Notino User Reviews

Introduction

Notino.gr is an online retailer that offers a wide range of beauty and personal care products in Greece. The e-commerce platform was launched in 2018 and has since become one of the leading destinations for cosmetics, fragrances, skincare, and haircare products. Notino.gr is part of the Notino family of e-shops, which has successfully established itself across Europe, offering millions of beauty products from over 1,500 brands.

Pros and Cons

One of the greatest advantages of shopping on Notino.gr is the vast product selection. Customers can find a variety of international and local brands, including luxury and vegan options, at competitive prices. The website is user-friendly and offers a seamless shopping experience. Notino.gr provides various payment options, and shipping is free for orders above €59. On the downside, some customers have reported issues with delivery times and customer service.

User Experience

Notino.gr has a simple and elegant design that is easy to navigate. Customers can browse the site by brand, category, bestsellers, and new arrivals. The product pages are detailed, providing information on the ingredients, usage, and reviews. The checkout process is straightforward, and customers can create an account for quicker future purchases.

Pricing and Value for Money

Notino.gr offers competitive and affordable prices for its products. Customers can find various promotions and discounts, such as free samples or gift sets with purchases. Notino.gr also has a Best Price Guarantee program, which ensures that customers get the best price for their purchase. Overall, Notino.gr provides a great value for money, particularly for high-end brands.

Alternatives

Some alternatives to Notino.gr include Beauty Bay, Lookfantastic, and Sephora Greece. Each of these e-commerce retailers offers a similar selection of beauty products, with varying prices and promotions.

Customer Service

Notino.gr provides customer service through email and phone support. The team is responsive and helpful, addressing any issues or concerns promptly. However, some customers have reported long waiting times on the phone.

Product Quality and Selection

Notino.gr offers a vast selection of beauty products, including skincare, makeup, fragrance, haircare, and more. The platform features over 40,000 products from 1,500 brands. The quality of the products is high, and Notino.gr ensures that all products are legitimate and safe.

Website Usability

Notino.gr has a user-friendly website that is easy to navigate. The search bar and filters make it simple to find specific products or brands. The website is also mobile-friendly, offering a seamless shopping experience on smartphones and tablets.

Returns and Exchanges

Notino.gr has a 90-day return policy for unopened and unused products. Customers can request the return through their account, and Notino.gr will provide a prepaid shipping label. For exchanges, customers can contact customer service for assistance.

Promotions and Discounts

Notino.gr offers various promotions and discounts to its customers. These include free samples, gift sets, and discount codes. Customers can also check the Sale section of the website for discounted products.

Reputation

Notino.gr has a good reputation as an online retailer of beauty products in Greece. The platform has received positive reviews for its wide product selection, competitive prices, and user-friendly website.

Payment Options

Notino.gr accepts various payment options, including credit and debit cards, PayPal, and cash on delivery. The platform also offers installment payments through a partnership with a local bank.

Loyalty Programs

Notino.gr offers a loyalty program called Notino Club, which provides exclusive discounts, early access to promotions, and free delivery for orders above €39. Customers can earn points through purchases and reviewing products.

Customer Reviews and Community Involvement

Notino.gr provides a space for customers to leave reviews and ratings on products. The platform also has a blog, which provides beauty tips and industry insights. Notino.gr regularly engages with its social media community, featuring user-generated content and offering Q&A sessions with beauty experts.

Shipping and Costs

Notino.gr offers free shipping for orders above €59. For orders below that amount, shipping costs €3.90. The platform provides fast delivery, with an option for next-day delivery for an additional fee. Notino.gr also ships to multiple European countries.