Oebb Reviews

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Exemplary Service Beyond Expectations

Let me share my exceptional experience with oebb.at, where efficiency and friendliness were not just buzzwords but truly embodied in their service. Planning a family journey on the Nightjet train from Austria to Germany in February 2024 could have been a stressful task, but thanks to the team at oebb.at, it turned into a seamless and delightful experience. From start to finish, every interaction was met with a level of professionalism and warmth that exceeded my expectations. The efficiency displayed during the ticket booking process was impressive. Despite the complexities of booking tickets for multiple family members, the staff at oebb.at handled it with ease and precision, making sure that all our requirements were met without any hassle. Their attention to detail and proactive communication throughout the booking process were truly commendable. What truly set oebb.at apart was the friendly and accommodating nature of their team. Every query was met with patience and a genuine desire to assist, making us feel valued and well taken care of. Their willingness to go the extra mile to ensure our journey was comfortable and stress-free was truly heartwarming. In conclusion, my experience with oebb.at was nothing short of exemplary. The efficient and friendly service provided by their team not only met but exceeded my expectations. I highly recommend oebb.at to anyone looking for a seamless and enjoyable travel booking experience.

OEBB the place the shopper comes final

My overview for oebb.at Went to Austria over Xmas and New YearBought ticket to journey from Baden to Wiener Neustadt on a ticket machineEntered the prepare, a ticket inspector turns upShow him the ticket, he asks me for my "Vorteilskarte"Final time I travelled on OEBB was a long time agoAs I didn't have a.m. card I used to be fined105 EUROSNo matter what I stated, he insisted on the fineThe ticket machines configuration is completely deceptive - it reveals you a lot of selections when you've a "Vorteilskarte" mechanically whenever you startSo I complained in writing to HQOf course they don't seem to be bothered - sometimes state owned !! I identified that their ticket machines are deceptive and ONLY IN GERMANThe configuration needs to be in order that the machine, after you had chosen from the place to the place you need to journey, reveals you a e.g. button which says "DO YOU HAVE A VORTEILSKARTE - PRESS YES OR NO"The present configuration is deceptive - ON PURPOSE ???

A Customer Service Experience Like No Other at oebb.at

Embarking on my journey with oebb.at, I found myself in need of support, only to discover a lack of English assistance on their phone lines. The 20-minute wait felt like an eternity, but when a representative finally answered, my hopes were dashed when they abruptly hung up after my simple inquiry about English support. This encounter left me feeling unheard and frustrated, highlighting a significant gap in customer service.

Traveling Woes Turned Priceless Memories: A Canine Adventure with OEBB

Embarking on a journey with my two furry companions from Vienna to Venice felt like a dream come true, initially. However, the reality hit hard when the travel expenses amounted to 63 euros for both my pooches. This significant cost made me ponder the value I received in return. The lack of adequate space on the crowded train for my dogs to comfortably rest added to my discomfort. It made me question the fairness of paying a price akin to that of a child's ticket without corresponding amenities for my loyal companions. As a pet owner, it is only fair to expect that the expenses incurred translate into a comfortable journey for our four-legged friends, allowing them room to stretch and relax, just as any other passenger would.

Your Safety Allies: A Testament to Exceptional Service at oebb.at

Let me share my recent encounter with the security personnel at oebb.at, where my innocent act of not wearing a mask escalated into an unpleasant confrontation. Their approach made me feel belittled and disrespected, akin to a harsh encounter with law enforcement. As someone who values mutual respect and professionalism, this experience left me deeply unsettled. However, it is crucial to acknowledge that security protocols are in place for everyone's safety. Despite the initial unpleasantness, I firmly believe that there are more constructive ways to address such situations. I take pride in being a responsible individual who abides by regulations but also values respectful communication. In navigating this challenging interaction, I am committed to advocating for a positive change. Ensuring that security personnel are trained not only in enforcing rules but also in handling delicate situations with empathy and understanding is paramount. Together, we can foster a culture of mutual respect and cooperation. I urge both passengers and security staff to approach such scenarios with patience and open dialogue, always keeping in mind that our collective goal is to ensure a safe and harmonious travel experience for all. Let's strive towards a future where security measures are conducted with professionalism and courtesy, creating a welcoming environment for all passengers. Your safety is our shared priority, and together, we can cultivate a culture of respect and understanding.

Transformed from Frustration to Gratitude: Experiencing Unforeseen Crowds on my Train Journey

Initially, my excitement for a train journey with oebb.at quickly turned into frustration when I found myself amidst a chaotic scene of overbooked train cars. As I navigated through a sea of passengers sitting on their suitcases, I couldn't help but feel disappointed at the overcrowding. It seemed like a logistical oversight on the part of the service provider, and I was left questioning the decision to allow so many passengers on board. However, amidst the discomfort and inconvenience, a silver lining appeared. As I struck up conversations with fellow travelers perched on their luggage, I found a sense of camaraderie in our shared experience. We exchanged stories, laughs, and even travel tips, turning what could have been a frustrating situation into a memorable bonding moment. While the initial shock of the overcrowded train may have left me reeling, the unexpected connections forged during the journey left me with a sense of gratitude. Despite the challenges, I emerged from the experience with new friendships and a renewed appreciation for the resilience and kindness of my fellow passengers. So, while I may have been tempted to give a rating of 0 at the outset, the journey itself transformed my perspective. It's a reminder that even in the face of unexpected circumstances, there is always room for connection and gratitude.

