Nurx Reviews

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20 Reviews

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In the Doctor category

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40% users rated Terrible
10% users rated Poor
5% users rated Average
5% users rated Very Good
40% users rated Excellent
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K Krissy
10 days ago

Don’t waste your time or money

My review for nurx.com They take forever to respond, wouldn't prescribe the option I wanted due to me having a splenectomy... every prescription has risks so why have a conscience this time and refuse the only viable option.
K Kate
16 days ago

I used Nurx for anxiety medication

My review for nurx.com I used Nurx for anxiety medication. Every month my prescriptions weren’t filled with the pharmacy. I would have to reach out multiple times to get a response and ultimately my prescriptions would be filled but late so I would miss a few doses every month playing this waiting game. The chat is incredibly unresponsive. They don’t read everything before responding and have multiple employees popping in and out. Customer service can’t help you because they will say they only know about the birth control. They will then try to find someone to transfer you to because only a few people can help with non birth control medications.
E Emily
21 days ago

Great solution for basic women’s healthcare and prescriptions

My review for nurx.com Nurx has been my birth control provider going on 5 years now. I’ve had nothing short of a positive experience with them. The customer care and doctor support is outstanding, in all of my experiences. There have been a couple hiccups over the years such as my prescription running late, or being out of my specific prescription (Azurette)- but the way these issues are handled by Nurx is prompt and professional. They’re very communicative, answer your in-app messages extremely quickly, and always listen and solve the problem. I reached out yesterday (A Saturday) to discuss some alternative contraceptive solutions and was immediately answered, and I’ve been connected with a doctor already who is answering my messages within minutes, asking me questions, listening to my concerns, and helping me find the right solution. Personally, after going in office at a doctor or PP for years to have the same discussions and receive the same service for twice the cost, I find it amazing how seamless Nurx is and the fact their care is so thorough, prompt, and effective. I’m super happy using them and love their app, it’s easy to navigate and there’s always someone available to talk to you no matter the hour or day.
S Spencer Ward
22 days ago

A waste of time and money

My review for nurx.com A waste! The expectation of online providers these days is a reasonably expedient triage, diagnosis and treatment. I requested a simple prescription refill, thought it would be easier this way given a recent relocation pending establishing a PCP. Nope. Delayed communication, unhelpful midlevels, disengaged and contentious support. Cannot in good faith recommend this service to anyone for any care seeking situation for conditions they claim to provide care for.
J Jos Rios
22 days ago

So called “professional” insisted to switch my pill, now Im on Accutane or severe hormonal acne. Thanks Nurx.

My review for nurx.com I left them because they were horrible and when the pill club transferred me back I should’ve left running. PLEASE WALK AWAY. Another health disaster because Nurx insisted to change me to the mini pill. Whoever switched me to norethindrone failed to ask or mention that it would flare up my hormonal acne. Now I have the worst breakout face and will need to go on accutane, in less than three months before my wedding after years of care getting my skin ready for it. Ruined for trusting “professionals” Do yourself a favor and go to your doctor for a prescription, its not worth your well being. And Nurx. Please do better, I hope you dont ruin someone else’s dream or life
J Jane
22 days ago

Horrible employees and service

My review for nurx.com Horrible employees and service. I left them once and joined the Pill Club who unfortunately transferred all their customers back over to Nurx recently. Thought I could give them a second chance, NOPE. Customer representatives takes forever to respond, have no idea what they're doing and constantly messing up, causing me to prolong my ability to receive medication. It's ridiculous. Save yourself the headache and stress and DO NOT USE NURX.
D Dee Garner
26 days ago

Absolutely disgusted by customer…

My review for nurx.com Absolutely disgusted by customer service. Paid for a consultation and here it is 2 days later and I still haven’t heard from a “clinician.” I sent messages and customer service is very slow in their responses. I don’t quite understand how there’s a sense of urgency to quickly take money for consultations but no urgency to respond to customers questions/concerns. If I don’t hear back from someone soon, I will file a dispute with my bank.
A Andre Guevara
31 days ago

Such a negligent platform

My review for nurx.com I’ve been trying for months to get my birth control patches and they have just been negligent, the response period is every 2 days and its not consistent. You have to pay money for a medical evaluation and if for some reason you cannot get your birth control they won’t give that money back
J Jane P.
34 days ago

Absolutely disgusting and money…

My review for nurx.com Absolutely disgusting and money thieves. I can't cancel my order and they never answer my questions, just posted the same answer without reading my questions again and again!! Don't work with them!
J Janelle Sward
41 days ago

Will not contact you if they can’t fill! OR will wait until last minute to do so.

