Nord worked and sorted my connection problems immediately. Would highly recommend. The only thing I would improve would be to allow the Nord app for fire stick to be able to pick different country servers rather than it just picking what it thinks is best.

wallbass 12 days ago

Nord VPN 8211 Solid and Trustworthy

My review for Ive been using Nord VPN for a few years now. The security is very good. You can contact them for help or info at anytime which does come in handy. They are very helpful with issues. If youre shopping for a VPN you have found the top dog in their field here. You wont be disappointed. They have a lot of experience at this.

NordVPN Customer 12 days ago

I8217ve been having connectivity issues

My review for Ive been having connectivity issues with Nord. Sites seem to be able to tell Im using Nord and are blocking my access. I relayed this with more specifics to Nord support but havent heard anything back in over a week. Yet I get this email soliciting a review Well heres your review Nord is slipping.

NordVPN Customer 12 days ago

I use Nord VPN over the past five years

My review for I use Nord VPN over the past five years whenever I am using an unknown network and I have not found any problems of network security when doing so. Thank you for having a Great and Trustworthy product

david foster 12 days ago

A Good Experience

My review for I find NordVPN easy to use when Im looking things up and keeps the nasties away. Would I recomend NordVPN for the price customer service and keeping my computers safe yes I would every time.

van Bussel 13 days ago

Installation of a working version of Nordvpn

My review for I had a problem with the installation of Nordvpn on my mediabox with Amlogic S928X Android 11 . The version on Google Play did not work. The serviceteam did help me very well and with patience because I had to load a APK file to load a version of Nordvpn that works well. It costs a correspondence for more than 25 mails vv.

NordVPN Customer 13 days ago

I love the notifications that indicates

My review for I love the notifications that indicates what is going well with this system or something else I need to look at. As far as I can tell everything is going well and I feel confident and safe about browsing on my mobile device.

Mark C. Anderson 14 days ago

Always working for me.

My review for The best part for me is that once it is set up I do not have to think about it as it is always on and doing the job. Even after a power outage on my end or rejoining after a flight the program looks for the nearest connection and is back at work keeping my system safe.

NordVPN Customer 14 days ago

NORD is easy to set up and stays

My review for NORD is easy to set up and stays connected on multiple platforms day after day. There are more than enough NORD servers around the world so that there isnt a problem connecting to a server regardless of desired location. I use NORD in North and South America as well as Europe as I travel.

CHARLES 14 days ago

They actually listen and respond.

My review for The thing that impresses me most about NordVPN support is that they actually read what you write and then respond to the actual issues presented. They actually take time to understand the issues. Also they are always friendly and congenial. I find this to be exceptional among tech support providers.


NordVPN is a virtual private network (VPN) provider that has been operating since 2012. It offers reliable and secure internet connections to users all over the world, with a focus on privacy and security. This editorial review will take a closer look at NordVPN's strengths and weaknesses, user experience, pricing, customer service, product quality and selection, website usability, returns policy, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons:

Pros: NordVPN offers excellent privacy and security features, including military-grade encryption, a strict no-logs policy, and a kill switch. It also has a wide range of servers in over 60 countries, with fast and reliable connection speeds. NordVPN's user interface is intuitive and easy to use, and it has a 24/7 customer support team that is available via live chat. Cons: NordVPN's pricing can be a little steep, especially if you opt for a month-to-month plan. Some users also experience slower connection speeds on certain servers, and there have been some concerns about the company's ownership structure and potential ties to the Russian government.

User Experience:

NordVPN's user interface is sleek and modern, with a simple and intuitive design that is easy to navigate. The app is available on all major platforms, including Windows, Mac, iOS, and Android, and it offers a range of features such as automatic kill switches, double VPN, and DNS leak protection. Overall, the user experience is smooth and hassle-free.

Pricing and Value for Money:

NordVPN offers three pricing plans: $11.95 per month for a monthly plan, $4.92 per month for a one-year plan, and $3.71 per month for a two-year plan. While NordVPN might be pricier than some other VPN providers, its focus on privacy and security is unparalleled. Additionally, it offers excellent value for money, especially if you choose one of its longer-term plans.


There are many other VPN providers on the market, including ExpressVPN, CyberGhost, and Surfshark. However, NordVPN is widely regarded as one of the best in terms of privacy and security features.

Customer Service:

NordVPN has a 24/7 customer support team that is available via live chat or email. The team is highly responsive and knowledgeable, and they are able to assist users with any issues or concerns they may have.

Product Quality and Selection:

NordVPN offers a high-quality, reliable VPN service with a wide range of servers in over 60 countries. Its security and privacy features are top-notch, and it offers a range of additional features such as double VPN and CyberSec. Overall, NordVPN's product quality is excellent.

Website Usability:

NordVPN's website is well-designed and easy to navigate, with clear and concise information about its products and services. The site also includes a range of helpful resources, such as FAQs and tutorials, to help users get the most out of their VPN experience.

Returns and Exchanges:

NordVPN offers a 30-day money-back guarantee for all of its pricing plans. If users are not satisfied with their VPN service, they can cancel their subscription and request a full refund within 30 days of purchase.

Promotions and Discounts:

NordVPN often offers promotions and discounts on its pricing plans, especially during holidays and other special events. Additionally, it offers a referral program that allows users to earn free months of service by referring their friends and family to the platform.


NordVPN has established a strong reputation in the VPN space, thanks to its emphasis on privacy and security features. It has received positive reviews from a range of tech publications and reviewers, and it is widely regarded as one of the best VPN providers on the market.

Payment Options:

NordVPN accepts a wide range of payment options, including credit cards, PayPal, cryptocurrency, and other options. Its payment system is secure and reliable, with no reported issues or concerns.

Loyalty Programs:

NordVPN offers a referral program that allows users to earn free months of service by referring their friends and family to the platform. However, it does not offer any other loyalty programs or rewards for long-term users.

Customer Reviews:

Customer reviews of NordVPN are generally positive, with many users praising the platform's privacy and security features, fast connection speeds, and reliable customer support. Some users have reported slower connection speeds on certain servers, but this appears to be a minority experience.

Community Involvement:

NordVPN has not reported any significant community involvement, although it does participate in various industry events and conferences.

Shipping and Costs:

As NordVPN is a digital product, there are no shipping costs involved. The pricing plans listed above include all relevant costs, with no hidden fees or charges.

Vrushali Rakhunde Senior Content Editor

Hello, I am Vrushali Rakhunde, a news editor and reporter at Askemoffers. With a passion for creating compelling content, I have gained extensive experience in various writing roles. I worked as a Copywriter...