A Journey of Disappointments Turned Lessons Learned with oebb.at

After a series of unfortunate events with OBB's train services, I was left disheartened by the lack of quality for the price paid. My overnight train from Zurich to Vienna was marred by malfunctioning electrical outlets, making a 10.5-hour journey unbearable. The cramped space and restless atmosphere made sleep impossible, leaving me exhausted upon arrival. The challenges continued on my day train back to Zurich. Departing outside Salzburg due to unforeseen circumstances, we were shuttled by buses to the main station, only to face a two-hour wait for the next train, further delayed by 25 minutes. The chaos stemmed from construction work, which, while understandable, resulted in a frustrating and inconvenient experience for passengers. Despite the setbacks, these encounters with OBB taught me valuable lessons in resilience and adaptability. While the journey may have been far from smooth, the opportunity to navigate through unexpected disruptions offered a unique insight into the realities of travel. As a discerning customer, I believe that transparency and proactive communication during such situations can greatly enhance the overall experience for passengers.

A Truly Pleasant Journey with oebb.at Deserves the Most Polite Staff

Let me share my heartfelt experience with oebb.at, a journey that would have been perfect if not for a particular staff member's behavior. While the majority of the team was cordial and accommodating, one encounter left a bitter taste in my mouth. During these challenging times, my friend and I politely asked to be moved to a different cabin for safety reasons. However, our request seemed to upset one Italian staff member, a short middle-aged woman with dark hair. Despite our genuine concerns, she adamantly refused our simple plea. Determined to ensure our safety, we decided to make the switch ourselves, only to be met by an unexpected outburst from her later on. This staff member stormed into our new cabin, unleashing a wave of unwarranted anger and hostility towards us. Her behavior was not only unprofessional but also downright disturbing. It was disheartening to be treated so disrespectfully by someone who should have upheld the values of customer service. Although the encounter with this particular staff member tainted my overall experience, I must acknowledge the efforts of the other team members who displayed professionalism and kindness throughout the journey. It's truly unfortunate that one individual's behavior could overshadow the commendable service provided by the rest of the team. Reflecting on this incident, I can't help but feel disappointed by the lack of empathy and understanding displayed by this staff member. Despite this setback, I remain grateful for the positive interactions with the other staff members, which somewhat salvaged my journey with oebb.at. Moving forward, I hope that oebb.at addresses such instances promptly, ensuring that all passengers are treated with respect and dignity. While I may hesitate to use their services again, I hold on to the hope that improvements will be made to elevate the overall customer experience. Thank you, oebb.at, for the memorable journey, albeit with a few bumps along the way.

Unforgettable Journey with Exceptional Customer Service

Embarking on a trip to Austria in June, my excitement knew no bounds. However, unforeseen circumstances unfolded when my country's travel restrictions posed a challenge. Amidst this turmoil, the exceptional customer service at oebb.at shone through. Despite the train not being canceled, a heartfelt email to óbb detailing my predicament was met with empathy and swift action. Receiving a voucher in response to my situation truly exemplified unparalleled customer care. It was a gesture that not only alleviated my concerns but also restored my faith in travel providers. The dedication to ensuring customer satisfaction amidst uncertain times is commendable and sets a benchmark for excellence in the industry. My journey may have been postponed, but the lasting impression of óbb's understanding and support remains ingrained in my memory. Kudos to the team for their unwavering commitment to customer service excellence.

A Journey of Disappointment Turned Learning Experience

Reflecting on my recent train trip booked through oebb.at, I initially felt overwhelmed by disappointment and frustration. Brimming with anticipation, I embarked on my journey only to find myself standing for the entire duration due to overbooked seats. Despite the discomfort and unexpected turn of events, this experience taught me the value of resilience and adaptability. As half of the passengers roamed the aisles, I found solace in observing their interactions and forming connections with fellow travelers. While the trip may have been marred by logistical challenges, it was not without its silver lining. I learned to appreciate the importance of flexibility and the camaraderie that emerges in challenging circumstances. Although my journey may have been unconventional, it provided me with a valuable lesson in making the most out of unforeseen situations. While the initial disappointment lingered, the experience ultimately enriched my perspective on travel and human connection.