My review for nurx.com I used them for about a year for my birth control. I recently moved states and updated my info ASAP. Unfortunately, they do not provide service in my new state..... they failed to mention that to me in time. Instead they canceled my prescription without notifying me AND told me they wouldn't ship a few days later once I was completely out of my pills. Thank god it was only birth control and not a life saving medication. The lack of care could have posed a serious health threat due to their negligence.
E Erica Jones
45 days ago

This company has a lot wrong with it

My review for nurx.com This company has a lot wrong with it. They charge you for things before giving you a proper price breakdown. The shipping is extremely slow, and there isn't an option to get shipping faster. They don't respond to your actual questions in the customer chat portal. Once you get your prescription, you never hear from your doctor even if you have additional questions. And they also don't give you information about the doctor (like the license number) so that you can make sure they are actual medical professionals. The whole thing is shady and more expensive than they let on. This will be my first and LAST month with this company.
L Lauren
47 days ago

Long time customer, love Nurx!

My review for nurx.com I’ve been using Nurx.com after transitioning from The Pill Club like many other customers. I’ve never had any issues with Nurx not filling my Rx outside of my own forgetfulness. It always ships promptly, I’ve never had issues with communication, and I’ve even spoken with them about medication concerns, etc. Sure, they don’t send candy and stickers, but I don’t think that’s a deal breaker for most people? Those stickers and candy mostly got thrown out, so…? Anyway, I appreciate Nurx. I get a medication that would cost $75 if I filled it at my local pharmacy as they don’t accept my insurance and it’s the only BC I can take that truly helps my PCOS AND awful period symptoms. We appreciate Nurx in this house lol
C Casey Newlin
51 days ago

Unreliable pill delivery and unresponsive customer support

My review for nurx.com I was automatically moved to Nurx when The Pill Club / Favor (which I loved) shut down. Nurx was working fine (though not as nice as The Pill Club who used to include stickers and candy with my pills) for about 5 months but then they just didn't send me my birth control pills for December. I didn't realize until it was time to start my new pack so that meant I missed pills. I reached out two weeks ago and didn't receive a response for 4 days. Then they said that it "was a processing error" and they would ship it out asap and send me tracking. That never happened, and it's now been 10 days since then - no pills, no messages (despite sending them multiple messages requesting updates). Unreliable pill delivery + unresponsive customer support = moving my business elsewhere. What a mess.
S she
66 days ago

Amazing and fast

My review for nurx.com When my BC at the pharmacy ran out, I was scrambling to find a new prescription of BC because I was not able to see my gyno for a while. I found Nurx and they reviewed my med history and quickly sent me the best prescription they thought fit for me. The workers at Nurx are extremely easy to reach out to and they respond super fast.
K Koda
66 days ago

Test Charge is the Same Amount as Prescription.

My review for nurx.com I dislike how the “test charge” is just as much as the actual charge, if a test charge is needed please just take a little less. I use Nurx because I do not have insurance and funds are tight for myself and every other working class person right now. On the other hand, Nurx has provided me birth control with absolutely zero issues thus far. Much cheaper than my local health department, care centers, etc..

Introduction:

Nurx.com is an online healthcare platform that aims to make essential medications and healthcare services easily accessible to individuals. With a strong focus on reproductive and sexual health, Nurx.com provides a range of products and services, including birth control, emergency contraception, at-home testing kits, and treatment options for various conditions. Their user-friendly website and mobile app allow customers to conveniently access healthcare from the comfort of their homes.

Pros and Cons:

  • Pros:
    • Convenient and confidential access to reproductive and sexual healthcare products and services.
    • Wide range of FDA-approved birth control options to choose from.
    • At-home testing kits for sexually transmitted infections (STIs) and other conditions.
    • Qualified healthcare providers available for consultation and prescription requests.
    • User-friendly website and mobile app for easy ordering and management of healthcare needs.
  • Cons:
    • Availability may be limited to certain states in the United States.
    • Prescription medications require consultation and approval from healthcare providers.
    • Limited product selection beyond reproductive and sexual health.

