Users Voice for Nykaa

91% users rated Terrible
1% users rated Poor
1% users rated Average
2% users rated Very Good
6% users rated Excellent
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Nykaa Overall rating
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Returns/Refunds
User Interface
Quality

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Review article published on: 05 Mar 2019

Last updated by on 09 Mar 2023

"I am Vrushali Rakhunde and when you ask me about a film's story be ready for spoilers and an interesting experience."
Sep 2022 1 2.7 1 1.4 3.9 4.5
Oct 2022 3 5 1 1 4.7 4.7
Nov 2022 1.5 1 1 5 3.8 4.2
Dec 2022 5 5 5 2.2 5 5
Mar 2023 1 4.9 1.5 5 4.2 3.3
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Detailed Nykaa Review by

Introduction

Nykaa.com is an online store that specializes in beauty, wellness, and personal care products. It was founded in 2012 by Falguni Nayar and has since become one of India's most popular e-commerce websites. The platform offers an extensive range of products such as skincare, makeup, hair care, fragrances, and bath & bodycare from over 1000 Indian and international brands.

Pros and Cons

Pros: Wide selection, Excellent customer service, Competitive pricing, Easy navigation, Good search functionality, Secured transactions, Convenient return policy, Fast shipping, Special deals Cons: Fewer discounts on premium brands, Shipping costs on orders below Rs 500, Limited information on product user experience

User Experience

Nykaa.com offers a user-friendly interface, with easy navigation and good search functionality. The homepage features top categories, deals & offers, and new arrivals. The platform provides detailed product descriptions, images, and reviews, which help customers make informed decisions. You can also create an account, save products to a wishlist, and receive personalized notifications.

Pricing and Value for Money

Nykaa offers competitive pricing compared to other e-commerce platforms. The website offers frequent discounts and offers on products, making them affordable. The platform also offers a loyalty program called Nykaa Rewards, where you earn points for every purchase which can be redeemed for other products.

Alternatives

Other popular e-commerce websites in India that offer similar products to Nykaa are Purplle, Flipkart, Amazon, and Snapdeal.

Customer Service

Nykaa.com provides excellent customer service through various channels like chat support, email, and phone call assistance. The platform also offers a 24X7 customer support system that is responsive and effective in resolving customer queries.

Product Quality and Selection

Nykaa offers products from over 1000 Indian and international brands. The platform provides products that cater to all beauty and personal care needs. The website offers premium as well as affordable products, ensuring that there is always something for everyone. Nykaa also offers a wide range of exclusive products that are not easily available in the market.

Website Usability

The website is user-friendly and easy to use. It provides a seamless online shopping experience and is easy to navigate. The website is also light and does not take too long to load.

Returns and Exchanges

Nykaa offers a 7-day return policy for products that are damaged, defective, or not as described. The platform does not charge any fees for returns or exchanges. Also, the customer support team is always available to help with any concerns that customers may have.

Promotions and Discounts

Nykaa offers frequent discounts and deals on products. The platform runs special promotions during festivals or events, providing up to 50% discounts on selected products. Additionally, Nykaa offers a loyalty program and special discounts for first-time users and customers who purchase products in bulk.

Reputation

Nykaa has an excellent reputation due to its quality products, competitive pricing, and excellent customer service. The website has been featured on various media platforms, and it has received several awards for its contribution to the e-commerce industry in India.

Payment Options

Nykaa accepts all major credit and debit cards, net banking, wallets, UPI payments, and cash on delivery. The platform also provides an option to pay via EMIs for high-value purchases.

Loyalty Programs

Nykaa's loyalty program, Nykaa Rewards, is a points-based system where customers earn points for each purchase. The platform offers different levels of membership depending on the number of points accumulated. Membership benefits include personalized offers, exclusive discounts, free beauty services, and early access to product launches.

Customer Reviews

Nykaa provides a review section on each product page, which allows customers to share their experiences with others. The reviews help customers make informed decisions and know about the product user experience.

Community involvement

Nykaa is actively involved in social causes and initiatives. It has collaborated with several NGOs and foundations such as Naandi Foundation and SNEHA to promote health and wellness initiatives.

