Users Voice for Nurx

61% users rated Terrible
2% users rated Poor
0% users rated Average
3% users rated Very Good
33% users rated Excellent
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Nurx Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 14 Nov 2019

Last updated by on 09 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Sep 2022 1 1.8 1.2 5 3.7 5
Oct 2022 5 2.8 1.3 5 2.5 5
Nov 2022 1 2 1.4 5 3 5
Dec 2022 5 5 5 5 5 5
Mar 2023 1.5 5 1.4 5 5 5
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Detailed Nurx Review by

Introduction

Nurx.com is a leading telemedicine platform that provides convenient and personalized access to healthcare products and services, including birth control, PrEP, STI testing, and more. Its mission is to empower individuals to take control of their health by offering affordable and hassle-free solutions that fit their lifestyle.

Pros and Cons

Pros:
  • Easy and convenient online consultation with licensed medical professionals
  • Wide range of products and services, including prescription and over-the-counter medications
  • Discreet and confidential delivery options
  • Flexible subscription plans
Cons:
  • Not available in all states
  • Service fees may apply depending on the selected products or services
  • Delivery times may vary depending on the location and availability

User Experience

Nurx.com provides a user-friendly and intuitive platform that simplifies the healthcare experience for its users. The website and mobile app offer streamlined navigation, clear instructions, and helpful resources, such as FAQs and educational articles. Moreover, the online consultation process is straightforward and efficient, ensuring that users receive personalized and accurate guidance from licensed medical professionals.

Pricing and Value for Money

Nurx.com offers competitive prices for its products and services, with transparent fees and no hidden costs. The prices vary depending on the selected items and whether the user has insurance coverage. Additionally, the platform provides flexible subscription plans that offer discounts and convenience to frequent users.

Alternatives

Some of the alternatives to Nurx.com include Simple Health, Pill Club, Maven Clinic, and Planned Parenthood. Each platform has its own unique features and benefits, so users should carefully evaluate their options based on their specific needs and preferences.

Customer Service

Nurx.com has a dedicated and responsive customer service team that is available to assist users with any questions or concerns. Users can reach out to the team via phone, email, or online chat, and expect timely and helpful responses.

Product Quality and Selection

Nurx.com provides high-quality products and services that meet rigorous safety and efficacy standards. The platform partners with reputable and trusted manufacturers and suppliers, ensuring that users receive safe and effective medications and healthcare products. Additionally, the platform offers a wide selection of products, including prescription and over-the-counter medications, STI testing kits, and more.

Website Usability

Nurx.com offers a well-designed and user-friendly website that makes it easy for users to find the information and resources they need. The website features clear and concise content, intuitive navigation, and a range of helpful tools and resources, such as FAQs, educational articles, and online consultation forms.

Returns and Exchanges

Nurx.com has a straightforward and generous returns and exchanges policy that allows users to return or exchange any unused and unopened products within 30 days of delivery. The platform also covers the cost of return shipping, making it easy and hassle-free for users to make returns and exchanges.

Promotions and Discounts

Nurx.com provides regular promotions and discounts to its users, including referral programs, seasonal sales, and subscriber discounts. Users can also save money by utilizing the platform's flexible subscription plans, which offer discounted prices and convenient deliveries for frequent users.

Reputation

Nurx.com has a strong reputation for providing high-quality and reliable healthcare products and services. The platform has received numerous positive reviews from satisfied users, praising its convenience, affordability, and personalized approach to healthcare. Moreover, the platform has established partnerships with leading healthcare institutions and organizations, further cementing its reputation as a trusted and reputable provider.

Payment Options

Nurx.com offers a range of secure and convenient payment options, including major credit cards, debit cards, and PayPal. The platform uses advanced encryption and security measures to protect users' personal and financial information, ensuring that all transactions are safe and secure.

Loyalty Programs

Nurx.com offers a loyalty program that rewards users for their continued patronage. The program provides discounts and other benefits to frequent users, encouraging them to make regular use of the platform's products and services.

Customer Reviews

Nurx.com has received numerous positive reviews from satisfied users, with many praising the platform's ease-of-use, convenience, and affordability. Users have also highlighted the personalized approach to healthcare and the high-quality products and services offered by the platform.

Community Involvement

Nurx.com is actively involved in the community, partnering with local and national organizations to promote and support healthcare access and equity. The platform also provides educational resources and information to help users make informed decisions about their health and well-being.

