Reviewer Name: Laura
Review Submission Date: 2022-12-22
Review Title: I purchased a skirt which was not…
Review Description: I purchased a skirt which was not delivered by Evri and the team were quick to issue me a refund and resolve the issue
Reviewer Name: Mikki
Review Submission Date: 2022-12-18
Review Title: Getting legal advice against them
Review Description: What can I say really? I am not surprised that this company went into administration. Do yourself a favour and do not order from here. Even though you do not get your items they will not give you the money back. They will refuse to even acknowledge the refund request.
Reviewer Name: Jessica L
Review Submission Date: 2022-12-18
Review Title: Terrible service and no delivery!
Review Description: My items never arrived, oasis wouldn’t help until I had waited 11 days after it was due. They then said it was lost and my items were no longer in stock. They will not refund me for the postage I paid! The customer service is terrible and you can’t even call to speak to anyone.
Reviewer Name: DrRox
Review Submission Date: 2022-12-17
Review Title: Bought a gorgeous coat that was faulty…
Review Description: Bought a gorgeous coat that was faulty and needed to contact customer service. Oasis products are usually very good quality so think the issue with the coat was a one off. But the contact with customer service was excellent! Want to say a huge thank you to Abul, Ivy, Ronald, Kymberley and Arianne for all their responses and support to get the matter resolved. Will definitely keep coming back to shop at Oasis! Thank you.
Reviewer Name: Sue Lee
Review Submission Date: 2022-12-15
Review Title: Excellent customer service
Review Description: Excellent customer service. I had a query regarding a returned item. It was answered satisfactorily within a day. Very happy thank you Daren
Reviewer Name: JT
Review Submission Date: 2022-12-14
Review Title: Shocking experience
Review Description: Currently having an absolute nightmare with Oasis and Evri. I ordered £174 worth of clothes on 25th November for next day delivery and still haven't received them. Evri have clearly lost the parcel, and Oasis will not refund my money. Absolute disgrace.
Reviewer Name: Megan Reece
Review Submission Date: 2022-12-11
Review Title: Oasis have gorgeous designs and fit so…
Review Description: Oasis have gorgeous designs and fit so well. I had an issue with some products missing from my package and they sorted out a next day delivery for me which is amazing. They also have an iMessage chat help which made things easier. Thanks Angelica L
Reviewer Name: Hannah
Review Submission Date: 2022-12-10
Review Title: Avoid at all costs
Review Description: Absolutely awful experience. If I could rate them 0 I would. I paid for next day delivery, order has not arrived and they refuse to refund me despite numerous requests and clear proof from the Evri tracker that the parcel is lost. Stay well away and do not waste your money!
Reviewer Name: scot holland
Review Submission Date: 2022-12-08
Review Title: Terrible customer service
Review Description: Terrible customer service. My return has been stuck somewhere for 5 days, when I messaged them they finally acknowledged that they have it and that they were giving me a refund, but for some reason it’s less than what I paid for it, even taking into account the £2.00 delivery fee?
Reviewer Name: Lawrence
Review Submission Date: 2022-12-07
Review Title: Ridiculous postage charges!
Review Description: Spent over £150.00 on three items yet they still charge £4.99 for standard delivery! Didn’t like any of the items so all had to go back one week after they had confirmed receipt of the package they processed my refund and charged me another £6.99 to return the items. Appalling!! I basically spent £12.00 on postage for nothing! I will not be purchasing from Oasis again and do not recommend!