Shipping and Costs

Nykaa offers shipping across India and delivers products within 1-7 days, depending on the location. The platform provides free shipping on orders above Rs 500. However, customers have to bear shipping charges of Rs 50 on orders below Rs 500. The shipping costs for international orders vary depending on the destination country. In conclusion, Nykaa.com is an excellent platform for buying beauty and personal care products. It offers a wide range of products from different brands, competitive pricing, excellent customer service, and several bonuses such as loyalty programs and special deals. Overall, it is a great platform for those who want quality products at affordable prices.

Nykaa Recent User Reviews

User Rating

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Reviewer Name: E thomas Tepper

Review Submission Date: 2022-12-22

Review Title: failed to deliver then screwed for the…
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Review Description: failed to deliver then screwed for the 225.00 refund never sent back to me

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Reviewer Name: lucky gandhi

Review Submission Date: 2022-12-10

Review Title: Poor customer service
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Review Description: Poor customer service. In fact pathetic. Getting information on orders is frustrating. You can't chat properly like on Amazon or other apps. You have to select options. The option you want to discuss may or may not be available. And now delivery issues also. Does not deliver at promised time.

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Reviewer Name: Neeti Jha

Review Submission Date: 2022-12-05

Review Title: Wrong products in parcel
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Review Description: Wrong products in parcel. Unhappy with the assistance provided by call centre team, noor jahan. Asking me to return products in order to get a replacement. Tried my best to make her understand and attempting to do what she said online. However, not what i expected as end result is NO HELP!

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Reviewer Name: evonne dz

Review Submission Date: 2022-12-01

Review Title: Missing products in parcel
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Review Description: Missing products in parcel. Unhappy with the assistance provided by call centre team, noor jahan. Asking me to return products in order to get a replacement. Tried my best to make her understand and attempting to do what she said online. However, not what i expected as end result is NO HELP!

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Reviewer Name: namrata shitole

Review Submission Date: 2022-11-23

Review Title: Very poor support from nykka and nykka…
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Review Description: Very poor support from nykka and nykka app . No further action if we are escalating any issue . very poorsupport . I am not going to use nykka n suggest nykka

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Reviewer Name: karishma chogle

Review Submission Date: 2022-11-20

Review Title: Bad customer service
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Review Description: Horrible experience!!no change in the status of my order which I paid online for 5 days where I was told it would be delivered within 24-48 hrs.On mailing them about the same got a reply saying a representative will contact within 24-48 hrs who did not. On calling on the 5th day again was told to wait for 24-48 hrs.

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Reviewer Name: Rashmi Singh

Review Submission Date: 2022-11-15

Review Title: The delivery partner are very pathetic
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Review Description: The delivery partner are very pathetic. If you have paid order, then they are just reckless for your order. I got a lesson recently, that always do COD for Nykaa order. Very poor delivery partner.

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Reviewer Name: Zohra Zeba

Review Submission Date: 2022-11-13

Review Title: Since they work with a third party…
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Review Description: Since they work with a third party delivery partner, you are just left at the whims and fancy of their delivery agents dewhether they want to make that delivery that day.Also, unlike Myntra and Ajio, their customer service seemed completely pathetic with no reasonable solution for the delay... They didn't even call the delivery partner... And tell me they can't do much.... How pathetic do you need to be to be doing this.?

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Reviewer Name: Aravind K S

Review Submission Date: 2022-11-03

Review Title: One of the worst delivery services.
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Review Description: I had ordered a Concealer from Nykaa on 20 Oct and they delayed the delivery for 10+ days while the product was in a warehouse/storage literally a couple of kilometers from my home.I could have walked to their warehouse and got it.Later they cancelled the delivery altogether.I will never order from them again and will never recommend their online shop and delivery to anyone.

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Reviewer Name: MG

Review Submission Date: 2022-11-02

Review Title: your return policy sucks
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Review Description: your return policy only allows returns/replacement if the product is missing, faulty or expired and not of i simply do not like product recieved as it looks nothing like the photos advertised when i ordered it. Really disappointed.