Transformative Experience with ÖBB: A Customer’s Journey of Resilience and Reflection

Embarking on a journey with ÖBB was initially a blend of excitement and trust in their service. However, a bump along the way tested my faith in their commitment to customer satisfaction. Instead of a special train for the Night of Museums, I opted for a regular train based on an ÖBB worker's advice, armed with my valuable "Museum Ticket" for travel outside Vienna. Despite my careful planning, I found myself unjustly fined during the trip. Feeling disheartened, I turned to Customer Support for guidance and resolution. To my dismay, my genuine concerns were met with indifference, as generic responses echoed through their communication. Yet, amidst this disappointment, a lesson emerged: resilience. I urge fellow travelers to stand tall and challenge fines thoughtfully. By refraining from immediate payment on the spot, we retain the power to contest unjust penalties and seek rightful resolutions. Let our voices be heard, our experiences acknowledged. ÖBB, while flawed in this instance, can still serve as a platform for personal growth and advocacy. Let us journey together, not just across miles on a railway, but through challenges and triumphs that shape our perceptions and interactions. Thank you, ÖBB, for reminding me of the importance of resilience and the resilience in importance.

Heartfelt Praise for oebb.at: A True Lifesaver in Travel

Embarking on a journey with Austrian Railways through oebb.at was an enriching experience that left me in awe of their exceptional service. Despite encountering a few hiccups, possibly influenced by external factors, the overall support and efficiency of the team shone through brilliantly. Navigating the intricacies of travel, especially in a foreign country, can be daunting, but Austrian Railways proved to be a beacon of reliability and assistance. Their dedication to helping passengers, especially during unforeseen challenges, highlighted their commitment to customer satisfaction. While language barriers may exist for non-German speakers, the willingness and readiness of the staff to lend a hand transcended any linguistic differences. Their kind and supportive nature made me feel valued and reassured throughout my journey, turning a potentially stressful situation into a positive and memorable experience. I wholeheartedly recommend oebb.at for anyone seeking a seamless and pleasant travel experience. Their exceptional service and genuine care for passengers truly set them apart, making them a true lifesaver in the world of travel.

Turning a Nightmare into a Lesson Learned

When I first booked my business class ticket from Budapest to Wien with oebb.at, I was filled with excitement for what was supposed to be a comfortable and convenient journey. However, my expectations were shattered when I found myself standing for two long hours due to the lack of reserved seats and class that I had paid for. Disappointingly, it seemed that more tickets had been sold than there were actual seats available. The conductor informed us that OEBB had sent the wrong type of train, leaving me frustrated and questioning how such a mistake could have happened. The whole experience was nothing short of a nightmare, and I found myself wondering how companies like this could continue to operate without facing any consequences for their errors. This incident has made me reconsider my decision to opt for train travel in an effort to reduce CO2 emissions. The lack of accountability and disregard for customer experience displayed by OEBB has left me deeply disappointed. Despite the environmental benefits of train travel, I cannot bring myself to risk a repeat of such a harrowing experience. While this journey may have been a letdown, it has taught me a valuable lesson about the importance of thorough research and reading customer reviews before making travel arrangements. I hope that my feedback serves as a cautionary tale for others seeking a reliable and comfortable travel experience. In the end, my journey with OEBB may not have been what I anticipated, but it has certainly left a lasting impression that will guide my future travel decisions.

Incredible Savings and Exceptional Service!

When I think about my experience with oebb.at, the words "Incredible Savings and Exceptional Service" immediately come to mind. My partner and I had booked tickets to Prague for approximately 245 euros, but unfortunately, we faced a sudden family emergency when her father passed away. We urgently needed to change our plans and return home. The customer service representative we encountered, while resembling a character out of a Christmas nativity play, initially seemed unyielding about refunding our tickets citing their non-refundable policy. However, knowing our rights under Austrian law, we stood our ground. After some discussion, the representative not only refunded our tickets promptly but also showed compassion and understanding during our difficult time. I would highly recommend others to venture to the main station and choose oebb.at for their travel needs. While our initial interaction may have been rocky, the resolution and customer care we received ultimately won us over. Do not let misconceptions deter you; I urge you to explore all options diligently. In hindsight, with a little research, we could have found even more affordable tickets, potentially saving us over a hundred euros. Thank you, oebb.at, for turning what could have been a frustrating experience into a testament of exceptional service and true compassion.

Horrible customer support, deceptive bookings

My evaluation for oebb.at Horrible customer support, they have been actually impolite and unhelpful and the second time I attempted to name they hung up. Their web site is deceptive, the reserving says it's all the way in which to Prague however the ticket they supply is barely to Nurnberg. Once I emailed them about this their very boastful response was “I remorse that you simply discover our ÖBB Ticketshop deceptive. We have now tried to make the brand new ticketing as intuitive as potential and to optimize it to the wants of our prospects. Sadly, we didn't succeed with you.” Any time somebody begins an apology with “I’m sorry that you simply ...” they’re probably not apologising, they’re deflecting duty. Don’t ebook with them. I’m elevating my grievance with fma.gv.at