Introduction

Oasis Fashion is a UK-based online retailer that offers trendy, stylish and affordable clothing, footwear, and accessories for women. It was established in 1991, and since then has built a steady clientele due to its fashionable clothing items at reasonable prices.

Pros and Cons

Pros:
  • The website offers a wide selection of clothing items and accessories for women that are stylish and trendy.
  • The prices for the clothing items are reasonable and are often discounted, making them more affordable.
  • The customer service is competent and offers quick and detailed responses to inquiries.
Cons:
  • The website does not offer a loyalty or rewards program to its customers.
  • The website's shipping costs may be seen as high compared to other retailers.

User Experience

The website is user-friendly and easy to navigate. It has a clean and modern design that allows users to find what they are looking for easily. The search feature is efficient, and the product pages contain detailed information on sizing, materials, and care instructions.

Pricing and Value for Money

Oasis Fashion's pricing is reasonable for the quality of the apparel and accessories sold. Regular sales and discounts are offered, making the items even more affordable. Shipping costs may be higher than some other retailers, but the quality of the products and the customer service make up for it.

Alternatives

Alternative options to Oasis Fashion include other online clothing retailers such as ASOS, Zara, and H&M, which also offer affordable, trendy clothing items.

Customer Service

Oasis Fashion's customer service is efficient and responsive to customer inquiries. Responses are timely, detailed, and friendly. The website also offers a live chat feature that connects customers with representatives who can assist them with their inquiries.

Product Quality and Selection

Oasis Fashion offers a diverse selection of stylish and trendy clothing items and accessories for women. The product quality is excellent and meets customer expectations. The website frequently updates its selection, ensuring that customers have access to the latest trends.

Website Usability

The website is user-friendly and easy to navigate, with a clean and modern design. The search feature is efficient, and the product pages contain detailed information on sizing, materials and care instructions. The website's checkout process is straightforward, ensuring a smooth and hassle-free shopping experience.

Returns and Exchanges

Oasis Fashion offers a 28-day free returns policy, and customers can return items for a full refund or exchange. Returns are processed quickly, and the customer service team is readily available to answer any questions or concerns.

Promotions and Discounts

The website offers regular promotions and discounts that make shopping on Oasis Fashion even more affordable. Customers can take advantage of special offers and discounts, such as 10% off their first order, and free standard UK delivery for orders over £75.

Reputation

Oasis Fashion has a good reputation for providing high-quality and trendy clothing items and accessories for women. The company's commitment to customer service has earned it many loyal customers, and its competitive pricing makes it a popular choice for those looking for affordable, fashionable clothing.

Payment Options

Oasis Fashion offers a wide range of payment options, including credit and debit cards, PayPal, and Klarna, which allows customers to pay for their purchases in installments.

Loyalty Programs

Oasis Fashion does not offer a loyalty or rewards program to its customers.

Customer Reviews

Customer reviews on Oasis Fashion's website are overwhelmingly positive, with many customers praising the quality of the products, customer service, and affordable pricing.

Community Involvement

Oasis Fashion is involved in several charitable projects and initiatives, such as supporting Oxfam's "Second Hand September" initiative, which encourages people to stop buying new clothes for a month and instead buy second-hand items to reduce waste.

Shipping and Costs

Shipping costs at Oasis Fashion are relatively high compared to other retailers. Standard UK delivery costs £3.99, and next-day delivery costs £5.99. However, the company offers free standard UK delivery for orders over £75. International delivery options are also available. In conclusion, Oasis Fashion offers an excellent selection of trendy and fashionable clothing items and accessories for women at reasonable prices. The website is user-friendly and easy to navigate, and customer service is responsive and competent. While shipping costs may be high compared to other retailers, the quality of the products and the overall customer experience make it a worthwhile choice for those looking for affordable, stylish clothing.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...

Oasisfashion Recent User Reviews

User Rating

5 stars

36

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Reviewer Name: Laura

Review Submission Date: 2022-12-22

Review Title: I purchased a skirt which was not…
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Review Description: I purchased a skirt which was not delivered by Evri and the team were quick to issue me a refund and resolve the issue

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Reviewer Name: Mikki

Review Submission Date: 2022-12-18

Review Title: Getting legal advice against them
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Review Description: What can I say really? I am not surprised that this company went into administration. Do yourself a favour and do not order from here. Even though you do not get your items they will not give you the money back. They will refuse to even acknowledge the refund request.

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Reviewer Name: Jessica L

Review Submission Date: 2022-12-18

Review Title: Terrible service and no delivery!
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Review Description: My items never arrived, oasis wouldn’t help until I had waited 11 days after it was due. They then said it was lost and my items were no longer in stock. They will not refund me for the postage I paid! The customer service is terrible and you can’t even call to speak to anyone.

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Reviewer Name: DrRox

Review Submission Date: 2022-12-17

Review Title: Bought a gorgeous coat that was faulty…
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Review Description: Bought a gorgeous coat that was faulty and needed to contact customer service. Oasis products are usually very good quality so think the issue with the coat was a one off. But the contact with customer service was excellent! Want to say a huge thank you to Abul, Ivy, Ronald, Kymberley and Arianne for all their responses and support to get the matter resolved. Will definitely keep coming back to shop at Oasis! Thank you.

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Reviewer Name: Sue Lee

Review Submission Date: 2022-12-15

Review Title: Excellent customer service
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Review Description: Excellent customer service. I had a query regarding a returned item. It was answered satisfactorily within a day. Very happy thank you Daren

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Reviewer Name: JT

Review Submission Date: 2022-12-14

Review Title: Shocking experience
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Review Description: Currently having an absolute nightmare with Oasis and Evri. I ordered £174 worth of clothes on 25th November for next day delivery and still haven't received them. Evri have clearly lost the parcel, and Oasis will not refund my money. Absolute disgrace.

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Reviewer Name: Megan Reece

Review Submission Date: 2022-12-11

Review Title: Oasis have gorgeous designs and fit so…
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Review Description: Oasis have gorgeous designs and fit so well. I had an issue with some products missing from my package and they sorted out a next day delivery for me which is amazing. They also have an iMessage chat help which made things easier. Thanks Angelica L

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Reviewer Name: Hannah

Review Submission Date: 2022-12-10

Review Title: Avoid at all costs
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Review Description: Absolutely awful experience. If I could rate them 0 I would. I paid for next day delivery, order has not arrived and they refuse to refund me despite numerous requests and clear proof from the Evri tracker that the parcel is lost. Stay well away and do not waste your money!

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Reviewer Name: scot holland

Review Submission Date: 2022-12-08

Review Title: Terrible customer service
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Review Description: Terrible customer service. My return has been stuck somewhere for 5 days, when I messaged them they finally acknowledged that they have it and that they were giving me a refund, but for some reason it’s less than what I paid for it, even taking into account the £2.00 delivery fee?

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Reviewer Name: Lawrence

Review Submission Date: 2022-12-07

Review Title: Ridiculous postage charges!
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Review Description: Spent over £150.00 on three items yet they still charge £4.99 for standard delivery! Didn’t like any of the items so all had to go back one week after they had confirmed receipt of the package they processed my refund and charged me another £6.99 to return the items. Appalling!! I basically spent £12.00 on postage for nothing! I will not be purchasing from Oasis again and do not recommend!
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