User Experience:

Nurx.com offers a seamless and user-friendly experience for customers. The website and mobile app are designed to be intuitive and easy to navigate, allowing users to quickly find the products or services they need. The ordering process is straightforward, and with the option to upload insurance information, customers can easily determine their out-of-pocket costs. The platform also offers personalized recommendations based on individual preferences and healthcare needs, enhancing the overall user experience.

Pricing and Value for Money:

Nurx.com offers competitive pricing for their products and services. The cost of medications and tests may vary depending on insurance coverage, but Nurx.com strives to make healthcare affordable and accessible. The value for money is evident in the convenience, privacy, and expertise offered by their healthcare providers. Additionally, Nurx.com regularly provides discounts and promotions, further enhancing the value customers receive.

Customer Service:

Nurx.com is committed to providing exceptional customer service. Their team of knowledgeable and empathetic healthcare providers is readily available to address customer concerns, answer questions, and guide individuals through their healthcare journey. The platform offers various channels for customer support, including online messaging and consultations, ensuring a prompt and personalized experience for all users.

Product Quality and Selection:

Nurx.com focuses primarily on reproductive and sexual health products, and their offerings are of high quality. They partner with reputable pharmaceutical companies to source FDA-approved medications, ensuring the safety and efficacy of the products they provide. Their birth control options are diverse and cater to different needs and preferences. The at-home testing kits offered by Nurx.com are also reliable and provide accurate results, enabling users to take control of their health.

Website Usability:

Nurx.com boasts a user-friendly website and mobile app that are designed with the customer in mind. The interface is clean, intuitive, and easy to navigate, making it simple for users to find the information they need and complete their healthcare transactions. The platform is highly responsive, ensuring a seamless experience across various devices.

Returns and Exchanges:

Nurx.com offers a hassle-free returns and exchanges policy. If customers receive damaged or incorrect products, they can contact the customer support team, who will promptly assist them in resolving the issue and arranging for a replacement or refund. The platform values customer satisfaction and strives to ensure a positive experience with their purchases.

Promotions and Discounts:

Nurx.com frequently offers promotions and discounts on their products and services. These promotions can range from discounted pricing on specific medications to waived consultation fees or free shipping. By regularly providing these promotions, Nurx.com aims to make healthcare more affordable and accessible to all individuals.

Reputation:

Nurx.com has built a solid reputation in the online healthcare industry. With a focus on reproductive and sexual health, they have gained the trust of numerous customers who appreciate the discreet and convenient services provided. The platform is known for its commitment to patient privacy, quality healthcare, and exceptional customer service, all of which contribute to its positive reputation.

Payment Options:

Nurx.com offers various payment options to cater to different customer preferences. They accept major credit/debit cards such as Visa, Mastercard, and Discover. Additionally, customers can also use their health savings accounts (HSAs) and flexible spending accounts (FSAs) to make payments. This flexibility ensures that customers can easily manage their healthcare expenses.

Loyalty Programs:

While Nurx.com does not currently have a formal loyalty program in place, they frequently offer promotions and discounts to reward their customers' continued support. Customers can take advantage of these promotions to save on their healthcare purchases and further enhance their value for money.

Customer Reviews:

Customer reviews of Nurx.com are generally positive, reflecting the satisfaction and convenience experienced by many individuals. Customers appreciate the ease of ordering, the professionalism of the healthcare providers, and the discreet packaging of the products. The platform's commitment to privacy and quality healthcare has received praise from numerous customers.

Community Involvement:

Nurx.com actively participates in community outreach and education programs related to reproductive and sexual health. They collaborate with local organizations to provide resources and support to underserved communities. By engaging in community involvement initiatives, Nurx.com aims to promote awareness and accessibility to essential healthcare services.

Shipping and Costs:

Nurx.com provides discreet and timely shipping for all orders. They offer free standard shipping for most products, ensuring that customers can receive their healthcare essentials without incurring extra costs. Expedited shipping options are also available for those who require their products more urgently, with additional charges applied based on the chosen shipping method.