Shipping and Costs

Nurx.com offers discreet and affordable shipping options to users across the country. The delivery times and costs vary depending on the location and selected products, but the platform provides transparent and upfront information about shipping fees and estimated delivery times. Moreover, the platform offers flexible and convenient delivery options, such as recurring subscriptions and on-demand deliveries.

Nurx Recent User Reviews

User Rating

5 stars

35

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Reviewer Name: Nicki Frith

Review Submission Date: 2022-12-28

Review Title: Poor customer service
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Review Description: The service was once very responsive but now over a week they took my money and I haven’t had any communication with a physician. I have made a physical appointment and being seen tomorrow with a doctors office. Poor service

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Reviewer Name: Naomi Blasian

Review Submission Date: 2022-12-28

Review Title: AWFUL- go with another site!!!
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Review Description: AWFUL! I paid for the appt for acne treatment and no one ever got back to me. Later this year they emailed stating they were closing the request. Huh?!? Service was never rendered!!! No one contacted me outside of emailing to say they were closing the request for a script. They are total crooks. I’m a nurse and was working long hrs and had no time to see a pcp in person so I opted this site for convenience. Well, rest assure this site is NOT nurse approved!!!!!

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Reviewer Name: Brandi Colombo

Review Submission Date: 2022-12-05

Review Title: False advertisement
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Review Description: Much like the other reviews, its been over a week, have been charged and paid oop to expedite yet order is still not been received, nor has it shipped. Customer service is a joke. Rude and unhelpful. Nothing like the advertised quick, costly and convenient. This has been the longest, inconvenient, most expensive experience. I could have been to see a dermatologist in this amount of time and paid half of the cost.

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Reviewer Name: Tonya

Review Submission Date: 2022-12-03

Review Title: Didn't send my paid prescription
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Review Description: After I paid the $30 consultation fee they approved me for a 90 day supply of tretinoin Cream for $90. They charged me for that and sent me a USPS tracking number. A week later USPS was still showing they hadn't received the package. When I asked customer support I got a default response. When I messaged them back again I got no response. I've filed a dispute with my cc company for the charges. They're apparently just completely scamming people now.

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Reviewer Name: Amy M. Clark

Review Submission Date: 2022-12-01

Review Title: Alvin cancelled my script. Bye!
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Review Description: You guys lost a customer today because your auto-emails and Alvin didn't understand that I have 45 days from Nov 16 to request a shipment on pills..I have 3 months in storage right now. I didn't need 6 months in storage. So instead of honoring Nurx's policy you cancelled my script because you couldn't get $45 out of me. My script was valid until March 2023. Now it's cancelled. And so I will find another company - norethindrone is OTC in North Carolina anyway.

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Reviewer Name: Christiana Nikola

Review Submission Date: 2022-11-29

Review Title: Nurx has gone downhill so fast over the…
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Review Description: Nurx has gone downhill so fast over the last couple of months. Ever time I need my prescription refilled there is a massive delay and their customer service never responds or takes weeks. I need my prescriptions refilled immediately right now but no one is answering. The last time they charged me for it and then sent me a fake tracking code and it took more than a week to resolve the issue!!

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Reviewer Name: Ahad khan

Review Submission Date: 2022-11-26

Review Title: Nurx is verified company
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Review Description: Nurx is verified company good pharmaceutical company and it is easy and have less price for customers and provides quality products which you can get profits with more money ... this is my experience with Nurx is a telemedicine company that offers birth control prescriptions, emergency contraception, and home testing kits. All prescriptions are written by a licensed healthcare professional in your state and delivered directly to you.

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Reviewer Name: Crystal McMullen

Review Submission Date: 2022-11-24

Review Title: What a waste of money!
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Review Description: I reached out to Nurx to bridge the gap between my current BC prescription and my next doctor’s appointment. Nurx was quick to take my $20 consultation fee and immediately send a message saying they are not skilled enough to evaluate my case based on my questionnaire responses. What a rip off!

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Reviewer Name: Mannat Batish

Review Submission Date: 2022-11-14

Review Title: The worst ever.
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Review Description: The worst experience ever. They advertise 0$ generic birth control with insurance, with a 20$ consultation fee. Suddenly, I was billed 150$ for 3 months worth of medication. Next, when I reached out to them, they took a week to respond and started gaslighting me that they didn't have generic medicine for the medicine I wanted, and I knew it was available in that medicine. Don't believe a word that this company has to offer. They will just scam you.

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Reviewer Name: Desiree Malleo

Review Submission Date: 2022-10-18

Review Title: They don’t hear you.
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Review Description: I’m pretty fed up with the customer service. They don’t even read the messages I send them. Like talking to a brick wall.